Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... Se mer
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... Se mer
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... Se mer
Företagsinformation
Skrivet av företaget
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktuppgifter
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, Storbritannien
- 0345 3031737
4,7
Utmärkt
318 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent All Round Service
Everyone I had to deal with at DLG Auto Services was very friendly and courteous. The lady/ladies I spoke with on the phone to arrange car pickup and return and payment were cheerful and helpful - especially as we were out of the country when my car was ready, and they arranged to hold it back, as I preferred to be present when it was returned. The initial inspection man gave very useful advice, and both collection and return delivery drivers were excellent. They explained about the car photographs, and the new "paperless" admin service. I don't think they could have been any more cheerful and helpful! The email updates giving progress reports were useful too. And although I don't actually know any of the technicians who worked on my car, they,too, did an outstanding job.
10 juli 2025
A good job all round well done
10 juli 2025
Professional and helpful
Collected car and returned same following repair. Staff and telephone call staff very professional and helpful. Would certainly recommend same again.
27 maj 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
good my car back with extra body mark…
good my car back with extra body mark and pickup driver have hit my car but solution yet.
18 mars 2025
Svar från DLG Auto Services - Welwyn Garden City
Hi there, we would really like to look into this 1 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.
Dealings were very efficient and…
Dealings were very efficient and communication along the way very good, as was the repair.
20 mars 2025
The prompt service & professionalism.
1 april 2025
Excellent communication, speed and quality of work.
8 days from first contact to car collection. Excellent communication with the body shop through assessment of damage, receiving parts required, to completion of the works.
18 mars 2025
Everything worked like clockwork
Everything worked like clockwork, from the calls from customer services, to picking up the damaged car and depositing a courtesy car, to carrying out repairs sooner than the estimated time to the high quality of the repair and returning the car looking as good as new.
What's not to like?
11 mars 2025
Cracked windscreen.
Very helpful and pleased at first with accident repair until I noticed minutes after collecting my car that there was a small crack in the corner of the windscreen. Not sure what to do I carried on home. I contacted DLG about the screen and they agreed to collect the car and fit a new windscreen. This they did but it took a week to fit it! I think this was a bit excessive as windscreen companies can locate and change a wind screen within hours. This said the repair was of a good standard and I am very pleased with the outcome.
11 mars 2025
i thought the service i received was…
i thought the service i received was excellant, thumbs up to all concerned.
11 mars 2025
Great customer service
Great customer service. My car looked like new they returned it having repaired my rear bumper damage.
4 mars 2025
Excellent service from start of…
Excellent service from start of collection of my car to the return of it . Was kept up to date everything was explained about the work being done very nice clean curtsy car . All staff were very kind polite and helpful .
25 februari 2025
Omdöme utan inbjudan
Awesome service and immaculate repair…
Awesome service and immaculate repair work, car was returned in show room condition
11 februari 2025
Great service.
Great service car picked up mended to a high standard and delivered back the whole time being kept updated on progress.
4 februari 2025
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