Divertimenti Omdömen 

⭐ 1/5 — Beautiful products, but refused responsibility when their own packing failed

I purchased five Bordallo Pinheiro pieces from the Brompton store, telling the salesperson clearly they were going to Singapore. The salesperson assured me they would be packed to the same standard as their export shipments. On that assurance, I proceeded.

Three boxes were packed by Divertimenti. In two boxes, every item was individually wrapped in brown paper — those arrived in Singapore in perfect condition. In the third box, the items were NOT individually wrapped the same way. Every single item in that box arrived broken. I have video of all three boxes.

All three boxes travelled together on the same Singapore Airlines flight under the airline's special fragile-handling procedures — identical carriage, identical handling. Two packing methods, two outcomes. The conclusion draws itself.

Before anyone from the store replies, let me address what they told me in writing when I raised this:

• "The box was packed to our established standard." Then why were the other two boxes packed differently — with individual wrapping — and why did only the box without it fail? Their own reply admitted the internal packing "differed in presentation."

• "You declined our insured DHL delivery." I purchased in reliance on their salesperson's assurance of export-standard packing. Choosing my own carriage does not excuse packing one box to a lower standard than the other two.

• "The courier must have damaged it." The same carriage delivered two properly wrapped boxes without a scratch. And they later suggested the items were simply repacked using the packaging that brought them from Portugal — which is not the export-standard packing that was promised.

• "Prove the chips existed before packing." Two items arrived chipped beneath wrapping that was intact. Divertimenti packed them and was the last to see them unwrapped.

What troubles me most: other reviewers here and on Trustpilot describe broken-on-arrival items being promptly replaced. When I presented video evidence of a packing inconsistency, I was refused outright and told the matter was "final."

Lovely shop, lovely products. But if anything goes wrong after you pay, my experience is that you are on your own — even when the evidence points to their own packing. Buy in person, inspect everything, and do not rely on verbal assurances.

A great welcome.
A fun, relaxed and interesting evening with delicious food to try out.

Brilliant service excellent choices
Helpful responsive personalised service

Order / product

Items were sent promptly and well packaged to avoid any damage.
Competitive price. Overall good shopping experience.

Easy to use website, quick delivery

Terrific Magimix Cook Expert course and delicious food 😊

Divermenti work hard to ensure good customer care and keep you informed with progress in delivery, even when a third party, in my case, Parcelforce, lost my plates. My order was replaced and received as quickly as possible by Divermenti.

The delivery was quick and a reliable delivery company. Not Everi! The plate was well packed

Great shop! Wonderful choice. Wish I lived closer to attend the cooking classes 👨‍🍳

Easy ordering, quick delivery packaged well and beautiful product.

The speed of delivery was impressive but I had to have the delivery made to an alternate location as you could not deliver to my home address on the Isle of Man. Post code IM9 4NW

Easy to order good communication and delivery.

Quality products, delivered quickly, and received phone call about one of the items that was not in stock.

Prompt delivery, no issues

Fantastic customer service as someone called immediately after I placed my order to say one plate was out of stock. All resolved and fairly quick delivery but love the items. Thank you.

A great product. Easy to order. Well-packaged. Delivery arrangements very good.

Excellent product and it arrived very quickly.

Quick delivery, great product
Many thanks

Absolutely love the products. However I do think the website needs a bit of an upgrade. Was buying 8 dinner plates, 8 side plates and 8 pasta bowls for my granddaughter. She wanted one of each of the designs in the Amalfi collection, not 8 of the same design. The website doesn’t allow you to simply click on each of the designs, you had to add one to the basket and keep going backwards and forwards. Took ages. I tried calling the 2 tel numbers I found on the site several times, as thought it may be easier to do it over the phone, but no one answered. The dinner service was delivered fine however, no problem with that.