I sent a message RE the first order reporting that it was processed while I was still considering - never received a response And THEN I got notice of a SECOND order AFTER it was too late... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
These are surprisingly good. I finished them way faster than I thought I would and even ordered two more boxes in the interim. Second subscription order arrives tomorrow. They're pricy for a reason... Se mer
Företaget har svarat
Not only is the product great tasting and provides a wonderful amount of fiber per day, the customer service is amazing! It's easy to order, the delivery is fast and did I mention every flavor is deli... Se mer
Företaget har svarat
Love the product, Hate the complete and utter lack of customer service. I haven't seen such a low quality customer account setup since the invention of the internet! There is no way to track upcoming... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Eating healthy shouldn’t mean missing out on the snacks you love. We ❤️ candy. It’s more than just satisfying your sweet-tooth... it’s a sweet, nostalgic feeling. When we set out to make gummies with less carbs, sugar, & calories than regular candy, we knew they also had to taste just as good as the original.
Kontaktuppgifter
3,1
Medel
316 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Buyers BEWARE
Buyers BEWARE. I placed my first order back in January. I happened to check my bank account and saw the total charged was TRIPLE the order I placed. After contacting customer service, there were three boxes of product added to my order I DID NOT order. Although my ‘order’ hadn’t shipped yet, and wouldn’t for days after my request, Shameless would not correct. I was told I would have to wait until the shipment arrives before I could begin a return. Then…the order was split and shipped with different carriers, one of which took WEEKS to arrive. When I finally got all the product on my ‘order’, I contacted customer service again, as instructed, to request a return. I was given a return authorization but also was told their ‘100% satisfaction guarantee and returns accepted policy’ could include a $10 ‘restocking’ fee and I had to pay the return shipping. The 3 huge carnival boxes, I DID NOT ORDER, cost me $28 USPS to ship back. My original order placed was roughly $57, the amount charged was around $157, took weeks to arrive while I’m out an additional $100 for product I didn’t order, and now I’ve spent an additional $30 to return the product and may also have an additional $10 taken out for a restock fee. ABSOLUTELY APPALLING.
27 januari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this caused — this is certainly not the experience we want for any of our customers.
Unfortunately we cannot locate an account using the name on this review. However, it appears there was a misunderstanding with the “Subscribe & Save” pricing and how orders are processed. Our goal is always to be transparent, but we recognize this caused confusion and additional cost for you. We also apologize for the shipping delays and the split shipments, which clearly added to your frustration.
We encourage you to reach out directly via our website and click on the Live Chat button and ask for Watson so our team can confirm your return has been fully processed and ensure any restocking fees are waived where appropriate.
We truly appreciate the opportunity to make this right.
Terrible
Made a $200 order on the first of the month a week later a bag with 13 small bags were delivered. Not even half the order . With no updates for weeks until a day ago saying it’ll be delivered on the 19/20. I was giving this candy out at a get together. Well that get together has passed yesterday I’m disappointed with your way of handling things. Terrible service
17 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. We sincerely apologize, as this is certainly not the experience we want for you—or any of our customers.
Due to overwhelming demand for our gummies, the warehouse needed to split your order into two shipments and manage inventory across multiple locations to fulfill all orders as quickly as possible.
We have reviewed your communications with Customer Service, and it appears your next delivery is scheduled for February 20th. Our team will reach out to you directly to discuss how we can address the missed opportunity for your event and ensure it’s handled to your satisfaction.
BUYER BEWARE!
BUYER BEWARE!!
I tried to change my subscription to different flavors, followed the instructions to generate a password and nothing happened, not in junk mail, nothing no where. tried the live chat. no response. emailed customer service. no response. I've now requested to cancel my subscription due to shady business practices, if not done in 24 hours I will dispute any further charges in order to cancel my subscription.
16 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. Please be sure you are sending customer service emails to support@eatshameless.com or for a faster response M-F 8AM-5PM PT, simply visit our website www.eatshameless.com and click on the LIVE CHAT button. We're here to help you!
Deceptive ordering process
Deceptive ordering. I placed a single order and they turned it into a recurring order. Tried to call customer service during business hours but the phone just rang and rang. Finally called my bank and disputed the charge, and put a stop on the merchant so they cannot charge again.
