Dyson Ireland Omdömen 

unfortunately 0 stars wasn't an option.

First i received a broken machine (can happen), then i wasn't able to get a replacement (out of stock). The option they gave me was with less attachment for the same price (weird). i said i wanted to return it, and i'm 1.5 month (literally) waiting for my refund... Support chat is the worse, each chat is taking 45 min. Each chat ends with: i'm sorry but we can't do anything at the moment.

DON'T BUY DYSON FROM THEIR WEBSITE!

We were looking at buying a Dyson in person throughout Dublin but couldn’t find one with stock.
When we saw on the Dyson website we get free next day delivery we were really excited as most companies don’t offer this unless they use some sort of express shipping.
I get an email at 7 PM saying it’s dispatched but no tracking number yet offered, only an internal Dyson reference number.
Next day nothing happens. I reach out to Dyson and they immediately send me to Anpost. I get in touch with Anpost, they tell me without a tracking number they cannot check, I should talk to Dyson.
Back to Dyson again, I explain the situation and I simply ask if the item is still in their warehouse or already been passed on to Anpost but they probably didn’t scan it.
Customer rep kept going around in circles, said when it dispatches I should be notified.
I was, but not provided a tracking number? Hello? Are you listening?
Imagine having to listen to people that live in SEA explain to me how things work in Ireland with Anpost.
Stop outsourcing jobs to people who don’t give a rat’s ass you cheap bastards.
Avoid at all costs.

Dyson promises next day delivery.
They do not honour this pledge.
Make sure you are not depending on them to honour it.
I placed my order yesterday and the An Post representative did not have it this morning.
I contacted Dyson and their agent rammed it down my throat that it would be delivered today. I told him that the post had already been delivered and the item was not. He still insisted that it would be delivered today. Needless to say? It didn't happen.
If they are going to pledge next day delivery, they need to use a courier, not the post office.

I ordered airstrait from Dyson in cork, but because of some address issue it never reached me. I contacted them for a refund and they swiftly processed it for me in less than 5 days. After reading all bad prior reviews here I was very scared about my refund but they were very supportive with mine and prioritised it through and through

I purchased my Dyson Airwrap in September 2025 and registered it under my account. The warranty is active until 2027.

Within the first week, I reported a fault with one attachment. I was told it would be replaced free of charge once available. I agreed and waited.

Almost six months later, the issue is still unresolved. The part is still unavailable, and now I am being asked to provide the original purchase receipt to process the replacement. This was never mentioned when I first reported the issue. The machine is registered, the serial number is verified, and the warranty is confirmed in their system.

It is frustrating that a warranty claim reported on time is now blocked by internal requirements. I expected better support for a premium product.

I contacted Dyson Customer service last week because I have a Dyson animal big ball 2 which is within warranty. I gave the Agent my details and the product and my details were located online. All good so far. I explained that the main attachment had broken in two parts and the flat head part for the stairs had lost the friction part. I was asked to photograph the products and when the images were sent through I was told that they were not in stock and would I like to book a repair?! I asked why would I book a repair, to what end. I was given a generic answer that this was the best and only option available. So I proceeded to confirm my address. 2 seconds later I was asked by an agent if they could help me. What?? I said I had just spent 25 mins explaining, uploading pictures, etc and I had to repeat myself? I was told that due to a technical issue the chat had dropped and yes unfortunately I would have to repeat myself. I thought to myself this is intentional to frustrate a customer. Dyson can stick their product where the sun doesn't shine because after buying a product for 380 euro and the attachments don't last two years, I won't purchase again.

Only giving one star as there is no option for zero stars. Appalling customer service. my corrale straightener bought Oct 25 broke, it was sent back for repair and returned to me still not working. They were due to collect again and they didn’t turn up after my husband stayed at home for th day. Have escalated several times and most times have not received a call within 24-48 hours. My courier service says it has been delivered back to Dyson but they can’t find it and have made me wait. Customer service is completely incompetent.

Absolutely shocking customer service. Bought my daughter a Bluetooth enabled air wrap for Christmas. It never worked. Logged a call on 30th of December, promised call back after call back, my most recent call was today, 07/02 Personally made 10 calls to them before they offered to take it back to repair. I don't want a repair I want a new unit as it never worked. I have no choice, either be left with a useless product or accent a repair. Abysmal customer service. Would never buy from Dyson again.

After sale service is non existent. I’ve tried to perform a product return on the website, by email and by phone. On each call (5 so far) I have been lied to about how to return the item. Over a month later Dyson still hasn’t sent a return label despite registering the return in their system.

Purchased from Dyson November 2024, all fine.
On same date November 2025 a payment for same amount appeared on my visa, to be clear we did not order or receive a second item. I did not authorise a Visa card payment. After numerous calls to Dyson and my bank the issue is still not resolved. My real worry is that my visa details are on record with Dyson, how is this allowed under GDPR regulations?
February 2026 and issue is still not resolved!

