Very good customer service. Order didn't arrive in a week so phoned and they said they'd look into it and phone me the next morning. They lost one star because I had to phone them, but they sorted ou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I cannot recommend DTW Tools & Machinery highly enough. After a small mix-up with my order, the customer service team (Chris) was incredibly friendly, helpful and efficient resolving the matter entire... Se mer
Företaget har svarat
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Se mer
Företaget har svarat
Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Se mer
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Företagsinformation
Kontaktuppgifter
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Storbritannien
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,6
Utmärkt
562 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från DTW Tools & Machinery Ltd
Hi Andy,
Thank you very much for the review. We're happy to hear you were happy with the fast service.
We look forward to serve you again.
Kind regards,
Christopher
Great fast service
28 januari 2025
Svar från DTW Tools & Machinery Ltd
Hi Nigel,
Thank you very much for the review. We're happy to hear you were happy with the fast service.
We look forward to serve you again.
Kind regards,
Christopher
Good service from DTW Stihl 220
Good service from DTW very happy with the Stihl 220. Impressive battery life of 300s.
There was a delay with the Stihl supply chain but overall service v.good
24 januari 2025
Svar från DTW Tools & Machinery Ltd
Good Afternoon Ashley,
Thank you for your review.
We are glad to hear that despite the delay you were still happy with the product and service you received.
We hope to do business with you again in the future.
Kind Regards
Sophie
Svar från DTW Tools & Machinery Ltd
Good Afternoon Yurii.
Thank you for your review. I'm delighted to hear that you found our service fast and effective. Great to hear you would recommend us in future too.
Best wishes Dominic.
Prompt service
8 januari 2025
Svar från DTW Tools & Machinery Ltd
Hi Sian,
Thank for your reviewing us. We're happy for your five stars to us. Thank you.
Kind regards,
Christopher
Price was good in comparison to others
Price was good in comparison to others. Arrived quickly. Machine has been great new gadget for the garden.
8 januari 2025
Svar från DTW Tools & Machinery Ltd
Good Afternoon Mrs Shahban.
Really glad to hear that you found our prices competitive. Great that the shipping was speedy and hassle free.
Wonderful to know that the machine is of great help to you.
Best wishes
Dom.
Svar från DTW Tools & Machinery Ltd
Good Afternoon Sandor.
Thank you for your kind review. I am delighted to hear that you found our service really effective.
Thank you for your custom.
Best wishes
Dominic.
Quick and easy
8 januari 2025
Svar från DTW Tools & Machinery Ltd
Dear Andrew.
Thank you for you review. I am glad to hear you found ordering with us was convenient and easy.
Best wishes
Dominic.
Svar från DTW Tools & Machinery Ltd
Good Afternoon Stephen. Thank you for your kind review. I'm very pleased to hear that you found the delivery straight-forward and hassle free. Thank you.
Best wishes Dom.
good all round experiance very happy with price
very happy with price . speedy ,well packaged delivery . very happy to use again
13 januari 2025
Svar från DTW Tools & Machinery Ltd
Dear Mr Good.
Thank you for your kind review. Pleased to hear you found our pricing competitive. That your order arrived on time and most of all that you would use us again.
Many best wishes
Dominic.
My order took far too long arriving and…
My order took far too long arriving and disappointing as meant to be a xmas present
9 januari 2025
Svar från DTW Tools & Machinery Ltd
Hello Mrs Bailey,
Thank you firstly for taking the time to provide feedback on your order, although I am sorry to hear that your order hadn't arrived in time for Christmas.
Unfortunately during a very business Christmas period for ourselves and our couriers, a very small number of orders placed within a week before Christmas experienced some delays. These delays (although rare) were mainly with our couriers which were beyond our control. As the order was placed on 18th December on a 3-4 working day service it sadly didn't leave any room for these delays, however please trust that we do share your frustration and disappointment with the service provided, and outside of the main 1-2 week Christmas period, this isn't something which happens often at all.
If you feel there is still anything we can do to make this right for you, or if there may be anything else we can do to help you, please do not hesitate to contact us on sales@dtwtools.co.uk, or 01257 422 200.
Thank you for your understanding and we sincerely hope to serve you better in the future.
Kind Regards,
Dan.
First class supplier to deal with and…
First class supplier to deal with and excellent Customer service. I bought a wood chipper to export to North Cyprus. Specially thanks to Sales Executive Dominic Stone for his help and superior service
22 januari 2025
Omdöme utan inbjudan
Svar från DTW Tools & Machinery Ltd
Hi AK,
Thank you so much for taking the time to leave us a lovely review. We are delighted to hear you were happy with the service that Dominic gave you. We will let him know of your praises.
Kind regards,
Christopher
A great supplier to deal with and…
A great supplier to deal with and exceptional customer service and great products that you can get. Thoroughly recommend them to anyone
8 januari 2025
Svar från DTW Tools & Machinery Ltd
Hi Andy,
Thank you very much for reviewing us. We are happy to hear you were happy with our customer service and products. We look forward to serving you again in the near future.
Kind regards,
Christopher
All good thanks
7 januari 2025
Svar från DTW Tools & Machinery Ltd
Hi Mr Smith,
Thank you very much for making a review. We are very happy to hear you were happy with everything.
Kind regards,
Christopher
Stihl hedge trimmer
A Stihl hedge trimmer. Excellent price, free delivery, arrived within three days of order, perfect condition. Highly recommended
17 januari 2025
Omdöme utan inbjudan
Svar från DTW Tools & Machinery Ltd
Hi Tevy,
Thank you very much for taking the time to make a review.
We are very happy to hear you had a positive experience with us.
We look forward to serving you again in the future.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hi Customer,
Thank you very much for taking the time to make a review.
We are very happy to hear you were happy with everything.
We look forward to serving you again in the future.
Kind regards,
Christopher
Mower guarantee registration issue
I had a minor issue with trying to register an Ego Plus Zero turn mower purchased through DTW tools.
Initially I was unable to contact Ego direct so I was in regular contact with Sophis at DTW tools. Sophie was quick to respond, effective and engaged.
The problem finally got resolved with Ego but it was comforting to have the excellent customer service of the retailer.
13 januari 2025
Omdöme utan inbjudan
Svar från DTW Tools & Machinery Ltd
Hi Jeremy,
Thank you very much for your great review. We are delighted to hear you were very happy with Sophie's customer service. I am sure she will be happy to hear about your praises. I will let her know.
Kind regards,
Christopher
Easy to order online and arrived quickly
4 december 2024
Svar från DTW Tools & Machinery Ltd
Hi Sheila,
Thank you very much for taking the time to give us a review. We are happy to hear you were satisfied with everything. We will be very happy to serve you again in the future.
Kind regards,
Christopher
Very prompt delivery competitive price.
18 december 2024
Svar från DTW Tools & Machinery Ltd
Hi Richard,
Thank you very much for taking your time to make a review. We noticed you seemed pretty happy with everything but you gave us a 4 star review. We are just wondering if there's anything further we could have done to earn a 5-star review. If there's anything you'd like to discuss about where we might have fallen short, please let us know on 01257 422200 or email us at sales@dtwtools.co.uk
I couldn't recommend this company more
I couldn't recommend this company more. The courier lost my order (which you think would be hard as it was a lawn mower!) and DTW were responsive and couldn't be more helpful. Very impressed with their customer service.
3 december 2024
Svar från DTW Tools & Machinery Ltd
Good morning Elizabeth,
Thank you very much for your very kind review. We are very happy to hear you were happy with our customer service. We always try to do our very best. We hope you enjoy your product!
Kind regards,
Christopher
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