I have bought a customised honor 200 lite case recently. It's very good and excellent quality but 5 days in with the case and it's already the back print of the case is lifting up out of the sealed ca... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was pleasantly surprised by the quality of this item i got another phone cover done with a different company a few years ago it cost more but this item came out a lot better. First class would... Se mer
Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom ma... Se mer
Företaget har svarat
The website was really easy, uploading the photo, resizing to fit and ordering. Delivery was quick and when it arrived I was really impressed and so was my husband, so i ordered one for him too. Would... Se mer
Företagsinformation
Skrivet av företaget
At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.
Kontaktuppgifter
Storbritannien
- info@designmycase.co.uk
- designmycase.co.uk
4,4
Utmärkt
679 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy website
Very easy website, extremely quick being made & delivery & the case is perfect. This is my second order due to a new phone & and I’ll definitely use again in the future!
3 juni 2026
Omdöme utan inbjudan
Had a personalised image printed on the…
Had a personalised image printed on the back of my daughter's phone case. It came out perfectly and the case fit her phone perfectly also.
I highly recommend Design My Case.
31 maj 2026
Omdöme utan inbjudan
Svar från Design My Case
Hi Barry,
Thank you so much for taking the time to leave us a review!
We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.
We really appreciate your kind words and hope to welcome you back again soon.
DMC Team
Second time I have used this company
Second time I have used this company. Great cases and printing, arrives quickly. Wish they did more makes and sizes so that I could order one for my partners mobile.
8 maj 2026
Omdöme utan inbjudan
Svar från Design My Case
Hi Dina,
Thank you so much for taking the time to leave us a review!
We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.
We really appreciate your kind words and hope to welcome you back again soon.
DMC Team
Very impressed with professionalism
Very impressed with professionalism, efficiency and quality of the product. Have recommended them. There are many competing companies. Prices are reasonable. Excellent quality. I am very happy with the product. Also easy to use the website to design.
28 juni 2026
Omdöme utan inbjudan
Svar från Design My Case
Hi Lee,
Thank you so much for taking the time to leave us a review!
We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.
We really appreciate your kind words and hope to welcome you back again soon.
DMC Team
The quality was top notch and the…
The quality was top notch and the design on the case is really really good high quality definition I would highly rate them and recommend them to other people
20 juni 2026
Omdöme utan inbjudan
Svar från Design My Case
Hi Alex,
Thank you so much for taking the time to leave us a review!
We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.
We really appreciate your kind words and hope to welcome you back again soon.
DMC Team
Great protective case
Great protective case. Printing quality of the photo looks ace on the back. Product arrived on time. Great service from the company.
14 juni 2026
Omdöme utan inbjudan
Perfect custom case
Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom made design printed really well on the back. Crazy good value for money!
13 juni 2026
Omdöme utan inbjudan
Svar från Design My Case
Hi Mat,
Thank you so much for taking the time to leave us a review!
We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.
We really appreciate your kind words and hope to welcome you back again soon.
DMC Team
I was so happy with my cases
I was so happy with my cases, people have commented on them and they arrived within a couple of days. Will definitely order more.
27 juni 2026
Omdöme utan inbjudan
Svar från Design My Case
Hi Bayley,
Thank you so much for taking the time to leave us a review!
We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.
We really appreciate your kind words and hope to welcome you back again soon.
DMC Team
Excellent love it
Excellent love it. Strong quality & great graphics 👌
27 juni 2026
Omdöme utan inbjudan
Svar från Design My Case
Hi Tommy,
Thank you so much for taking the time to leave us a review!
We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.
We really appreciate your kind words and hope to welcome you back again soon.
DMC Team
Svar från Design My Case
Hi Ella,
Thank you so much for taking the time to leave us a review!
We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.
We really appreciate your kind words and hope to welcome you back again soon.
DMC Team
Ordered paid never delivered
Ordered paid, no item ever sent for delivery. No customer service, phone line dead, online message dead no replies to emails.
