We bought a kitchen at the end of last year - 2025. We waited so long for deliveries that never showed up and lost our fitter. We had items to return to B&Q in the region of £2000 and 2 months later still have no refund. We are so sick and tired of trying to get our refund to no avail. Always somebody will call us back, this has been escalated but then nothing is resolved. Totally at the end with this company - maybe that's what they want, for us to give up trying to get our money back. Well, we won't. I think if I don't have it soon I will stand outside B&Q in Galway with a placard. this is the worst service I have ever known. Thanks for listening.

Ordered a rug via click and collect. Received several calls to confirm.when I was picking it up despite having 7 days to collect. Received an email that it had been collected, which I had not, upon following up, it was confirmed that it had been given to someone else. Had to return to the store twice go collect it as it could not be given to me while it was established who the rug had been given to. After 3 days, I was told the rug was the available for collection. Staff were helpful getting the issue resolved but I wouldn't use click and collect again given the number of follow up calls, etc to get it resolved.

Very comfortable, good quality working shoes, best price around, cheap & fast delivery.

I start by saying if I could give 0 I would. Ordered cupboard door handles around a month ago. Had 19 different delivery dates & still no delivery has arrived at my door. Customer service stinks..!!!! Avoid..!!!

Easy to order online, item was ready for collection very quickly. Looks great, exactly as ordered and great value.

I found quality and price of the products to be excellent. Delivery was quick with very polite drivers

Absolutely excellent as always. The staff were extremely friendly and helpful.

Order placed and paid for, delivery. Due delivery 1week later. Email received 1oc am the day before to say my order had been cancelled. "Not in stock" was it in stock when I ordered? No reply. Disgraceful. I will never order from them again. Beware!!!!

We shopped at the Limerick branch of B&Q. Very helpful and courteous staff, the store has everything you need for your DIY projects, and all at very good prices.

My click n collect is a ready within minutes sometimes or last than an hour 🛍️🇮🇪

Goods were ok. A lock suggested as an item compatible with a storage box didn’t fit at all. My review was deleted as I suggested that wasn’t very helpful so only giving 3 stars here, don’t think I was unreasonable. Karma

Helpful friendly staff excellent service

Ordered click and collect form swords, Dublin store, never collected the order, got an email saying thanks for collecting the order? Called the store several times no one ever picks up?
Reached out to the customer care by email, they had to excalate the request to the store, it's been weeks since I sent the original email. What is going on?
Order number: 1062653237

Lovely staff in the Letterkenny store. Just not enough of them.

Good help from helpful staff

We bought a trolley for moving house, best thing we’ve bought, made life so easy moving heavy items, very good quality , turdy trolley , highly recommend

I placed and paid for an order at the beginning of April and I’m still waiting for it. I have had to cancel work men three times because my order hasn’t arrived even though I received emails on two different occasions saying it would be delivered. The customer service is absolutely shocking. I will not be shopping there again.

Delivery was prompt and I was delighted with the product. My only issue was there was only one delivery guy which made unloading the truck very difficult. Apart from that, I was delighted with the service 😊

Very good customer service, fast delivery and good quality products

Paid for items online that I never received.... receeived 2/3 items