Dylanstephenpens Omdömen 

439
•
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Just purchased a leather pouch for a rollerball pen purchased earlier in the year. Once again a first class service with speedy delivery and the pouch was well wrapped. Probably the lowest value item... Se mer

Betygsatt 5 av 5 stjärnor

Great experience doing business with Steve. Got a very swift offer and an excellent price for my pen, money paid into my account the day he received the item. Would highly recommend.

Betygsatt 5 av 5 stjärnor

I’ve bought several items from Steve, as well as sold pens to him and, without exception, every transaction has been perfect. He’s very knowledgeable, helpful, and professional. Also - his free delive... Se mer

Betygsatt 5 av 5 stjärnor

I had a very positive experience selling my pen with Dylan Stephen Pens. I sent a few photos via WhatsApp and received an immediate valuation, which I felt was very fair. I then sent the pen by Spec... Se mer

Företagsinformation

  1. Presentbutik
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Skrivet av företaget

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

439 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,9

Alla omdömen

(439)

70 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

This is definitely the company to use…

This is definitely the company to use if you have a high quality pen to sell. I have never experienced such prompt service from a company and was very satisfied with the offer made for my Mont Blanc pen. I posted the pen SD as advised on a Tuesday afternoon and the money was in my bank account mid morning the next day. It is often daunting to sell online but Steve made it a simple straightforward process and wouldn’t hesitate to use him again.

8 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant service and communication.

Brilliant service and communication.
I had Mont Blanc pens to sell and found Dylan Stephen on line. From first contact through WhatsApp it took 2 days to deliver the pens and receive the payment into my bank. Very clear process and instructions from Steve.
Highly recommend.

30 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I really liked dealing with Steve at…

I really liked dealing with Steve at DylanStephen. Very straightforward, easy to deal with, told me what he was interested in and not interested in, gave me a price and then paid the money into my account the same morning that he received the pen. I wish that more people were this straightforward and efficient!

19 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Trusty Service

Quick, easy and friendly service from start to finish, Quick communication on what’s app with all clear instructions given, pen sent via royal mail special delivery and received by Steve the next day, payment made within hours. Thank you so much, it’s not often you receive good service these days.

16 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Great selection of pens, and excellent service. Had an issue with my second order, and Stephen was incredibly helpful in getting it addressed and sorted. Highly recommended.

10 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I enquired about a Conway Stewart pen I…

I enquired about a Conway Stewart pen I had for sale and received a Very swift response after filling in the contact form. An offer was made and I accepted and instructed on the safest option of posting. The money arrived straight in my bank upon delivery of the item
Would definitely recommend using this buyer!
One very happy customer..

10 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service start to finish

Prompt communication, a fair price offered, clear instructions, prompt payment. I did look at selling my pen on eBay or similar, and maybe I could have got a little more for it. I opted to try Dylan Stephen Pens as it might be easier and it was a great choice. I sent the pen via Special Delivery and the money was in my account this morning. I'm really happy with the whole process.

21 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exceptional experience

Exceptional experience. Excellent communication, very fast shipping, prompt responses, and very helpful in resolving any issues. I will purchase from this seller again in the future.

11 maj 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Prompt service and true to word

Prompt service and true to word, offer made within a short time from sending pictures. An acceptable offer was made . From sending pictures to receipt of payment was 2 days. Very satisfied with service and recommend this firm.

28 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very good company to deal with

Very good company to deal with, good communication and a simple process, that Steve guided me through. Payment received very promptly. I reached out to two other businesses, but these were far and away the best.

28 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Montegrappa

Excellent and detailed work by Stephen so I would highly recommend his business. A good sense of humour too, making business a pleasure.

14 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This is a fantastic company…

This is a fantastic company to do business with. Responses from Steve were superquick and for selling my pen it was a smooth and easy process. Payment was made to bank account immediately and overall I rate this company 5*plus.

23 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Extremely easy transaction WhatsApp Steve on Sunday afternoon had a reply within a hour, posted the pen on Monday, he received it on Tuesday and had the money within an hour of him receiving it. Highly recommended!!!!

21 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

After a bad experience with this individual

After a bad experience with this individual i would be very wary trading with this company as he made a promise not to sell my goods after promising to return them refused his refund by a secure method and went on to sell my property none the less. Sadly there was no trust on his part. He has refused to resolve the matter amicably

Edit

Unfortunately the sellers response is not completely factual

He offered a price which he insisted was fair. Unfortunately other dealers offered a more reasonable offer. I contacted the owner to pull him on this and he refused to correct his offer. He then listed thenpen and the case on his website at grossly inflated prices.

He then offered to delist the goods and return the goods but refused to accept his immediate refund by either paypal protected or via card payment to protect me should the goods not be returned or returned not as described on the advice of trading standards. He also promised he would not sell the goods but two days later he relisted them and sold them proving that t would be unlikely he would keep his word. He didnt have my consent to sell my property but he sold them nonetheless

9 februari 2026
Omdöme utan inbjudan
Logotyp för Dylanstephenpens

Svar från Dylanstephenpens

Sorry to hear this
However not factual or true
Here are the true facts
Customer contacted me wanting to sell a Montblanc pen and a leather pen Pouch
We made the customer a offer they accepted this offer
The customer then sent the item to me. We received them and I paid then paid the customer the agreed amount with hours of receiving.
The customer then emailed me to thank me
Two days later we listed these items on our website. The customer contacted me again very angry because we had listed them at a higher price than we had bought them for.
I explained this was normal business practice
He did not seem to be able to grasp that that is how business works and we have to make a small margin on goods we buy.
The customer insisted we pay more money
I refused to send more money as we had an agreement and as a goodwill gesture I offered to return the items to him, however explained that as we had already paid by bank transfer the customer would be required to refund the payment before I returned them.
The customer refused to refund this payment
So we had no option left other than to sell the items we had bought.
We paid the agreed amount promptly and offered to refund, however we never received the bank transfer refund ourselves
Our extensive excellent feedback from our many other happy customers gives a true reflection of our business ethos

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