duntery.uk Omdömen 382

TrustScore 3.5 av 5

3,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Waste of time. Impossible to return!!! 10 days I try to get return address and they keep sending me emails and convince me to not return, while dress is too long for me and not fit!!!! Their... Se mer

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Betygsatt 5 av 5 stjärnor

Ordering from Canada was incredibly easy! My dress was custom-made and fits exactly as requested. The craftsmanship, fabric, and color are all outstanding. On top of that, shipping was impressively fa... Se mer

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Betygsatt 5 av 5 stjärnor

Fantastic dress for a garden wedding the weight and fall of the fabric was wonderful and had a great flow - even on a larger sized bride like myself. From my sisters ordering experience I got it cu... Se mer

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Betygsatt 1 av 5 stjärnor

I have been contacting Duntery every week since the 3rd Feb to request a refund, without any response. I am now out of pocket as my bridesmaid needed to find a dress using another site. I apprecia... Se mer

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Företagsinformation

  1. Klänningsbutik

Om duntery.uk

Skrivet av företaget

Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.

On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.

Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.

Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.

Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.

Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

382 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 89 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Beautiful dresses

Beautiful dresses, came in 2 weeks, great quality and made exactly to order. Would definitely recommend

20 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ho ordinato un vestito il 6/6/25

Ho ordinato un vestito il 6/6/25, con spedizione rapida. Non mi è stata data nessuna informazione lo stato della consegna. Ho inviato due e mail senza nessuna risposta

6 juni 2025
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

Ciao,

Si prega di fare riferimento alle istruzioni sulla pagina del prodotto per tempi di consegna specifici. Il tempo di produzione richiesto per diversi abiti può variare. Si prega di notare che la logistica è un fattore incerto e ci possono essere alcuni ritardi a volte.

Stiamo facendo il tuo vestito ora, e lo invieremo non appena lo avremo finito. Si prega di attendere qualche giorno.


Betygsatt 1 av 5 stjärnor

Do not get near this company

Do not get near this company. They advertise certain time on the website then someone sends an email with completely different dates. When I asked to cancel my order they asked me to pay an additional £20 for faster shipping but they won’t tell me when it’s going to be shipped or arrival time! That’s their response to a cancellation email, then they went on saying that they have already made the dresses within 3 hours of submitting my order🤣 and they need to deduct a certain amount, again nothing is clear and it’s a complete rip off! They use English names to advertise for their website by they’re Chinese and completely dishonest and scammy!

9 juni 2025
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

We're so sorry that it's brought you a bad shopping experience. We checked all records, and the dresses were being made when you asked for the cancellation. There is an event date on your order, so we ask the workers to finish yours first. We made to order and will give you a refund according to the cancellation policy. If you want them, and will send them asap. Please contact our customer service if you need any help.

Betygsatt 1 av 5 stjärnor

Don’t be fooled

Don’t be fooled by the country in the URL, everything is shipped from China.

Dresses arrived that were completely the wrong colour. Apparently it’s not a “quality problem” and they can’t issue a refund despite the dresses not matching the shades that were on the website (at all, by the way. Despite Duntery saying colours are subjective).

Then when returning, they suggested to write the declared value under £20, even though the dress is worth £90, to avoid tariffs. Con artists.

Will not be using again, and I urge people to stay away.

7 juni 2025
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

We're so sorry that it's brought you a bad shopping experience. Would you like to tell me your order number? We could not find it. We made to order and could apply for a refund under the policy. If you send it back and have any problem, please contact us after-sale customer service.

Betygsatt 5 av 5 stjärnor

Beautiful dress!

It was super easy for me to find a dress in the color and size I needed, I was able to track the dress and it arrived on time so I'm very satisfied! The dress fit perfectly, it was a little long but with heels it's perfect length! Beautiful color and style!

29 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Abiti fantastici

Abiti fantastici, ho ricevuto complimenti da tutti .Ho acquistato 2 abiti e in futuro non esiterò ad acquistare nuovamente. Consiglio vivamente. Colori e taglia fedeli

31 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very bad customer service

Very bad customer service. No reply’s from my emails requesting an exchange. No offer of anything not even a reply to my 3 emails. Don’t shop here!

