Seems to be virtually no support for customer that like to gamble at night, waiting over 2 hours a withdrawal, still not been paid, im sure it will be paid, but needs to be more support available for... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had an issue where my free bet wasn't credited automatically after my qualifying bet settled. I contacted live chat support, and the issue was resolved within just a couple of minutes! Very friendly... Se mer
Företaget har svarat
Got a free bet excellent service i bet on a goal scorer first goal in play and he went straight of bet void Duncan kindly gave me money back as free bet
Företaget har svarat
The casino itself has such a cool minimalist design and modern feel. You will find hundreds of your favourite games for casino lovers as well as betting functionality for the sporty folk. One thin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Kontaktuppgifter
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Storbritannien
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
Viktig information
3,8
Bra
583 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great site best around Duncan also very…
Great site best around Duncan also very helpful
12 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Scott! Be lucky!!!
What can I say about dragon bet other…
Whar can I say about dragon bet other than amazing ? Amazing choice of games , super fast payout and had some good wins .
What makes it amazing ? The staff ! The staff are not like other casinos and actually care , they are friendly and helpful .
Special thanks to Duncan who went above and beyond ! Honestly he was so friendly , professional and helpful and it really brightened my day ! Give the man a pay rise ! Keep hold of him as he is just amazing !
12 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Thanks Jonathan, we place a huge amount of importance on our team. It's really important as a growing business to have people who understand and care and we're really glad to heat they are hitting the mark.
Thanks for the review and thanks for using DragonBet
Great kind customer service by Duncan…
Great kind customer service by Duncan James thank u kindly
12 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Daniel and thanks for being a customer of ours
Brilliant site I made an error with the…
Brilliant site I made an error with the promotion contacted them they got back to me quickly and gifted the free spins. Thank you so much!
12 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
No probs jess, hope the free spins worked out for you
Very bad experience opened account of…
Very bad experience opened account of course they let me deposit and right after suspended account now they refuse to refund my deposit which I haven't got chance to use. They require documents even I'm not holding active account with them. Very bad better to avoid it
11 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi Patka, we're very sorry that this is your experience and view.
To be clear, we would never and never have, held onto money that is not ours.
There are occasions however, when documentation is required to ensure that fraudulent account activity hasn't taken place in line with the terms and conditions agreed to upon sign up. If you get in touch with the customer service team they will be able to assist in helping you provide what is needed to release the funds.
Very good.good custemer servıce thank…
Very good.good custemer servıce thank you very much
11 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Hakan, and thanks for being a customer of ours
Owain was extremely helpful and…
Owain was extremely helpful and friendly on live chat
11 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Thanks Tommy, glad to hear Owain is representing what we're about as a company
Anthony was a great help and resolved…
Anthony was a great help and resolved my query
10 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Thanks Paul, appreciate you taking the time to write this. Anthony and all our customer service team are excellent (well we think so anyway)
Appreciate you being a customer and jump on the live chat if you ever need anything
Excellent service by Duncan Jones in…
Excellent service by Duncan Jones in customer services 👍🏻👍🏻
10 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Mark, he's a superstar and hopefully represents what we are about as a family run business
Great support service from Ducan
Great support service from Ducan. He resolved issues very quickly. Great site and games
10 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Scott, he's been getting a lot of praise lately and rightly so!
Thanks for the review and thanks for being a customer of ours
Duncan really helpful and quick and…
Duncan really helpful and quick and good to chat too
9 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Thanks for taking the time to review and for being a customer of ours. We'll let Duncan know you gave him a shout out
Just joined been great so far and great…
Just joined been great so far and great customer support from Anthony which is rare on betting sites nowadays.
9 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Thomas, as a family business it's a really important measure for us. Good luck with the site
Easy to use site and quick withdrawal
Easy to use site and quick withdrawal.
I had issues with accessing some games but after talking to Anthony he sorted it out quickly for me.
I don’t play big stakes but happy with the website.
5 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Julie,
Really pleased to hear the issues were sorted. Good luck with the site and if you ever encounter a problem again be sure to jump on the live chat.
First time emailing DragonBet and…
First time emailing DragonBet and thanks to Duncan everything went really well Thankyou duncan
8 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
That's great Anne, really pleased to hear Duncan was able to help. Feel free to get in touch whenever.
Good luck and thanks for your custom
Spoke with customer support agent…
Spoke with customer support agent Duncan regarding a bet that was settled incorrectly. The replies were instant via email and the issue was resolved within 5 minutes. Thanks again Duncan
7 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Steski, first of all apologies about the incorrect settlement but I'm glad it got sorted. Thanks for being a customer of ours
Quick to help answer my question
Quick to help answer my question. Duncan J was great. Nice to use a bookie that feels like they care about the punter
7 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Thanks Tara, we genuinely do. Appreciate the support and the review
10out of 10 best gambling site ive…
10out of 10 best gambling site ive played on in years. I won and cashed out £1000 before I even made a deposit and it was instant and I couldn't of spoke to 2 better guys than Duncan and drew
6 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Thanks Wayne, really pleased that the team are reflecting what we as a company set out to be. Best of luck going forward and well done on the win
Great site good slots
Great site good slots and best customer service from duncan and drew
7 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Claire, thanks for using us and thanks for the kind words
Very quick response
I received very quick responses from Duncan, when using the live help chat feature
7 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Thanks Mo, we're going to have to give Duncan a pay rise with all the praise he's been getting on here!
Thanks for using the site and best of luck
The best casino
7 juni 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Sarys, don't know if we're the best but we're certainly trying to be
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.