DEGIRO Omdömen 

I requested a withdrawal. Unfortunately, the bank account that is used for withdrawals no longer exists. Sure, that was my mistake, but Degiro doesn't even try to recover the money. I assume the bank sent the money back to Degiro, but it was never allocated back to my account. Their customer support is ghosting me; they are not even replying to emails! I have lost £2000 because Degiro is unable to help!

I transferred 1000 pounds and they lost it and now they are asking for me to provide proof, cannot make this up. If you are in the UK avoid, they want their own IBAN from me when they did not give it and said on their platform to do bank transfer, does not make sense.

Overall good platform. Only thing missing is Crypto and an easy way to trade precious metals

The simplicity of the system

4th October made a bank transfer of funds to my Degiro account.

After waiting more than one week the funds I had sent to Degiro had not appeared in my Degiro account and so I emailed Degiro with my details asking why my money has not been allocated to my Degiro account.

I was then asked to supply my name, my bank account and sort code, the Degiro sort code and account i sent my money to,transfer date, transfer amount.

I then provided all the details requested.

Next Degiro then said they now required a copy of my official bank statement showing the transaction. I reluctantly did this although they had already had all the details.

Finally on the 15th October they told me my funds would allocated to my Degiro account by the end of the day.

I email them again on the 17th October asking were my money was and have not yet had a reply.

It is now the 18th October, 14 days since I sent them my money and the money has still not been allocated to my Degiro account.

I am now dreading the time when I have to withdraw money from my Degiro account as the company seems to like blocking transactions and I assume are earing interest on the money I have sent them.

Appalling service, not to be trusted with your money.

Easy, Clear, Reliable

Easy to use, transparent fees, good resources available, good communication. Can't fault it really.

no long winded /boring faff just simple easy to use self explanatory buy or sell options

bad, expensive and unprofessional.
I have been customer with Degiro since more than 10 years, and I regret this experience. The plateform is the most expensive and the most complicated to manage. It misses the most important features such as forex, cheap fees and after hours trading.
I am now with Trading 212 and I recommend it because it is much better than Degiro

Have had a good experience with this platform but Brexit has made it extremely difficult to trade here due to the time and bureaucracy it takes to move funds around. Cannot fault the platform though. Easy to use and manage unlike etoro!

Degiro lost my withdrawal - they are blaming this is stuck with Citi and doing nothing to recover, the funds have not either reached my bank account or been returned to the trading account. Numerous emails and phone calls over a month now and we are nowhere near any resolution - the company has fallen of a cliff in terms of service quality...

Update as of 29 July - you can see Degiro replied below that the case is being worked on, which is what they are telling me on the phone and emails as well. However, the funds are still missing, now almost 2 months and no resolution in sight...

A further update as of 8 August - the issue is still not resolved. Moreover, Degiro told me this was a one-off occasion which should not affect my future withdrawals - I initiated another one for a smaller amount to test this, and guess what, it got stuck similar to the first one. There is zero trust left and I will probably be filing a complaint with the regulator.

A further update as of 27 August, so apparently Degiro's clearing bank (Citibank) requested details on me to run OFAC checks, which Degiro have not informed me about. The withdrawal has been rejected, because Degiro did not timely contact me and provide the requested details to the bank. I have now got funds back into my Degiro account, more than 3 months later, and have been told by Degiro that I can try to withdraw them again - of course no guarantees that this would go through or that they would inform me of the bank's requests. The quality of customer service or problem resolution is beyond any acceptable standard, I will not recommend anybody to use Degiro as a broker, as you may not be able to get your funds back.

Hello,how many deposit I can start

After 7 years of trading with them, I have no choice but to close my account with this scandalous company. I have been trying to withdraw money from my account. However due to issues on their end, these withdrawals have not been coming into my account. It has taken me over 20 emails, 5 calls and 6 weeks of waiting to recover most of my money. The call center staff are useless, email customer service is non existant and takes 5 days to respond. I am surprised this company has not been shut down yet. Years of trading gains lost due to the incompetence of this company. I would not advice anyone to open and trade with DeGiro as you will struggle to withdraw your funds!

Degiro is a highly efficient stockbroker and I am very happy to be its client.

A really poor recent experience getting in contact with support for an issue related to the National Grid rights issue. Support take several days to reply, I was promised different to web support Vs telephone support. Telephone support told me they would sort out the issue and get back to me (never heard back). Web support are fully incompetent, they cannot understand the issue and are unable to identify the @gmail email Vs @googlemail email and have the audacity to tell me I'm not emailing from the registered email address?! I thought these people were technically literate. Overall stay away if you have a need for any kind of support from this broker.

Absolute shambles of a company.

Anytime I try to ring them (for an issue of their own doing) the number is either unrecognised or "currently unavailable". How is this a way to run a business where clients can't reach you.

As soon as I managed to log in to my account I will delete it and call it a day.

This is the best platform I have ever traded on, offering great functionality, access to worldwide markets and very reasonable fees.

Excellent throughout.
I have been using the platform for more than 5 years now. Extrelemt effective, low cost and reliable.

Night mode is great, easy interface, good support, great if your main currency is EUR.