My first pair of Duke and Dexter loafers. Really wanted a pair of ruched loafers, although the ruching isn’t as pronounced as some other brands, they are super soft, true to size and can be dressed up... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Reached the brand for an issue on my shoe and the response was phenomenal. I have not experienced such customer service in years not in uk. Chloe helped throughout the all process with extreme care... Se mer
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Great designs, quality fits! I’m afraid to order shoes online without trying them on in person, but their designs across the board are sick. I’ve ordered multiple items (shirts, painted leather card h... Se mer
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They have been amazing. I originally brought a size 8 and the loafer fit a little big so I returned it for a size 7, unfortunately they do not do half sizes. The customer care team have been a... Se mer
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Företagsinformation
Om DUKE + DEXTER
Skrivet av företaget
Since 2015, DUKE + DEXTER has expanded from its London roots into a global community; working with athletes, musicians, artists, designers, photographers and pioneers who do things differently, who go against the grain.
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CONTACT USKontaktuppgifter
Storbritannien
- info@dukeanddexter.com
- dukeanddexter.com
4,7
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I'll improve the rating if I love the…
I'll improve the rating if I love the tee. Very disappointed with the ETA which will be two weeks after ordering, after paying for a 1-3 day service. Full marks though to Chloe for refunding the freight and keeping an eye on the tracking.
27 mars 2026
Svar från DUKE + DEXTER
Hi Gareth,
Thank you for your review and for the kind words, I really appreciate that.
I’m so sorry again for the delay with your order. As we discussed over email, this shipment was affected by unexpected transit disruptions, including rerouting due to airspace restrictions in the Middle East, along with some additional delays around the Easter period. Unfortunately, these are outside of our control and not typical for this service.
I completely understand how frustrating this must have been, especially after choosing the 1–3 day shipping option. As promised, I’ve refunded your shipping fee and have been keeping a close eye on the tracking for you throughout.
I really hope you love the tee when it arrives, it means a lot that you chose us for your first order.
All the best,
Chloe - Customer Care
Svar från DUKE + DEXTER
Hi Abraham,
Love to hear this - straight out the box comfort is always the goal. Thanks so much for sharing!
All the best,
Chloe - Customer Care
Svar från DUKE + DEXTER
Hi Gary,
As always, thank you for all your love and support!
All the best,
Chloe - Customer Care
Firstly I had a problem with the shoes…
Firstly I had a problem with the shoes being too small but no problem they were exchanged immediately almost on return then without wearing them for some time found that one squeaked badly but out of return time they couldn’t be more helpful and are sending out replacements if only other businesses were half as efficient friendly and sell brilliant shoes love them
2 april 2026
Omdöme utan inbjudan
Svar från DUKE + DEXTER
Hi David,
Thank you so much for your patience with this - I’m really glad we could get everything sorted for you in the end. It means a lot to hear your kind words, and I hope the replacement pair is perfect for you.
All the best,
Chloe - Customer Care
Five starts from me!
Unique, stylish and eccentric pieces, right up my street.
Very quick dispatch and delivery.
Items are very high quality craftsmanship.
Used customer service with an issue over discount points, quickly resolved and refunded.
23 mars 2026
Svar från DUKE + DEXTER
Hi Terri,
Thank you for the five stars - really appreciate it. Delighted to hear the style and craftsmanship hit the mark, and that everything arrived quickly. Glad we could get the issue with your discount points sorted swiftly too.
All the best,
Chloe - Customer Care
Very bad packaging
23 mars 2026
Svar från DUKE + DEXTER
Hi Carla,
Thank you for your feedback. We’re sorry to see your review and to hear you were unhappy with the packaging.
We haven’t received any prior communication regarding this, however as soon as we saw your review, we reached out to you directly to better understand the issue and help resolve it. Unfortunately, we haven’t yet received a response.
For context, your cap would have been carefully packed in a box with protective packaging, so we’re keen to understand exactly what went wrong in this instance.
We’re always keen to make things right and would really appreciate the opportunity to look into this further for you. Please feel free to get back in touch with our team so we can assist.
All the best,
Chloe - Customer Care
Shoes look cool
Shoes look cool, however questionable construction. They have a plastic look and are way overpriced.
23 mars 2026
Svar från DUKE + DEXTER
Hi William,
Thank you for your feedback - we’re glad to hear you like the look of the shoes.
We’re sorry to hear your concerns regarding the construction. We can assure you that all of our shoes are crafted from genuine premium leather, not plastic. Our focus as a brand has always been on quality materials and craftsmanship, which is reflected in our pricing.
