Drive Hellas Omdömen 177

The worst service ever!!!

On the 09.08 2021 (today) I was returning a rental car to your Office in Aktio in Preveza.

I did everything requested of me as a costumer. The tank was full, and the car had no dents or scratches.
I cleaned the car on the inside.

Upon arrival at Aktio airport I went to your both and look for the staff. No one was around so I waited 15 min. Then I called the Tlf number on the door. The phone rang inside the both.
So I waited another 10 min. - and then I asked hertz next door … she said that the staff was properly outside smoking or eating.
I went outside where I found the staff, supervisor and co-worker/serviceman
The serviceman then checked my car and said everything was ok…
I would like the have a recipt on the fact that everything is fine, so I can go on with my life.
That was not standard and he could not sign anything, so I asked for the supervisor.
The supervisor was very rude and did not at all want to help me, he would not give me the Tlf number for your office and he did not want to give me his name. He even raised his voice when I told him that all I wanted was a simple signature or a the very least some help so I could talk to the head office.
He was very angry at me for asking to have a simple signature stating that everything was ok. I really don’t care what your standards regarding not signing out a car… I don’t think it is asking a lot!

This is the kind of service that will make customers run away from your rentals-service.
This is the worst service I have ever experienced.

Hello, I sent two emails.
one for you asking to keep my reservation.
the second to let you know when I was going to pick up the vehicle.
and regarding the damage of less than 1mm, here is the photo, it was perhaps present at the start.
In addition, when taking charge, the agent confirmed to me that the elements concerning the cancellation to the billing would be sent to me by email.
Mail that I never received ...
You broke the contract and now you refuse to acknowledge it is called a scam

Ich habe noch Nie einen Mietwagen vor Abgabe Reinigen müssen. Schlechter Service. Bei Nichteinhaltung werden saftige Gebühren erhoben. Zudem hat man mir bei Abgabe einen Schaden (unter dem Auto, nicht sichtbar, erst wenn man sich unters auto kniet) anhängen wollen. Tipp: Macht Fotos bei Übernahme von allen seiten! Wichtig: Auch von Dach und Unterboden. Das machen die wenigsten und genau das wird im Nachgang ausgenutzt, Altschäden die man nicht sofort sieht werden erneut abgerechnet! Bei Abgabe habt ihr Beweisfotos! Ich würde bei so einer unseriösen Firma nie wieder ein Fahrzeug mieten.

Dirve Hellas (= DRIVE= GRENTAL) pratique des prix bas mais s'organise pour garder votre caution. A notre arrivée à Héraklion, le loueur nous a demandé de noter sur le contrat tous les défauts du véhicule. Il nous a dit avec un sourire de prendre notre temps. La voiture était en bon état mais en y regardant de très près, elle était pleine de micro impacts et micro rayures (non réparées) ce qui est normal vu l'état des routes en Crètes. Il n'y avait au final que quelques grosses rayures (non réparées également) sur le haillon, les ailes et les bas de caisse. Mais il y avait des centaines de micro rayures. Nous avons passé Mais c'était peine perdue. A notre retour, le loueur a trouvé un impact et une rayures quasiment invisibles que nous avions raté. Résultat, 517 € retenus sur la caution. DRIVE - GRENTAL facture et refacture sans cesse des rayures qu'il ne répare jamais. Si vous oubliez de les relever, vous les payez. C'est une escoquerie très rentable. Ne vous laissez pas séduire par leurs prix bas, ce sont des voleurs.

Like many others, I was made to pay (312 euro) for an old damage, which was a small scratch on a tail light glass. The car had maybe 50 small damages marked on the rental contract, but this small one I didn't notice.
My worst car hire experience ever.
And he knew it and even kind of admitted that it was an old damage. How can you run a business like that ?

Very good and friendly service. Pay attention when I land, to be accurate with the landing time caus they send a personal driver to pick you up and wait for you.

