Dinnerly AU Omdömen 

1 341
TrustScore 3.5 av 5

3,5

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Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Joined Dinnerly through an Everyday Rewards promo in Nov22. Didn't get the 10,000 bonus points until 8 weeks after signing up, and multiple emails requesting them. I ended up sending their invoices to... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I love that Dinnerly takes the stress out of meal planning and grocery shopping. For a neurodivergent person like myself, I find it much easier than going to the grocery store to buy dinner ingredient... Se mer

Betygsatt 1 av 5 stjärnor

Last week (25 Aug) two of three meals spoiled meat in the fridge within 3 days (second time in a month, last time got sick and vet bill $300 for one piece given to my doggy). No response for 1 we... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

Need to be a greater variety of meals, too many are based around noodles or pasta. Previously ( before add ons etc) more options were available ( even cakes etc). Serving sizes for 2 people are ina... Se mer

Företagsinformation

  1. Mat, dryck och tobak

Skrivet av företaget

Dinnerly is Australia's affordable meal kit. With 50+ fam-friendly recipes to choose from every week that are ready in 30 minutes or less, we've got your whole crew covered.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(1 341)

31 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I live the variety in the recipes and…

I live the variety in the recipes and the quality of the produce and meat is generally better than woolies or coles. We do tend to get more peas than my family will eat, but other than that - we’re happy. It did take moving delivery days around to get the food on time.

17 februari 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Ensure you order before cut off date

Dinnerly provides tasty and I expensive food, but the lead time between order and delivery date is too long. If you had to go away for a funeral or into hospital you waste a box of food.
Also even though I advised I am gluten intolerant, and didn't complete my order a week before the delivery, so Dinnerly chose my meals for me, and one meal contained soft shell tacos which are not gluten free.

11 februari 2023
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hello Leah, thank you so much for your contact. I'm so sorry to hear that our service did not live up to your expectations. We have great expectations for ourselves, thus it makes us quite sad to learn that in this case, those expectations were not reached. If you do not have done so, please reach out to us, via email at contact@dinnerly.com.au, over the phone, or chat function on our website and our customer care team will be glad to assist you with this. All the best!

Betygsatt 5 av 5 stjärnor

Gotta love Dinnerly

Gotta love Dinnerly for the ease of not having to think about what’s for dinner or shopping for ingredients, just select what I want and like magic a box of ingredients get delivered to my door. All I need to do is cook and eat.

For those not sure and time poor it’s a great option.

5 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great recipes

Great recipes. Easy to follow and very tasty. The price is also reasonable and the communication is exceptional

29 januari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super tasty & generous servings!

Easy to cook meals delivered straight to your door that require minimal dishes!! Super tasty, generous servings and,, quality ingredients. very happy customer so far!

23 januari 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Joined Dinnerly thru Woolworths …

Joined Dinnerly through an Everyday Rewards promo in Nov22. Didn't get the 10,000 bonus points until 8 weeks after signing up, and multiple emails requesting them. I ended up sending their invoices to Woolworth to chase them up. Unimpressed when the first delivery wasn't left at the door, but just left at the front gate. Subsequent deliveries were OK after complaint. The clever and copious marketing emails are a bit annoying. I liked cooking the food they delivered but may just go back to frozen meals as they are cheaper and require less effort.

16 januari 2023
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi Jennifer! We're very sorry to hear about your experience with Dinnerly. We set a high standard for ourselves and understand how frustrated you were when that standard was not met. We sincerely apologize for the service you received and would appreciate the opportunity to look into this for you. For this, we kindly ask that you reach out to our Customer Care team at hi@dinnerly.com, chat, phone call, or Facebook message. Thank you in advance.

Betygsatt 3 av 5 stjärnor

Sick of sweet potato.

Sick of sweet potato.
I know supplies are down but I live in Tasmania where you source the potatoes and there is no shortage, it’s easier for me to go to my local woolies or coles or local suppliers and get white potatoes
You Need the option to allow to choose to not substitute an item and instead just take out of pack.
I’ve got 12 sweet potatoes in my fridge which I will not use, such a waste

6 januari 2023
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi Shae, thank you for your feedback. We're sorry to hear about your dissatisfaction with the substitutions that have been made this week. Of course, it's something we try to avoid as much as we possibly can, but sometimes when our suppliers have shortages, we have to find alternative ways to supply you with a similar, identical, or better quality ingredient. We would love to use your feedback for active improvements. Please feel free to provide your comments to our customer care team at hi@dinnerly.com.au, chat, phone call, or Facebook chat. Thank you in advance!

Betygsatt 4 av 5 stjärnor

Great value, delicious meals

For the most part, meals are delicious, easy to prepare and varied.
Value for money.
Delivery is as scheduled and most of the time parcel is left in the specified place. Only hesitation in giving 5 stars are that occasionally the parcel has been left at the front of our property by the nature strip leaving it vulnerable to being stolen, the large tortilla have arrived broken and unusable, and the sausage meal was not very enjoyable. But, other than these issues we are very happy with Dinnerly and will continue our subscription. Thank you.

