The team of the shop has been very kind and helpful all along the way. I purchased the recorder with the help of Peter, and Alfie was attentive to my need of a vegan recorder and made a special effort... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I live in the US and was on a search for compositions by the Australian composer, Peggy Glanville-Hicks (20th c., not "Old Music" :-)) Ordering was easy and both Old Music and Royal Mail provided tim... Se mer
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Huge range of music and instruments. We are lucky enough to live near one of the shops and they are so helpful and enthusiastic. They didn’t have what we were after but the gift card online option has... Se mer
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I made a mistake and ordered the wrong recorder but with the help of Alfie from Early Music the mix-up was able to be rectified. The right recorder is now in the post and the wrongly ordered instrume... Se mer
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Företagsinformation
- Musikaffär
- Uthyrning av musikinstrument
- Reparation av musikinstrument
- Musikinstrument
- Notaffär
- Butik med begagnade musikinstrument
Skrivet av företaget
The Early Music Shop is the largest source of historical musical instruments worldwide. We are an independent music shop specialising in Early Music instruments, accessories and printed music. Our expert staff have years of experience helping you to find the perfect instrument for you!
Kontaktuppgifter
The Early Music Shop, Salts Mill, Victoria Road, BD18 3LA, Shipley, Storbritannien
- +44 1274 288100
- hello@earlymusicshop.com
- earlymusicshop.com
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service from order to delivery
The ordering process was quick and straightforward and the international delivery experience was great, with almost daily updates from the Royal Mail.
13 april 2026
Svar från The Early Music Shop
Glad to hear you had a good experience, and that Royal Mail kept you well updated. Thank you for your purchase
Svar från The Early Music Shop
Thanks for your feedback - much appreciated.
Svar från The Early Music Shop
Apologies that you needed to chase, we try our very best to keep customers updated with communications, especially where delays are concerned. But we're glad you like the product, and thank you for your custom.
Very helpful and friendly
Very helpful and friendly. Expert advice in helping me to choose an instrument
11 april 2026
Svar från The Early Music Shop
Thanks for letting us know.
Svar från The Early Music Shop
Thank you for your custom!
No or very response from customer service
Their homepage is fantastic, unfortunately is their internal processes not as good. No or very slow response from their customer service. And very slow shipping of products they have in stock, despite their promise of being very fast.
9 april 2026
Svar från The Early Music Shop
Thank you for your feedback - we’re glad the website made a strong first impression, but it’s clearly frustrating that the experience didn’t carry through to service and delivery.
We’re sorry for the slow response and dispatch on items that were showing as in stock, that’s not the standard we aim for. We’re currently reviewing our internal processes to make sure communication is clearer and orders move more quickly.
If you’re happy to get in touch with your order details, we’d really like to look into what happened here and put it right.
Excellent communication and fast…
Excellent communication and fast shipping. Instrument arrived in tiptop shape.
7 april 2026
Svar från The Early Music Shop
That's good to hear, thanks for your feedback.
I got what I wanted and didn't have to…
I got what I wanted and didn't have to wait long. I was out but they left it where I asked them to. I struggle with technology so won't add more
6 april 2026
Svar från The Early Music Shop
Thank you for taking the time to leave a review, it means a lot.
I have a tuneful Giso tenor recorder
I have a tuneful Giso tenor recorder, thanks to this shop making it available for my arthritic fingers.
26 september 2025
Svar från The Early Music Shop
So pleased we were able to help. Enjoy your new instrument!
The book I bought wasn’t very well…
The book I bought wasn’t very well protected, so its corners were already damaged.
3 april 2026
Svar från The Early Music Shop
Thank you for your feedback, and I’m sorry the book didn’t arrive in better condition.
We do our best to package items securely, so it’s disappointing to hear this wasn’t the case here. If you haven’t already been in touch, please do contact us - we’d be happy to put things right.
Prompt shipping and nice products
My recorders were shipped promptly and are very nice instruments, I shall enjoy playing again.
30 mars 2026
Svar från The Early Music Shop
Lovely to hear this, thank you for your comments.
Excellent quality
The Lute that I bought from the Early Music shop is excellent, beautifully finished, and packaged to withstand the most averse transport conditions; it arrived without a scratch. Everything is there, lute, tutorial, free membership of the Lute Society, now I only have to do is learn to play the lute...
10 april 2026
Svar från The Early Music Shop
That’s lovely to hear - thank you for taking the time to share this. We’re delighted the lute arrived safely and that everything was just as it should be.
