They did a wonderful job and were very nice to deal with. They also cleaned the car before returning it. However, after getting my collection date and an e-mail confirming they would come for the car... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Initially all going well re repair, car returned though missing mirror cover. So sent back and to be fair they were quick to provide courtesy car and sort problem. Staff helpful, apologetic too and co... Se mer
My car was sent here by Churchill Insurance for accident damage repairs. Good service with regular updates from the staff in branch. Had a few issues with my car after the initial repair, but all w... Se mer
Företaget har svarat
My car needed a new wing, bumper and headlight after being in a crash.. Was initially told that my car could possibly be written off due to it being 13 years old.. But this dream team worked their mag... Se mer
Företagsinformation
Skrivet av företaget
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktuppgifter
Cunninghame Road, Clyde Industrial Estate, G73 1PP, Glasgow, Scotland, Storbritannien
- 0345 3031623
4,7
Utmärkt
579 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Satisfactory repair
They collected and returned the car by a low loader. They also kept us well informed during the repair
The only problem was the replacement car was not in the same class as our vehicle - it seemed to be inferior in many ways and was not a pleasure to sit in or drive.
20 maj 2025
Well Impressed
What a positive experience with DLG Glasgow.
From pick up to delivery, communications and quality of workmanship the service was first class. Poor car was given a right good front end collision and has came back as good as it was.
21 maj 2025
Omdöme utan inbjudan
…A second to none service.
I was kept informed of the progress of the repairs of my car from start to finish. Their staff were friendly and knowledgeable. They hired a taxi for me when I dropped off my car at their site, and another one when they finished the repairs. Their reception staff were very friendly and helpful. Overall, I received a second to none service which exceeded my expectations.
20 maj 2025
Quick
Quick. efficient. work was great sorted in a quick manner very good experience from these guys top class from the reception staff too the people doing the work including the delivery guy who picked up my vw caravelle
20 maj 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Poor service and over charged
The company do not understand the loss of BMW key. They attempted to charge £1,700 for the loss of a Key. They failed to understand that a BMW dealership can cancel a lost key and replace the key for £500 ...
YOU DON'T NEED TO REPLACE THE LOCK SET...
I seriously belive they would have replaced the key with BMW dealership and overcharged me.
21 maj 2025
Omdöme utan inbjudan
Svar från DLG Auto Services - Glasgow
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments
DLG operate a very professional repair…
DLG operate a very professional repair solution, taking care to keep us informed and updated on any delays or additional work that needs to be done.
A great organisation to deal with.
13 maj 2025
Excellent service from start to finish
13 maj 2025
DLG Auto
Car picked up with no hassle and returned in a quick amount of time with my car being valeted whilst away.
6 maj 2025
Excellent service…
Car was picked up from house dead on time, was kept up to date via text or email.
Was delivered on time to.
No complaints at all
6 maj 2025
Call service staff all friendly and…
Call service staff all friendly and professional. Mechanics were also friendly and professional. Repair and service was excellant.
29 april 2025
Excellent job on the the repair
Excellent job on the the repair, it took a long time however, it was not down to DLG the spares were the issue but they kept us informed on the progress of the repairs weekly,
Once again excellent job!
22 april 2025
Excellent service
Excellent service. Good communication, job completely speedily to an excellent standard. Car returned thoroughly cleaned outside and in. All staff I dealt with were friendly and professional.
29 april 2025
Hassle free service
Hassle free service. Explained what they would do and when it would be done, and did exactly as they said. Great service.
17 april 2025
Communication & information poor
Communication & information poor. Advised car picked up for repair assessment over 1/2 days didn't return for 2weeks. Courtesy car from Auxilis took 3 days to arrange. Impacted hospital appointment & picking up grandkids. All due to incorrect information
1 april 2025
Svar från DLG Auto Services - Glasgow
We understand your frustration with the communication and delays you experienced. We strive to provide clear and timely information to our customers and are disappointed that this was not your experience. We will review our processes to ensure that we are providing the best possible service to our customers.
A wait for parts understandable
A wait for parts understandable. Power to offside mirror not connected but rectified by home visit. Quality of work appears very good. Thanks for your attention.
15 april 2025
Excellent service
Very efficient collection and return of car with work completed faster than original estimate. Communication excellent throughout. Repair quality was excellent.
26 mars 2025
No problems at all
No problems at all, car was returned when they said, washed and hoovered and a good job done on the bodywork damage. Kept up to date on what the progress was by text messages. Can’t fault at all.
8 april 2025
Great service from start to finish.
When I contacted Direct Line to advise of my accident and to submit a claim they advised who would contact me to collect the car and also what actions would follow. Within 30 minutes I had the call from DLG and my car was booked in on a date that suited me. They also kept me informed as to progress of my car and when it would be returned. Both the collection and return of the car when without a hitch. Car looks great.
8 april 2025
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