While they seem very cheap in the first place, in the end, they'll try to charge you extensive charges for small damages with a very doubtful procedure (certified but inaccessivle to any aingle individual to check) that claims full reparation costs on a piece for the slightest scratch (whereas I would find reasonable to pay just a part). In the beginning I thought it was only me but then another couple arrived and they had been inspecting their car for more than 30 minutes (washing it and checking thoroughly twice) just to make sure they will find a spot they can charge for reparations.
I should have known better, but definitely the last time to rent from them as in the end it will cost you way more than initially planned. To be avoided at all costs unless you have an insurance that covers you and pays full price so they can repay you as they advised me to do after..
Not a fair service and a very bad after sales service, unwilling to discuss the matter further.

Nous avons loué une voiture au Poseidon Palace chez Drive Hellas.
Le représentant local était très courtois, la voiture très propre, les prix plus que corrects, affichés au comptoir, donc pas de negotiation à la tête du client, la voiture nous attendait sur le parking de l'hôtel.
Donc 5 étoiles méritées.

I rented a car for 2 weeks from the company. Best and smoothest experience ever! From the airport pick up, to sorting out the problem with the car and getting a new one within few hours! Will definitely be back and soecial thanks to Mr Sotiris for being very helpful and supportive.

I took a car from 7 to 17/8/20.
In all honesty what a pleasant surprise. Car was clean and in good condition and the service was really efficient. I will definitely be back.

Attenti a possibili truffe nascoste dietro a invisibili punte di spillo. Abbiamo riportato l'auto perfetta, stando attenti per tutti i dodici giorni di utilizzo, a mantenere la carrozzeria illibata. Nella ricognizione alla consegna, fatta al buio solo alla luce di una torcia, era quasi impossibile vedere segni e graffi sulla carrozzeria, ma sulla carrozzeria si è concentrato il ben istruito addetto della compagnia per farci vedere come fosse perfetta. Nonostante questo gli abbiamo fatto segnare due o tre segnetti che lui forse avrebbe volentieri ignorato. L'auto a mio parere, nonostante quanto segnato sul contachilometri e nonostante fosse tutta pulita e perfettamente profumata, aveva parecchi chilometri di utilizzolo e lo si poteva capire dalla frizione completamente molle e andata... Riportata l'auto dopo averla utilizzata per 12 giorni, l'addetto ha tirato fuori uno straccietto usato e sporco per spolverare le parti da controllare ed è andato a colpo sicuro ad individuare due microscopici puntini, grandi quanto una capoccia di spillo, sul parabrezza visibili solo in controluce e con una fonte di luce suppletiva... impossibili da vedere ad occhi nudo e di cui non ci eravamo mai accorti, ne prima, ne dopo, ne guidandola. Ebbene per queste due punte di spillo Drive Hellas si è trattenuta la somma di 250,00 euro !!! dalla mia carta di credito. Un vero e proprio furto perpetrato con estrema"professionalità". Diffidate dunque di questa compagnia e di queste persone, se mai vi capitase di noleggiare un'auto con loro ispezionate voi l'auto (per una buona ispezione ci vogliono almeno 15 minuti luce e controluce) fate più foto possibili sia di eventuali graffi presenti ma anche delle parti che sembrano apparentemente perfette. Altra anomalia: nel documento con i punti della carrozzeria dove segnalare eventuali danni durante l'ispezione alla prima consegna non c'era traccia dei punti con i segni visibili sulla carrozzeria che ricordo avevamo, insieme all'addetto, visualizzato al momento del ritiro dell'auto e chiesto di evidenziare... come mai? Purtroppo loro sembrano "professisti" abituati a fare in modo che il cliente subisca senza possibilità di replica e difesa questi che sembrano piccoli taglieggiamenti che alla fine fanno lievitare l'esborso del noleggio al triplo di quello che pensavi di dover pagare... Insomma piccole truffe quotidiane di una compagnia che evidentemente lucra su queste cose invece che su un onesto e leale servizio al cliente.

When picking up the car, no problem, everything was perfect (we Thought!!)
The guy that noticed the damages then did not signed them all on the paper so when we returned the car, they noticed that we had damaged the car!! We had a full insurance, so it did not cost us anything but they cheat the umbrella organisation!! so this Drive Company is very bad bussiness!!

