Misdescribed poor quality car
I hired a car with Alma Car Hire, through Zestcarrental.com. The car was supplied by driverentcar.gr trading as Mega Rentals. This is the complaint I have sent to all three companies. The photo clearly shows a new model Nissan Micra. The car that was supplied was an old model, which is considerably smaller than the new model. I chose this deal for a number of reasons, including that it hold two medium size suitcases. Although I realise the Micra is smaller than many cars, I was reassured that it was the new model that I would be hiring and thus hold two medium suitcases. The car supplied only just about held one medium sized suitcase. Furthermore, your website clearly states that the car hire office and location of the vehicle as being Corfu Airport. Neither were at the airport. We had to walk along the main road, part of which has no footpath, for about 10 minutes, with our luggage and cross over a busy junction which has no footpath and no pedestrian crossing to get to the car hire depot. On arrival there were no other customers in the office, but it still took the employees half an hour to issue the car to us. The car supplied had c46,000 km on the clock. However, it was abundantly clear that this car was very old. I suspect the mileage reading had either been tampered with, or it had "gone round the clock" and actually done c146,000 km. There were loud banging sounds coming from the back axle. The hand brake only just about held the car. One of the front tyres was so flat that the warning light came on on the dashboard after we had travelled a short distance. When I tried to reinflate this tyre at a petrol station, it was very difficult to get the air line to work with the tyre valve (there was no problem putting air in the other tyres, so I think the tyre in question had a faulty valve). The wheels on the car were rusty. The gears were clunky and hard to engage. The trim on the driver's front seat support became partly detached, and revealed that the seat frame was rusty. This car was not as described, and not in a satisfactory condition. Your website is misleading in that it shows the car to be a new model Nissan Micra, which will hold two medium suitcases, and is located at the airport. Non of these is true. Furthermore, the car supplied was of a poor quality and it is questionable as to whether or not it would pass an M.O.T. I look forward to hearing from you as to how you wish to compensate me for this breach of contract.
2 maj 2024
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