DLG Auto Services - Wakefield Omdömen 

Efficient collection, reasonable finish to the repair of my vehicle. Bullish tactics in telling me I had to exchange the rental car back for my repaired own vehicle or there would be costs incurred. Once arranged my car was delivered back at the time stipulated by DLG well in fact 20 minutes earlier but that's by the by. The car was also supposed to come back clean, the interior had a sympathetic tidy round but the outside had been washed at least the day before but had been kept outside overnight and it was dirty with rain and dust water.
In short, decent repair work but poor customer service and attention to detail.

They offered me a brilliant service. Very happy to recommend them

Very efficient and effective.
I was kept informed of progress on the repair. Collection and delivery of my car before and after repair was exactly on the date and time stated. The repair was excellent, full Mark's DLG.

Friendly and helpful staff; kept in the know as to how the repairs were going on; car returned perfect, and even cleaner than when it went. Couldn't tell where the repair was done, and re-spraying was spot on

I was very easy to go through the whole process

Great service and job done to perfection

Generally a very good service and repair although contacts were made by land line rather than mobile phone despite DLG being informed that we would be away during the repair. Problem quickly resolved when the mistake was identified and DLG were contacted about this

Was told numerous times our car would be ready first 1 week then another week eventually 4 weeks

My car went for repair following an incident. DLG were appointed repairer. They collected my car and returned after repair completed. My car was returned with damage to the drivers door. However the company repaired the damage and provided a hire car for duration of the repair.
I have no complaints regarding the service.

They kept me informed of the progress.the work was very good. their was a small fault they came to to my home to correct this good sevice

DLG auto services repaired our Range Rover following an accident, they were very good, efficient and kept us up to date throughout.

Everything went well - repair to vehicle, collection and return.

Kept me informed every step of the way
Very helpful and friendly

Very good helpful staff

Did not repair my car properly wing is still miss aligned car has been to them 3 times now some one coming in Tuesday to rectify agian every time they take comes backs with damage else where including scathes and a broken windscreen

Great service great repairs to my car good notifications about progress of repairs al in all first class service

Kept me well informed turned up on time and did a great job

Great service from DLG they organised my repair very efficiently and kept me informed at all times, the quality of the repair was brilliant too :)

So, my car had a rear end shunt, quite minor damage, but three electrical faults were reported along with the body damage.
My light failure notification on the dashboard says that since the crash, my left rear tail lamp has failed, my right rear tail lamp has failed, my left rear tail lamp has failed, my right rear tail lamp has failed (yes, I get the messages twice) some other strange error messages appear, and since the accident my tailgate has opened twice, while driving!. Once before the repair once since the 'repair'
Fortunately the second time was while I was on an empty 30MPH road, so I could stop and close it.

I was told, after my car had been assessed, that a Merc specialist would be called in to solve the issue. This obviously has not happened. I sent a message to DLG, but got no response, so I fear my car will have to be sent to somewhere else at my own expense. I have very little faith in this garage, although the paint job is first class. I think they spent more time making notes on how dirty my car was, rather than fixing it. As the driver of the car that drove into me was at fault (by admission and video evidence) I feel very unhappy that I have to pay for repairs that were not present before the accident.

This is not the first time such an issue has occured with this company. But as stated, the paint work is excellent.

Update
My car has been back, for the second time today following the repair. I really hoped I could give at least one more star following my initial review. But I have actually removed a star. I would remove the remaining one if at all possible.
Following the accident, I had warning lights on my dashboard, and the boot lid would open randomly, even when driving (one case was middle lane of the M62)
Bad as that may be, it has been clearly stated that my dog travels with me.... In the boot! (My car is a c-class estate with plenty of room... Just for those of you concerned about my transport arrangements for my best friend)

According to a phone call following the first return visit, today they replaced the lock, the control and the boot motor.... I forget the full details of what was promised.

So they called me today to tell me it was ready to collect. I asked about the error messages on the dashboard, and was told there are no error messages on my dashboard. So when I sat in the car and turned the ignition on, I was not entirely surprised to see one of the error messages was still there.
So some chap came out to have a look... Firstly he complained my car smells of dog.... Er, my main worry about the random boot opening is because I HAVE A DOG!.

Then came the explanation as to why the error messages don't matter because there wasn't a fault. Well, there is a fault, when an error message appears, even if if there is no cause. In the end, he replaced a bulb, and at the moment (less than 6 hours, I have been clear of dashboard warnings)
My current issues are multiple. One, I had been clearly told there were no error messages. That was proven to be false.... Therefore I have no faith that anyone at DLG autos has taken the repair of my vehicle seriously. I have no faith the repairs have been carried out properly. I have no faith that my dog, the one that smells like a... Oh, yes, smells like a dog is safe while we are driving. I hate my car now, I feel my dog is at risk every time we drive anywhere.
If all of that was not bad enough, when I tried to explain that my car did not behave like this before the accident, the exact words this manager (whatever title he has) said were
"I only have your word for that"

How insulting can you be? I would have left the two stars if not for that revolting comment.

I would seriously recommend that you stay away from this place.

So I have been offended, I have doubts about the safety of my car, and someone ran in to me, the accident was not my fault. So I feel like I am being punished for the mistake made by a young driver. I am seriously unhappy.

This update has been edited multiple times because I am so unspeakably angry, my spelling and grammar suffered. This final version is the best I am able to present.