STAY AWAY... SCAMMERS..
The most unhonest car rental company..
They eat your money..
Initially seems cheap car rental company although you will realise in the end that they will charge you for the smallest invisible scratch even though you have evidence that the scratch was there from the beginning..
STAY AWAY..

Scammers. They will charge you for any micro and almost invisible scratch. I had full insurance with a third party provider and they knew that I wouldn't make a big fuss when they would rip me off my money during the return of the car.
They made me waste 1 hour at pick up to register all the damages, some of them clearly made by them such as small round holes in the paint all over the car, plus other damages. How can a car have the same pattern of holes all over it? I registered as many as I could, but in the end it's impossible to beat them at their game. Their business model is to force you to take their full insurance or rip you off your money for damages. When I returned the car the id1ot on duty got an old dirty cloth and brushed the car to find something. Found a micro dent that was there before but unfortunately wasn't registered in the contract, and also, with the dirty cloth it was able to fill an otherwise invisible scratch with black dirt. Obviously, they are not that meticulous when handing over the car. Amazing. Besides all the hassle and abuse I got from these guys, and the will I had to punch that french id1ot working in their office (more like a tin can, not an office), I did get all my money back from my insurance provider and advise you to NEVER USE THIS COMPANY. AVOID!

Noleggio auto contratto a luglio 2019 in Grecia da dimenticare. Se fate l'assicurazione totale del mezzo in noleggio vi costa sicuramente di più! Attenzione, non fare tale copertura totale, potrebbe costarvi molto di più per attribuzioni di danni pre-esistenti al vostro autonoleggio. Consiglio di controllare con cura l'auto al momento del check-in e del chech-out. Scattate delle foto e controllate bene che i danni pre-esistenti siano riportati sul vostro voucher. Non consiglio vivamente, insieme a tante altre, tale compagnia.

Ich habe dieses Jahr zweimal ein Auto bei Drive Hellas am Flughafen von Kos gemietet. Beide Male war das Auto in einem sehr guten Zustand und auch sehr sauber. Bei Ankunft am Flughafen von Kos würde ich erwartet und zum Drive Hellas Büro gebracht und nach Abgabe des Autos zum Flughafen gebracht. Anthoula und ihr Mitarbeiter sind sehr freundlich, arbeiten sehr professionell und bieten einen hervorragenden Service. Ich habe durchweg positive Erfahrungen gemacht. Drive Hellas am Flughafen Kos ist sehr zu empfehlen. Ich würde jederzeit wieder ein Auto dort mieten.

We should have checked reviews . Efore pur reservation... very bad experience with this company in Thessaloniki airport. we had rented out a car for one week, but had to wait for pick up at the arrival, and only one of us could go because they had not enough room in the van.
Upon departure from Thessaloniki, the company gate was closed when we arrived (although during business hours) , we had to call and wait about 15 minutes when two employees arrived, obviously not from the airport since they arrived with their own car. One employee asked firstly if we had a full insurance, then, very surprisingly pointed right away to a tiny scratch (under 5 mm long and under 1 mm large) which was not visible until he removed the dust on the passenger door and requested 250 euros for repair, same cost as if we had completely destroyed the door.
It seems the same thing happens all the time with the company. Cheap rental but damages requested if you don’t have a full insurance. After paying the 250 euros .. we had no choice, they know you can not take the risk to miss your flight. We were very unpleased and start complaining. The employee started to threaten us, saying he would keep more money on our credit card. Stay away from this company ..

Stay away! I rented The car at Drive Hellas at Thessaloniki Airport. The guy did not mark two scratches during inspections. He told us There are no bacause it is a new car. Fortunatelly We noticed them at The last moment. At the drop-off, I had one Small scratch and Small dent. They charged me 462eur plus 62eur For handling the documents!!! I hope I get back Money from My extra insurance.
Stay away!!!! At the end you will get scammed.

à eviler à tout prix effectivement:c 'est de la pure arnaque;tout est fait pour vous piquer votre caution

Please do not get scammed by these guys. It is cheap for a reason, they nail you at the end with all sort of unnecessary charges!! Never had any issues like this with the reputable companies. Do not fall for it!