Everything worked extremely well. Communication was always brilliant without fail on all matters. Thank you for such a great service proposition.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Second subscription with a Defender 90. As easy as it was before and even better was that it was a brand new vehicle with a choice of colours. Delivery and collection as easy as before and once agai... Se mer
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Our company have been using Pivotal for subscription vehicles for three years now and we have always found the service exemplary. Personally I have dealt with Ashley Johnson who has been excellent a... Se mer
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I've been with pivotal for years. These folks really look after you! Service is awesome. I don't have any opportunities for downtime and they keep me always provided for with the best machines. My col... Se mer
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Företagsinformation
Skrivet av företaget
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Kontaktuppgifter
44 Featherstone Street, EC1Y 8RN, London, Storbritannien
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,7
Utmärkt
571 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Superb customer service
The Pivotal staff have been incredibly helpful and professional every step of the way. Id say the customer experience has honestly been superb.
3 juni 2026
Svar från Pivotal - Car Subscription
Hi Wardydog,
Thank you so much for the kind words - we're really glad the experience has felt that way from start to finish. We'll make sure the team hears this.
We look forward to continuing to support you.
Thanks
The Pivotal Team
Fabulous customer service,anytime I've…
Fabulous customer service,anytime I've had an issue it has always been dealt with efficiently,always kept me updated on anything,nothing has been too much trouble,the members of staff I have dealt with, Samantha and Ashley,are a credit to the company always pleasant to talk too and always sorted out any questions or issues I've had,wish more companies operated the same way
10 juni 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Raymond,
Thank you so much for such a lovely review. It's great to hear that every interaction has felt consistent and well-handled, and we'll make sure Samantha and Ashley both see your kind words - they'll be delighted.
We really appreciate you taking the time to share this, and we look forward to continuing to support you.
Thanks
The Pivotal Team
Been with Pivotal from the beginning
Been with Pivotal from the beginning. Can’t speak highly enough about the product, the service and the professionalism.
Just returned my Defender one of many cars I’ve had via Pivotal. Order it up and before you know it it’s delivered to NE Scotland.
So much better than the dealership process.
Should any issues arise the team are always around to help and listen. Shout out to Matt.
See you next time - later in the year.
4 juni 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Martin,
Thank you so much - loyalty like yours genuinely means a great deal to us, and it's been a pleasure having you with us from the start.
NE Scotland is no small delivery either - we're glad the experience has always felt seamless regardless. We'll make sure Matt sees your shout out.
We'll look forward to seeing you later in the year.
Thanks
The Pivotal Team
Very happy
I am very satisfied with the service provided by Pivotal and the team. I would like to express my sincere gratitude to Mason Steel for his assistance with my ongoing car service which was completed smoothly.
26 maj 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Hulya,
Thank you for the kind words - we're really pleased to hear the service experience felt smooth and well-handled.
We'll make sure Mason sees your message. We look forward to continuing to support you.
Thanks
The Pivotal Team
I cannot thank Pivotal enough for the…
I cannot thank Pivotal enough for the outstanding support they have provided during what has been a very stressful and difficult time following an accident involving my Range Rover Sport.
From the very beginning, the team has been professional, understanding, and genuinely committed to helping me. A special mention must go to Joanna, who has been absolutely exceptional throughout the entire process. Her communication, patience, empathy, and professionalism have been second to none. She always took the time to listen to my concerns, keep me updated, and provide reassurance whenever I needed it.
What impressed me most was the effort Pivotal made to accommodate my needs. They arranged a replacement Range Rover Sport that was not only very similar to my own vehicle but, in some respects, even better equipped. This showed a genuine commitment to customer satisfaction and helped make a very difficult situation much easier to manage.
Although I would naturally prefer to have my own vehicle back, the support and consideration shown by Joanna and the wider team have been truly outstanding. They have treated me with respect, understanding, and care throughout the process, and I have always felt that my concerns were being taken seriously.
In difficult situations, people remember how they are treated, and the service I have received from Pivotal will not be forgotten. I am incredibly grateful for all their help and would not hesitate to recommend them to others.
Thank you again to Joanna and the entire Pivotal team for going above and beyond.
⭐⭐⭐⭐⭐
Hudaifaah
1 juni 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Hudaifaah,
Thank you so much for taking the time to write such a thoughtful review, especially during what has clearly been a very difficult time.
We're really glad the team were able to provide the support you needed, and we'll make sure Joanna sees your words - she'll be so pleased to know she made a difference when it mattered most. Reviews like this genuinely mean a lot to the whole team.
We hope the situation is now fully resolved, and that you're back in your own vehicle soon. In the meantime, please don't hesitate to reach out if there's anything else we can do.
