Dinnerly AU Omdömen 

1 341
TrustScore 3.5 av 5

3,5

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Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Joined Dinnerly through an Everyday Rewards promo in Nov22. Didn't get the 10,000 bonus points until 8 weeks after signing up, and multiple emails requesting them. I ended up sending their invoices to... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I love that Dinnerly takes the stress out of meal planning and grocery shopping. For a neurodivergent person like myself, I find it much easier than going to the grocery store to buy dinner ingredient... Se mer

Betygsatt 1 av 5 stjärnor

Last week (25 Aug) two of three meals spoiled meat in the fridge within 3 days (second time in a month, last time got sick and vet bill $300 for one piece given to my doggy). No response for 1 we... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

Need to be a greater variety of meals, too many are based around noodles or pasta. Previously ( before add ons etc) more options were available ( even cakes etc). Serving sizes for 2 people are ina... Se mer

Företagsinformation

  1. Mat, dryck och tobak

Skrivet av företaget

Dinnerly is Australia's affordable meal kit. With 50+ fam-friendly recipes to choose from every week that are ready in 30 minutes or less, we've got your whole crew covered.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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3,5

Alla omdömen

(1 341)

31 omdömen under de senaste 12 månaderna

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Betygsatt 2 av 5 stjärnor

Greens were not as fresh as I expected…

Greens were not as fresh as I expected and garlic was soft.
For the cost of four meals for two, quality was not present.
Flavours were great though.

7 november 2025
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hello Katrina, thank you for your feedback. We are so happy to hear that the flavors were great, but we sincerely apologize that you felt the quality was not present for the cost of the box. We hold ourselves to high standards, and it makes us sad to learn that we failed to meet those expectations, especially concerning produce quality. We need to investigate this specific issue with our suppliers. Please reach out to us via email at  hi@dinnerly.com.au, over the phone 02 9056 7570, or through the chat function on our website. Our customer care team will be glad to assist you with compensation for the unusable ingredients. All the best!

Betygsatt 1 av 5 stjärnor

I do not recomnend them anymore.

Dinnerly has greatly changed over the few years I used them. They definitely increased variety of dishes.
However, they quality of products dropped quite a bit, often sending non-fresh greens, weathered veggies.
The volume of produce in recipes has drastically reduced - early days their meals for two always fed the crowd of four or split the dish in two meals intakes for two. These days they dish for two feeds me once - ALONE.
I gave them feedbacks on multiple occasions - be it inferior quality of ingredients, loss of ingredient or overall negative due to selection of supply. But nothing has improved.
Now, they even send shakshuka ingredients without key product of the dish - THE EGGS!!!
I would definitely not recommend Dinnerly anymore.

13 oktober 2025
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi Pavel, thank you for your feedback and for taking the time to share your experience. We are truly sorry to hear about the issues you’ve encountered with the quality and quantity of ingredients, and we completely understand how frustrating this must be. Your feedback has been noted and shared with our procurement and fulfilment teams to help improve the customer experience. If you’d like to discuss this further or need support with a recent order, please reach out to us at hi@dinnerly.com.au. Best!

Betygsatt 1 av 5 stjärnor

2 of 3 meals spoiled no response

Last week (25 Aug) two of three meals spoiled meat in the fridge within 3 days (second time in a month, last time got sick and vet bill $300 for one piece given to my doggy).
No response for 1 week now.
Seeking refund for inedible meals but can’t even get any email response.
Haven’t cancelled yet since I am sure they will not refund me if I do.
Given they are uninterested considering going straight to consumer affairs…any suggestions? The general public needs protection against the poor quality and lack of interest in customer welfare!

25 augusti 2025
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi Cooper. Thanks for your feedback! We're sincerely sorry that you had such a poor experience. Apologies for the late reply. This is due to the high volume of customer inbound contacts that we are experiencing, so it is taking more time than usual to get back to everyone. For additional support, feel free to call us on 02 9056 7570, Monday to Friday, or contact us via live chat or at hi@dinnerly.com.au (mailto:hi@dinnerly.com.au). Kind regards.

Betygsatt 1 av 5 stjärnor

Cancelling dinnerly is like cancelling a gym membership

I joined out of curiosity and then cancelled minutes after realising I wasn't interested. I was still charged for a box of food. Then I was told even though I cancelled my subscription minutes after creating my account that I was still required to email them specifically according that I didn't want the box. Then they proceeded to show me where they hid it in their terms and conditions

2 september 2025
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi Jason, thanks for your feedback! We are sorry to hear you were disappointed with the order cancellation procedure. Rest assured, your comments have been forwarded to our teams internally and we apologise for any inconvenience caused. For future reference, you can always keep up to date with our current and upcoming meals at www.dinnerly.com.au/menu without signing up or providing any form of payment information. Kind regards, The Dinnerly Team.

Betygsatt 5 av 5 stjärnor

The easy of it all

The easy of it all, from selection your meals to the arrive at your door. The recipes are quick and easy to follow.
I also like that the calories are worked out for you.

