EBS d.a.c. Omdömen 218

We had a great experience with EBS in the Parkway branch limerick. Padraig was a real pleasure to deal with throughout the process. He made it clear and simple throughout the whole process and we only dealt with him directly. I would highly recommend the guys in the Parkway branch for anyone going with a First time mortgage.

If you thinking of using EBS to get a mortgage let me save you the time and hassle and avoid them at all costs - they clam to great with helping you get a mortgage etc but lets just say they just suck the life out of you and make the entire prosses wishing you never set foot in an EBS bank branch in the first place.
A total nightmare from the very start and constant delays were someone on a power trip in an office made it total hell.

1 ster is al te veel. De klantenservice geeft nergens antwoord op. De bussen rijden ineens niet. Sta je dan. Zonder alternatief als je in een dorp woont. Chauffeurs zeggen nauwelijks iets. De klachten worden beantwoord met een standaard email. Het is te triest voor woorden.

Bus 133 naar Maasland wordt ineens weggehaald! Kinderen gebruiken die bus om naar school te gaan. Ipv 25 is ons kind nu een uur onderweg. De kosten zijn ook veel te hoog! Van de 10 busritten die ze nu gemaakt heeft is er maar 1 goed gegaan. Bus 133 is een directe verbinding. Nu moet onze dochter van 12 3 keer overstappen! Geen probleem alleen moet de volgende bus wel op komen dagen!!

Echt minder dan 1 ster! De bus van Delft naar Maasland en terug is al jaren lang een bus voor kinderen om naar Lentiz Maasland te kunnen gaan. Deze is tijdelijk opgeheven door wegwerkzaamheden (lees tot 2027) er was een vervangende bus met een kleine omweg maar deze is nu ineens ook opgeheven. De reis van en naar school is nu lastig en 3x zo duur! Nu reizen de kinderen met 2 tot 4 overstappen van bussen en of treinen en zelfs dit vervoer valt elke keer uit! Jullie laten letterlijk kinderen in de kou en regen staan! Echt belachelijk en een normale reactie van EBS krijg je er niet op. Dit mag toch niet zo maar? EBS zou zich moeten schamen.

Tried contacting them to get my Authenticator App working on new phone. Had to hold for 15 minutes before call was answered. Then the amount of security questions I had to answer was beyond anything reasonable. Was another ten minutes simply giving my answers. The new code won't arrive for between 3 and 5 working days. Extremely poor and outdated customer service. The whole phone call lasted 25 mins.

Op 20/8 ontdekte ik bij toeval dat bus 31 (Den Haag Hagaziekenhuis/Hoek van Holland) onaangekondigd een 6 vaste haltes achtereen overslaat. Terwijl in de bus die haltes wel worden afgeroepen. het gaat om de achtereenvolgende haltes Buitentuinen, Louis Armstrongplein, Arnold Spoelplein, Ockenburghstraat en Ockenburgh. Deze haltes worden echter wel in de bus afgeroepen als zijnde de volgende halten waar de bus zal stoppen. Maar er wordt kennelijk een omleidingsroute gereden. Terwijl er ook geen aanvullende mededeling is van de chaufeur dat die halten ‘even’ niet worden gepasseerd. Vandaag (27/8) was dit ook nog zo. Als een busmaatschappij in de dienstregeling en op de halte-borden BELOOFT bij een aantal haltes te passeren en te kunnen stoppen, moet die dat ook waarmaken. Het kan bij iedere busmaatschappij voorkomen, dat er door wegwerken bepaalde halten tijdelijk niet kunnen worden gepasseerd. Maar normaliter lichten busmaatschappijen hun klanten daar dan ieder rit over in.

I spent at least 50 mins trying to get through to customer service/ internet support. The machine keeps apologising and saying ‘anytime now’.
I have no online banking now. Extremely frustrating.
Tried 3 numbers and all the same.

Terrible customer service. Bad training or bad staff. Outdated procedures waste my time. Need to make an appointment to do simple things like an existing customer opening a savings account.

