I cannot recommend DTW Tools & Machinery highly enough. After a small mix-up with my order, the customer service team (Chris) was incredibly friendly, helpful and efficient resolving the matter entire... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Se mer
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Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Se mer
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Would like to thank DTW for outstanding customer service 🌟 Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... Se mer
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Företagsinformation
Kontaktuppgifter
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Storbritannien
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,6
Utmärkt
561 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från DTW Tools & Machinery Ltd
Thanks for your review David.
Glad your order all went to plan and you found our prices competitive.
Best wishes Dom.
Great tool just took longer to receive
Took longer than expected to receive but a great item and great price 👍🏻
20 mars 2025
Svar från DTW Tools & Machinery Ltd
Hi John,
I'm very sorry to see that your delivery arrived a couple of days late. Unfortunately this looks to be due to a sorting error with the courier.
Please trust this is a very rare issue as we are careful in only selecting trustworthy and reliable couriers, so I hope we'll have the opportunity to serve you again and show how much better our deliveries usually are.
Thank you once again for ordering with us, and we hope to see you again soon.
Kind Regards,
Dan.
Great price ,great service
18 mars 2025
Svar från DTW Tools & Machinery Ltd
Good Afternoon Ian.
Thank you for your kind review. Our prices are regularly checked against our like for like competitors and we aim to be timely and helpful in every interaction we have with customers.
Best wishes
Dom.
Svar från DTW Tools & Machinery Ltd
Thank you Richard for your review. We appreciate it and are happy to hear you felt this way. We look forward to serve you again.
Kind regards,
Christopher
Core drill
Good delivery in time scale stated.
180 mm core drill used for extractor duct work worked well with no problems.
28 mars 2025
Svar från DTW Tools & Machinery Ltd
Good afternoon Alan,
Thanks you for the lovely review. We're happy to hear you were happy with the delivery and timing. We will be happy to serve you again in the future.
Kind regards,
Christopher
Good range of tools, good service
Excellent customer service - a small hiccup with the courier losing my parcel was promptly resolved and a replacement item quickly sent.
25 februari 2025
Svar från DTW Tools & Machinery Ltd
Dear Mr Smith,
Thanks for your kind review. We do try to sort out issues fairly and as quickly as we can and sometimes issues do occur with couriers.
Delighted you are pleased with your order and the service we provided.
We look forward to supporting you in the future with anything you may need.
Best wishes
Dom
Exceptional service!
Exceptional service and product knowledge. Im really happy to deal with DTW Tools and will use them as my main equipment supplier from now on! Cheers!
12 mars 2025
Omdöme utan inbjudan
Svar från DTW Tools & Machinery Ltd
Hi Joseph,
Thank you for your kind review. We are happy to hear you received the service we want to give as a standard.
We hope to serve you again in the future.
Kind regards,
Christopher
Great service
25 februari 2025
Svar från DTW Tools & Machinery Ltd
Hi Ian,
Thank you for your kind review. We are happy to hear you were happy with the service.
We hope to serve you again in the future.
Kind regards,
Christopher
Best price on the Internet and next day…
Best price on the Internet and next day delivery.
24 februari 2025
Svar från DTW Tools & Machinery Ltd
Thanks for your review Mr Eaton.
We always try to match like for like deals online and aim to deliver next day, availability and stock allowing.
Many thanks
Dom.
Svar från DTW Tools & Machinery Ltd
Good Afternoon John. Thank you for your kind review. Delighted you received everything promptly and as requested.
Best wishes Dom
Great Chainsaw! Great Company! called customer service to check…
When I called customer service to check my order, someone actually answered the phone and was able to help. The order arrived promptly and was delivered safely. Really pleased with the chainsaw when it arrived, great product.
17 februari 2025
Svar från DTW Tools & Machinery Ltd
Thank you for your wonderful review Rachel.
We always aim to speak to customers in person as well as help online.
Delighted to hear your order arrived on time, as expected.
We look forward to helping you in future.
Best wishes,
Dom.
Good very good
Very good experience, very fast, very good quality the site for materials
17 februari 2025
Svar från DTW Tools & Machinery Ltd
Dear Gheorghe,
Thank you for your kind review. Delighted to hear that you found our service to your liking.
Thank you for your custom.
Best wishes
Dom.
Good customer service
Good customer service, excellent value. DHL were a problem, but that’s not DTW’s fault and they resolved the issue for me.
17 februari 2025
Svar från DTW Tools & Machinery Ltd
Thank you for your kind review James.
Things, at times, can go wrong but we always try to make good situations, if they occur.
We appreciate your understanding and your custom.
Best wishes
Dominic.
Excellent
First time buyer from DTW tools and would definitely use them again, great customer service and good price.
26 februari 2025
Omdöme utan inbjudan
Svar från DTW Tools & Machinery Ltd
Hi Steven.
Thanks for your kind review. Pleased you found our service great and that our prices were competitive.
Best wishes
Dominic.
Svar från DTW Tools & Machinery Ltd
Hello Richard,
Thank you very much for taking the time to leave a review, and it's great to hear you were happy with the product and service provided. We really appreciate it.
Kind Regards,
Dan.
Svar från DTW Tools & Machinery Ltd
Dear Mr McDowell,
Thank you for your review. Glad to hear that you are pleased with your purchase, found the price competitive and it arrived on time as well.
Many best wishes
Dominic.
Prompt service
28 januari 2025
Svar från DTW Tools & Machinery Ltd
Thank you for your review Mike.
Delighted to hear that all that you ordered arrived promptly.
Best wishes Dom.
Item was delivered perfectly
Item was delivered perfectly, then hounded for a damn review
24 januari 2025
Svar från DTW Tools & Machinery Ltd
Dear Mr Jacklin.
Thank you for for kind review. Glad to hear that the order arrived in perfect condition. I am sorry you felt you were chased for a review. I cannot find evidence of a colleague chasing a review and It isn't something we find helps future customer relationships.
Apologies if you felt this way.
Best Regards
Dom.
Good diamond core bits at a reasonable price
One of the few companies that still offers advice to customers over the phone. Their diamond core bits seem of a good quality and very reasonably priced. They also supply a full range of the core bits that one may need.
31 januari 2025
Svar från DTW Tools & Machinery Ltd
Good Afternoon Martin.
We pride ourselves in being able to offer advice to domestic and professional users of our tools and equipment. We know this can be the difference in customers gaining a sense of trust in what they are purchasing.
Thank you for explaining that this was of help to you.
Best wishes
Dom.
Svar från DTW Tools & Machinery Ltd
Hi Andy,
Thank you very much for the review. We're happy to hear you were happy with the fast service.
We look forward to serve you again.
Kind regards,
Christopher
Detta är Trustpilot
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