As to product, gummies are made in China. I ate a few but had terrible digestive problems.
1 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. We sincerely appreciate you taking the time to share your experience.
We attempted to locate your account using the name listed on this review but were unable to find a matching order. We would truly like the opportunity to look into this further and assist you directly.
You can reach our support team at 562-358-5945, Monday through Friday, 8AM–5PM PT. If all agents are assisting other customers, you may leave a voicemail and we will return your call as soon as possible. You may also visit www.eatshameless.com
and click the live chat button for real-time assistance during business hours.
If a subscription was created, it would have been selected at checkout under our “Subscribe & Save” pricing option on the initial order. We are more than happy to review your account and ensure any active subscription is cancelled promptly.
Regarding the product experience, our gummies contain 26 grams of soluble corn fiber. For some individuals — especially if their body is not accustomed to that level of fiber — this can initially cause temporary stomach discomfort or gas.
Please reach out to us as referenced above so we can review your specific situation and make this right for you.
Help me!!
Help me! I NEVER subscribed! They are sending me gummies I don’t want! I want my money back but they won’t reply!!!
14 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for bringing this to our attention. After reviewing your account, we can see multiple attempts on Friday, February 13, and again over the weekend.
Your initial order was placed under our “Subscribe & Save” pricing option. That said, we have now fully cancelled your subscription to ensure no future orders are processed.
Our Customer Service team has also reached out to you directly today to confirm the details and make sure everything has been addressed. We appreciate the opportunity to review this and are here if you need anything further.
Terrible Deceptive Ordering and Service
Very deceptive ordering! They added $100.00 of "something" on top of what I ordered, and I IMMEDIATELY canceled the order. They ignored every email I sent, charged my credit card for over $200.00 after I had canceled, and sent me strange notices like I was a happy customer! Today I get another email from them saying I CAN'T CANCEL, and another email asking if I want to help sell their candy to friends of mine. You can't track orders, Customer Service is non-existent, and they break every rule about on-line Internet ordering. It's been over one week and I think I'm out $200.00 for an order of candy made in China.
12 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
We’re truly sorry for the frustration you’ve experienced — that’s never the experience we want for our customers.
You are correct that payment is processed at the time an order is placed. This is standard practice and allows us to ship quickly — typically within one business day. Because of this fast processing time, we’re unfortunately unable to cancel orders once they’ve been submitted.
In the future, for immediate access to our support team, we highly recommend visiting our website and using the live chat feature. Our agents are available for real-time support Monday–Friday, 8:00 AM–5:00 PM PT.
Our Director of Customer Service has personally reached out to you via email in an effort to resolve the shipping issue as quickly as possible.
We truly appreciate you bringing this to our attention and giving us the opportunity to make it right. Please know we are standing by and ready to assist you every step of the way.
Never received product.
Placed an order on 1-5-26 and still have not received. E-mailed several times, all I receive is package in transit. Tracking is useless giving no update. Sad, as I really love the product but won't order again!
Update--went to chat and requested director of customer service. Gave up after an hour with no response! Given up on this company!!
11 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for bringing this to our attention. Unfortunately we cannot locate an order using the name on this review. If you will please go to our website www.eatshameless.com and click on the live chat and ask for the Director of Customer Service she will help fully resolve this issue.
UPDATE 2/17/26 - We’re so sorry for the confusion, but we’re unable to locate anyone under the name “purchaser,” and we’re not certain this message has reached the correct support channel. Our live chat is available at www.eatshameless.com
Our team is available Monday through Friday, 8AM–5PM PT, and we’re more than happy to assist you. Please feel free to connect with us during those hours so we can help resolve this right away.
I love these gummies and I am so…
I love these gummies and I am so disappointed with the ordering and customer service aspect if this company. I had part of my order delivered, but there is still a lot missing that never arrived. The tracking number tells me nothing. I have emailed them at least 3-4 times, tried to chat with an agent on their website twice, tried to contact them through their website twice, and finally messaged them on Facebook multiple times. No response in over a week of trying to speak to someone. I really don't understand how their customer service can be so bad. They have a great product and it is a shame that I a never got everything I paid for and will probably never order from them again.
11 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. We sincerely apologize that we did not meet your expectations.
It appears your emails were directed to our PayPal inbox, which unfortunately caused a delay in response. Additionally, your live chat message was received outside of our regular business hours, which also contributed to the timing.
