Deposit Protection Service Omdömen 

Thank you Mikee - great service and brilliant knowledge. Answered my queries efficiently and effectively. Keep up the good work

I was guided through (on how to close my account and to receive what monies were left owing to me), generally what was needed of me, by a highly professional and patient young man. I believe the name was Steven. Of recent I have been dealing with trauma and had not managed my account to the best and did not know entirely what was required of me. He made it so simple! Only a small amount was due to me but I was thankful nonetheless

This happened to be the second time that I had spoken to the DP Scheme staff and both occasions I found them to be so very helpful. Thanks.

Absolutely outstanding service… if the objective is to make landlords and agents feel completely ignored, powerless and utterly fed up.
Apparently, you’re not even entitled to have a discussion with an adjudicator about a decision. Heaven forbid anyone should actually be allowed to question the reasoning behind it. No, apparently a discussion is somehow the same thing as an appeal — despite the fact that everyone knows from the outset that appealing isn’t allowed. How wonderfully convenient.
Why engage with the people actually working in the industry when you can simply sit behind a desk, make a decision and disappear into the adjudication black hole?
The sheer disconnect from reality is quite remarkable. These adjudicators seem to have absolutely no understanding of the realities landlords and agents are dealing with in an ever-tightening, increasingly difficult and heavily regulated industry. But apparently that doesn’t matter. Just tick the box, issue the decision and move on to the next one.
It really does feel like a monopoly where the agent is backed into a corner, with absolutely nowhere to go and no meaningful opportunity to challenge or even discuss what has been decided.
I’d love to name and shame the individual involved, but I’ll resist the temptation. Let’s just say they might not appreciate hearing exactly what I think of their decision-making abilities. Woke brigade.
A truly diabolical service. No meaningful dialogue. No accountability. No understanding of the real world.
But hey, at least the paperwork is probably immaculate.
Absolute disgrace. An utter shambles from start to finish.

Very helpful Mike

easy to access, good understanding and easy steps

My phone call was answered quickly and Seamus, the person who I spoke with was very knowledgeable and keen to assist.
My query was answered quickly and as I had been unable to submit the evidence on-line my request for an extension was agreed and I was allowed three additional working days to enable me to send a USB flash drive through the post containing photographic and video evidence of the appalling state the former tenant had left my client's property in.
Thanks Seamus your professional assistance was greatly appreciated.

After a family bereavement, the DPS support member of staff Mikee handled everything regarding returning my deposit with sensitivity and dedication. He was so kind and helpful at such a difficult time and I cannot recommend him highly enough. Thank you so much for everything!

Initially I was having trouble accessing the account so contacted Deposit Protection Service by phone and received excellent advice support from Ann who was very professional supportive and helped me through the process to access my online account.

The online account was seamless, easy to use, clear and I was able to complete my task. Its excellent service in my opinion

Service was first class..
I havent got much I.T experience..
Michelle showed me step by step how to receive my deposit

Really quick and helpful

I would like to thank Michael from The DPS Customer Support Team for his excellent help. He was very friendly, helpful and professional, and explained everything clearly. He made the whole process much easier for me. Thank you, Michael, for your great service!

My tenant had agreed to contribute to work required because he was in breach of contract, independent inspection confirmed this and warned the tenant. Despite the evidence of this agreement in writing, DPS refused to accept this and gave the tenant his money.
the tenant had caused damages, did not clean, etc. etc.
DPS costs me thousands every single time.
I do not know how anyone gives them more than one star, if you are a Landlord.
Staff on the phone are absolute rude clowns and most don't speak English. They agree but never respond to complaints.
Upheld but nothing changes.
Every single time the corrupt DPS give money back to tenants where their behaviour.
Landlords have no choice.
I have always had the same result. Oh, we didn't notice any of the ripped wallpaper or the horrendous smell of urine and all of the lease breaches, we ignore.
I hate them.

It is 💯 not fair on tenant who leaves the house clean, no damage to the property and absolutely no fault of mould but being made to pay for something which obviously not her fault even though the evidence said I had reported mould… the house also was given to be not in 💯 clean but expects 💯 clean house and I was charged for cleaning even though I left the property cleaned… Saying I have to pay for redecorating is out of it… no place to appeal just another landlord ripping off his tenant and DPS supporting them…. How do you say mould is not my fault but end up awarding the landlord my money to fix his own problem…. It is a ridiculous service, I recommend anyone to go through the court

This company is set up to be one sided ....on the side of the tenant, it is biased and unfair. I would not recommend any Landlord to use this company.
I have lost money, they ignored the contract in place and just gave there view. What is the point of a contract! The tenants breached their contract but DPS doesn't care about that as they are god!

The lady was clear and understanding my problem and sorted it out professionally
Thankyou

Good excellent

Thank you to the DPS for handling our dispute fairly & impartially. The process was straightforward and we appreciated the careful consideration given to the evidence provided. Overall, we were satisfied with the outcome and the professional service received. Thank you for providing this service.

Mikee was beyond helpful and guided me through the whole process.

We lived in the house for 3 years. Bearly staying there because we work in care only sleep, shower and cook some times. when we moved the loadload never wanted to give return our £1500 deposit, they presented pictures of a new house and said that how they want the house to be yet they told us that house was in good order and we need to do nothing . But the end the gave us £292.43 out of £1500, where was our protection as tenants . This is a scam