Dyson Ireland Omdömen 

Placed Black Friday order on an item for Pre-order item at significant discount + Received order confirmation for this.
Payment reverted without any notification and it took contacting dyson support for them to notify that the order was cancelled because there was no stock available....i.e. the whole point of a pre-order!!

I had to contact Dyson customer support on Saturday afternoon 29/11/2025 from Ireland. Was first surprised they were open to take calls on a Saturday but went ahead. Usual instructions on recording with a warning I'd waiting 20mins. Rolled my eyes and muttered and next thing I know I was speaking to a Peter based in Greece with a minute! Peter was extremely helpful, patient and courteous. I explained my problem a Dyson animal v11 over 5 years old had been working no problems previously had actually done my hoovering in house and had taken it out to do a quick hoover of the car. When the suction began whining then correcting itself. I had it on boost which I don't use very often and put it down to that and shifted it to medium and carried on but after 3/4 minutes it started whining again. I popped it on to stand to see if it needed charging up and left it for 10mins. It charged up so I tried it again. Whining continued so decided to call it a day. So that's was it call to customer service needed...Peter listened to whining asked me to empty bin. I'd already done that. Then he asked me to check if I could see any debris in the cyclone part. Nothing I could see, cleared out a bit of fluff but that was it. He then asked could he have access to the cyclone part via a camera link on my phone! Besides not haven done this before and getting quite worried about the chance I might be on the receiving end of a scam and in danger of having my bank account accessed Peter without making me feel stupid talked me through the whole process and diagnosised I need a new cyclone, gave me a price for that and then sent me a link to make my payment. Reassured me I'd be able to change the part myself. It would be with me with 5 working days. And wished me a good weekend.
The part came within the timeframe with everything I needed to do the change over. Only problem was I needed to ask a neighbour to remove last screw for me as the allen key was breaking down the screw head. Anyway all went well after that. Put everything back together and hurrah I can hoover again.
I particularly want to thank Peter he's a credit to his job. And pleased I don't have to purchase a new Dyson yet.

Do not buy direct from Dyson Ireland.
This is not a negative product review. It is a warning for others to not buy from them as the returns process took me months to get a refund.
I was told every time it would be sorted and please allow 5 days. After 5 days I would not receive refund and the conversation would start all over again, i.e. That was not processed, I have processed it now , please allow 5 working days"
It started to drive me insane. I think it was about 2 months , luckily I decided to open a chargeback with my bank so they sorted it in about 2 weeks. I am happy I did as if I was still dealing with Dyson Ireland,. I think I would not have gotten any refund.

My advice , dont buy direct. If you wish to purchase a dyson, buy from a retailer like harvey norman or currys. You will have a better returns experience.

p.s. one of the dyson support agents actually advised me to open a charge back with my bank , which I think is very unorthodox.

I was quite shocked when I took to Trust Pilot to review Dyson's standing. I see many people with a hatred of the Dyson product and I can fully understand why. My first wired vac from Dyson wouldn't even stand up on long pile carpets i just fell over the minute you let go of it. I thought how strange for a product that is supposedly "high tech". It was years before we decided to invest in yet another wired vac from Dyson. And although this one does stand up its the weight of a small truck and impossible to get upstairs. I'm not surprised that the handle has now broken away from the body.
They cost a small fortune they are consumed by small irritating faults and to be honest they don't perform any better than any other premium vac, for much less outlay. I'm afraid that's the last Dyson in our house. Why I didn't stick with Hoover I just don't know.

I've had a V11 for the last 5 years. It's like triggers brush at this stage. I've had to replace every single part of it. Tiny wheels breaking, fabric strips falling off, brush heads failing. Waiting for this to finally break so I can buy a cordless alternative. .

Allow me to give you a simple and better solution for Dyson customer care,
Don’t buy Dyson, easy peasy
It is a hover not a rocket
Hoover can’t get troubleshooting
It is not a computer.
It should be Charge and clean nothing more nothing less.

I purchased a cordless Dyson vacuum 2 weeks ago and after the first use immediately regretted the purchase. I purchased the light weight model. The model name is not visible on the vacuum and created more hassle when I was researching how to empty it as this is not intuitive and I did not want to break it by forcing it open. The max power option lasts about 10min before requiring a recharge. I have to go over area several times. It is awkward to use on stairs. It causes arm strain particularly when hoovering the stairs as the weight is located at the handle end. The wall mounted charger is an unwelcome addition to any room other than a designated utility room. Why are there so many Dyson sales reps? If modern Dyson appliances were as good as they were originally, they would sell themselves. The 1 star is purely for good experiences with Dyson in the past.

Avoid the hoover like the plague

Do not purchase from Dyson. Customer service is appalling. Warranty / guarantee completely pointless as they will always respond that the machine wasn't maintained or cleaned despite evidence that it was. You will spend hours on pointless chats with bots and agents with zero resolution. The product itself is a joke. Only positive reviews allowed on their website - huge red flag.

