Waste of time. Impossible to return!!! 10 days I try to get return address and they keep sending me emails and convince me to not return, while dress is too long for me and not fit!!!! Their... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering from Canada was incredibly easy! My dress was custom-made and fits exactly as requested. The craftsmanship, fabric, and color are all outstanding. On top of that, shipping was impressively fa... Se mer
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Fantastic dress for a garden wedding the weight and fall of the fabric was wonderful and had a great flow - even on a larger sized bride like myself. From my sisters ordering experience I got it cu... Se mer
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I have been contacting Duntery every week since the 3rd Feb to request a refund, without any response. I am now out of pocket as my bridesmaid needed to find a dress using another site. I apprecia... Se mer
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Företagsinformation
Om duntery.uk
Skrivet av företaget
Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.
On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.
Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.
Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.
Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.
Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.
Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.
Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
Kontaktuppgifter
Room E3, 5th Floor, Lianshi Building 1001 Pinglong Road, Gusu District, Suzhou City, Jiangsu Province, China (Not return address), 215000, Suzhou, Kina
- +86-0512-89579986
- service@duntery.uk
- duntery.uk
3,3
Medel
382 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 89 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
STAY AWAY FROM THIS COMPANY…….ORDERED A…
STAY AWAY FROM THIS COMPANY…….ORDERED A £200 DRESS AND COST ME £35 TO RETURN IT THEN THEY ARE LOOKING ANOTHER £40 FOR CUSTOMS OR IM TOLD I CAN WAIT A VERY VERY LONG TIME (in their words) FOR THE DRESSES TO BE RETURNED BACK TO ME WITHOUT A REFUND….! FOUL PLAY, WEEKS AND WEEKS OF CHASING ANSWERS AND THEM LOOKING MORE MONEY WITHOUT A REFUND IN SIGHT
16 september 2025
Omdöme utan inbjudan
Svar från duntery.uk
First, we sincerely apologize for the inconvenience you experienced.
Second, could you please share your order number? We couldn't find your order under your name.
Regarding the customs duties you mentioned, if they were incurred during the return process, they are paid to the customs department and collected by them, not us. Hope you understand. We do not charge any customs fee. If customs duties remain unpaid for an extended period of time, the package will be returned to you.
Finally, if you have any questions, please contact our customer service team.
Perfect dress and great color
I wore the dress I purchased from Duntery to a wedding and everyone complimented it.
The dress arrived very quickly and was in excellent condition, ironed and folded with care. The color (red) and size were perfect, just as described on the website. The fabric was excellent quality, visible from afar, and the dress looked great.
She also purchased the stole, which was gorgeous, and the tie and pocket square for my husband. Needless to say, we matched perfectly, and the tie and pocket square were also of excellent quality.
I loved it and I think I'll buy from Duntery again!!!
7 september 2025
Omdöme utan inbjudan
Il vestito era una favola
Il vestito era una favola, ha risaltato la mia persona e ho ricevuto un sacco di complimenti. È stato il primo matrimonio a cui ho partecipato e sono rimasta soddisfatta al massimo dell’abito. Ricomprerò volentieri su questo sito. Prima di comprare guardate bene la tabella taglie, se i cm non corrispondono, inviate le vostre misure e vi sarà fatto su misura.
6 september 2025
Omdöme utan inbjudan
Do not order from Duntery
I ordered a pair of shoes and wish I hadn’t bothered, bad customer service all round. Non existent return policy as far as I can tell. I feel like the company is a scam and they just take money from you at the other end….. very disappointed
30 augusti 2025
Omdöme utan inbjudan
Svar från duntery.uk
So sorry to bring you a bad experience. We checked the email record, and we have given you the return policy and the compensation policy. Please contact our after sale customer service if you need any help.
Terrible company - do not buy from them
Terrible delivery service, terrible customer service, terrible all round! DO NOT BUY FROM THIS COMPANY.
Ordered dresses that didn't fit, as well as a huge amount of sample fabrics as I was planning to buy my bridesmaid dresses from here. Firstly I had to chase up my order, when chased it magically was sent the next day. By calling themselves duntery.uk, I naively assumed they were UK based only to learn they are shipping from China.