1 juni 2025
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

I'm very sorry to bring you a bad shopping experience. Would you like to tell me your order number? We did not find any email record with this name. We replied to all emails. If you do not get the reply, please send us again or tell us the order number, and we will have the customer service contact you.

Betygsatt 1 av 5 stjärnor

Disgusting, misleading returns policy

WARNING! Do not shop with this company. I bought two different bridesmaids dresses size 10's. Chose one to keep and wanted to return the other. They make you email first for permission. Then to reply saying they only return 80% and then you pay shipping fees and then you pay a separate postage also. So for the £80 dress I wanted to return, I would only get £13 back. This is misleading as they state all over their website, "quick easy returns". This is a lie and something needs to be done! I will be contacting consumer and customer right about this. I am really struggling with money ATM and could not afford this not to be returned. Also because I have been charged £75 by a local tailor to get the dress I kept taken up and a bad stitching on the strap fixed.

29 maj 2025
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

We are very sorry to bring you a bad shopping experience. First of all, we make dresses according to orders, and each one is made by hand first. There is no inventory, which also helps avoid resource waste and protects the environment. So, for the dress without quality problems, we can only give an 80% refund.
Secondly, we checked your order; you used a 12% discount and a free postage discount, and the actual price of the dress you want to return is £61.05. Then, if you want to return it, we can refund you according to the policy. Of course, we noticed that you said you took it for modification. For the benefit of customers, we could apply for a partial refund as compensation according to the modification policy to reduce your losses.
Finally, thank you for your understanding. If you have any questions, you can contact our after-sales customer service.

Betygsatt 1 av 5 stjärnor

Ho ordinato un vestito il 17 maggio…

Ho ordinato un vestito il 17 maggio chiedendo spedizione rapida, il vestito ad oggi non risulta ancora spedito.. deludente!

24 maj 2025
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

Ciao.
Il tuo vestito è pronto e ti invieremo il pacco oggi o domani. A volte le aziende di logistica potrebbero non aggiornare le informazioni in modo tempestivo. Per favore aspetti qualche giorno.


Betygsatt 1 av 5 stjärnor

Un incubo...

Purtroppo ho avuto una esperienza PESSIMA. Ho acquistato un abito ma, nonostante abbia mandato le misure, è arrivato con misure errate. Chiesto il reso e il rimborso ma la loro politica di restituzione è direi minacciosa, quindi porta il cliente ad arrendersi. Ho scritto più volte ma senza risultati soddisfacenti. Spesso acquisto on-line ma una cosa del genere non mi è mai capitata ripeto, esperienza PESSIMA!!!

23 maj 2025
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

Ciao,


Mi dispiace. La dimensione personalizzata che abbiamo fatto è corretta. L'errore non supererà i 2 o i 3 centimetri. Ti mando il metodo di misurazione corretto. Puoi misurare il nostro vestito da solo.
Abiti su misura non possono essere restituiti o scambiati. Grazie per la comprensione.

Betygsatt 5 av 5 stjärnor

This dress was simply stunning

This dress was simply stunning. The entire day I recieved constant compliments on how beautiful the dress was. I asked for the dress to be altered to my height 5ft and for the sleeves to be fitted on as opposed to hanging off the shoulder and they did just that. I received the dress well before 4 weeks and it fit like an absolute glove. For the price, material and craftsmanship I can't believe how beautiful this dress is. I would definitely buy from here again, simply amazing. The dress came packaged well aswell

17 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Company does NOT do refunds or returns…

Company does NOT do refunds or returns - after requesting a return and (partial) refund because they don’t do full refunds - my parcel was returned from China. The company operates from China and not the UK. Additionally, the dress was not the colour shown on the website. Do not use this company.

1 oktober 2024
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

Dear,
I'm very sorry to bring you a bad shopping experience. Would you like to tell me your order number? We cannot find the order under this name. And about our return policy, which is clear on the site. We made to order. Our factory is in China, and we do not have a UK warehouse, so we need to send it back to our factory. And the colour is made by the photo of the site and the colur swatches, but it will be a little colour difference for some reason, such as dying every time, different monitors and different fabrics, and others.Hope you could understand.
If you need any help, please contact our after-sale customer service.They will help you solve your problem.

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