Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... Se mer
Plats
Byt platsCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... Se mer
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... Se mer
Företaget har svarat
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... Se mer
Företagsinformation
Skrivet av företaget
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktuppgifter
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, Storbritannien
- 0345 878 6100
4,6
Utmärkt
336 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I cannot praise DLG highly enough!
I cannot praise DLG highly enough! Fantastic standard of workmanship but also their communication was outstanding. They kept me informed every step of the way, brought a courtesy car which was clean, in great condition and a good quality car. On collection of my own car they were so helpful and efficient, it was evident by the safety information on the walls they are a well managed and well led company. Such a joy to deal with!
14 december 2024
Omdöme utan inbjudan
Good work but they would keep communicating with the wrong persot
The repairs we beautifully done and the service was excellent. They would have got five stars but their central office kept sending messages to someone who had asked not to receive them and was irritated by receiving them.
10 december 2024
Great service
Great service. Kept us well informed. Vehicle returned in perfect condition.
3 december 2024
The staff were very helpful and
The staff were very helpful and, as they are UK based, the phone line worked! The pick up and drop off of the vehicle happened when they said it would.
3 december 2024
Great service and a brilliant job
Great service and a brilliant job, kept informed every step of the repair
26 november 2024
My car was picked up by a friendly guy…
My car was picked up by a friendly guy who assured me I would hear from DLG the following day. I got a call the day after assuring me that my car had been assessed and the repair could maybe take up to 7 days to be done. 5 days later I got a call to say that my car was fixed and would be returned the next day. Delighted with the repair and want to thank the team for their service.
26 november 2024
Edinburgh branch
Had my BMW X3 in to repair a scuff on the bumper. The team took the car in quickly to repair it, they tidied up the whole bumper and truly went over and above to make the car look great - cant thank them enough top job and lovely people to deal with. Excellent communication too - 5 star.
22 november 2024
Omdöme utan inbjudan
Excellent customer service and the…
Excellent customer service and the repairs to my car were exceptional
Can’t fault any of the work done and the garage kept me up to date with everything on a regular basis
Work was done very swiftly and I very much appreciate how well done and quickly the job was completed
19 november 2024
The whole process from start to finish…
The whole process from start to finish - ringing insurance and making the claim to repairs being done and car returned was so efficient I can hardly believe it!
Excellent service from DLG and a very good repair too
14 november 2024
Omdöme utan inbjudan
As good as it gets
Prompt and clear communication throughout; efficient, helpful and friendly collection and delivery of the vehicle; first rate repairs to vehicle
19 november 2024
Efficient service
I was kept informed of the work on my car, given approximate timescales for the work and the car arrived when they said it would.
The car was clean inside and out and I was happy with the work.
31 oktober 2024
Prompt repair, good comms
Very helpful and efficient. Prompt repair, good communication.
29 oktober 2024
Punctual collection and delivery …
Our car was collected and delivered back to our home very efficiently and timely. The damaged door was replaced and looks great, a very happy customer.
11 oktober 2024
Customer satisfaction
The repair work was excellent, they kept me informed of work progress, and the collection and delivery service were outstanding. Due to part shortages it took longer to complete than expected
8 oktober 2024
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