Din păcate coletul a ajuns cu întârziere, voi ați estimat 8-11 zile ,dar l-am ridicat după 18 zile, adică o săptămână peste termenul stabilit, de aceea nu vă pot da nota maximă ,în rest sunt mulțumit... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I can only talk regarding my order, but it was very fast delivered :) The box came completely destroyed including two of the three original packings inside the post box. But the products are not damag... Se mer
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I ordered the 6-month Mossi London hair care kit and was initially disappointed to find that one item—the dermaroller—was missing. I contacted customer service, and although it took a few days to... Se mer
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Vaig demanar uns productes capilars que constava una mica trovar a Espanya i cap problema. Va arrivar-me als pocs dies. Gràcies al traductor del mobil podíem entendre'ns ,pero hagués estat mes comode... Se mer
Företagsinformation
Skrivet av företaget
The Mossi London is a leading cosmetic company renowned for its diverse range of high-quality beauty products. Our brand specializes in skincare, makeup, haircare, and fragrances, catering to various skin types and individual preferences. Committed to excellence, we offer innovative formulations crafted with premium ingredients to enhance natural beauty and promote self-care. Our products are designed to inspire confidence and empower our customers to look and feel their best.
Kontaktuppgifter
Binckhorstlaan 36, 2516 BE, 's-Gravenhage, Nederländerna
- +31642505041
- Info@eacosmetics.nl
- eacosmetics.nl
4,0
Bra
69 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Extremely sweet
I've been taking the ordered vitamins for a few days now, but it's still too early to speak about their effectiveness. The biggest issue is that when they dissolve in my mouth, they are extremely sweet and quite unpleasant, almost like an artificial coffee sweeteners.
22 februari 2025
Svar från The Mossi London EU
Dear Marijo,
Thank you for your review. Regarding your feedback, our vitamins are indeed formulated with a vanilla flavor. This unique feature differentiates our vitamins from others on the market and makes them easier to consume for a broader audience.
Additionally, like any supplement, vitamins do not deliver instant results. Achieving noticeable effects requires time, consistency, and regular intake. The results can also vary depending on factors such as daily dosage and individual hair DNA.
We would like to clarify that Trustpilot is primarily a platform to review a company's performance rather than individual product experiences. If you would like to leave a product review, we encourage you to do so on our website.
We appreciate your feedback and are happy to assist with any further questions!
Best regards,
The Mossi London
Produit de bonne qualité
Produit de bonne qualité, odeur agréable, livraison rapide. Très bonne expérience..
28 februari 2025
Svar från The Mossi London EU
Bonjour Remo C.,
Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous soyez satisfait de la qualité du produit et de votre expérience avec nous. Votre satisfaction est notre priorité, et nous espérons vous revoir bientôt !
À bientôt,
The Mossi London EU
The package arrived neatly and was well…
The package arrived neatly and was well packed—my compliments! :)
26 februari 2025
Omdöme utan inbjudan
Svar från The Mossi London EU
Hi M.Ano,
Thank you for your kind words! We're happy to hear that your package arrived in perfect condition and that you're satisfied with our service. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
The Mossi London EU
Svar från The Mossi London EU
Bonjour Fabio,
Merci beaucoup pour votre retour ! Nous mettons un point d'honneur à offrir un service rapide et professionnel, et nous sommes ravis que vous ayez eu une expérience positive avec nous.
À très bientôt !
The Mossi London EU
Gutes produkt
Lieferung war schnell, und produkt ist auch gut, ich werde wieder bestellen
18 november 2024
Svar från The Mossi London EU
Hallo M.C.S.,
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie mit unserem Produkt und dem schnellen Versand zufrieden sind. Wir freuen uns darauf, Sie bald wieder als Kunden begrüßen zu dürfen!
Beste Grüße,
The Mossi London EU
I didint recieve my itens yet
I didint recieve my itens yet! Two weeks and nothing...
23 oktober 2024
Svar från The Mossi London EU
Thank you for reaching out and sharing your experience. We're truly sorry to hear that your order hasn’t arrived yet, and we completely understand your frustration. We weren't previously aware that there was an issue with the delivery, but we’re taking immediate action to resolve this for you.
We've already contacted the courier, who has started an investigation to track your package, which we see is now in Portugal. While we wish we could speed up the process, the delivery timeline is unfortunately beyond our control once the package is in the hands of the courier. However, rest assured they’re actively looking into this, and we’ll keep you updated every step of the way until your order arrives safely.
Thank you for your patience, and please don’t hesitate to reach out if you have any more questions in the meantime.
Svar från The Mossi London EU
Thank you for your feedback. We’re sorry to hear about your concerns regarding your package.
