Dyson Ireland Omdömen 

Like many other threads here Dyson don't have real customer service in Ireland, bought a very expensive Gen 5 Detect and after 4-mths the wheel on the main hoover head just fell off, contacted the store where purchased and given Dyson's number to call, well that was 5-weeks ago and 4 phone calls later (they hung up on me once) and still no further ahead, promised a replacement from the outset and after 5-weeks it appears there's no spare hoover heads on the planet, only alternative they said was send it to us and we'll get the workshop to repair/ replace it, I said if you've got the spare part just send that, they told me they cant its policy, anyway to send it back they wanted the whole hoover; motor, wand and head to which I said no way that's ridiculous I still need a hoover again its policy, boy they must have some policies that's for sure.
Having owned 2 other Dyson hoovers in the past and a fancy fan with no problems I bought this off the fact they seemed ok to me in my experience but what I find in the end there's no customer service only a useless call centre.
The saga continues, I may have to seek legal redress if this carries on.

Awful customer service and shoddy product. Firstly we were sent a broken machine, which had to be sent back and a new one delivered. When we opened the new machine, we realised that the remote did not work. When we spoke to customer service about getting a new remote, the person kept saying that the only thing that we could do was to send the whole machine for repair by their engineers. When asked numerous times for a new remote, we were told we would have to buy our own new one - even though it was Dyson's issue as they sent us a broken remote in the first place! Finally after much back and forth, and also not putting me through to a manager even though I requested it numerous times, we were told that actually all of the remotes were out of stock and that we could be added to a list to get a new one when they came back in stock. When asked if that meant we would get a new one for free, the responses were stupidly cryptic and so that was unclear. Finally after more direct questions, we were told that we would get it for free as a result of our conversation today. I was in total talking to customer service for an hour, which is ridiculous, and so we will see whether we will get a free remote soon. Definitely would not recommend Dyson as a company. We paid hundreds of Euro for what was supposed to be a premium product and still have nothing to show for it.

The hoovers are very bad for the price tag. I've had two a portable and a plug in and both terrible. Really disappointed with them both and wasted a lot of money.

Paid €450 for a Dyson V10 and expected to get a quality product. But no, just after the warranty period ends, the motor fails. This machine was treated properly, never abused, and still has a battery in good condition. And the motor fails. Customer service was a joke, they didn't even have a replacement motor available, and wouldn't be getting one in. Suggested I buy another and wanted to give me names of retailers. Seriously. I wouldn't touch a Dyson again. Shoddy merchandise and incompetent customer service. Stay well clear of Dyson.
EDIT: I can confirm that Dyson have supplied a new motor, and its working perfectly! Thank you Dyson! 😄👍

I wrote a review one week ago regarding a return order. I was getting no where regarding it when in contact with Dyson customer service. Since writing review a member from Dyson got in contact and problem was sorted
Thankyou. Still love my Dyson V8 👍

Horrendous customer service! Spoke to customer service about our machine not working properly. Was told a part would be sent out, 4 weeks later when we still hadn’t received anything called to follow up, and was told part not available. Was told they would arrange courier to collect our machine for return and it would be replaced with a new one. No courier. Rang again, was told our case was escalated and someone would call within 24-hours, no call. Rang again asked for a supervisor and was told someone would ring back within 2 hours, no call!! This has been going on for 5 weeks now and no assistance whatsoever except being told that it has been escalated and to expect a call within 24 hours. Still no call!! Absolutely appalling customer service! And no resolution, not sure what to do with our faulty machine now.

I asked for a courier to come and collect the product. Waiting all day, instead we received a box to return the item in. Very frustrating

Very poor service! As claiming for warranty seems like whole hassle if you buy it from online!
Anyway product should be more reliable as they are very expensive handhold hoover!

I will think twice before buy dyson again!

Trying to get through to dyson all you get is a bloody robot chat and 3 options that dont relate to my problem.smelt smoke today of my dyson turned it off now it wont work.

Quick delivery amazing products will shop again!

Not great customer care at all , and delivery date did not happen so cannot recommend

I am extremely disappointed with my recent experience with Dyson. This is the worst company I have ever dealt with. They are quick to take your money but very slow to assist with any issues that arise. They provide misleading promises and delivery dates. When the product does not arrive on the agreed date, they inform you that there is an issue with their system and that you need to wait. The customer service is horrible. This has been a very bad experience for me, both as a first-time customer and for any potential future interactions. I do not recommend this company to anyone at all. Stay away from them

The battery on our hoover wasn’t working and Dyson gave us a brand new battery for free.

No customer service. Absolutely appalling that Dyson does not supply parts to electrical outlets, and that it falsely represents itself as having a customer service phone number in Ireland.
The phone is never answered.
Emails are a waste of time as that is discontinued.
It is astounding that this company is able to sell its expensive products in Ireland when it does not provide a repair service or a warranty in reality.
Total misrepresentation and fraud.

The customer service was good wen more local to rep of ireland , since going over seas , there isnt a hope , have contacted today in regards to a faulty v15, no power , and was purchased in dec 2023 , had to explain again my issue today , after i waited the 72 hours , from suday , its now friday , and after a hour and a supervisor and. Nothing , company is now a brand i hate after using there appliances for 24 years , never again will i ever buy a duaon product , there a piece of cheap plastic rubbish and nothing about the brand is in any ways helpful to customer ,

The customer service agent was excellent, helpful and professional

As others have written, and I also have in the past…the customer service is absolutely appalling. Waiting over a month for a part to be back in stock. These expensive machines break often and easily and then repairs are near to impossible. Customer service options are awful and take ages and you still end up getting nowhere. Do not buy. I never ever will again.

Bought a Dyson DR44 Multi Floor Stick
Vacuum Cleaner a few years ago. It was never that good on the carpets but I persevered. I would continually go back to reliable Henry when I got fed up trying to hoover out the girls bedroom. As you can imagine the head of the vacuum was continually stuck with hair. I had to stop repeatedly to unclog it. Back to Henry again to finish the hoovering.
This hoover was only taken out sporadically over the years. In 2023 the hoover was giving a lot of problems it would hoover for a second and then switch off, come back on and switch off again. It was thrown aside and I kept meaning to call the company to see what the problem was but didn’t until today 24/7/2024.
I rang the company and after the lady got the serial number etc she informed me that they no longer made this one and she couldn’t do anything for me. Considering the amount of money paid out for this vacuum and how little it was used over the years I consider this to be a blooming disgrace.
This company has got a reputation which I consider to be totally false all they want is your money and forget about you when things go wrong. People think when they buy a Dyson that it is a reputable company but that’s definitely not the case. You are buying a name that’s all, the products are completely useless for the job required. I will never buy from this company again ever.

Very helpful excellent customer service