Passion.io Omdömen 

My customers have been complaining about Passion for years, app glitches etc, but I’ve always stood up for this company. I’ve been with them since 2021 and have watched the service go from bad to worse. They constantly plan innovation without maintaining their bare minimum. At eight months pregnant I spent ninety minutes on zoom with their team, taking the time to explain the basic issues in the good faith that customer input actually influences app design and innovation . In the middle of a livestream to over 500k entrepreneurs, they rolled out an app update that removed access to my entire video library (years of consistent uploads), removed ability to edit in app, displaced voice note feature, and unsurprisingly, all tech support was too busy to help.
The original problem continues to be the problem. Innovating while
Ignoring what the customer is actually asking for, going all the way back to submitting app innovation requests on their third party message board never being addressed, and trying to grow bigger while completely neglecting core issues that make maintaining an app with passion impossible, let alone growing it. They are confusing the difficulty migrating to a new platform with strong customer retention. They are not the same. Starting to feel like I can’t preach self respect on an app that publicly runs this way.

Disappointed by a Pattern of Poor Support and Lack of Accountability

I really wanted my experience with Passion.io to end differently.

Earlier this year, we experienced a serious issue with our checkout. Customers were attempting to purchase our program, but transactions were not going through properly. This wasn’t a minor inconvenience. These were potential customers actively trying to give us money, and we had no reliable way of knowing how much business we were losing.

We spent weeks troubleshooting. We contacted Stripe, ran test transactions, incurred fees during testing, and ultimately had to do a significant amount of the troubleshooting ourselves. Stripe found no fraud or bank declines, and the issue appeared to be connected to how the transactions were being handled through the Passion platform.

What frustrated me most wasn’t even the technical problem. Technology breaks. It was how the problem was handled.

Our initial interactions with support, particularly Ashley, left us feeling as though the problem and its impact on our business simply weren’t Passion’s responsibility. After everything we had gone through trying to get the issue resolved, one interaction essentially ended with “Best of luck.” As a business owner dealing with customers who couldn’t complete purchases, that response was incredibly disappointing.

We eventually escalated the matter and included Daniel Harvey, the owner. Georgie, a Customer Support Team Lead, then became involved, and I want to give credit where it’s due. Her response was noticeably different. She acknowledged failures in communication, escalation, and shared ownership and made an effort to repair the relationship. Passion ultimately provided us with three complimentary months of service as a goodwill gesture.

I appreciated that. I genuinely hoped it represented a reset.

Unfortunately, it didn’t.

As our renewal approached, Passion attempted to sell us on continuing with the platform. We declined.

On August 28, I emailed Ashley specifically requesting that my subscription be canceled and clearly stated that I did not want any further charges made to my card after the current billing period. I also asked for written confirmation of the cancellation.

No response.

On August 31, I followed up again. This time, I also copied Daniel Harvey because we’d previously had to escalate our support issues to him. I again stated clearly that I did not want to renew and that no additional charges were to be made to my card.

Still no response.

On September 5, I followed up again regarding the cancellation.

Again, no response.

After three written attempts to cancel, including escalating the request to the owner, Passion still charged my card for another renewal.

That was the point where frustration turned into genuine disappointment.

I had done everything a customer should reasonably be expected to do. I didn’t wait until after the renewal and then change my mind. I notified them in advance, followed up when I received no response, escalated the request, and put everything in writing. I am now having to dispute the charge with my card issuer and provide copies of that correspondence because Passion failed to process or even acknowledge my cancellation request.

I’m a business owner myself. I understand that technology fails. I understand that mistakes happen. What matters to me is what a company does after something goes wrong.

Unfortunately, my experience with Passion became a pattern: problems processing customer payments, difficulty getting meaningful support, having to escalate matters to leadership, being approached about spending more money to remain with the platform, and finally having repeated cancellation requests ignored while my card was charged anyway.