We also apologize for the confusion surrounding shipping. We experienced an inventory issue in early January that has since been fully resolved, but it did impact your order.
Our Director of Customer Service has reached out to you personally today to promptly address and resolve all outstanding concerns to your satisfaction.
We appreciate your patience and the opportunity to make this right.
These are yummy treats
These are yummy treats. Fast shipping. Love that they’re low sugar and high fiber
9 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you so much for sharing this! We’re thrilled to hear you’re enjoying the treats 😊
We truly appreciate your support and are so glad you’re loving them! 💛
Poor customer service
I ordered several packages on a one-time purchase. I received an email saying I had subscribed monthly. I did not. When I wrote to their customer service asking them to unsubscrbe me, I received no response. I wrote again. Still no response. It has been about 3 weeks since I ordered and I can't even track the order because the tracking number is not highlighted. I am very disappointed in this company and will not order again. Beware!!!
8 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
We’ve reviewed your account and can confirm that you are not enrolled in a subscription. All orders associated with your account were placed as one-time purchases.
Regarding your shipments, our records show:
An order placed on December 11, which was delivered on December 19, 2025. And, an order placed on February 3, which is currently in transit.
A member of our customer service team will follow up with you today with the latest tracking details.
POOR CUSTOMER SERVICE
I placed an order in November of 2025. I finally received it in January of 2026. I now receive an email saying I am getting another order. There is no where on the website to cancel the automatic subscription you are set up for when you place an order. Three emails later and still no response from the company. You and penalized if you want to return the product with a 9.95 fee from the company and shipping charge. I would not order from this company AGAIN!!!
6 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
We’re very sorry for the frustration this experience has caused.
We apologize for the delay with your original order — that is not the level of service we strive to provide. Regarding the additional shipment, it appears your order included a subscription, which is disclosed during checkout and confirmed in the order confirmation email sent at the time of purchase.
We also regret the delay in our email response and understand how frustrating it can feel to wait for support. Our team responds to all inquiries on a first-in, first-out basis.
You do have multiple ways to manage your subscription. On our website, you can scroll to the bottom of the page and click Manage Subscription, or you can use the Live Chat feature to connect directly with an agent who can assist you.
We’re sorry this experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
Deceptive website and refusal to cancel an order
The way the order process works is very deceptive and tricks you to purchasing more than what you wanted...I was building my cart to see the cost and then after selecting my payment method of PayPal it just charges me with no chance to review my cart. Completely unaware I was already charged their post cart offers are in big lettering to accept and then small print below if you want to decline the offer. I misclicked and and was instantly charged another $86. They also automatically enroll you into a subscription without asking and I only found out about it when I tried to cancel my order ,which they claim they can't cancel even though it was minutes after the order that I requested this. You are lying when you say you can't cancel and just hope we give up because I can see on here and on the better business bureau site that once you get a negative review you, then you finally cancel the order as requested. Maybe I'll remove this review if you make it right.
2 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
We’re sorry to hear about your experience and understand how frustrating this must have been.
Please know that all post-purchase offers are optional and require customer confirmation. Subscription details are disclosed during checkout and are also included in the order confirmation email sent immediately after purchase.
Regarding cancellations, once an order has been submitted and enters processing, we’re not always able to stop it—particularly when fulfillment begins quickly. That said, we do want to address concerns fairly and within our policies.
At this time, we’re unable to locate your account using the name associated with this review. Please contact our customer service team and ask for Watson, who will be happy to review your situation and work with you to determine the best possible resolution available.
Thank you for taking the time to share your feedback. We’re sorry this experience did not meet your expectations and we'll work to provide a fair resolution for you.
Trickery Subscription - Don't get fooled too!
This review is mainly for the customer service. The snacks are OK. But I cannot stand a company that tricks you into a subscription. I will never try a product and immediately sign up for a subscription. I want to try the product (which means I need time to do that) and then if I like it well enough I will subscribe. And most likely I will just reorder. Don't trick me by some small print at the bottom saying if you fill blah blah blah out then we will ship and subscribe your account. Not Cool Guys
2 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thanks for taking the time to share this — we genuinely appreciate the feedback, especially around the customer experience.
