Doorbell camera would not connect to wifi after changing internet providers. Tech camera out and got it connected and also tested the rest of the system to make sure everything was working properly.
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Det här tycker kunderna
The cameras require time to load and show a delay; each time I raised the issue, the response blamed my Wi-Fi, though my signal is strong. I would appreciate quicker video alerts.
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Technician was beyond fabulous!!! He explained everything to us clearly and concisely. He didn’t try to pressure sell us but explain what we had and if we needed something more this is how we coul... Se mer
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We have been DFW Security customers for years. We decided it was time to change out our battery backup but were having trouble with the keypad after changing it out. They sent a service tech right a... Se mer
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Företagsinformation
Om DFW Security®
Skrivet av företaget
Home & Business Security, Cameras, Alarm Systems, Access Control, Smart Devices and Monitoring.
For more than 30 years, DFW Security has helped protect homes, families and businesses throughout the Dallas-Fort Worth area with professionally installed security and smart technology. We are a local security company serving communities across North Texas, with real people providing local support before, during and after installation.
Our security solutions are customized to fit each customer's needs and can include home security systems, business security systems, alarm systems, security cameras, video surveillance, access control, fire monitoring, remote video monitoring and smart home technology.
With today's technology, your security system can do more than sound an alarm. Smart security cameras can help identify people, vehicles, animals and packages, while intelligent alerts help you focus on activity that matters. Control your security, cameras, locks, lights, garage doors, thermostats and other connected devices from one convenient mobile app.
For businesses, DFW Security can bring security, video surveillance and access control together into an integrated solution designed to help protect people, property and operations. Whether you need security for a single location or multiple business locations, we can help create a solution that fits your needs.
We believe good security should combine trusted local experts, professional installation, reliable technology, responsive customer service and fair pricing. Our goal isn't simply to sell a security system. It's to provide a comprehensive solution that works for you today and continues to serve you as your needs change.
How can we help protect what matters most to you?
Kontaktuppgifter
2533 E Loop 820 N, 76118, Fort Worth, USA
- 877-372-0350
- sales@dfwsecurity.com
- dfwsecurity.com
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The cameras require time to load and…
The cameras require time to load and show a delay; each time I raised the issue, the response blamed my Wi-Fi, though my signal is strong. I would appreciate quicker video alerts.
21 oktober 2026
Svar från DFW Security®
Thank you for your feedback, Mohammad. We can certainly understand that you want your videos to be instantly viewable. Unfortunately, we are somewhat limited by the internet speed on the device you use to view them. I’m going to have a manager call you though and see if there is anything more we can do to help.
The technician was knowledgeable and…
The technician was knowledgeable and friendly. Made the adjustments to my security system efficiently. Pleased with the service provided.
19 oktober 2026
Svar från DFW Security®
Great! Thanks Tommie!
Had two problems
Had two problems. They fixed one. Second one persists. My biggest problem is responsiveness. Could not get me in for two weeks. They ended up coming a few days sooner but only because someone else cancelled. Seem short staffed. Hard to get anyone on the phone. Not good for a security company.
8 oktober 2026
Svar från DFW Security®
Thank you for bringing this to our attention. You're correct, this is not normal or good! Let me check with my team and see if there are extenuating circumstances or exactly what happened, and we'll get things working for you again. Thanks for your patience!
All fixed
Prompt, courteous service. The technician arrived early and fixed my problem. I am 100% satisfied.
13 oktober 2026
Svar från DFW Security®
Great! We're so happy to hear this!
Great service
After we tried every possible fix on the phone, technician came to the site and resolved the issue.
9 oktober 2026
Svar från DFW Security®
Glad we got it fixed. Thanks for your business!
Came out
Came out. Was very thorough and fixed what was needed. Gave the system a tune up and was just a great dude! No complaints whatsoever!
9 oktober 2026
Svar från DFW Security®
Awesome! Thanks!
Rep was fantastic
Rep was fantastic. Great attitude. Represented his company very well
9 oktober 2026
Svar från DFW Security®
So good to hear! Thanks Michael!
Doorbell camera would not connect
Doorbell camera would not connect to wifi after changing internet providers. Tech camera out and got it connected and also tested the rest of the system to make sure everything was working properly.
7 oktober 2026
Svar från DFW Security®
I'm glad we got it fixed for you. Thanks Paul!
Caleb was very professional
Caleb was very professional, very capable, very transparent, and very friendly. Totally satisfied!!
5 oktober 2026
Svar från DFW Security®
Wonderful! Thanks Terry!
Ashlie and the team were extremely…
Ashlie and the team were extremely helpful in getting me setup with everything I needed. I had several questions and she was thorough and patient throughout the process.
30 september 2026
Svar från DFW Security®
Thank you for the compliment! We're thrilled to be protecting your business!
We have been DFW Security customers for…
We have been DFW Security customers for years. We decided it was time to change out our battery backup but were having trouble with the keypad after changing it out. They sent a service tech right away and he got us up and running and did a system check while he was here. Great folks.
23 september 2026
Svar från DFW Security®
Thanks Robert!
The Tech was very informative
The Tech was very informative. Did a thorough job of taking care of the issue within a timely manner.
22 september 2026
Service was excellent in diagnosing our…
Service was excellent in diagnosing our issue, which resulted in a new and improved panel. Caleb the gentleman that did the installation, was so very nice, polite and knowledgeable.
Not to mention the affordability of DFW Security’s monitoring service. Great value !
29 september 2026
Svar från DFW Security®
Thank you for your positive feedback! We're grateful for your business!
I selected DFW Security over ADT…
I selected DFW Security over ADT because I've heard great things for years about them. Unfortunately, I Still have unresolved issues with my system. I'm just asking that DFW Security resolve these issues, because my parents rely GREATLY on their medical panic alarms due to their dementia diagnosis. The peace of mind I have knowing that these buttons are easily pushed to summon help during an emergency is indescribable. My siren inside the house still doesn't work (for audible burg/fire) and I would like to know how to resolve the 11 minute lag time (between alarm trigger and monitoring phone call.). I don't want to end our new relationship on bad terms, I have faith in DFW Security still. Can we work together to get these small issues resolved? My parents (some of the last of the best people in the world) are counting on you. Please help
16 september 2026
Svar från DFW Security®
We understand how important dependable alarm service is and take the concerns you raised seriously. I personally spoke with you, and our team reviewed your concerns and monitoring records. At your request, we agreed to release you from the agreement without cancellation charges and absorb our installation and equipment costs. Reactivating ADT monitoring must be arranged directly with ADT, as we cannot provision their monitoring account. We respect your decision to return to your previous provider and wish you and your parents all the best. -Guy Page, CEO
Technician was friendly and helpful
Technician was friendly and helpful, issue was fixed in an efficient manner.
23 september 2026
Svar från DFW Security®
Wonderful! Thanks Eileen!
Everyone I spoke to was very polite and…
Everyone I spoke to was very polite and kind very knowledgeable of your whole system, professional quick response. The service team was also excellent. They were on time and called me a hour before time to let me get home .
17 september 2026
Svar från DFW Security®
Thanks Carl! We have the best customers!
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