Dyson Ireland Omdömen 

I bought a dyson and after two years i needed a new battery. DID told me that I had to contact dyson direct to get a new battery. I went online and ordered 2 no. batteries, one for a spare. When they arrived, I realised that i had ordered the incorrect batteries for my machine. I contacted Dyson and they sent me 2 no. bar codes in order to send them back. At the same time I ordered the correct batteries. However, when I asked for my money back on the incorrect batteries, they kept on asking me for proof of postage. I presumed when I received the bar codes, that they would link these to me. However, after numerous calls and explanations, I gave up. I am down over €90. I do not find the dyson vacuum cleaner value for money and would never by another one again. They are so expensive, that people think they are getting something special, but they are not worth the money. Their customer service is absolutely appalling. They just could not give a toss!!! regards Catherine

Real Customer service prioritises the client's neeeds, not the company processes. It should be motivated by people who want to solve client problems because the company's reputation , products and sales depend on it.
My cherished Dyson Vacuum started to fade; battery I thought. I eventually found a phone number for Dyson Ireland and called. A lady walked me through a diagnostic test and said it was the motor at fault, not the battery, so I ordered a replacement and paid online.This took about 45 minutes. I got an email confirmation. A week or so, she had said. After two weeks I looked at the email and saw that the part was being sent to a guy and postcode vaguely like mine but in the UK! I rang Dyson asap. Yes, that's a mistake a guy said. Our supervisor will call you to organise a refund. I don't want a refund, I want the part, I said. Well,, that's the process. So wait for the call, he said. The call never happened. So I called Dyson Ireland again a week later. Oh dear, said the woman at the call centre. I can see the mistake. I'll organise a refund and you should have it in up to two weeks. I don't want a refund, I want the part, I said. She checked with stores and said they didn't have the part in stock but would notify me when it arrived and meanwhile I could have my money back.
One month later - no refund; no part; a "sorry for the inconvenience" email that I cannot reply to. Customer Service? I don't think so.

Purchased a Dyson V15 total clean on 11/10/24
Was informed for delivery 15/10/24 7am -7pm I waited in all day
2 days later I rang and was told my order would arrive within 48 hours
3 days later not delivered rang again told the same thing
2 days later a repeat of the above
And again 2 days later
My Dyson has not been delivered my money has been debited
I asked in 2 occasions to speak to a manager but told it was not possible
I emailed 7 times
The last response was that my order had been cancelled
I needed to reorder and I would not get a refund for 14 days
The item was €649.50 I am a pensioner that is 2 weeks pension and now the want me to furnish another 2 weeks pension
I have no confidence in this company and have been 3 weeks without a vacuum I can’t afford to order again till I get refunded it is impossible to get a manager and the people on the phone are useless they all just apologise and do nothing and say the same things from a script
Don’t buy if Dyson online buy in a store

UPDATE: got my refund today, 1month and 3 days after equipment was returned and after 6 calls and 4 emails. Feels like I ran a marathon. UPDATE: Another week, another 2 calls to costumer service and no feedback what so ever, no refund even though they received the equipment a month ago. Absolutely shocking costumer service - even though people individually are quite nice - will never buy again and will spread to anyone that can hear me that this company is just trash. I paid 400€ for a hot & cold fan, realized it was loud as a plane, decided to return it, returned it and haven't seen my refund in the past 3 weeks. Have been trying to contact costumer service but it's almost virtually impossible as they only have a number to call and no email. Have been on calls where I have to repeat my story and details and customer service just tells me that this is being escalated as refund had been processed and never hear back from them. An endless loop. A nightmare.

I am a huge fan of Dyson but today I got really disappointed. I have purchased an Hairdryer 3 years ago and suddenly stop working. Thanks of the assistance I booked a repair although today I have received a refund of the repair fee because my machine is unrepairable. Here is my disappointment how possible that a machine that suddenly stop working ( I mean I could understand if I dropped into water or smashed from the 3rd floor) is unrepairable. For spending 400 euro 3 years ago and to be heard there is nothing it can be done for repairing I believe that it is a company policy to make user purchase a new machine after only 3 years ( which you do understand that I spend 133.33 euro x year when a normal phone cost less which longer life time frame). Support was great but you also do understand that 25 % discount for a new purchase it is not worth it what I already spent 3 years ago so now I should spend additional 300 euro for how many years will this leave and suddenly stop working? And ofc it stop working when the warranty is expired which I am really sorry to say make me suspicious.