Worst customer service ever. Terrible products. Joke of a company. James Dyson-they are letting you down big time.

DO NOT ORDER FROM THEM - WORST COMPANY TO EVER DEAL WITH!!!!

ordered a dyson airwrap on november 19th which was next day delivery. Item was never deleivered. Contacted an post who advised they received the item but could not deliver it as no address was on it only my name!! Even do i gave you my address.

Called customer service who refused to reissue the device even after confirming the address was not listed and was an error on your part and a refund would be issued.

An post confirmed on december 1st the item was received back to you. I call your customer service team who then state im not eleigible for a refund because items were missing. Even do it wss confirmed never to be received be me.

Said a request for a refund was sent. I received a email on december 17th advising my refund would be with me in 5 business days.

It was never received, so call you guys back, and then stated that they couldnt tell me why i didnt get a refund.

Called you back on january 2nd for a transcription of all calls and to raise a complaing. Complaint was raised and advised a complaints handler would contact me within 3 days.

No such call took place, called you back on the 9th of janaury to be told my complaint was closed and a refund issued. How can you refund me when it was allegadly done in december. Again i was told 5 business days from the 2nd.

Guess what still no refund after nearly 2 months.

Raised a charge back to revolut with proof of never receiving it with attachments from an post and your emails confirming a refund that never was recived revolut then went back to you for clarification.

You guys refuted the charhe back and stated "the customer received the item - no refund eleigible".

Revolut again have gone back to you stating it was never received and refund is due.

2 months later and so many accusations made that are untrue and unlawful against me and holding onto my funds illegally.

SHAMBLES OF A SUPPOSED GLOBAL BRAND

Ill be seeing ye in court!

Dyson cordless vacuum is a toy, not an actual appliance you can rely on. Battery life is atrocious (even with brand new batteries in two units), the filter is constantly clogging so it doesn’t work when you need it and stuff constantly falls out from front (after you’ve finished vacuuming so now it dumps everything back on the floor.

It’s impressive I suppose how a company can market itself as cutting edge when in reality most of their product lines are overpriced useless junk in comparison to much better and cheaper options.

Returns process is an absolute nightmare. Logged multiple return request but no returns label issued. Communication channels don’t work, email no longer monitored, phone support not picking up after an hour, no live chat or WhatsApp, FB messenger unanswered. Steer clear if there is even the slightest chance you might need to return something. Will never buy from Dyson direct again.

Rubbish company, promised next day delivery before Christmas, ordered on the 22nd, didn't arrive until the 29th. Deeply disappointed and won't be a returning customer.

Do not buy a Dyson vacuum! The battery life is rubbish (now at 30 seconds max), replacement parts are expensive and for the money you are paying, it just isn't worth it. This is our third version of the same model (only because it's convenient when it is working). There won't be a fourth. Learn from our mistakes!

Item was never delivered. Kept stringing me along for 4 weeks saying to wait a few more days before saying the item was delivered and we cannot assist you any further and closed out my order. I have a home security system with cameras and an electronic gate and nobody came to my house when they say it was delivered

I ordered v11 Dyson on December 1. And haven’t received it since then.
I contacted Dyson support several times, and every time they confirmed I will receive the delivery in 48 hours. It’s been 19 days since I ordered it and I am still waiting.
Dyson team - please contact me.

My sincere thanks to Vikram who so kindly assisted me on FaceTime to replace a new head to my 8 year old Dyson

The head broke away from the pole suddenly and I had no idea where to go to have it repaired so I called 448002980298 and was so fortunate to have been connected to Vikram

He explained the collect and repair process at a cost of just €89 for repairs & collection which I think is very reasonable.

I mentioned that I actually had a new head.. It had been mistakenly included with a replacement filter ordered some years ago which Dyson had allowed me to
hold onto

Vikram assured me that there was now no need to send the hoover away because he could guide me to take off the broken head and apply the new one after he was satisfied that I had the correct part

I have limited mobility and a disability with my hands but Vikram assured me there was no problem and that I could do it myself

I am delighted to have it working again without the need to send it away for repairs and have to wait and pay to get it back

Many thanks to Vikram for his courtesy and patience and full marks to Dyson for an excellent customer experience.

I purchased the airstrait last year. It was working fine for a while but then the filter stopped working. Even when following the cleaning instructions, the product would stop running showing a message saying the filter is blocked.

I checked if I could find a replacement filter online but they were out of stock on the Dyson website.

I contacted Dyson multiple times to get some help. Every time they said they can send a replacement filter but since it is out of stock, I would have to wait for them to be back in stock. They shouldn't offer to replace a part that isn't even in stock, and it hasn't been in stock for months since I was checking it myself way before trying to contact them.

They were not willing to replace the product itself, and when I asked why it was taking so long to have the filters back in stock, they would give very generic answers and not actually answer my question. Very unhelpful. Sounds like they are just answering from a script and not actually reading my messages.