The service from Designer Carpets was excellent. They worked with me to achieve the carpets I required and held delivery until we were ready. The courier used for delivery was very good. They offered... Se mer
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Det här tycker kunderna
Very efficient. Initially sent for samples which arrived swiftly. Carpet ordered and processed quickly, fitted today ,looks super .
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The advice from the sales people was excellent. All staff are informative. They recommended upon request an excellent Local fitter who did a Stirling job. I’m so pleased with the result. The price... Se mer
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We got a made to measure xxxl rug. Samples arrived quickly and our order was made and delivered within one week. A friendly customer service lady rang to agree delivery date and the lovely delivery ma... Se mer
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Företagsinformation
Skrivet av företaget
Based in Derbyshire, Designer Carpet are the UK's leading supplier of high quality carpets, carpet remnants and made-to-measure rugs at up to 85% Off RRP. We only work with brands that can be trusted to deliver quality, design and customer service. From classic wool carpets to natural, sustainable floor coverings such as sisal and seagrass, we offer luxury products that have the ability to transform any space.
Kontaktuppgifter
Ripley , Storbritannien
- 01332 346 444
- info@designer-carpet.co.uk
- designer-carpet.co.uk
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Highly recommended!
From start to finish, our experience in ordering a large, custom-sized rug made from a remnant was excellent. The help desk staff are very knowledgeable, helpful and pleasant. Delivery was much quicker than we expected and the quality of the carpet is superb! We cannot recommend the company highly enough.
8 maj 2026
Omdöme utan inbjudan
Svar från Designer Carpet
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience from start to finish. Our team will be delighted to know their help and advice made the process easy for you, and we’re so pleased you’re happy with the quality of your custom rug. Thank you again for your recommendation — it really means a lot to us!
Good to deal with…
Good website good clear pricing and sizing delivery on time
They pointed out that buying two pieces might be colour variant
Could do with time slot before the day of delivery as makes planning to be in 12 hours very difficult
20 april 2026
Svar från Designer Carpet
Thank you for such a lovely review! We're really pleased you found the website clear and that your order arrived on time.
Our main courier normally sends out delivery time slots in advance, but occasionally these can land in junk or spam folders, so we’re very sorry you didn’t receive yours. If you order from us again and a time slot doesn’t come through, please feel free to contact us, and we’ll be happy to help track this for you.
We truly appreciate your comments and hope to hear from you again soon!
Great
Great service, delivery notifications and product - will order again from Designer Carpet
27 april 2026
Svar från Designer Carpet
Thank you for your great feedback! We're delighted you were happy with the service, delivery updates, and your carpet. We really appreciate your support and look forward to helping you again in the future.
Carpets are genuine quality
Super happy. Three rolls of quality carpet arrived as described & delivered with a polite & helpful driver.
Couldn't have been easier. Incredible discount with no compromise.
24 april 2026
Svar från Designer Carpet
Thank you for such a lovely review! We're really pleased to hear you’re happy with the carpet quality, delivery service, and overall experience. We truly appreciate your feedback!
Very happy customers
Very happy customers. The carpet looks and feels luxurious. Great price and delivery service.
21 april 2026
Svar från Designer Carpet
Thank you for your kind feedback! We’re so pleased you love your new carpet and had a great experience with both the price and delivery. We really appreciate your support
We bought two large carpets and…
We bought two large carpets and underlay from Designer Carpets. The carpets were of a very high quality and competively priced. Communication through out the sale was excellent, always being able to talk to someone over the phone. Delivery was problem free and the delivery driver was very helpful. I would highly recommend this company.
23 april 2026
Svar från Designer Carpet
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you’re happy with the quality and value of your carpets, as well as the service you received from our team.
Providing clear communication and a smooth delivery experience is very important to us, so it’s great to know we met your expectations. We’ll be sure to pass your feedback on to our delivery driver too.
Your recommendation means a lot to us—thank you for choosing Designer Carpet!
Fabulous communication and swift and…
Fabulous communication and swift and efficient delivery.
23 april 2026
Svar från Designer Carpet
Thanks Angie for sharing your experience!
Jute remnant
Bought on behalf of a client for a room scheme.
Always great service and delivery.
Thanks again.
ANNA MORGAN BESPOKE INTERIORS
22 april 2026
Svar från Designer Carpet
Thank you for your continued support and for choosing us for your client’s room scheme.
We’re really pleased to hear you’ve consistently had great service and delivery, it means a lot to us. We look forward to working with you again on future projects!
Thanks again.
Svar från Designer Carpet
Thanks for the 5 Star Review, we really appreciate it!
Good service and carpet quality
Fast delivery, pleased with the service and carpet quality.
20 april 2026
Svar från Designer Carpet
Thank you for your kind review! We’re delighted to hear you were pleased with the fast delivery, service, and carpet quality. We really appreciate your feedback!
Third order with DC and so pleased!
This was my third time ordering with Designer Carpet - first 2 were remnants and third was a full order. Every time has been so easy and all delivery dates were communicated well in advance. All the carpets have been excellent and couldn’t recommend them enough. Also very competitive prices!
