Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

To say I am furious is an understatement i have had FOUR of your devices not being chargeable within a few weeks of using Either the cord breaks at the connection or the connection its self breaks I... Se mer

Betygsatt 1 av 5 stjärnor

I received a faulty device, upon making a complaint, the company are asking me to pay for a complaint form in order to be reviewed. Major red flag! Scammers...do not buy from this company.

Betygsatt 5 av 5 stjärnor

I’m satisfied w my Dermavel, It performed perfectly, and is easy to use. I have removed keratosis and skin tags, without any discomfort or scarring. There are videos available that demonstrate how to... Se mer

Betygsatt 3 av 5 stjärnor

The device does not come with any information on how to do any of the procedures. It should come with a complete, detailed guide on how to work the device on a wide variety of skin issues. How are y... Se mer

Företagsinformation


Kontaktuppgifter

2,1

Dålig

TrustScore 2 av 5

169 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Bad customer experience

On 1/4/23 I ordered the TRIO to avail more discount, without getting informed that order was split into two separate parcels, 2 units came within 5 days and still waiting for the other unit 10 days later. I don't get the point where I have to pay the $4.99 "first in line", after all the parcel delays, DERMAVEL company need to make a good gesture of voluntarily waive the "first in line" fee, it is not about the money, but earning the trust of their customer, I have yet to try the PEN to see if DEMAVEL's claim is trustworthy, review will follow.

14 januari 2023
Logotyp för Dermavel

Svar från Dermavel

Hey Michael! 👋

Thanks for reaching out on this channel! We are truly sorry for any confusion!

I will ask my colleague to follow up with you immediately.

Best!
Kate

Betygsatt 1 av 5 stjärnor

Not worth the massive headache

Update, it finally arrive but honestly I will never do business again as it was such a headache to get this item.
Never got the item. They say it's on the way and the tracking number just changes the days extending the ETA. I'm now having to open a dispute via PayPal. I ordered it on 12/23/2022 and it's 1/9/2023 and it's still not here. Do not waste your money. It makes no sense that they shipped it via UPS and it's changed to USPS. Don't get scammed like I did.

9 januari 2023
Logotyp för Dermavel

Svar från Dermavel

Hey Shawna 👋

Thanks for reaching out and letting us know that your order was finally delivered by the courier! If we were a scam, we wouldn't bother to deliver your order at all 🥰

I want to give you some context to shipping delays, hopefully providing you with more insights.

We all want to shop and get our favorite items home as quickly as possible. Still, sometimes holiday seasons or other unexpected events occur (together simultaneously).

This time of the year (Christmas/New Year), all businesses and carriers are under enormous pressure due to the number of orders (at the same time), causing longer delays than usual.

Not to mention recent winter storms, which caused an even heavier burden/responsibility on the courier(s).

Unfortunately, this does affect not only us but also the entire industry, including big retailers and companies, like Amazon.

In this case, it's possible that your order was simply caught up in the backlog, which resulted in the delay.

However, typically our average delivery times are around ~4 days, depending on where you live in the country.

We are committed to providing the best possible service to our customers, and we understand that delays can be frustrating. If there is even the slightest concern, we always encourage you to have a conversation with our team to give you the very best service.

I wish you a blessed week ahead!

Best,
Kate

Betygsatt 1 av 5 stjärnor

Device doesn't even turn on.

After several weeks the product was finally delivered. I charged it for 4 hours per the instructions and the device doesn't event turn on. Thus has been a waste of money so far.

3 januari 2023
Logotyp för Dermavel

Svar från Dermavel

Hey Andrew 👋

Happy New Year! 🎆

Thanks for bringing this to our attention. We apologize for the delay with your order; this is most likely due to the season (Christmas/New Year) in combination with staff shortages.

Based on the tracking information, your order was shipped out on December 19th and is on its way. However, looking at the tracking number, it seems like UPS is experiencing some delays and might need a day or two more to deliver it.

I will escalate this to our team and get back to you over email as soon as I have more information.

Best!
Jess

Betygsatt 5 av 5 stjärnor

It actually works

It actually works. I saw results for my spider veins brown spots and several skin tags I have. I am excited to try on my stretch marks.

4 september 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

I was skeptical at first

I was skeptical at first. But, I have used it and am pleased with the results. I removed a number of skin tags and moles and the results are very good. Took a few days to complete healing, but no big deal. No scarring. I checked the BBB reviews and they were not good. I think the company should follow up with those people and see what they have to do to resolve their complaints. Those reviews are not good for business; but, they can come down once the customer has been satisfied.

9 december 2022
Betygsatt 5 av 5 stjärnor

Love the results!

So far I’ve removed 7 moles, cherry anngiomas and a piece of raised skin on my inner lip that I bit once and continued to bite over and over again! All are completely gone! I am so happy! Can’t wait to do my wrinkles and eye lids!

13 december 2022
Betygsatt 5 av 5 stjärnor

Cherry angioma

My Dermavel, was shipped very quickly and I have received alot of very useful information, very pleased with the support, just started using it , I would say take your time and start small to get used to how it operates..

15 december 2022
Betygsatt 5 av 5 stjärnor

Forget outrageous dermatology fees

I love being able to take care of a skin tag or mole without having to pay outrageous fees to dermatologist. Dermatologist are always overbooked and in a hurry too. I love the independence and the ability to take the time to do things right.

7 december 2022
Betygsatt 1 av 5 stjärnor

Not working

I received my pen last week and it’s not working at all. It’s full charge but its doesn’t have any spark or electricity . I sent an email but no one responding with my request.

5 december 2022
Betygsatt 5 av 5 stjärnor

Arrived sooner than expected

I expected the product to take a long time to arrive and I was very pleasantly surprised when I received it within a few weeks of ordering. I love the guidebook which was emailed to me for download the very next day after I received the Dermavel. The guidebook is very easy to understand. I'm excited to start using Dermavel on some blemishes I have. I expect nothing but great things from this product.

5 december 2022
Betygsatt 1 av 5 stjärnor

Don't do it!

1. Dermavel pays their customers $50 to leave a positive review. 2. They charged me $60 to return the product. Shady business practices for a cheap product.

26 oktober 2022
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer