European Consumer Claims Omdömen 779

My wife and I had been trying for years to get rid of a timeshare, when we decided to use ECC. The company is not cheap but is very effective at what it does. Steven John looked after us throughout and gave us a form of words to use each time the timeshare people came back to us. We owed arrears of maintenance and ECC managed to save us around 5000 euros with these. We are now timeshare and debt free. We would thoroughly recommend using ECC who guarantee to get you out of the timeshare contract.

I chose ECC to help me relinquish the ownership of my timeshare
At the time I was looking there seemed to be a lot of companies around promising to help but most had terrible reviews. I then found ECC. and decided to give them ago and glad I did.They did tell me that it could take a while but always kept me informed in what was happening .I would like to thank Wendy ,Steven and John especially who have been very helpful to me to finally get rid of my timeshare Thanks again Pete

ECC HAVE BEEN TOP CLASS IN MY DISPUTE . STEVE AND WENDY WERE SO EFFICIENT AND ALL DONE IN RECORD TIME.WOULD NOT HESITATE TO RECCOMEND

Great service, excellent communication, and perfect results, Wendy very helpful on the phone
Highly recommend to get you out of the timeshare trap

ECC have been an absolute lifeline for my husband & I. We are delighted to be successful free from the timeshare and our future offspring won't carry the burden to take on likes annual maintenance fees etc. Steven & Wendy have been patient and very informative, keeping us right every step on the way! Most grateful 😊

Steven dealt with our contract with ECC to terminate our timeshare points allocation with Diamond Resorts.
He provided the guidance that directed our communication with Diamond Resorts resulting in their agreement to terminate our contract within 48 hours of our contacting them.

ECC was very efficient and helpful in dealing with our need to release us from our timeshare. They were always friendly, helpful and importantly prompt and quick to deal with issues

I was referred to Steven as a means of expediting exit from a timeshare agreement. He is a no nonsense , direct type of individual. He promised at the outset he would achieve exit for us and whilst I naturally had some scepticism regarding his claim….he delivered in double quick time. You do need to follow his guidance throughout and act promptly when requested to achieve the desired quick fire result. Thanks again Steven

First had contact with company nearly 4 years ago. Due to misunderstanding on my part I thought work had ceased but have recently heard from them again and received great service. Everything is now sorted and Wendy has been very helpful.

From beginning to the end Steven was very helpful in guiding me along the path to a fruitful conclusion. The time period was surprisingly very short, due to Steven's experience in handling these type of claims.

To be finally free of timeshare after several years of fighting is a huge relief, nothing was happening until Steven John contacted me and promised he would succeed, he kept me informed and helped me through all the forms as I am a 79 year old widow not at all computer literate, I wouldn’t have done it without his help as I didn’t think anyone else was listening

Has anyone had a positive outcome of compensation with this company?. Two and half years and still waiting?. Nobody now is responding to emails and messages when I contact them?

ECC made a promise and kept it. They guided us in being able to remove ourselves from future management fees.
Steven was positive and professional throughout the process.
Many thanks.

We have finally relinquished our time share through ECC and special thanks to Steven for all his help no timeshare fees from August 2025 x

Na een aankoop van €1798 bij Segway begon de ellende: late levering, geen mogelijkheid tot retourneren en nul reactie op onze pogingen tot contact. We voelden ons machteloos... tot we ECC Europe inschakelden. Vanaf dat moment begon er eindelijk beweging te komen bij Segway.

Het heeft ruim vijf maanden geduurd, maar dankzij ECC hebben we ons geld terug! Het contact met ECC was snel, duidelijk en uiterst professioneel. Hun inzet heeft écht het verschil gemaakt.

ECC is een toporganisatie en in een wereld waar negatieve ervaringen vaak de boventoon voeren, is het des te belangrijker om dit soort positieve ervaringen in de spotlight te zetten. Heel erg bedankt!

Wendy and team did everything needed to rid me of my timeshare nightmare although long winded at times can’t recommend them highly especially Wendy

I have been kept informed all the way during the procedure to get me out of my Occidental time share. I particularly want to mention Steven who has been very encouraging and who has got back to me almost immediately with my concerns/questions. He has a direct attitude which I find gets to the point and answers needed to make me feel I am in good hands. Cannot recommend the company enough if you need help getting out of your timeshare.

Thank you so much to Steven. We’ve only been in contact with him for a couple of weeks or so and he’s pointed us in the right direction to absolve us of our maintenance fees. So many thanks for all his help.

Everyone at ECC was most helpful and kept us informed of every step in the process. Steve John was every efficient in dealing with our issue and sent us the wording needed to secure a response from Hilton. After sending our request, the response from Hilton confirming that cancellation of our contract had taken place and no further liabilities were applicable, was received within an hour. Further investigation will determine whether a compensation claim can be made.

Patience is key. 13 month process for us but boy is it worth it!
This was something that was difficult for us as a couple. We recognised early on what a mistake we had made and soon found ECC to help us when we hit dead ends. ECC took care of us and ensured us that this would get resolved.
Although no quick fix the peace of mind we have now that we are no longer locked into a timeshare is like having an enormous weight lifted from our shoulders.
Steven delivered just as he said. We are very grateful to Steven and ECC's services for getting us out of hot water.