I loved my tiles and was really pleased with the quality. The sample arrived promptly, which I appreciated. Ordering the full batch online was straightforward and hassle-free. However, I have t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sample tiles were a complete tile, when I was expecting a small sample cut from a whole tile. Tiles were wrapped in bubble wrap for extra protection/ stop them from rubbing against each other during t... Se mer
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Placed an order which was apparently shipped on 24th of August. I haven't heard anything since, I have written two emails in the last two weeks, asking about the shipment, and not received a reply. Wh... Se mer
Padraig was extremely obliging and helped get a matching shower tray when Porcelanosa let us down. We've ended up with a more substantial product that matches the colour of the floor and wall tiles... Se mer
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Företagsinformation
Skrivet av företaget
We are UK's premier online bathroom & tile retailer, where you can buy the latest modern and traditional style bathroom products and exclusive tiles at the best prices and have the goods conveniently delivered directly to your home. Take a look at our bathrooms and tiles at www.deluxebathrooms.co.uk
Kontaktuppgifter
Storbritannien
- deluxebathrooms.co.uk
3,9
Bra
31 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Goods delivered but took nearly 3 weeks…
Goods delivered but took nearly 3 weeks and had to chase for delivery date
5 november 2025
Svar från Deluxe Bathrooms and Tiling Solutions
Thank you Niel for the review. We’re glad to hear your goods arrived, but we’re sorry for the delay.
We truly appreciate your feedback and will work to improve our delivery communication.
Customer service is poor
Customer service was not the best. It was hard to find the contact details and unhelpful member of the staff who was not willing to help. Delivery takes too long and to get the delivery details you need to go to three different places on their website instead of to be at the point of sale. Very misleading.
29 oktober 2025
Svar från Deluxe Bathrooms and Tiling Solutions
Hi Tanya, we’re sorry to hear about your recent experience you had with us.
Due to the ongoing Crosswater sale, we were waiting for a stock replenishment from the supplier, which unfortunately caused additional delays.
Thank you for bringing this to our attention and giving us a chance to do better.
Svar från Deluxe Bathrooms and Tiling Solutions
Thankyou Christopher for the 5-star review! We’re delighted to hear you are happy with the product and delivery.
We hope to serve you again soon!
Granlusso bath purchase
amazing service and amazing product - absolutely thrilled with my purchase :-)
17 september 2025
Svar från Deluxe Bathrooms and Tiling Solutions
Than you Gemma for the 5 star review! We’re delighted to hear that you’re thrilled with the Granlusso bath and that you had such a great experience with our service.
We look forward to helping you again in the future!
Fool that I am…
Fool that I am didn’t order enough tiles, but Deluxe Bathrooms have a minimum four box order. Spoke to one of their guys and turns out, it’s an Irish company who have to ship all tiles over to the U.K. by pallet (hence minimum order). He sorted me out with just paying for a courier, which was much more reasonable. Lovely tiles too
22 september 2025
Omdöme utan inbjudan
Svar från Deluxe Bathrooms and Tiling Solutions
Thank you Tom, for the 5 star review! We’re glad we could help sort the order and that you’re happy with your tiles. We appreciate your understanding of our shipping requirements and your kind words about our team.
We look forward to serving you again in future!
Great service and product
Padraig was extremely obliging and helped get a matching shower tray when Porcelanosa let us down. We've ended up with a more substantial product that matches the colour of the floor and wall tiles and also that cost £200 less. It also arrived in Edinburgh in good time and well packaged. Well done and thank you!
3 september 2025
Svar från Deluxe Bathrooms and Tiling Solutions
Thank you so much for the 5 star review! We’re delighted to hear that Padraig was able to step in and help you find the perfect matching shower tray.
We truly appreciate your support and look forward to assisting you again in the future!
My samples did not arrive .
My samples did not arrive .
No delivery was attempted or card left .
25 augusti 2025
Svar från Deluxe Bathrooms and Tiling Solutions
Hi Sonya,
Thank you for letting us know, and I’m so sorry to hear that your samples haven’t arrived yet.
We’ve carefully looked into this for you and can confirm that multiple delivery attempts were made. However, as you mentioned, there are several properties nearby with very similar names, which may explain the difficulty the courier had in locating your address. It also seems that the delivery card may have been left at one of these nearby properties.
You can still collect your parcel directly from the post office using just your name and ID, the card is not required. You can also continue to monitor your order using the tracking details we’ve provided.
We truly apologise for the inconvenience and really appreciate you bringing this to our attention so we can put things right.
Not sure if I’d order from this company again ..,..
The items we ordered were lovely but there was a longer wait than stated on the website. Customer service weren’t particularly friendly and the courier service weren’t brilliant either, scraping our drive as they moved the pallet.
17 juli 2025
Svar från Deluxe Bathrooms and Tiling Solutions
Thank you Sara for your feedback, and we’re glad to hear you were happy with the products themselves.
We’re sorry to hear that the delivery took longer than expected. We’re currently upgrading our systems, this may have caused unexpected disruptions in our usual delivery timelines, and we sincerely apologise for the inconvenience.
We really appreciate your comments, and we hope to have the opportunity to provide you with a smoother experience next time.
Sample tiles were a complete tile.
Sample tiles were a complete tile, when I was expecting a small sample cut from a whole tile. Tiles were wrapped in bubble wrap for extra protection/ stop them from rubbing against each other during transit. Samples received within a week of request.
26 juni 2025
Svar från Deluxe Bathrooms and Tiling Solutions
Thank you Debbie for the 5 star review. We're glad to hear the tiles arrived well-packaged and within the expected timeframe.
Avoid
Avoid. Ordered a bathroom cabinet that we then cancelled because the delivery was going to be delayed by several weeks. Took 5 emails and over a month to get a refund. The refund was sent through PayPal was short of £17. Awful experience. Will be looking to take this further.
19 december 2023
Omdöme utan inbjudan
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