After seeing the Deeper Quest in action I had ro get one. After about the 5th time of using it the hand controller on/off switch became non responsive. This was rectified by means of a replacement con... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The conection to the sonar drops almost at every cast and most of time is loosing the conection half the way, not at the distance. Tried elevating my iphone, spinning slower, nothing. It never find t... Se mer
Företaget har svarat
Better sonar image than on CHIRP+2. 3D maps are very beneficial. Weed detection is a great added value. The only missing feature is real time projection like by the competition with Downscan and sides... Se mer
I have had my Deeper quest for just under one year and love how easy it is to use. Just purchased the downscan and used used it for the first time last week. Gave me so much information about the lak... Se mer
Företagsinformation
Skrivet av företaget
Deeper sonars are engineered for versatility. You can use them for any fishing type: shore, boat or ice fishing
Kontaktuppgifter
Willow Road 1601, 94025, Menlo Park, USA
- deepersonar.com
4,3
Utmärkt
744 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Deeper läd nicht mehr
Deeper läd nicht mehr. Antwort kommt est nach 3 tagen
eine checkliste gemacht und wieder 3 tage warten
noch eine checkliste wieder 3 tage warten.
Dann kommt eine Mail man glaubt es kaum das ganze soll ich von vorn machen. Da sitzt doch ein KI Bot dahinter. keine Hilfe bisher echt schlecht man kommt sich veräppelt vor!!!!
27 juli 2026
Omdöme utan inbjudan
Svar från Deeper
Es tut uns leid, dass Sie diese Erfahrung gemacht haben.
Unser Problemlösungsprozess kann manchmal mehrere Schritte umfassen, um verschiedene mögliche Ursachen auszuschließen, bevor wir die beste Lösung finden. Wir verstehen jedoch, wie frustrierend es ist, wenn dies länger dauert als erwartet oder sich wiederholt.
Wir versichern Ihnen, dass jeder Fall von einem echten Mitglied unseres Support-Teams und nicht von einer KI bearbeitet wird. Wir danken Ihnen für Ihr ehrliches Feedback und Ihre Geduld und werden Ihr Problem mit Deeper so schnell wie möglich lösen.
App will not connect to the sonar unit when phone is literally 5 feet away from it (above it)
I purchased the deeper max sonar unit, fully charged the battery, and downloaded the app. I places the sonar unit in my pool and tried connecting Via the app. I was standing directly over the unit, with my phone 5 feet away from it and it will not connect. The app is primarily concerned with selling you a map, where I believe it's primary concern should be connecting to the unit.
21 juli 2026
Omdöme utan inbjudan
Svar från Deeper
We're sorry to hear about your experience.
From your description, it sounds like your phone may not have been connected directly to the Deeper's Wi-Fi network. Before the Fish Deeper app can communicate with the sonar, your phone must first connect to the Deeper MAX Wi-Fi in your phone's Wi-Fi settings.
The Deeper will only broadcast its Wi-Fi network when it is floating in water with the top cover properly attached, or connected to a charger. Once connected to the Deeper's Wi-Fi, simply open the Fish Deeper app, grant any requested permissions, and the app should connect automatically.
If you still experience any issues, please contact us at support@deeper.eu. We'll be happy to help you get everything working as quickly as possible.
Excellent Service
The deeper website is straightforward and easy to use. I purchase the deeper quest and 3 extra items plus the insurance for 1 year which all was on special offer at the time of purchasing, the extra items were 2 more batteries, tripod and tablet holder.
Time scale given for delivery was one full working week, the delievery company was UPS and full tracking was supplied to my email address and connected straight to the UPS web site.
Delivery was delayed by one day due to the weekend.
My bait boat arrived at my address, it was well packed, no damage to the outer packaging, very happy with my purchase.
15 juni 2026
Quick service and no problem with…
Quick service and no problem with shipping to Belgium 👌
29 juni 2026
Fijn dat ik in mijn eigen taal kon…
Fijn dat ik in mijn eigen taal kon communiceren. Er was een pakketje zoek en na wat email contact met Deeper hebben we hem kunnen traceren. Heb de Spark direct bij Deeper besteld en hij werd snel geleverd.