We’re really sorry that the subscription setup felt unclear or misleading. That’s never our intention. Our goal is to make sure customers understand exactly what they’re signing up for, and it’s clear we missed the mark here for you. That feedback is important, and we’re always working to improve our subscription language and checkout experience.
If a subscription isn’t a fit, we’re always happy to cancel it immediately—no hoops, no pressure. We completely understand wanting time to try a product first and deciding later whether reordering or subscribing makes sense.
Thank you again for calling this out. Honest reviews like yours help us improve, and we appreciate you giving the product a try even if the experience didn’t fully meet expectations.
I’ve bought them from Amazon & they’re…
I’ve bought them from Amazon & they’re so good but I ordered direct & it’s so scammish…. $70 & 10 days later zero response & no order. The replies to the ship are auto replies. This is not cool. If I don’t hear soon I’ll have no choice but to dispute that charge.
20 januari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. Unfortunately we cannot locate an order using your first name. Would you please reach out to support@eatshameless.com and ask for Watson so that we can resolve your issue right away.
This company is terrible
This company is terrible. I was looking online at the snacks and somehow they ordered it. I tried to cancel the order and they would not cancel this I got these today I got four little tiny packages in it cost $60. I am trying to send them back now but it is impossible to get a hold of anybody at this company. I would never order this again ever ever make sure you look at what you're looking at because somehow they just click it and send it to you anyway. I'm trying to return it
30 januari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. We'd love to help you resolve this issue; however, we cannot locate an order using the name on this review. Would you please email support@eatshameless.com and ask for Watson so that we can help you right away?
Really good, can’t believe it’s sugar free
I’ll be honest, I was expecting digestive upset due to the combo of sugar free + fiber. We’ve all read the sugar free gummy bear reviews on Amazon. These are different. They don’t turn your insides inside out and they don’t taste funky.
I’m not into sour, so I got the watermelon, the cherry and the peach. I’ve tried the watermelon and the cherry so far. I can’t believe it’s sugar free and has a whole day’s worth of fiber.
Kills my afternoon sweet tooth without the post sugar crash. Highly recommended
28 januari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for the positive feedback! We’re thrilled you’re enjoying the watermelon and cherry (peach might win you over too 👀) and that it helps curb that afternoon sweet tooth without the crash. Thank you so much for sharing your experience and for the recommendation — it truly means a lot to us 💛
So sick!
Most expensive candy I ever purchased. Tastes ok. Not the flavors I wanted. Ate the bag and was still hungry. They are gluten-free but not GAS free. Ripped me a new hole in my stomach. I have so much gas I cant leave the house. My stomach cant digest the product. I have stomach pains and cramps and a ton of foul smelling gas. So embarrassing! I want to return the products but not sure if I can get through to customer service. This is what I are today and I am feeling so sick. Hope i can make it to work tomorrow. Keep working on your product. I want nothing to have to do with it. So sick!
27 januari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for taking the time to share your experience with us. I’m truly sorry to hear how uncomfortable and distressing this has been for you — that’s certainly not the experience we want anyone to have.
While many customers tolerate fiber-based, sugar-free products well, everyone’s digestive system is different, and some individuals can be more sensitive to ingredients like soluble fiber or sugar alternatives. We understand how frustrating and embarrassing digestive discomfort can be, and we appreciate your honesty in letting us know.
We absolutely want to help you move forward. Our customer service team can assist you with return and refund options in accordance with our policy. Please visit our website and click on the LIVE CHAT button or email us at support@eatshameless.com
Thank you again for the feedback. We take comments like yours seriously and use them to continue improving our products.
Wishing you a quick recovery and feeling better soon.
THE BIGGEST SCAM & FRAUD EVER
THE BIGGEST SCAM & FRAUD EVER! I went onto their website on January 16th. I put 20 bags in the cart. I clicked on Paypal to pay and before I could even approve the authorization I got a pop up that said "Order Confirmed". OK Fine, as I really did want to try these. On January 19th (MARTIN LUTHER KING DAY), I received a text that my order was shipping with a tracking number. When I clicked on that I was brought to a carrier called Uniuni. All I could see was the label was created, and the carrier was waiting for the package from the company.