We haven’t received any direct communication from you, but if you’re not fully satisfied, you’re more than welcome to return your pair for an exchange, store credit, or a refund. Our team would be happy to assist in finding a style that better meets your expectations.
All the best,
Chloe - Customer Care
Another quality item fits great looks…
Another quality item fits great looks cool as F##K
19 mars 2026
Svar från DUKE + DEXTER
Hi Steve,
Love this, exactly what we like to hear. Thanks for the continued support!
All the best,
Chloe - Customer Care
Its got shipped super quick,amazing…
Its got shipped super quick,amazing material and quality. Would highly recommend
16 mars 2026
Svar från DUKE + DEXTER
Hi Marvin,
Really appreciate the recommendation, great to hear it all delivered as expected.
All the best,
Chloe - Customer Care
Absolutely excellent customer and…
Absolutely excellent customer and client service! Delivery is above and beyond as well as communication about delivery. The shoes are so fabulous and I love the quality! I will absolutely order for years to come. Thank you DUKE + DEX
2 februari 2026
Svar från DUKE + DEXTER
Hi Krissy,
This means a lot, thank you for the incredible support. We’re so pleased you’re loving the shoes and the overall experience. Looking forward to having you with us for years to come.
All the best,
Chloe - Customer Care
Svar från DUKE + DEXTER
Hi Raymond,
Thank you - glad everything from fit to delivery was spot on. Hope to see you again soon!
All the best,
Chloe - Customer Care
Impressed with customer service!
Chloe handled my exchange with such ease and efficiency. Her Quick response and help to choose the correct shoe for my exchange was not only much appreciated, it was truly impressive!
19 mars 2026
Svar från DUKE + DEXTER
Hi Michael,
Thank you so much for your kind words. I’m really glad I could help make the exchange process smooth and get you into the right pair. It means a lot that you took the time to share this - truly appreciated!
All the best,
Chloe - Customer Care
The best service
The speed of ordering and more importantly delivery was awesome. Then when you open the show box you get such a personalised approach of letter etc and the tone of the comms was so lovely and make you want to be part of their journey
19 mars 2026
Svar från DUKE + DEXTER
Hi Lee,
Thank you for such a thoughtful review. We’re really glad the speed and delivery stood out, and that the personal touches and tone came through - that’s exactly what we aim for. We’d love to have you along on the journey!
All the best,
Chloe - Customer Care
Svar från DUKE + DEXTER
Hi Tony,
Thank you, we really appreciate that. Glad both the quality and service hit the mark.
All the best,
Chloe - Customer Care
Amazing customer service!
11 mars 2026
Svar från DUKE + DEXTER
Hi Santo,
Thank you so much for your kind words!
We’re thrilled to hear you had an amazing experience with our customer service. If there’s ever anything else we can help with, please don’t hesitate to reach out—we’re always here for you!
Sophie
Svar från DUKE + DEXTER
Hi Yannick
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product and our service. Your feedback means a lot to us.
We look forward to serving you again soon!
Sophie
The signed card saying thanks was a…
The signed card saying thanks was a nice touch. The quality of the product feels good. Can’t wait to get some loafers next
12 mars 2026
Svar från DUKE + DEXTER
Hi Alex,
Thank you! Really glad you appreciated the signed card - it’s a small touch we love including. Great to hear you’re happy with the quality too. We’ll be ready when you go for your first pair of loafers.
All the best,
Chloe - Customer Care
Beautiful !
16 mars 2026
Svar från DUKE + DEXTER
Hi Juliette,
Thank you for your review, glad you love your new wallet!
All the best,
Chloe - Customer Care
Great customer service
Quality of the shoes 10/10 and customer service response time is damn near instant
13 mars 2026
Svar från DUKE + DEXTER
Hi Randy,
Thank you so much for your amazing review! We’re thrilled to hear you rate the shoes 10/10 and that you had such a positive experience with our customer service.
Your feedback truly means a lot to us!
Sophie
The company was quick and easy
The company was quick and easy. Only thing I thought the scorpion would be more dark looks a bit like its printed on almost too light of a shade. Love the wallet super sleek and worth it.
11 mars 2026
Omdöme utan inbjudan
Svar från DUKE + DEXTER
Hello Daniel, Thank you for your feedback! We’re really glad to hear you found the experience quick and easy, and that you love the wallet’s sleek design.
We appreciate your comments about the scorpion detail as well. This is valuable feedback and we’ll be sure to share it with our team.
Thanks again for your support!
Sophie
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