19 juni 2026
Ich bin begeistert vom Service des…
Ich bin begeistert vom Service des Deeper-Teams! Nach dem Verlust meines Deeper Sonars erhielt ich unglaublich schnell eine Rückmeldung. Die Hilfe und Unterstützung waren hervorragend und haben letztendlich dazu geführt, dass mein Deeper wieder zu mir zurückgefunden hat.
Mit einem so außergewöhnlichen Kundenservice hätte ich wirklich nicht gerechnet. Vielen Dank an das gesamte Deeper-Team für den großartigen Einsatz absolut empfehlenswert!
26 juni 2026
Excelence sevice
17 juni 2026
Deeper quest and accessories
Really good service and if you have any issues it gets sorted straight away would highly recommend to friends , I have now uses the boat for mapping a lake and I got to say it’s so easy to uses and set up the best boat I have had by a long shot.
23 juni 2026
Just tried it for the first time in my…
Just tried it for the first time in my kayak. It seems to lose connection to my phone very easily if it is more than 6 feet away; but maybe I need to use it more...
22 juni 2026
Svar från Deeper
Thanks for your review Steve! This should be an easy fix, as most likely a conflicting smartphone setting is causing this. Here's how to fix it: go to Cellular Settings of your iPhone -> Scroll to the very bottom -> Disable "Wi-Fi Assist" setting.
Also, ensure that the sonar doesn't submerge underwater during the movement of your kayak. It can lose connection if submerged.
If any help will be needed - please email us at support@deeper.eu
Staff assistance was a great help
Staff assistance is what eventually convinced me to try the product again. The sooner works very well.
12 juni 2026
Worked easily
Worked easily, out of the box. Very effective to make bathymetric maps of small lakes and ponds.
11 juni 2026
Excellent service …
Excellent service fast delivery and always on hand to answer any questions you have at any time ov day
18 juni 2026
A complete waste of money
A complete waste of money. Product stopped working after being used twice in two years, company no help. Offered a 25% discount on a new one, but why throw good money after bad? Don't waste your time or money.
Edit: despite how their customer service replied, they told me it's a sealed unit so they couldn't do their diagnostic process, I'm sh*t out of luck. Twice I used it, so that was about $50 per use.
7 juli 2026
Omdöme utan inbjudan
Svar från Deeper
Thank you for your feedback. We're sorry to hear that your Deeper stopped working.
As we're unable to identify your case based on your Trustpilot name alone, we can't comment on the specific circumstances. However, our warranty process always includes a detailed technical inspection to determine the root cause of a failure. If a manufacturing defect is identified, the device is repaired or replaced under warranty. If the inspection determines that the failure was caused by factors not covered by the warranty, such as accidental physical or water damage, we're unable to provide warranty service. In such cases, we often offer a goodwill discount on a new device.
We're sorry that your experience left you disappointed.
Svar från Deeper
Hello, thanks for your review. As per product description on the webpage of Deeper Magnetic Charging Cable, it works only with Deeper START, Range Extender and Quest Controller products.
Your Deeper PRO+2 uses a micro USB or USB-C cable, depending on the year of manufacturing. You might already have such a cable at your house, so please try to use it. If any help will be needed - please contact us at support@deeper.eu
Apologies for the inconvenience.
Outstanding service
Outstanding service. The device was shipped from Europe to Australia in 4 days. It does exactly what it said and exceeded my expectations with its detailed maps of the ocean floor. Plus it was super simple to set up. Thanks Deeper a 10 out of 10 from me.
15 juni 2026
Labdien.
Labdien. Nopirku laivas stiprinājuma roku. Pēc divām lietošanas reizēm apakšējais stiprinājums izkrita ārā un gandrīz pazaudēju savu deeper eholoti. !
Domāju ka pirkums vairāk nav lietojams !
6 juli 2026
Omdöme utan inbjudan
Svar från Deeper
Sveiki, paldies par jūsu atsauksmi. Mums ļoti žēl dzirdēt par šo situāciju! Mēs vēlētos to izmeklēt un rast jums risinājumu. Lūdzu, rakstiet mums uz e-pastu support@deeper.eu, un mēs palīdzēsim.
Top un très bon service après vente ça…
Top un très bon service après vente ça donne confiance merci ☺️
12 juni 2026
Detta är Trustpilot
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