26 juni 2026
Omdöme utan inbjudan
Svar från Design My Case
Hi Christopher,
We're sorry that your order was delayed.
As soon as we became aware of the issue, we reached out to you directly and arranged a full refund, which has now been processed.
We'd also like to clarify that while our telephone line is currently unavailable, this is clearly stated on our Contact Us page, where we also provide several alternative ways to get in touch, including email, live chat and our contact form. We actively monitor these channels and do our best to respond as quickly as possible.
We appreciate your feedback and apologise again that your experience didn't reflect the standard of service we strive to provide.
Thanks
DMC team
AVOID
AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case on the 27/5/26 still haven’t received it. Have spoken with their online bot several times they have said email this address which I have on 3 separate occasions and had no response at all. The bot then said they would escalate it twice and still nothing. I’m going to have to claim this payment back through my bank. Absolutely disgraceful company. If I could give 0 stars I would. Im assuming all these good reviews are completely fake.
27 maj 2026
Omdöme utan inbjudan
Svar från Design My Case
Hi Becca,
We're sorry to read your review, as this isn't the experience we aim to provide.
After thoroughly checking our records, we've been unable to locate an order matching the information available. We also reached out privately to request a few details so we could investigate properly, but unfortunately we haven't received a response.
If this review relates to an order placed with us, we'd genuinely welcome the opportunity to resolve it. Simply reply with your order number, the email address used at checkout, or the name on the order, and we'll investigate it as a priority.
For transparency, we'd also like to reassure anyone reading this that we have been unable to verify the order referred to in this review. We value all genuine customer feedback and are always happy to investigate concerns when we're given enough information to identify an order.
We're still here to help and hope to hear from you soon.
DMC Team
Customer Service Does Not Respond
I received a case on the 20th of April from Design My Case, which I noticed had several printing defects on it. I reached out the same day to their customer service email, which responded after several follow-up emails were sent. My email was apparently forwarded to management for review on the 30th of April.
After some more follow-ups, on the 13th of May, a customer support manager said that they had escalated it "to ensure an immediate response and resolution".
Almost a month on, after several more follow-ups, I have not received that response, let alone a resolution. I'm doubtful at this point if I even will.
Annoyingly, I have used cases from Design My Case before, and they've been a high quality (hence the two star review, rather than one) - this is the first time I've had such an issue. At this point, however, it looks like I'm stuck with a faulty case, since their customer support has ignored a month and a half's worth of emails. In the future, I'll most likely consider alternative stores in order to avoid the risk of having to deal with customer support.
20 april 2026
Omdöme utan inbjudan
Wrong case sent but sorted quickly
May 2026. Case was for a Samsung S21 with custom photo but it didn't remotely fit.
I contacted their customer support who responded quickly and after a couple of photos it turned out I'd been sent a case for an S22. New case issued and arrived quickly
22 maj 2026
Omdöme utan inbjudan
The case looks nice
The case looks nice, fits the phone well. HOWEVER, the case blocks NFC/contactless and is a huge inconvenience. Support took almost 2 weeks to respond despite several attempts at contact via live chat. On responding, I was told NFC is not compatible with the case and it's stated in the description of the case, which I can't seem to find anywhere. When I asked support to show me where it's stated they don't reply, which is not shocking at this stage. I was offered a discount on another case - why would I want another case when this one doesn't work as advertised?
1 maj 2026
Omdöme utan inbjudan
Photo upload phone case
Very easy to order photo upload phone case. Arrived very quickly. Excellent quality and reasonably priced. Would recommend.
14 maj 2026
Omdöme utan inbjudan
Easy to up load my design
Easy to up load my design. Fast and efficient service.
Phone case looks great
7 maj 2026
Omdöme utan inbjudan
Great products, quickly delivered
Great products, very quickly delivered. Have purchased before and yet again, very pleased
13 maj 2026
Omdöme utan inbjudan
Easy to Design Your Own Case
Really easy to use website and designing the phone cover was really easy.
Well priced as well for such a quality product.
9 maj 2026
Omdöme utan inbjudan
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