DLG Auto Services - Weybridge Omdömen 

392
TrustScore 4.5 av 5

4,7

Vickers Drive North, KT13 0YU Weybridge, England, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Se mer


Företagsinformation

  1. Bilreparation

Skrivet av företaget

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Kontaktuppgifter

  • Vickers Drive North, KT13 0YU, Weybridge, England, Storbritannien

  • 0345 878 5551

4,7

Utmärkt

TrustScore 4.5 av 5

392 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(392)

475 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

I found DLG very compitent and pleasant…

I found DLG very compitent and pleasant to deal with and very efficient, they notified me when they were picking up my car, told me how long they would take to repair the car and returned it back when they said they would.it was a very good service.

1 mars 2025
Betygsatt 5 av 5 stjärnor

I recommend

Good communication, they did an excellent job repairing my car like a brand new car, excellent customer service

25 mars 2025
Betygsatt 1 av 5 stjärnor

The second time my car was not repaired…

The second time my car was not repaired as should be. It costs me to rearrange my plans and money.
They promise a lot but for the completion the job is not supervised correctly.

18 mars 2025
Logotyp för DLG Auto Services - Weybridge

Svar från DLG Auto Services - Weybridge

We understand your frustration with the recent service you received. We strive to provide high-quality repairs and are disappointed to hear your car was not fixed properly. We value your feedback and will use it to improve our processes.

Betygsatt 1 av 5 stjärnor

Very poor service

My car just got delivered second time and is scratched on the side of recent repair after not being fully fixed first time

14 mars 2025
Logotyp för DLG Auto Services - Weybridge

Svar från DLG Auto Services - Weybridge

We understand your frustration. It's disappointing to receive a vehicle with damage, especially after a repair. We're committed to providing a positive experience for our customers and will look into this matter further.

Betygsatt 5 av 5 stjärnor

EXCEPTIONAL

Both customer service and team team was friendly, knowledgeable and explained what work needed to be carried out. Throughout the process they kept me informed of the progress every few days. Absolutely fantastic service, they went above and beyond to fix my car quickly and efficiently.
I would highly recommended them for their exceptional service which covers even time keeping; when they collected and also delivered my car they gave a specific time they arrived promptly within minutes.

17 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quick friendly service from start to…

Quick friendly service from start to finish. My claims handler Simon Tye always kept me up to date with progress and offered great service throughout. The repair did take some time due to availability of parts but overall the service was excellent

4 februari 2025
Betygsatt 5 av 5 stjärnor

Professional service

The whole experience, from collecting my car to the return after the repairs were completed, was carried out in a highly professional manner. Although there were some delays by the manufacturers in providing the parts required, I was kept up to date by the Repair Controller on the status of my vehicle on a minimum weekly basis. I have been very impressed with the service provided by DLG Auto Services. Everyone that I dealt with did what they said they would do without me having to chase them. All of the staff were polite and friendly. An excellent company ethos!

31 januari 2025
Betygsatt 5 av 5 stjärnor

Outstanding!

I cannot recommend DGL Autos highly enough.
Super courteous, kept me fully informed.
Did the repairs super fast and collection and delivery at my convenience.
You won’t find a better garage.

31 januari 2025
Omdöme utan inbjudan

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