If I could give 100 stars for the service I have received I would. I purchased a dyson airwrap that I use everyday. I've had it a number of years. I contacted customer care and advised it was not working they assisted with troubleshooting over the phone and it did not resolve the issue. They advised me that the model was out of warranty period but they could provide a repair for €89 to which i accepted. The courier collected the product from my door brought it for repair and has just returned with a new one sent from Dyson in replacement of my broken one. I work in customer service and am blown away by the level of customer service I have received. I understand the products are expensive but you pay for quality in the device and the customer service that comes in aftersales. I was thinking about purchasing the new hair straighter from Dyson and now I will definitely be purchasing it this year! Well done Dyson! Keep up the excellent service!

I have never seen a worse customer service. The products are expensive!! And in return, I had to explain the same thing to several people and I was on the chat for 45 mins. Never buying another Dyson. I am so done.

So the saga continues with Dyson. After getting a replacement V15 Sub for a faulty part which took 6 weeks to get resolved, the replacement machine arrived which to be fair didn't take long at all once collected, but to my amazement the new machine didn't last to long before it wouldn't charge, and so the Dyson digital assistance starts again. By the time you spend 20mins explaining what the issue is and the history behind it all the best resolution is to collect the machine yet again!! Two machines two different issues and not even a phone call from Dyson who claim to have great customer service. Well this customer has not and is still not having a great customer experience.

I called on the 5th of October 2024, because of a lot of complaints I have since I am a customer. Once I finished my complaints, I was told I was going to receive a replacement for my Dyson Purifier Hot+Cool Formaldehyde. The agent told me she got the approval, and I am getting a new one on the 9th of October, and once I receive it, the old one will be collected. As I did not receive an order number, I called on the 7th. The expected call time was 30 minutes, I called again, the expected waiting time was 20 minutes, so I used the chat. The agent told me there was either an order nor notes from an agent. So that I had to repeat what was agreed upon on the call, but this was not good enough.The agent wanted to know why the agent agreed to the replacement. At the end I had to ask for a manager to call me back. I was calling on the 8th and another Agent told me that the order was in draft I asked her if she could submit the order instead of doing so she was also asking me why the Agent agreed to the replacement. After 26 minutes talk instead of respecting Agent's decision she said that the agent from the chat opened a complaint and a manager will call me, and then she started with the process of ending the call, Well yesterday the 9th any machine and any call from the manager as promised!! So I called today and I was told my complaint was passed to the manager on Monday instead on Sunday that the manager will call me as soon he is finished with a Customer, but he did not! My compliments are growing and growing! Today is the 22nd Oct. And I am still waiting for the replacement every 2, 3 days I have to contact them, I have a collection of ref. Numbers I would put my Dyson in the bin if it had not been so expensive.

I have always considered Dyson a reliable brand, but my recent experience has been nothing short of frustrating. I pre-ordered a vacuum cleaner and patiently waited for weeks, only to be told by customer service that my order had been canceled without any prior notice. While this was disappointing, I decided to give Dyson another chance and ordered a different vacuum cleaner. This time, I paid full amount and scheduled the delivery for October 2nd—just two days after placing my order. However, when the vacuum cleaner didn’t arrive on time, I had to reach out to customer service on October 4th to ask about the status. To my frustration, I was told to wait 24-48 hours for the team to investigate. Fast forward to October 7th, with still no vacuum cleaner in sight, I had to contact customer service once again, only to be given the same response: wait another 24-48 hours. This endless cycle of waiting and vague promises is completely unacceptable, especially for a company as reputable as Dyson.
Not only do I currently have no vacuum cleaner, but I am also stuck waiting indefinitely for a delivery with no clear resolution in sight. If Dyson allows customers to select a delivery date, they should at least ensure that they can meet those expectations or communicate promptly when they cannot. As a long-time customer who has always trusted Dyson products, this experience has seriously made me question the company's commitment to customer service and reliability. I expected far better, and I hope Dyson addresses this issue quickly.

I bought a Dyson V10 vacuum in July 2022. The battery started to deteriorate around May of 2024. I called Dyson in July 2024 to get a new battery under warranty which they accepted and said they would dispatch one and I should have it in 5 to 10 working days. This is where the problems really began. After not receiving the battery after 14 working days I called to see if there was a problem, only to be told my order had been cancelled. A new order was created and another battery was to be dispatched. Again, I waited 12 working days and called again to be told the order had been cancelled. This has happened a total of 4 times now.
I've been trying to get a replacement battery for almost 55 working days now.
Terrible support for a mediocre product.

Update: I never recieved the battery and I was never contacted by Dyson at any stage to try to find a solution.