Then, when trying to return the dresses, they charged me postage I have already paid when buying the dresses, postage for sending them back (I have no problem with this) and then they only give partial refund! They required me to send them the returns information, which I did, I've now had the parcel rejected and sent back and there is no remorse or offer of compensation from them. And they continue to claim they never received my returns information. That is from a website claiming EASY RETURNS! AVOID!!
26 augusti 2025
Omdöme utan inbjudan
Svar från duntery.uk
Dear,
We are very sorry to have brought you a bad shopping experience. First of all, we make dresses according to orders. In order to avoid wasting resources, we can only provide an 80% refund if you need to return a dress with no quality issues. Secondly, to date, we have not received your return package. Since we sent the return address, we have not received any proof of return or return tracking number. We also reminded you in the return address email that, in order to avoid not receiving the return or other situations, we recommend that you inform us of the return tracking number. If you have not received a refund for a long time, please contact our after-sales customer service. Finally, if you have any questions, please contact our after-sales customer service. Thank you for your understanding.
Recommended!
I'm happy to find my special dress on this web site. Material and color are gorgeous. Perfect fit. Precise stitching. Fast shipping. Highly recommended!
14 augusti 2025
Omdöme utan inbjudan
Dress was perfect .
Dress was perfect, accurate colour and size.
Arrived in time. Daughter loved it.
24 juli 2025
Omdöme utan inbjudan
Absolutely beyond expectations
Absolutely beyond expectations! The fabric is very elegant and of high quality, with perfect stitching and craftsmanship. For just over €100, it truly makes a great impression. I ordered size 38 without custom tailoring because I was afraid I might need to return it, but looking back, I would have had it customized for a perfect fit. Shipping to Italy took less than 10 days, and the package was well packed with no odors. I would buy it another 100 times—well done!
7 augusti 2025
Omdöme utan inbjudan
Esperienza PESSIMA
Esperienza PESSIMA!
Ho acquistato un abito taglia 44, quando mi è arrivato mi sono resa conto essere grande. Pensavo di poter fare il cambio taglia come tutti gli altri siti.
Per poterlo fare dovevo:
1 rispedirlo in Cina a carico mio
2 mi avrebbero rimborsato l’80% del vestito pagato.
3 avrei dovuto acquistare nuovamente un vestito.
Praticamente ci avrei rimesso un sacco di soldi.
Tramite email rispondono in modo molto sgarbato con frasi tipo:
“Se non restituisci il vestito, non possiamo rimborsarti tutti o la maggior parte dei soldi, no?”
(Io volevo restituirlo ovviamente, ma senza perdere tutti quei soldi)
O ancora:
“Vi abbiamo detto molte volte che il ritorno potrebbe essere costoso. Hai capito?”
“ Se la tua forma del corpo non è abbastanza standard e l'abito non si adatta perfettamente, è anche normale. Molte donne non sono di fisico standard. Ma non puoi dire che abbiamo fatto la taglia sbagliata. Non e' colpa nostra”
Ma ci rendiamo conto???
Ciliegina sulla torta, mi hanno detto che mi avrebbero fatto tenere il vestito rimborsandomi una piccola parte, SOLO SE AVESSI CANCELLATO LE RECENSIONI NEGATIVE.
Questo sito è incommentabile. Non comprate qui!!!
10 juli 2025
Omdöme utan inbjudan
Svar från duntery.uk
Ciao，
Hai comprato un vestito in taglia standard. La dimensione del vestito che abbiamo fatto è corretta. L'errore massimo è di 1-2 cm. Se la tua forma del corpo non è abbastanza standard e l'abito non si adatta perfettamente, è anche normale. Molte donne non sono di fisico standard. Ma non e' colpa nostra.
Abbiamo fatto suggerimenti e siamo pronti a compensare parzialmente. Puoi anche scegliere di restituire o scambiare merci. Se non restituisci il vestito, non possiamo rimborsarti tutti o la maggior parte dei soldi, no? Possiamo solo fare del nostro meglio per fornirti un risarcimento. Non facciamo soldi con questo ordine. Grazie per la collaborazione e la pazienza.