Thanks
The Pivotal Team
5 star experience from start to finish
5 star experience from start to finish. From placing the inquiry to approval and acceptance which was straight forward. Waj was great from customer onboarding. Selected the car and transparency on time scales and delivery was on point. Was told 2 weeks and it was exactly that and delivered exactly on time by a professional gentlemen who gave me a full vehicle tour upon arrival. Great end to end experience. Car is more than I expected.
19 maj 2026
Svar från Pivotal - Car Subscription
Hi David,
Thank you so much for the brilliant review - it's great to hear the whole process felt straightforward and transparent from the very start.
We'll make sure Waj and the delivery team see your kind words - it's always lovely when the effort they put in gets recognised. Really glad the car has exceeded expectations too.
We hope you're enjoying every drive, and we look forward to welcoming you back.
Thanks
The Pivotal Team
Svar från Pivotal - Car Subscription
Hi Irfan,
Thank you for your review of your experience with Pivotal. We are so pleased that you have enjoyed the service, and that you have found the team to be brilliant.
Thanks
The Pivotal Team
Absolutely delighted with the Velar I…
Absolutely delighted with the Velar I chose.
From the very first enquiry through to delivery, the entire experience was exceptional. The team were professional, knowledgeable, friendly and kept me informed every step of the way. Nothing was too much trouble, and the whole process was seamless and stress-free.
Delivery was first class, making the handover feel really special, and the car itself is simply fabulous. The quality, comfort, technology and attention to detail are outstanding – true luxury at its finest.
A huge thank you to everyone involved. Excellent customer service, a fantastic experience, and a car that exceeds all expectations. I couldn’t be happier and would highly recommend them to anyone looking for a premium vehicle with a different experience.
29 april 2026
Svar från Pivotal - Car Subscription
Hi Alison,
Thank you so much for this wonderful review - we're absolutely thrilled to hear you've had such a great experience from first enquiry through to delivery.
It means a lot to know the team made the process feel seamless and special, and that the Velar is living up to expectations.
We'll make sure your kind words are passed on to everyone involved.
We hope you enjoy every mile in it - and we look forward to welcoming you back.
Thanks
The Pivotal Team
A simple hassle free experience to…
A simple hassle free experience to subscribing for an all inclusive JLR car. Fill it up and away you go. Everyone at Pivotal team were spot on. Every question answered patiently.
13 maj 2026
Svar från Pivotal - Car Subscription
Hi there,
Thank you for sharing your review of the Pivotal service. We are so pleased that you have found the team to be meeting your expectations. We hope to see you again.
Thanks
The Pivotal Team
Svar från Pivotal - Car Subscription
Hi Stuart,
Thank you for spending the time to review your Pivotal experience. We are so pleased that you have found the service to be great value, and that the vehicle has seemingly surpassed your expectations.
Thanks
The Pivotal Team
Exceptional service
Exceptional service. Toby and Rowena were tremendously helpful and supportive. Thanks for your help again. This company is highly recommended
8 maj 2026
Svar från Pivotal - Car Subscription
Hi Sam,
Thank you very much for taking the time to review your experience. We are so glad that you found the team to be helpful, we will be sure to pass this feedback on. We appreciate your feedback.
Thanks
The Pivotal Team
Car arrived in a disappointing…
Car arrived in a disappointing condition, door handle stuck out and wouldn't retract, barrel of wheels clearly hadn't been cleaned for some time, letters missing from rear badging. I have been provided with a courtesy vehicle however this doesn't make up for the disappointment when paying such a premium for a top end vehicle. I have now been with pivotal for just 2 weeks and already debating handing the vehicle back at the end of the 3 month term.
13 maj 2026
Svar från Pivotal - Car Subscription
Hi Adam,
Thank you for taking the time to review your experience with Pivotal. We are sorry to hear that your car arrived in an unsatisfactory condition. We pride ourselves on ensuring that our vehicles are in excellent condition when they are delivered, so we are disappointed to hear that it did not meet the high standard we expect.
We are in the process of rectifying the points you've raised and aim to return your vehicle to you very soon.
In the meantime if there is anything else we can do to support please don't hesitate to ask.
Thanks
The Pivotal Team
Very helpful teams in all departments
Very helpful teams in all departments - shout out to Mason who has been very helpful recently.
Great all inclusive subscription service with no hassle!
19 maj 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Jon,
Thank you very much for taking the time to submit your TrustPilot review. We are so glad that you are finding the team to be helpful, we will pass this feedback on to Mason to ensure that he hears your appreciation.