Dear Dyson Ireland Customer Service,

I am writing to make a formal complaint regarding the unacceptable level of customer service I have experienced since purchasing a Dyson Supersonic R hair dryer from your website on Saturday, 4th October 2025. I received the product on Tuesday, 7th October 2025.

On Wednesday, 8th October 2025, I contacted Dyson to enquire about exchanging my hair dryer for a model with a longer cord, as the one I received was shorter than expected. Since then, I have made numerous unsuccessful attempts to reach your support team.

I downloaded the Dyson app and used the Digital Assistant, which stated that a return label would be issued to me. To date, I have not received this label. I have also tried contacting Dyson through three different phone numbers with no success, and have sent two separate emails to addresses listed on your website and app.

Out of these two emails, I received one reply, to which I responded immediately—but have had no further communication since. The second email I sent bounced back as undeliverable.

My main concern is that I am entitled to a 30-day “change of mind” return period, and due to Dyson’s lack of response, this period is rapidly expiring. I do not wish to be left unable to return this product because of Dyson’s failure to provide timely support.

As a professional hairdresser, I also previously requested a business meeting at several Dyson locations, but again received no response. I find this level of service completely unacceptable from a company with Dyson’s reputation, especially for products positioned as premium and priced significantly higher than competitors.

At this point, I no longer wish to exchange my product. I am requesting a full refund. The hair dryer is unused and ready to be returned as soon as Dyson provides the return shipping label.
Would I certainly not buy from them again.

Customer service were very helpful and replacement part arrived the following day

My latest Dyson vacuum cleaner packed in because the battery doesn't last. We've not even had it 3 years. This is our 2nd Dyson to have this problem. Replacing the battery is almost as expensive as a new Dyson. So, we have decided to never buy a Dyson again. We have a brand new Ryobi which is far better and compatible with the many Ryobi batteries I already have. Very disappointed in your product and poor design that the battery fails and renders the complete vacumm to the recycling center. Signed - very disappointed customer.
Sent 7m ago

Speaking to lovely helpful gentleman on 30/09/25 @ 7.40
My Dyson hoover did not work with videocall my problem diagnoised and new part ordered
Excellent hours from 8 to 8 to call
Would highly recommend

I have bought a brand new dyson Air Wrap on the 14th of June. The hairdryer itself was perfect but the 20mm curling barrel that came with it was faulty and did not want to curl my hair. After reaching out to the support desk straight away, I was assured that a new part would be posted to me free of charge and that I would receive it after 14 working days. This was three and a half months ago. I have been constantly emailing the Owner Support team who after a month, tell me that the product is out of stock and that I would be notified as soon as it came back in. It is now September 29th and there is still no sign of my promised part. I am incredibly disappointed and dissatisfied with the level of cooperation and lack of care on Dyson’s side. For a product that is this expensive, one would think that the company would go beyond to ensure that customers are satisfied. I am incredibly disappointed to say that it is quite the opposite. I will not be ordering or purchasing from this company again.

I placed an order with Dyson Ireland in May 2023 for a filter. Due to a significant delivery delay, I sourced a filter elsewhere because I urgently needed a working vacuum during my pregnancy. When the delayed Dyson filter eventually arrived, I no longer required it and arranged to return it.
Dyson confirmed receipt of the returned item, and I was promised reimbursement for both the item and the return postage. Despite multiple emails and follow-ups over the past two years, I have not received any refund, and recent emails to Dyson went unanswered or returned with an automatic reply stating the mailbox is no longer monitored.
This experience has been extremely frustrating and stressful, especially given the circumstances. I want to warn other customers to be aware of potential difficulties in receiving refunds.

I reported sparks coming out of my Dyson Professional dryer on September 11th while drying a client’s hair – a serious safety issue. Despite the danger, Dyson will not collect the dryer for inspection until October 7th. Almost a month just to arrange collection is unacceptable. For such an expensive product, this level of customer service is disgraceful and extremely disappointing.

I ordered a hairdryer as a gift for my sister. Package arrives on the 10th September for her bday on the 11th. She opens it on the day and it is in fact a hoover stand?

I reach out to customer service who so far have ignored my emails, shared no updates and have asked for the same information 3 times. 11 days later and I still have no update on a resolution or clue where I stand.

Long story short is that the Irish market is too small for them to care about the customer service they offer, which is the sign of a truly s**t company.

Worst customer service I have ever experienced. After asking why my order wasn’t shipped I was told it was in “pick status” only to then be told my order was missing and couldn’t be sent. It was for a birthday present. They left me no time to find a replacement. Team were rude and unhelpful.

First, I cancelled the item before dispatch. Nevertheless Dyson ignored this and it was delivered.
Secondly, I request a return collection. The advice was the the courier (An Post) would contact me to arrange on the day listed.
This was wrong as I had to book the collection with An Post myself.
They re eejits!

Impossible to return something!

I've reached 5 times to return a filter that I got erroneously, they just won't send the return label. Every day the same response. It's so upsetting and tiring although the good work support agents want to do their process just doesn't work.