Placed order for Dyson airwrap delivery scheduled for the next day. 11 days later I have not received my order or received any updates on my order. Contacted their support chat and told to wait 24-48 hours for delivery. 48 hours later still no update. Contacted the support chat again to be told order is cancelled due to unforeseen circumstances. I then contacted the helpline who said the order is not cancelled and that a supervisor will contact in 24-48 hours regarding the order. For a big worldwide brand their customer service and updates are terrible and very misleading. Still waiting to see if my order will arrive

I wish I could leave -5 stars coz this is worst company on the planet I bought Dyson V8 it says next day delivery and 18 days after still nothing only to call for the 15th time and I was told not in stock this is apolin from billionaire company my god and it's not like is Ferrari of hoovers.bought Shark much better and cheaper.

Dyson used to have great customer service. These days it is abysmal. I've bought 3 x stick vacuums, 1 x ball vacuum and the airwrap, but won't buy anything again.
Customer service just sends you from person to person, issues never get resolved, zero parts in stock... ever!
No trade in service in Ireland even though it's available everywhere else. Ive lost count of how manyvtimes theyve said it's coming. They must truly think we are a backwards nation. Only good for tax breaks but not for implementing a sound ESG policy.
Honestly if Dyson can't arrange a simple trade in policy they can't do much!
Going to buy a Miele or shark next time.

Have had two orders for a Dyson Airwrap travel pouch cancelled on me even though I have received emails to say they are in stock. My Dyson Airwrap was booked in for repair and when I never received a confirmation email of this I contacted them on their online chat to find yet again I had been let down and my repair had never even been booked!! This was said to be due to a 'technical error'. So so disappointed with this service for such a huge company and when I paid a big amount for my machine. I feel like I am going around in circles with this and my machine will never be fixed even though it is 6 months old!

Order number: 1593039175
I put in my order on the 24th August for a HEPA Purifier Cool Purifying fan, and the order took 2 weeks without arrival. I called 3 times in between the wait just to get some updates, and finally on the 9th September, I was told that An Post should be updating me with tracking number soon. Few minutes later, the order is cancelled on Dyson's end with no prior notice. This is very irresponsible and unprofessional. The information conveyed to the customer and action taken by the team are entirely different. I believe the product is amazing, but the customer experience is extremely disappointing.

UPDATE 2
It revealed that Dyson tricked to sort the problem temporarily. Machine has the same problem as initially only after 2 months and of course they ask money, 89 GBP for a repair.

How to trust this company?

UPDATE!!!

Right after I wrote the below comment here, I was contacted by Dyson and offered the service which is 99 GBP for free. It was collected from my home, fixed and sent back within a week. Straight forward process. This is what someone would expect from a reputable company. Thank you.

Still 4 stars as they remember to be reputable once you raise your concerns publicly.

My V10 cordless vacuum cleaner started to give strange noises right after the 2 years warranty period, contacted their customer support , we went through the usual cleaning process that we have to do every week otherwise suction is close to 0 and then only option is service, pay 99 GBP (almost 120 EUR) and it will be sorted. Why do you buy Dyson, because it is expected to be durable but no, warranty finishes and issues start, a great way of sucking blood. Their motor is dying only after 2 years and they wanna make money from a dying motor. Forget it, buy something cheaper and trust me it will last at least 2 years. Dyson is really terrible and I will never ever buy from them again.

Customer service atrocious, had problem with Dyson V10, never worked properly for me, always pulsating, was told problem with it, I spoke to such a rude man, taking a hand at me.told me did not have the part,wanted to sell me a newer model wanted my bank details..would advise customers not to buy A Dyson, would not recommend it.

Do not buy the Dyson cordless hair straightener!! I have mine less than 3 years and it won’t turn on at all. It started gradually turning off quicker and quicker despite being fully charged until the point where I had to use it with the cord. Now it will only turn on when sitting in the dock but turns off immediately when removed. I phoned Dyson who offered me 25% off my next purchase when I said I didn’t accept that they then offered me a refurbished model at a cost of £99. The machine cannot be fixed at all. From reviews I have been reading this seems to be a very common problem. I have always said Dyson are the best but not anymore. Their customer service team don’t give a crap either. I would expect an electrical item purchased less than 3 year to be still usable or at the very least fixable especially when it is of no fault of my own that it is not working. It is a manufacturers fault. Stick to your GHD. I had mine for over 15 years and it worked as good as the day I got it. I’m only raging I have it away when I got the Dyson.

Absolutely terrible Customer service. Dyson insist on gathering all your information before you can order a part “ for security reasons”. (is this even legal?) One operator- Brian, hung up when I complained. Was not allowed to make a formal complaint or speak to a supervisor. This process is not in the service of the customer, but presumably for the purposes of being able to contact you with promotional material. Don’t waste your time listening to the endless pre- recorded messages and answering their numerous questions. 3 unsuccessful calls and about 2 hours wasted. Go to parts.ie instead and order on-line in 2 minutes with none of the stress. I have had 3 Dysons, but will not be buying one again.