Please rest assured, your package is not lost. According to the tracking information, it is currently en route to you. You can follow its progress using this link:
https://jouw.postnl.nl/track-and-trace/RI668456418NL-BG-8800?language=nl
We understand that waiting can be frustrating, and we appreciate your patience. If you have any further questions or concerns, please feel free to reach out to our customer service team, who would be happy to assist.
Thank you for your understanding.
Best regards,
EA Cosmetics
Excellent service
Excellent service, delivered in 10 business days
WIll be using again
16 september 2024
Het pakket is nooit aangekomen
11 maj 2024
Svar från The Mossi London EU
Cher Monsieur Dridi,
Nous regrettons que vous ayez laissé cet avis alors que votre colis est disponible à retirer au point relais La Poste Marseille Conciergerie. Il a été déposé là-bas parce que personne n'était à la maison lors de la livraison. Nous vous avons déjà informé de cela par e-mail, y compris un lien pour suivre l'état de votre envoi.
Dear Mr. Dridi,
We regret that you left this review when your package is available for pickup at the La Poste Marseille Conciergerie. It was left there because no one was home at the time of delivery. We have previously informed you of this via email, including a link to track your shipment.
Best regards,
The Mossi EU
I bought The Mossi London 6 months…
I bought The Mossi London 6 months treatment and it was delivered .thank you EA cosmetics.
26 maj 2024
Ditta seria bravi soddisfatto e prodotti super scontati
-Una ditta seria dopo 10 giorni lavorativi e il pacco non è stato consegnato subito mi hanno rimborsato soldi
e mi hanno cercato di offrire e spedire shampoo gratis
-Bravi e c'è tengano per soddisfare loro clienti
-Professionale fanno di tutto per risolvere qualsiasi problema.
-loro prezzi super scontati
-vi consiglio di comprare da loro
In caso di ritardo fanno di tutto per accontentare loro cliente bravi bravi bravi
15 maj 2024
Svar från The Mossi London EU
Gentile Cliente,
Ci dispiace molto per l'inconveniente che ha riscontrato con il suo ordine. Abbiamo seguito la sua spedizione e condotto un'indagine con PostNL e Poste Italiane. Purtroppo, il pacco risulta smarrito. Abbiamo immediatamente rimborsato l'importo pagato.
Inoltre, le abbiamo offerto l'opzione di inviare nuovi prodotti in omaggio, ma comprendiamo che questa soluzione non sia stata accettata.
Siamo veramente spiacenti per l'accaduto e ci impegniamo a migliorare il nostro servizio per evitare simili situazioni in futuro.
EA Cosmetics
Dear Customer,
We are very sorry for the inconvenience you experienced with your order. We have been in contact with you regarding your shipment and conducted an investigation with PostNL and Poste Italiane. Unfortunately, the package is lost. We immediately refunded the amount you paid.
Additionally, we offered to send new products as a gift, but we understand that this solution was not accepted.
We are truly sorry for this incident and are committed to improving our service to prevent similar situations in the future.
Kind regards,
EA Cosmetics
Site sérieux
Rapidité, qualité des produits et disponibilité du service après-vente. Merci beaucoup
9 maj 2024
Alles hat wunderbar funktioniert
Alles hat wunderbar funktioniert. Die Ware ist innerhalb einer Woche geliefert worden. Danke!
27 april 2024
Niks op aan te merken.
Gebruik het nu bijna een half jaar en zie positieve resultaat. Snelle levering was ook heel fijn!
3 maj 2024
Omdöme utan inbjudan
Todo perfecto ,,Producto inmejorable…
Todo perfecto ,,Producto inmejorable ,,no lo hay igual.
10 mars 2024
Fast delivery
26 februari 2024
Last month
Last month, I had the opportunity to shop from an online store specializing in cosmetic products, and the experience left a remarkably positive impression. The company stood out with its extensive range of products, high-quality offerings, and effective customer service.
During a minor issue I encountered with a product, my experience became even more positive thanks to the customer service. The support team promptly addressed my concern and provided a satisfactory solution, showcasing their dedication to customer satisfaction.
In terms of pricing, the company offered reasonable rates for the quality of the products. Furthermore, they regularly organized campaigns and discounts, providing additional advantages to customers.
My purchased items were delivered on time, and the packaging was meticulously done. The company's commitment to environmental considerations was evident in the recyclable packaging materials used.
In conclusion, my experience with this cosmetic company was highly positive. With factors such as quality products, effective customer service, reasonable pricing, and environmental consciousness, the company has succeeded in ensuring customer satisfaction. I can confidently say that it is a brand I will continue to choose for future cosmetic purchases.
28 december 2023
Omdöme utan inbjudan
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