I went to the counter at EBS Blanchardstown with all my IDs and proof of address to open a savings account. The bank was empty but I was told I had to make an appointment and come back 3 days later to open the account. I came back at the time of my appointment where the same member of staff opened the account in 5 minutes,
This was an enormous waste of my time especially as an existing customer.

Customer service and online banking is a joke, 50 minutes waiting on hold and no reply, better off going to a proper bank ,

What an appalling service, I tried getting through on phone for 30 mins no answer, they ignored my emails I called into the branch and they were as usless, what a joke of a so called building society. Really appalling customer service. Boycott if you can

Heel vaak vallen de bussen uit. Of zijn te laat. Liever connection weer in naaldwijk.

Ebs online banking is a basket case never work when you need it .IT DEPARTMENT SHOULD ALL BE FIRED.
7 Years with the same problems with there _ucking confirm authentication useless and ebs knows these problems exist for at least the last 7 years I've been with them with my documented complaints department. The only reason I'm still with ebs is I've a mortgage with them .
I'm seriously looking to switch my mortgage to Bank of Ireland purely because there online banking is so bad and ebs refuses to address there online banking issues .
I now have zero trust in ebs to deal with any money
Thanks for listening
Very frustrated Ebs customer

Bussen vallen uit. Bus 63 Assendelft-zuid.
Geen alternatief. Moelijk of niet thuis kunnen komen doordat alleen deze bus op de route zit. Er is geen pendelbus zoals naar wordt verwezen op Meerplus.nl. Vooral ouderen en alleen reizende kinderen zijn hiervan de dupe. Graag zsm een oplossing hiervoor!

EBS are the best bank in Ireland with regard to mortgages hands down. Most negative reviews are from people who have not or are unwilling to deal with a human. How can you expect a great service with some sort of rapport? EBS have given me an exceptional service every single time. Don’t believe people who are not willing to go and sit with a human. Fortunately we are far away from all automation as a society. Go and meet your local branch manager before writing nonsense!

The online banking is terrible. It's hit or miss whether you can log in or not. Constantly getting a server error response for the last 36 hours.

Updated Experience: Pathetic.
I tried to log in yesterday and kept getting "server error".

The internet application is useless, so I assumed it was playing up again, but oddly enough my PC login would not work either.

I phoned for help. it was refused. Even generic solutions like try reloading the application were not allowed it seems.

The reason to decline help was after giving them my personal details, card details and all the other bits of information, I simply could not recollect my last purchase on the account.

I would have to go to the village three miles away, make a purchase and tell them in order to get help.

When I pointed out how stupid and ridiculous it was to use a debit with a contactless feature to validate security, the logic seemed totally beyond them.

I can only assume that the lack of help and the poor and erratic operation of their smartphone application is a deliberate ploy to get rid of customers.

Fortunately this is not my only account, in fact the reason I don't use it more frequently is the almost useless smartphone application anyway.

Over and over again this bank disappoints. It is not user friendly. No online app. I tried to take money out via bank transfer and got told the bank doesn't do that - they could only give me a check or cash. To open a savings account you have to go in person. I had all the documents ready as per the website and when I arrived the staff scoffed at me and said I need an appointment to open a savings account; but then they couldn't offer me an appointment between 12 and 1 ever, which is the only time I can be free between the hours of 10 and 4 Monday to Friday. Also you cannot find information online such as the minimal online transfer amount (which I think now is 2000)

Busstation Edam centraal station Amsterdam is het altijd wel wat. Of ze rijden niet geen informatie personeel zeer onbeschoft dat hier niets mee gedaan wordt is onbegrijpelijk

All I can say is WOW! If anyone is thinking of going down the mortgage route, get onto Graham Davis in the douglas branch. From the start of our initial meeting to the very end, he was always on hand, always available and always willing to help and advise. He made the process so easy and comfortable and I really cannot fault EBS or Graham!
Thanks so much Graham!!
Rebecca O Reilly