Enjoy the journey of learning to play - it's a rewarding one, even if a little challenging at first! If we can help along the way, do feel free to get in touch.
Excellent stock in Monmouth
Peter greeted me by name, as he always does, at the Easter Early Music Course in Monmouth. He had an amazing stock of instruments and accessories with him including the very bass viol strings I needed. It was a small transaction, but it was good to have a short chat with him - he was my first point of contact with EMS for years (decades?) and he remains so. Personal contact means a lot.
2 april 2026
Svar från The Early Music Shop
Thank you for your kind words. I’ll make sure Peter sees this - he’ll really appreciate it.
We’re glad he had just what you needed, and it’s always nice to have a chance for a quick chat too. Long-standing connections like this mean a great deal to us too!
Overall very happy
Initially I was disappointed that my odered recorder just hadn't been shipped.
When calling the Early Music Shop I learned that the recorder I ordered was no longer produced in the ordered colours.
However, Alfie went above and beyond found me an alternative recorder in my favourite colour.
When this arrived without the cleaning mob that should have been included Alfie promptly sent the missing item. So overall very happy with their customer service.
11 april 2026
Omdöme utan inbjudan
Svar från The Early Music Shop
Thank you for your feedback, and for your patience while we got everything sorted.
We’re sorry for the initial disappointment with the recorder, but I’m glad Alfie was able to find a suitable alternative, and in your preferred colour too. Thanks as well for flagging the missing cleaning rod; pleased we could put that right quickly.
We really appreciate your support and are glad you’re happy overall.
SIGO tenor head joints can fit easily.
Delivery was sooner than expected.
The new SIGO tenor head joint is a much crisper design than the original and it fits the existing body - bought last year, perfectly. The fit is much improved from the original version. Both heads play equally well. It’s a pity Kunath couldn’t make the two parts of the instrument fit properly in the first place. I have heard from other players that the previous head is a very tight fit and difficult to align with the body.
30 mars 2026
Svar från The Early Music Shop
Great to hear the delivery arrived ahead of schedule, and that the new SIGO head joint is working so well with your existing body.
You’re absolutely right about the earlier version: we’d had similar feedback from a number of players regarding the tight fit and alignment. It’s good to see Kunath has now refined the design, and even better that the updated head integrates cleanly while maintaining the same playing quality.
Thanks for taking the time to share such a detailed and helpful review. It’s really valuable for other players considering the upgrade.
Mauvaise expérience et article endommagé
J'étais très contente de pouvoir passer commande dans cette boutique malheureusement, la livraison a été catastrophique.
La partition était assez chère ainsi que les frais de douanes alors à ce prix j'espérais un emballage solide. J'ai trouvé le colis en carton léger éventré dans ma boîte aux lettres, du scotch mis autour n'importe comment. Le pire était à venir : les coins de la partition enfoncés et pliés, plusieurs page maculés de traces de boue. Certes le magasin n'est pas responsable du transport mais si l'article avait été emballé avec un carton adapté et renforcé, je pense que cette horrible expérience aurait pu être évitée. Grosse déception donc.
26 mars 2026
Svar från The Early Music Shop
We’re very sorry to read this. What you describe is extremely disappointing, especially given the cost of the item and the customs fees.
While we can’t control what happens in transit, we completely take your point about packaging, and it’s clear that in this case it wasn’t sufficient to protect the music. That’s something we need to get right, and we’ll be reviewing how we pack these items to prevent this happening again.
Thank you for bringing it to our attention, and please do get in touch with us directly if you haven’t already. We will do what we can to put it right.
RAPID DELIVERY OF ORDERED ITEM
26 mars 2026
Svar från The Early Music Shop
Excellent. Thank you for the feedback!
Svar från The Early Music Shop
Good to hear, thank you.
High quality products and great customer service
I live in the U.S.A. and have ordered three Recorders and a wooden stand to place them on in between practice. All arrived in good time and without damage. The Recorders are all great quality and in tune. The customer service was also very professional and responded promptly.
23 mars 2026
Svar från The Early Music Shop
Thank you for your feedback, we're glad to hear that everything arrived safely and you are enjoying your products. Do let us know if we can help with anything in the future.
Very helpful team that responded…
Very helpful team that responded quickly when I asked them not to include the invoice in the parcel as this was a present.
25 mars 2026
Svar från The Early Music Shop
Glad we could help! Hope the present was well received.
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