20 april 2026
Omdöme utan inbjudan
Svar från Designer Carpet
Thank you so much for your continued support and for your wonderful review! We’re delighted to hear all three orders have been easy to arrange and that you’ve been pleased with the carpets and delivery communication each time. Your recommendation and kind words about our pricing mean a lot to us. We look forward to helping you again!
Highly recommend this online store
We haven't brought new carpets for a while and I knew that I wanted a loop berber style for the texture they give, but was surprised at how expensive they were in our local carpet shops. A google search resulted in me finding Designer Carpet and ordering some samples. The samples arrived within a few days, including 2 direct from the manufacturers and I loved all 4! It was helpful to be able to see the samples in the room. The one I preferred was actually the cheapest, unusual for me, so I gave DC a call to check on stock/delivery date, ordered online and my carpet was delivered today. Estimated delivery time was 8am and it arrived 20 minutes early, delivered by a helpful courier. Carpet was well packaged and its been fitted this afternoon. So, so happy with my new carpet and the service from Designer Carpet. Will definitely be ordering with you again as this is the first room in a long list that need decorating. The price paid for a wool carpet is spot on. Couldn't be happier! Thank you.
30 april 2026
Omdöme utan inbjudan
Svar från Designer Carpet
Thank you so much for such a fantastic review! We are delighted to hear that everything, from ordering to delivery, went smoothly. It’s wonderful to know you’re so happy with your new wool carpet and the value you received. We really appreciate your kind words and look forward to helping you with the rest of your decorating projects!
Great Service
Great carpet delivered into our room with a smile. All at the click of a button.
Thank you Designer Carpet for a great service.
2 februari 2026
Svar från Designer Carpet
Thank you for your wonderful review! We’re delighted to hear you’re pleased with your carpet and that delivery went smoothly with a smile. We really appreciate your kind words, thank you for choosing us!
Great service and value.
We had seen the carpet we eventually ordered through Designer Carpet in a high street showroom, fell in love with it, but it was way out of our price band. We were really pleased to see the same carpet at a fraction of the the cost on Designer Carpet, but because of the price, we were Initially a little concerned, however there was no need. We were regularly kept up to date throughout the order and delivery process. The driver placed the carpet in the room we requested and the carpet was as advertised.
Great service, great value and great carpet.
10 mars 2026
Svar från Designer Carpet
Thank you so much for your wonderful review!
We’re delighted to hear that you found the perfect carpet with us after initially spotting it elsewhere, and that we could offer it at a price that worked for you. It’s completely understandable to have some hesitation when something seems “too good to be true,” so we’re especially pleased that we could give you confidence throughout the process.
Keeping our customers informed and ensuring a smooth delivery experience are really important to us, so it’s great to know our team and driver made a positive impression. Most importantly, we’re thrilled that you love your new carpet!
Excellent customer service carpet…
Excellent customer service carpet remnants s rug making too . Highly recommend
3 mars 2026
Svar från Designer Carpet
Thank you for your lovely review! We’re delighted to hear you were pleased with our customer service. We really appreciate your recommendation!
Fustrating operating model
Dealing with Designer Carpet is incredibly frustrating. Firstly, they only deliver to postcodes one day a week which is not made clear when you order and also severely limits your options. Secondly, unlike every other supplier we've worked with (kitchen units, quartz worktops) they require you to confirm a delivery date before booking it in. We were given less than 48 hours to confirm a delivery slot by which point we'd missed it and had to wait an extra week! They claim there are no other specialist couriers in the country who could deliver it which I find hard to be true.
17 april 2026
Omdöme utan inbjudan
Svar från Designer Carpet
Thank you for taking the time to share your feedback, and we are sorry that you have found our delivery process frustrating.
Carpet delivery is unfortunately different from most other products. There are very few couriers willing to transport carpets safely, and even fewer that are willing to do so with larger/heavier rolls.
We always require confirmation from our customers before booking a delivery date. This is because if the customer is not present for delivery on the day, the delivery will failed, which can then lead to delays and additional redelivery charges.
We appreciate your feedback, as it helps us review our communication processes, and we’re sorry again for any inconvenience caused.
Extremely helpful and professional service
Steven couldn’t have been more helpful in working out an open tread stair carpeting solution for us. He worked diligently on our behalf and kept us up to date every step of the way in producing exactly what we needed. We are very happy with the product quality and the carpet fitted exactly as he suggested. The stairs look amazing and I highly recommend Steven and this company in the supply of designer carpets.
10 mars 2026
Svar från Designer Carpet
Thank you so much for such a fantastic review! We’re delighted to hear Steven was able to help and was keep you informed throughout the process. It’s wonderful to know the carpet fitted exactly as planned and that you’re so pleased with the final result. We’ll be sure to pass on your kind words to Steven. Your recommendation means a great deal to us!
Quick and easy
Great value compared to similar stockists, prompt delivery, excellent communication. Would highly recommend.
16 mars 2026
Svar från Designer Carpet
We truly appreciate your kind words and 5-star rating! It’s fantastic to hear that you’re happy with your purchase. Thanks again for choosing us!
Excellent staff communication and level…
Excellent staff communication and level of information great.
Very friendly and easy to deal with.
23 mars 2026
Svar från Designer Carpet
Thank you so much for such a wonderful review! We appreciate your feedback and we are so glad you had such a good experience ordering from us. We hope to hear from you again in the future!
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