Three days (January 22nd) later when I checked, I got the same message. I then emailed customer support asking them where the package was (AFTER I chatted with customer support at Uniuni and was told, the company had not delivered the package, and they did not have it) at 9:43am. I received a response immediately, and by immediately I mean 9:43am message sent, 9:43am message received by them (which I found strange as I am in CST and this company is PST so technically they were not open yet), saying they checked with the carrier and the order is in transit, and again sent me my tracking information. This was after I said in my email that the carrier said they do not have the package.
I responded to their emailing stating that Uniuni did NOT have the package, and requested an update on this. NO RESPONSE. I emailed again on Friday, January 23rd.... STILL NO RESPONSE.
I went onto their website on Saturday January 24th, and yet again submitted another email.... NO RESPONSE.
This morning I called the phone number I had to google because you can't find it on their website and cannot get a hold of anyone. They tell you that if after 90 seconds no one answers you will have to leave a message. First call, no answer, then I hear an automated voice say, "There is no need to keep calling, we have received your message and someone will call you back". WHAT MESSAGE? This was my first call. I leave a message and then begin an online chat. Well it's been an hour now and no one has responded.
I went into my Paypal app for help and saw that I signed up for a REOCCURING CHARGE?!?!?!?! Uhhhhhhhhhh no I did NOT do that. So now I have reported this scam to Paypal, ensured that I will never be charged again, and they are investigating this company!
BOTTOM LINE: If you want to try these.... order from Amazon, but at this point, I will NEVER try them nor order from this company EVER again! They are a SCAM! SCAM! SCAM!
27 januari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
We’re very sorry for the frustration and concern you’ve experienced, and we understand how upsetting this situation has been. We’d like to clarify a few points.
Your order was placed on January 16 and the full order shipped on January 19 to xxxxx Chicago, IL 60612 via our carrier UniUni.
UniUni is a newer carrier we’re working with, and their customer-facing tracking updates are still being finalized. While it may appear that only a label was created, the order has in fact shipped. We apologize for the confusion this caused.
We do offer our products through other retailers such as Amazon and Target, and we completely understand if you prefer to purchase through those channels.
We take claims of fraud very seriously and welcome any review by PayPal or other platforms. Our goal is always transparency and resolution, and we appreciate the opportunity to clarify this publicly.
Our Customer Service leader has responded to your emails and is actively working to provide a solution that we hope will resolve your concerns.
Same as others got scammed
Same as others. Went to place an order for some items i clicked no to the add ons. Then all of a sudden brought me to the thanks for your order screen with 2 variety packs added on. I DID NOT want them. One contains mango which im allergic to. Ive emailed with no response. Their website and check out is a total scam. Adds things to subscription ( which thank god went and canceled) and also adds on multiple 80+ dollar variety packs. Which i didnt authorize. And offers terrible customer support and no cancel. Didnt take long for them to take over 250 from my bank account.
24 januari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
We want to clarify a few points and also acknowledge your frustration. We have received emails requesting cancellation; however, none of those requests have been denied. In fact, your order was placed just two days ago, and our team has not yet had the opportunity to fully respond before this post was made.
We’re sorry for the confusion you experienced during checkout. Add-ons are only included when selected during the order process, but we understand how upsetting it feels if the final order didn’t match your expectations—especially with an allergy concern.
We have cancelled and submitted a refund for your order. Please see our direct email to your original request to cancel your order.
COMPLETELY ripped off
COMPLETELY ripped off. Upsales came, I declined, yet suddenly my order more than tripled. Someone they subscribed me and plan to charge me $200 again next month! THERE WAS NEVER AN OPPOR TUNITY TO APPROVE THE ORDER even though I was using Paypal. I IMMEDIATELY contacted them the same night and they said it was too late to cancel the order. I write, they do not respond. DO NOT ORDER FROM THEIR WEBSITE
1 januari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
We’re truly sorry to hear how upsetting this experience has been. We understand how alarming it is to see an unexpected order total or a future charge you didn’t realize was authorized.
We want to be very clear that we never want anyone enrolled or charged for something they did not knowingly approve.
At this time, we haven’t been able to locate an order using the name provided in this review. Please email our support team and ask to have your message escalated to the Director of Customer Service, who will personally review the situation and contact you directly to ensure your concerns are fully addressed. Your feedback and satisfaction are very important to us.
Thank you for bringing this to our attention—we appreciate the opportunity to make this right.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.