Awful customer service, been waiting for my phone to arrive for the past 4 days. Have taken 3 full days off work, waiting in all day and no phone has still arrived. Delivery been cancelled on 3 separa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great choice of handsets and tariffs. My choice of handset was ready and available for upgrade on my current contract. Ordering was very easy and straight forward. Customer service was spot on with qu... Se mer
Företaget har svarat
I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone... Se mer
Företaget har svarat
Although to the untrained eye, it can be difficult to navigate the prices, I found this relatively easy, and found myself the most excellent deal. The phone came quickly and everyone at every level th... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
We make choosing a new mobile phone simple! All the best UK deals, from all the networks, all in one place and hand-picked by humans. Whether you want the latest iPhone, Samsung Galaxy or a great value SIM only offer, we're here to ensure you get the best possible deal available.
Kontaktuppgifter
Bemin House, Cox Lane, Chessington, KT9 1SG, Chessington, Storbritannien
- 0203 869 4251
- customerservice@directmobiles.co.uk
- directmobiles.co.uk
3,6
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Direct Mobiles are Great.....
Direct Mobiles are Great.....
Took out an iPhone contract for my grandson and was over the moon with the all round,professional,helpful,friendly service and fantastic prices.
Have just upgraded which was so easy to do over the phone and David (Trigg) was so great to deal with.He was brilliant with customer service, so helpful & informative with the upgrade.
My grandson and I are sooo.... pleased.
Thankyou again David
Keep up the fantastic work you all do & I myself will upgrade at end of year.
Mrs Carter
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Mrs Carter,
Thank you for your feedback about the service you received from David.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php We look forward to upgrading you in the future. Regards, Direct Mobiles.
Very responsive costumer service
Very responsive costumer service, I have recived my new phone fast and hassle free. I would definitely recommend it!
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Hagighiol, Thank you for your feedback about the service you received. Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php We look forward to upgrading you in the future. Regards, Direct Mobiles.
Excellent services
Excellent services. I would recommend this phone company to everyone.
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Zaida, Thank you for your feedback about the service you received. Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php We look forward to upgrading you in the future. Regards, Direct Mobiles.
Great companygreat company
Great company, got my pretty new phone for a fraction of the cost as normal. Will be using again.
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Matt,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great service!
Great value, great customer service and always 100% transparency when you have any queries. Would very much recommend.
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Ryan,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Good company but issues with insurance.
Dealing with Direct Mobilleawas fast and easy. Very good service all round. The only issue I found was the phone insurance in my opinion was not fit for purpose. I would buy from Direct Mobiles again but unless they change the insurance company will never insure with them.
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Stephen,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Top spec iPhone 8 Fab
Top spec iPhone 8 bought with no upfront cost unlike main carriers and better contract with more of everything. Great company and strongly recommended
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Tim,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent sevies my phone on time &…
Excellent sevies my phone on time & great price thank you
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Malcolm,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Svar från Direct Mobiles
Dear Emma,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Super fast service from these guys
Super fast service from these guys. I wouldn’t hesitate to buy from them again. They always seem to have the best deals on too - much better than the high street
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Vicki,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Svar från Direct Mobiles
Dear Bradley,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Attempted to purchase 5 Samsung Sim…
Attempted to purchase 5 Samsung Sim Free phones for a business, Direct Mobiles happily took full payment in advance, constantly missed delivery dates. Eventually received a full refund.
Went directly to Samsung purchased 5 units through their online shop, delivered within 36 hours.
If your a business user requiring more than 1 phone, user another vendor, if purchasing 1 phone then this company as a good as anyone.
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Hi Richard,
We apologise for the delay and any inconvenience caused.
This is not the level of service we would normally provide.
Kind Regards,
Emilie
Customer Services
Good Value for money compared to other…
Good Value for money compared to other mobile phone providers.
I was fairly sceptical prior to taking out a contract via a website, as this was a 1st for me. Only down side to my purchase was my application being rejected, owing to a 'failed credit check'; which was puzzling as i have an excellent credit rating. After contacting my current service provider via email, i was able overturn the decision, forwarding on the email confirmation for verification.
Overall, i would use again.
5 mars 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Scott,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Brilliant
I got an email saying phone was out of stock and it will be in stock within 5 working days. Only took 2 days. Good fast helpful service. Will use again.
16 januari 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Jamie,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Svar från Direct Mobiles
Dear Amanda,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
I was quiet surprised really surprised…am happy
I was quiet surprised really surprised when you send me back the email saying everything is fine regarding my id so that I can get the phone. Am really enjoying it
10 januari 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Doris,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent customer service
Brilliant communication
Refurbished iPhone ( looked brand new)
Excellent customer service
💯 recommended
8 januari 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Raphelita,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Brilliant customer service kept me up…
Brilliant customer service kept me up to date on my purchase from start to finish.
Really quick despatch time thank you would recommend you to anyone brilliant service
4 januari 2019
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Sharon,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
I am very pleased at the service…
I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone. A less scrupulous supplier would have just sent it regardeless. Unfortunately the delay in my replying meant that my phone became out of stock. However the replacement arrived as indicated,when stocks were replenished. I did also have a query about my SIM card which they promptly responded to and resolved my query. I have no hesitation in recommending them to anyone.
21 december 2018
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Dr Poole,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Very fast service and very good!
18 december 2018
Omdöme utan inbjudan
Svar från Direct Mobiles
Dear Daniel,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.