28 december 2022
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Service has drastically decreased

I like the recipes and never had an issue until 2-3mths ago. I now have issues with the delivery driver following instructions and leaving my box in the wrong place, meaning it gets ants in it, among other issues. Over the last 2 months, I have had 3 boxes not delivered and multiple boxes delivered on different days.
If the service goes back to what it used to be, I will continue ordering, but I'm seriously considering trying another company.
Quick addition based on the reply- I called everyday and they couldn't find my box and didn't get any solutions. I have sent emails and got no reply - the last email I sent was 2 weeks ago, and still no reply.

6 januari 2023
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hello Katrina, thank you so much for your contact. Our apologies for the late reply. We are so sorry to hear that our service did not live up to your expectations. We have great expectations for ourselves, thus it makes us quite sad to learn that in this case, those expectations were not reached. If you do not have done so, please reach out to us, via email 
at contact@dinnerly.com.au, over the phone, or chat function on our website and our customer care team will be glad to assist you with this. All the best!

Betygsatt 1 av 5 stjärnor

No communication and subscription reactivated without my consent

I have just had my Dinnerly subscription reactivated automatically by Dinnerly. I cancelled my subscription in May 2022, and have not been in touch, visited their website, logged in to my account, or spoken to them since.
Suddenly on 31st December, Dinnerly decided to reactivate my account (not sure why!!).
The only reason I know is that I received three SMS from Dinnerly (given that I received three I actually thought it was spam but I then received an email saying my delivery was scheduled for tomorrow).
This is completely bizarre and when I called the Dinnerly they had no interest in what I had to say, said I paused my account (randomly to the end of the year); which is a huge coincidence and no email was received to say that my account was reactivated!!
Please watch out for these dodgy tactics. The company is struggling at the minute but unethical practices will only damage your brand further. I will be giving you zero business in the future and recommending against you to all friends and family.

Response to their answer:
That is just a generic response that you send to all of your customers. I have spoken to your customer care centre and they offered no empathy or service at all. Apparently in mid-May I reactivated my account to start on January 1st (seven months in the future). I’ve lost $150 and they won’t provide any refund or credit. Hope someone enjoys our dinnerly box at an address I don’t even live at now!!

Also the fact you give out an American number to your Dinnerly AU customer reviews shows how little you care or know about your customers.

6 januari 2023
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hello Robert, thank you so much for your reply. 
We sincerely apologise for this error. It was not our intention to provide the incorrect phone number. We want to ensure that we review each formal complaint made by each of our customers individually with the intention of being able to identify our failures so that we can provide the best resolution for them that can maintain the satisfaction of each customer and improve as a company to be able to keep providing our customers with the best service. Our customer's happiness and satisfaction are our top priority. In order to make amends for our error in providing the incorrect contact information, we kindly request that you get in touch with us at 02 9056 7570 or through the website's chat feature. A member of our customer service staff would be happy to help. All the best!

Betygsatt 1 av 5 stjärnor

Avoid. Terrible communication

Customer service was unable to modify or rectify my order. Dinnerly and Marley Spoon communication goes to junk mail and ends up leaving the customer paying for meals they did not choose and cannot eat. Terrible service all around. Much better of using an alternate dinner box service

28 december 2022
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi and thank you for your feedback. I am sorry to hear you had this kind of experience with the service. We would love to help you further and use your feedback for active improvements so please direct your comments to our customer care team at hi@dinnerly.com.au, via live chat, phone call or Facebook chat. Thanks in advance!

Betygsatt 5 av 5 stjärnor

Extremely convenient way to get fresh…

Extremely convenient way to get fresh meals. The ingredients are fresh the meal choice is amazing and they are 95% on point. The other 5% was trying new flavours which didn't work for us. There is no more wastage as you get exactly what you need. I did this as a trial and we are now 6 months in and still loving it.

22 december 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Meals are easy to make with great…

Meals are easy to make with great taste. My only issue is I’m sick of the sweet potato. Tasmania has heaps of normal potatoes now and I hope you change back to normal potatoes. It saves me wasting money throwing out the sweet potato!

22 december 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Things we’re missing from 1 meal and…

Things we’re missing from 1 meal and unsuitable substitutes in the other 2 which is very disappointing

5 december 2022
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi Nicole, thanks for your feedback. We're so sorry that your delivery arrived incomplete, this is not the experience that we are constantly striving to provide. If you haven't yet, please reach out to our customer service team via email at hi@dinnerly.com.au, chat, Facebook chat, or give us a call at 02 9056 7570. We hope to hear from you soon. All the best.

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