21 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I would put a zero if i could

I would put a zero if i could. I have been buying Dinnerly for about 4 years and was generally happy. However last Saturday my delivery was not loaded and the driver told me it would be delivered on the Sunday. It was not. I sent a support enquiry and did not hear back. On Tuesday the box turned but the meat was no longer refrigerated. As we are in winter this can only mean my box has been lying around somewhere for 5 days. This is disgusting customer service and you basically expect people to poison themselves with meat unsuitable for consumption. I will never buy from Dinnerly again and will put in a complain with the consumer watchdog

1 juli 2025
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi Laurence, thank you for your feedback. We’re very sorry to hear about your recent experience — this is absolutely not the standard we strive for, especially after four years of your loyalty. We completely understand your frustration and concern, particularly regarding the delay and the condition of the ingredients upon arrival. Please know we take situations like this very seriously. We’d really appreciate the chance to investigate further and make things right. If you haven’t already, could you please email us at hi@dinnerly.com with your account details so we can follow up directly? Thank you again for your honest feedback — we truly regret the disappointment caused. Warm regards.

Betygsatt 5 av 5 stjärnor

The food has been great

The food has been great. It’s not expensive. We don’t have any leftovers which is great. There has been times we have added a couple of extra things to make the meal a bit larger but most of the time no issues at all love the food so easy to cook doesn’t take much. We are very happy.

27 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A Good Food Partnership ( Dinnerky & I)

I had hesitation signing on a couple months back, but I have since been truly happy since the beginning. I am saving money on groceries and no waste of having excess vegetable. I am busy with my job and at times work.late until evening and when I get home I want something quick and easy and thinking what to have for dinner has eased and the variety of cuisines help then trying to think what takeaway joint should I go though hit always end up getting the same quick fix which can be boring. And I don't have to drive around. Also my boxes work out cheaper than getting one takeaway meal at times. Also I'm finding the portions are well sized for me so I'm not overeating or overloading on the calories and can see a drop in my weight. So thanks Dinnerky and I'm a believer in saying credit where credit is due (hence my taking of time to right a positive review)

1 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Gave it a try - it was worth the effort.

I was a bit sceptical about trying this way of getting meals but I have been super impressed with ‘Dinnerly’. The quality of vegetables is top class and such detail with all extra spices etc needed to make the meal is outstanding. Yes I am very pleased we took the option and ordered from this impressive company.

24 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I had missing ingredients in every box

I had missing ingredients in every box, with a refund, on complaining, that didn't cover the cost of replacing let alone the inconvenience. Things like "Japanese Dressing" essential for the Japanese Curry, alongside main ingredients missing consistently. Very disappointed.

5 maj 2025
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi Bethan, thank you for sharing your feedback. We’re truly sorry to hear about the missing ingredients and the frustration this caused. We understand how disappointing it is when expectations aren’t met, especially when it impacts your meals. Please know that we’re continuously working to improve our service, including ingredient accuracy and the overall customer experience. Your comments are important and will be shared with the relevant teams to help us do better. Best!

Betygsatt 1 av 5 stjärnor

Do Not Order

Would not recommend, yes they are slightly cheaper than other services however the savings is not worth the lack of quality and customer service! I was ready to cancel after the first week upon receiving spoiled produce but thought I would give them the benefit of the doubt, second box I received what seemed to be ingredients for a meal not selected, third week missing ingredients and spoiled produce and the final straw was receiving a box with no meat at all and extra spice packets as a substitution? The solutions were always copied off a script and not actually addressing the issue with a few emails even addressing me by the wrong name. I would rather pay the little bit extra and receive edible food, items that have been ordered and decent customer service!

28 april 2025
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hello Jamie, thank you for your feedback. We’re very sorry to hear about your experience. This is not the level of quality or service we aim to provide, and we understand how frustrating this must have been. We strive for excellence, and regret falling short. Please contact our customer care team via email at hi@dinnerly.com.au or chat on our website if further assistance is necessary. We're here to help!

Betygsatt 1 av 5 stjärnor

I didn't recieve my order

Like many others I didn't recieve my order. I used the property pin and got an sms saying all was fine and my order would be coming the next day. I called CS after 6.30pm when I still had no order and no communication from the delivery person. After following up the next morning I was finally told they dont deliver to my area....surely they knew that when they took my payment. I asked for a refund and got no reply from 2 further emails. Luckily I had paid through PayPal and they refunded my money. I highly recommend avoiding this company!

It's amazing how quickly Dinnerly can respond to these reviews but do not respond when you have an issue with your order or refund.

29 april 2025
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi Joe, thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you faced with your order and the lack of clear communication regarding delivery to your area. This is certainly not the standard we aim to uphold. Recently, we have unexpectedly experienced an increased amount of customer requests. Rest assured that we have onboarded new team members so you don't face such a delay in the future. We understand how frustrating it must have been to receive confirmation, only to later find out that delivery wasn't possible—especially without prompt updates or support. Your feedback highlights an important gap, and we’re actively working to improve our systems so situations like this don’t happen again. While we’re glad PayPal was able to resolve the refund for you, we truly regret that we didn’t respond in time. If you’re open to giving us another chance in the future, we’d love the opportunity to make things right. You can always call us at 888-267-2850 Monday through to Saturday, chat with us at www.dinnerly.com, or email us at hi@dinnerly.com. Thank you again for your feedback. Kind regards, the Dinnerly Team.

Betygsatt 3 av 5 stjärnor

Great recipes, produce needs quality controll

Great recipes, but some of the produce was not fresh

8 april 2025
Omdöme utan inbjudan
Logotyp för Dinnerly AU

Svar från Dinnerly AU

Hi! We're sorry to hear that the service wasn't up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. Please feel free to provide your comments to our Customer Care team at hi@dinnerly.com.au, chat, phone call, or Facebook chat. Thank you in advance!

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