Thanks
The Pivotal Team
Support up to delivery was exceptional
Support up to delivery was exceptional. delivery was on time as promised and driver was courteous and helpful. There was a minor detail on receipt of car with missing cover plate but support team responded immediately and it is begin actioned. Very Happy with service
11 maj 2026
Svar från Pivotal - Car Subscription
Hi Darren,
Thank you for your review of your experience with the Pivotal service. We are so pleased to hear that you found your delivery to be exceptional. We look forward to speaking again.
Thanks
The Pivotal Team
Started Positively when Originally formed now going down hill !
Started off as InMotion Ventures 3 Limited and was one of the original first customers, now with PE Backing is going downhill and sadly so is their customer service !
Only interested in New Customers not Customer retention especially members over 6 years and basic waffle email answers if you ask for anything or challenge the complaints procedure and if you want a special car OMG its invitation only and never mind that you have had for the last 6 years the most expensive vehicle as counts as nothing !
Now it’s every other month there is some sort of change Price Increase, Terms & Condition change so their insurance is a joke, and Excess is more than the best cars monthly costs ! Plus the prices have gone up in the last 2.5 years by over 25%..........
Plus, once it was a car every 6 months even in Covid ! Now it's lucky if you get one changed every 1 &1/2 Years and when the Data services run out after a year you have to pay ! Plus, the Marketing material shows a Range Rover SV which they have never had that car as well as doing this with the other models too !
16 maj 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Davies & Davies,
Thank you for taking the time to share your feedback and for being a member with us for over six years. We genuinely value your long-standing loyalty and are sorry to hear that you feel disappointed with aspects of the service.
We would like to clarify a few points raised in your review. We are a wholly owned subsidiary of Jaguar Land Rover and do not have any private equity backing or external private investment involvement.
Regarding vehicle availability, the SV allocation referenced was extremely limited, with only three vehicles available. These were allocated to members with both a longer tenure across the service. We appreciate this may have been frustrating, particularly given your preference for premium vehicles.
We also continue to offer vehicle replacement opportunities every six months. We have presented replacement options over the last six months and remain committed to finding the right match for you as quickly as possible.
With connected vehicle data services, these are part of the inclusions within the service. Due to GDPR requirements we are unable to activate or manage certain services on a customer's behalf, but our Vehicle Support team can assist and arrange reimbursement.
We fully appreciate that changes to pricing, insurance terms and vehicle availability can be frustrating, and we do take all feedback seriously as we continue to evolve the service.
Thank you again for your continued support and for sharing your experience.
The Pivotal Team
Hassle-free vehicle exchange.
Yet another hassle-free vehicle changeover. Team arrived early, went about their business quickly and quietly, and made sure all boxes were ticked before departing.
7 maj 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi Alexander,
Thank you for your continued support and for the great feedback! We’re delighted to hear your latest vehicle changeover was smooth and hassle-free once again. It’s great to know the team delivered such an efficient and professional experience.
Thank you,
The Pivotal Team
The all inclusiveness of the solution…
The all inclusiveness of the solution makes it a fully hassle free turnkey solution
26 april 2026
Svar från Pivotal - Car Subscription
Hi Swapnil,
Thank you for the great feedback! We’re delighted to hear that the nature of the service is providing such a hassle-free experience.
We really appreciate your support!
Thank you,
The Pivotal Team
Love the vehicle
Love the vehicle! The delivery was easy and the delivery person was friendly, answering all of my questions.
29 april 2026
Svar från Pivotal - Car Subscription
Hi Katherine,
Thank you for the great feedback! We’re delighted to hear you’re loving the vehicle and that the delivery experience was smooth and enjoyable. We’ll be sure to pass your kind words on to the delivery team.
Enjoy the car!
Thank you,
The Pivotal Team
Total scam: Pivotal fleeced me hundreds of pounds…
Pivotal fleeced me hundreds of pounds for minor wear and tear on return. The also charged me for lack of fuel when it was returned with the correct level.
Be warned - you get stung for BIG charges when you return the vehicle.
Pivotal have reached out to dismiss my concerns - despite admitting they got some of the charges wrong.
6 maj 2026
Omdöme utan inbjudan
Svar från Pivotal - Car Subscription
Hi there,
We’re sorry to hear you feel disappointed with your recent experience. All vehicle return charges are assessed in line with the agreed return standards and are fully documented; however, we appreciate that there were elements of your experience that caused frustration.
Our team is already in contact with you directly to review the points raised and clarify any outstanding queries. Thank you for your feedback.
Thank you,
The Pivotal Team
Fantastic service
Fantastic car, customer service has been absolutely spot on. No problem recommending to anyone.
23 december 2025
Svar från Pivotal - Car Subscription
Hi Phill,
Thank you for the great review! We’re delighted to hear you’re enjoying the car and that the customer service has been spot on.
We truly appreciate your recommendation!
Thank you,
The Pivotal Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.