Din păcate coletul a ajuns cu întârziere, voi ați estimat 8-11 zile ,dar l-am ridicat după 18 zile, adică o săptămână peste termenul stabilit, de aceea nu vă pot da nota maximă ,în rest sunt mulțumit... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I can only talk regarding my order, but it was very fast delivered :) The box came completely destroyed including two of the three original packings inside the post box. But the products are not damag... Se mer
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I ordered the 6-month Mossi London hair care kit and was initially disappointed to find that one item—the dermaroller—was missing. I contacted customer service, and although it took a few days to... Se mer
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Vaig demanar uns productes capilars que constava una mica trovar a Espanya i cap problema. Va arrivar-me als pocs dies. Gràcies al traductor del mobil podíem entendre'ns ,pero hagués estat mes comode... Se mer
Företagsinformation
Skrivet av företaget
The Mossi London is a leading cosmetic company renowned for its diverse range of high-quality beauty products. Our brand specializes in skincare, makeup, haircare, and fragrances, catering to various skin types and individual preferences. Committed to excellence, we offer innovative formulations crafted with premium ingredients to enhance natural beauty and promote self-care. Our products are designed to inspire confidence and empower our customers to look and feel their best.
Kontaktuppgifter
Binckhorstlaan 36, 2516 BE, 's-Gravenhage, Nederländerna
- +31642505041
- Info@eacosmetics.nl
- eacosmetics.nl
4,0
Bra
69 omdömen
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
De verzending was erg slecht.
Ik heb betaald voor levering aan huis, maar mijn pakket is op een plek ver van mijn huis afgeleverd. Er is geen enkele klanttevredenheid, dit is echt slecht. Ik zou graag zien dat Mossi met een beter transportbedrijf gaat werken; kwaliteit is erg belangrijk.
26 mars 2026
Svar från The Mossi London EU
Beste Vedat,
Bedankt voor uw bericht.
Wij vinden het erg jammer om uw review te zien na een geslaagde levering.
Wij willen graag verduidelijken dat uw bestelling op 26 april om 17:00 is geplaatst en dezelfde dag nog is overgedragen aan de bezorgdienst. Vervolgens is uw pakket al op 28 april beschikbaar gesteld bij een PostNL-punt, wat betekent dat de levering binnen 2 dagen (48 uur) heeft plaatsgevonden.
De reden dat uw pakket naar een PostNL-punt is gebracht, is omdat er waarschijnlijk niemand aanwezig was op het moment van levering. Om verdere vertraging of een retour naar de afzender te voorkomen, heeft PostNL ervoor gekozen het pakket direct naar een afhaalpunt te brengen.
Wij doen ons uiterste best om bestellingen zo snel mogelijk te verwerken en te leveren, en in dit geval is dat ook volledig gelukt binnen een zeer korte levertijd.
Mocht u nog vragen hebben, staan wij uiteraard voor u klaar.
Svar från The Mossi London EU
Gentile cliente,
Grazie mille per la sua recensione!
Siamo felici di sapere che è soddisfatto del nostro servizio e della qualità dei nostri prodotti. È proprio questo il nostro obiettivo.
Speriamo di rivederla presto.
Din păcate coletul a ajuns cu…
Din păcate coletul a ajuns cu întârziere, voi ați estimat 8-11 zile ,dar l-am ridicat după 18 zile, adică o săptămână peste termenul stabilit, de aceea nu vă pot da nota maximă ,în rest sunt mulțumit de colaborarea cu voi ,recomand și alții să cumpere produse de pe site-ul vostru.Cu stimă.
2 mars 2026
Svar från The Mossi London EU
Bună ziua,
Vă mulțumim pentru recenzie.
Ne pare rău să auzim că livrarea a durat mai mult decât era de așteptat. Înțelegem că acest lucru poate fi frustrant.
Timpul nostru estimat de livrare este de 8–11 zile lucrătoare, însă uneori pot apărea întârzieri din cauza factorilor externi, cum ar fi serviciile de curierat sau procesele logistice.
Facem întotdeauna tot posibilul pentru a expedia comenzile cât mai rapid și sperăm că sunteți mulțumit(ă) de produs.
Dacă aveți întrebări, vă stăm cu drag la dispoziție.
_____
Dear customer,
Thank you for your review.
We are sorry to hear that your delivery took longer than expected. We understand that this can be frustrating.
Our estimated delivery time is 8–11 business days, but in some cases delays may occur due to external factors such as carrier delays or logistical issues.
We always do our best to ship orders as quickly as possible and hope you are still satisfied with your purchase.
If you have any questions, please feel free to contact us.
Svar från The Mossi London EU
Vielen Dank für Ihr Feedback.
Ihre Bestellung wurde am Freitag aufgegeben. Beim Checkout geben wir klar eine durchschnittliche Lieferzeit von 3–7 Werktagen für internationale Sendungen an. Da wir aus den Niederlanden in die Schweiz versenden, betrug die Lieferzeit 4 Werktage, was innerhalb der angegebenen Lieferzeit liegt.
