Eatclub Omdömen 

Using EatClub is great but the customer service is shocking! Trying to get through to them is impossible, no replies to emails, the phone number is useless as you just sit on hold until it’s your turn to be then placed onto a voicemail system!
Joke of it is the song whilst on hold… taking the p***

Very poor customer service. No one got back inspite of calling and sending messages?
MasterCard, helped me out.
This company does not seem very safe?

I used EatClub Pay at a restaurant on 13 September. The payment timed out and was declined by the restaurant’s POS terminal, and Apple Pay also shows the transaction as declined.

I therefore had to pay the restaurant again using another card.

Despite the payment being declined, £29.82 was still charged through the EatClub payment. I contacted EatClub to ask them to clarify what happened, but after two weeks I still haven’t received a response.

I also submitted EatClub’s refund form with the receipt showing the full amount I paid to the restaurant, so that the EatClub discount could be refunded to my account. That refund request is still pending, with no response.

As a result, I have effectively paid the full restaurant bill plus another 70% through the failed EatClub transaction, while also waiting for the discount that should have been applied.

Overall, this has been an extremely frustrating experience. I was charged for a payment that was declined, leaving me temporarily out of pocket, while the discount I was entitled to is also still pending. Two weeks later, I have neither the money from the failed transaction nor the EatClub discount, with no meaningful response from EatClub.

I’ve been using EatClub for almost a year and a half and it’s become our go-to app for family meals out. Great value and a really good way to discover new restaurants around us.

I’ve only had a couple of payment issues, and each time customer support was helpful and the refund was sorted out quickly.

Easy to use on iPhone and has definitely saved us a lot on eating out. We always check EatClub before deciding where to eat!

I redeemed a 30% discount off at Lotus Haven in QLD. Ordered 2 x lunch specials $19.80 each, total at $39.60 and the restaurant receipt showed $40.05 including card surcharge.
When I paid via Eat Club, I got charged $32.19 which means that I only been given 19% discount.
This is a big scam. Beware if you want to use this APP.

This app is a scam ! I
Stay away! I did everything they asked and they don’t give you the benefits it says it does. I have chased this issue for 2 weeks now and they just tell me to keep waiting when the discount should have been applied on the day of purchase. There is no one to call to complain just some AI BOT to talk to

I have attempted to use this three times and have only been successful once. The whole system of payment is way more difficult than it need be

Be careful using EatClub. I redeemed a 55% discount but was charged full price. After calling EatClub, they claim i chose a set course menu at the restaurant, so i wasn't then eligible for the discount.. I really feel i was ripped off on this occasion.

Card got declined at a restaurant, settled the bill with another card (without discount). Few hours later I find out eat club charged my credit card for the declined attempt — no way to easily dispute this and I’m worried considering other reviews hinted at very poor customer service.

On multiple occasions, EatClub has taken unauthorised additional amounts from my bank account. When using the EatClub card, the correct discounted amount is initially charged, but an additional amount is then taken from my account without any clear explanation or notification.

The most recent incident is particularly concerning. After using the card, I was correctly charged $12. However, I later woke up to find that an additional $60 had been taken from my bank account.

This has happened more than once, and despite raising these issues with EatClub, they have failed to properly resolve the problem or take accountability for the unauthorised charges. This is extremely frustrating and concerning, particularly when it involves money being taken from my personal bank account without my knowledge or consent..

The idea is great and the app works well but the moment you have an issue with an order then forget about getting any assistance from their non existing customer support. For two days now I have called, texted and emailed using the contact information provided to me but I have been given zero support to report my order not being fulfilled and ask for a refund. The phone number plays a phony recording that gives an illusion you are on a call but it’s a recording that never leads to anyone and lasts exactly 11 minutes and 5 seconds every single time. I have record of over 20+ calls.

If you’re going to be an intermediary then you need to accept the responsibility of the full job not just cash in on a trend and ride on restaurants’ coattails. So frustrated and disappointed with this app and its people.

Terrible service! Card constantly delined or failed and the follow up complaints consistently ignore! They even charged me a fee for not honouring the booking when I went and used the EatClub card, Avoid this company at all cost!!

When I first used EatClub it worked. Now it seems it didn’t work for a meal and I am trying to get my discount back. This is very disappointing. Customer service has been polite- however asking many questions and I am still waiting for my refund. What started as a great app and idea seems to be failing around IT issues it seems or something else ?

Very poor customer service. Out of date data base meant that my address was not recognised. So I was unable to sign in to the scheme. I reported this via different routes and and have never received a satisfactory response. I am inundated with offers I can't access! Potentially brilliant App let down by very poor administration.

I followed the instructions but when I checked my connected card's account I had been charged the full amount. Still waiting for a refund.
Just to update - two emails sent and one phone call unanswered. It's a week since I paid the full amount, looks like this is a scam.

eatclub card was declined at the restaurant but the money was taken by eatclub AND I had to pay in full again at the restaurant so instead of saving 40% the meal has cost me 60% more. Support still hasn't responded to me after 4 days. Great concept but it just doesn't work. DO NOT USE

refered 4 friends thru my link but no rewards at all in my account!
emailed many times and was ignored, never got replies.
Won’t recommend to any person anymore

I was nervous with the negative reviews, but I have had a completely drama free experience twice now. I just ordered $75.00 worth of food and I ended up paying $51.50. I honestly love this site as it means we can go out more for a fraction of the price.

Payment did not process, got declined twice. Spoke to customer service that said submit a claim. Also emailed, no response.
As I have not heard anything, tried calling, got hung up twice. Got a text saying how can I help as call was missed, responded but no response after that.

Eat Club is an excellent app to use in Bristol. We find it works seamlessly and have enjoyed some new to us restaurants. I highly recommend this app and it includes drinks unlike similar apps. It’s also very easy to use once you get the hang of it.