Esperienza positiva, ricomprerei!
Abito arrivato nei tempi, ben fatto! Come da foto Assistenza clienti ok, rispondono alla mail.
1 augusti 2025
Omdöme utan inbjudan
AVOID! NO RETURNS
Ordered shoes that haven't fit, when trying to return them, they want to charge me postage I have already paid when buying the shoes, postage for sending them back(this I have no problem with) and then they only give partial refund! That is from a website claiming EASY RETURNS! AVOID!!
28 juli 2025
Omdöme utan inbjudan
Svar från duntery.uk
Dear，
We are very sorry that you are not satisfied with our policy. First of all, we need to deduct the postage and pay it to the courier company. This fee needs to be paid to them, not us. Because they sent the package to you and provided services, this fee needs to be paid to them. Secondly, regarding the policy, for those without quality problems, we provide an 80% refund, which is also clearly written on the website. We just do it according to the policy of the website. Finally, it is easy to return. You just need to send the items you want to return to the address we provide. After receiving the return, we will refund you according to the policy. We have provided you with the return address. If you need any help, please contact our after-sales customer service. Thank you for your understanding.
Abito bellissimo rifinito bene di…
Abito bellissimo rifinito bene di ottimo tessuto
28 juli 2025
Omdöme utan inbjudan
Abiti stupendi e ottimo materiale
14 juli 2025
Omdöme utan inbjudan
Pochette argento
Ho acquistato una pochette argentata per accompagnare lo splendido abito che mi hanno fatto su misura. Bellissima e perfetta insieme al vestito. Arrivato in pochissimi giorni, perfettamente confezionata, elegante e con la tracolla.
Ottimo acquisto. Ottimo sito. Consiglio a tutti.
3 juli 2025
Omdöme utan inbjudan
Perfetto
Ho acquistato di corsa questo vestito su misura mancavano dieci giorni al matrimonio a cui dovevo partecipare. Ma è arrivato nei tempi stabiliti e sono molto felice perche si adatta perfettamente al mio corpo. Lo consiglio vivamente, e poi ha un'infinità di vestiti e colori tra cui scegliere.
3 juli 2025
Omdöme utan inbjudan
Ho indossato il vs vestito per il…matrimonio di mia sorella
Ho indossato il vs vestito per il matrimonio di mia sorella 💞mi hanno fatto TUTTI i complimenti BELLISSIMO ED ELEGANTE 😍 Consiglio a tutte 💗
21 juni 2025
Omdöme utan inbjudan
5 star service from receiving swatches…
5 star service from receiving swatches to the dress, fabric was great quality, this was my maid of honour dress in royal blue, the 6 other bridesmaid's chose different styles
15 juni 2025
Omdöme utan inbjudan
Bellissimo vestito
Bellissimo vestito! Sembra come quelli dei negozi! La mia bimba era contentissima di indossarlo! Ha fatto un figurone!un po’ pesante e Più lungo dell’immagine perché arriva fino alle caviglie! Ma bello!
21 juni 2025
Omdöme utan inbjudan
Proceed with caution
You need to be certain that you want these dresses and are going to keep them. Our experience was awful. We contacted the company before we ordered, as we wanted to be sure we could return them if necessary. They assured us it was easy. Please make sure you read very carefully the returns policy . Trying to return them is an absolute nightmare. You not only have to pay for the shipping, but they also take a further 30% off, as well as shipping in China, you will certainly be out of pocket.
9 juni 2025
Omdöme utan inbjudan
Svar från duntery.uk
Dear,
So sorry for giving you a bad experience. First of all, we have checked your order and refunded you a few days ago. You have confirmed the refund amount.
Secondly, regarding our policy, we make dresses according to orders. For dresses with quality problems, we can only give an 80% refund, which is also to avoid waste of resources and protect the environment. This policy is also clearly written on the website.
Then there is the shipping back issue. The return shipping fee is charged by your local area. We do not charge any return fees. Hope you can understand.
Finally, if you have any questions, please contact our after-sales customer service.
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