Daher waren wir etwas überrascht über die 3-Sterne-Bewertung, dennoch schätzen wir es sehr, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen. Kundenfeedback ist für uns sehr wichtig und hilft uns, unseren Service weiter zu verbessern.
Vielen Dank nochmals für Ihre Bestellung und Ihr Feedback.
Thank you for your feedback.
Your order was placed on Friday, and at checkout we clearly state an average delivery time of 3–7 business days for international shipments. Since we ship from the Netherlands to Switzerland, the delivery took 4 business days, which is within the expected delivery timeframe.
For this reason, we were a bit surprised by the 3-star review, but we still appreciate you taking the time to share your experience. Customer feedback is important to us and helps us improve our service.
Thank you again for your order and your feedback.
Svar från The Mossi London EU
Thank you very much for your kind review!
We’re happy to hear that your order arrived on time and that you are satisfied with the products. We truly appreciate your support.
Die Bestellung kam superschnell an
Die Bestellung kam superschnell an. Wir sind mit den Produkten sehr zufrieden.
23 februari 2026
Svar från The Mossi London EU
Vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr zu hören, dass die Bestellung schnell angekommen ist und dass Sie mit den Produkten zufrieden sind. Vielen Dank für Ihr Vertrauen.
Looking forward to using it
The delivery has been quick, the product looks great. The results are to be seen in 6 months.
23 februari 2026
Svar från The Mossi London EU
Thank you very much for your review!
We’re glad to hear that the delivery was quick and that you like the product so far. We hope you’ll be very happy with the results. Thank you for your order!
One of the packages was broken during…
One of the packages was broken during transport. The shipment is poorly secured. I suffered a loss of money.
6 februari 2026
Svar från The Mossi London EU
Thank you for your feedback.
We are sorry to read this review. You ordered vitamins, and we have not received any email or message from you regarding damaged products after delivery. If you had contacted us, we would of course have offered a solution immediately, such as sending a replacement or providing compensation if necessary.
Please note that we carefully pack all our products with protective bubble wrap, precisely because we are aware that shipping companies do not always handle parcels carefully during transport.
If any product was indeed damaged during transport, please feel free to contact our support team and send us a photo, and we will be happy to help resolve the situation. Customer satisfaction is very important to us.
Arrived promptly
Arrived promptly, not had chance to use it yet as I have some left from previous order.
Lasts a long time due to only needing to use small amounts at a time
9 februari 2026
Svar från The Mossi London EU
Thank you for your review!
We're glad to hear that your order arrived promptly. Our products are indeed designed to last a long time since only small amounts are needed per use.
We hope you'll enjoy using it once you start, and thank you again for your support!
Svar från The Mossi London EU
Thank you very much for your kind words! We truly appreciate your support and are happy you are satisfied with our quality and fast delivery.
ottimo
ottimo, prodotti top, imballaggio serio, tempi rapidi di consegna, sono molto soddisfatto
29 januari 2026
Svar från The Mossi London EU
Thank you for your wonderful feedback! We’re glad you’re happy with our products, packaging, and fast delivery.
Svar från The Mossi London EU
Thank you for your review! We’re happy to assist you in English anytime. Please feel free to contact us whenever you need support.
Svar från The Mossi London EU
Thank you for your support! We truly appreciate your trust and are glad you’re satisfied with our service.
Svar från The Mossi London EU
Thank you for your great feedback! We’re happy you’re satisfied with the product and delivery.
I have been utilizing this product for…
I have been utilizing this product for over a year and have observed positive outcomes.
2 januari 2026
Svar från The Mossi London EU
Thank you for your continued trust and loyalty! We truly appreciate your long-term support and are glad you’ve experienced positive results.
Svar från The Mossi London EU
Thank you so much for your kind words! We’re happy you like our company and truly appreciate your support.
Svar från The Mossi London EU
Thank you for your review! We’re glad everything went smoothly and that you’re satisfied with our service.
Ich habe eine Email bekommen
Ich habe eine Email bekommen, da stand das meine Bestellung geliefert wurde allerdings ich habe nichts bekommen
12 december 2025
Svar från The Mossi London EU
We are sorry for the inconvenience. Please note that we are still actively handling your case. According to the tracking information, the parcel was delivered from our side. An official investigation is currently ongoing with PostNL. We have been in contact multiple times with both the carrier and you to clarify the situation. We will continue to follow up until the matter is fully resolved.
Very fast shipping :) Box arrived damaged but products are in great shape
I can only talk regarding my order, but it was very fast delivered :) The box came completely destroyed including two of the three original packings inside the post box. But the products are not damaged at all. But 4 stars because that was probably the post's fault, and not The Mossi London EU.
10 december 2025
Svar från The Mossi London EU
Thank you for your honest feedback. We’re very happy to hear that the products arrived safely and in good condition. We’re sorry about the damaged outer packaging and will continue working with our delivery partners to improve handling. We truly appreciate your understanding and support.
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