I do want to again give Georgie credit. When she became involved earlier in the year, she acknowledged where Passion had fallen short and made a genuine effort to repair the relationship. That mattered to me, and it’s part of why this ending is so disappointing.

I wanted Passion to work for our business. I gave them opportunities to resolve the problems, and when they did something right, I acknowledged it.

But after this latest experience, I cannot recommend Passion.io based on the level of customer service, communication, and accountability we received.

UPDATE: Following this review, I spoke with Jarret from Passion. He did a great job listening to my concerns, acknowledged that Passion dropped the ball, and took ownership of what happened. Most importantly, I felt heard.

Jarret offered six additional months of access as a goodwill gesture, which I appreciated. We also discussed some of the larger issues around communication, accountability and follow-through.

I would definitely recommend Passion to a creator that is ready to expand their business or create a new business! While I haven't made a lot of money yet, I feel I am on the road to creating a whole new lifestyle for myself, my family, and my health. I am thankful to Passion and Creator MBA for giving me a foundation in this journey and now-- one year later, things are finally starting to make more sense! I can see the path that is going to be life changing for me.

Brilliant app and the people who work here.. i cant be happier

This is a great app building platform. Easy to use and they are very helpful if you do need any assistance.

About a year ago, I had the idea of creating an app for my business, a platform where I can connect with audience and provide support on a daily basis. I did my market research and concluded that Passion.io was a reliable platform based on the reviews so I bought into the promises of the company and jumped in excitedly. I found Dan to be down-to-earth and was won over by his webinar. Then in less than three months later, when I saw the Black Friday offer, I doubled my investment in Passion.io because my main aim was to list my app in the App Store.

The platform was easy to use and within one week of starting, I've managed to create and launch my web-based app. But due to other business commitments, it was only about 4 months later that I finally went through the tedious process of listing my app on Apple App Store.

That entire process took about 6 weeks and it was my first glimpse at poor tech support. Listing the app was a tech-intensive process. Detailed documentation was provided but it was still challenging and time consuming.

I followed all instructions to the best of my abilities, even abiding by the slated deadlines like sending in tech support forms within 24 hours of submitting the required documents so that Passion.io's staff could help me with the backend processes of listing my app.

Even though I complied with the 24 hours deadline, by the time the tech support got to my application documents, certain Apple Developer admin invitations have already expired and I had to repeat the process. This happened at least twice.

Finally, in April 2026, my app was listed in the Apple Store! I was really excited but upon downloading my app, I realised push notifications weren't working. Customer support verified that push notifications for Community Chat are supposed to work and assured me that they would get tech support to look into it.

When I went to Passion.io's creators community, I realised my situation wasn't an isolated case.

After dozens of email correspondences, asking questions, getting assurances, venting my frustration over the huge delays, 4 months later...the issue is STILL NOT FIXED.

In all fairness, Nellie, the customer support staff has been the most patient and kind. But I simply cannot understand how a tech issue with a supposed basic app feature cannot be fixed even after 4 months.

Recently, the CEO announced that new features would be rolled out on the platform as they had spent the last couple of months "rebuilding the platform in a way that your business will need for the next five years, not the next five months."

I simply cannot bring myself to be interested in new features when the basic features that I had signed up for are not working as they should.

Two weeks ago, I finally concluded that the standard of tech support is beyond ridiculous after successfully vibe-coding my own apps and managing to get push notifications working for my apps which have community chats, when announcements are posted, when someone gets tagged in a post, and when someone replies to posts in the community.

I was disappointed to hear of Dan's departure from the company earlier this year, and the months that followed just continued to erode the confidence I had in Passion.

Best app building ever! I have tried a lot in my 63 years and this is the real deal! I lost myself in life for 2 years trying to build this then ... LIFE happened and I bombed! But they were always there to encourage me on the community and the team =) So here I am back after the third life break ... and WOW the
Support is also BANG on! every time !
I am learning at my mature age all the cool tech stuff which isn't so tech once you hear how Dan and his team walk you through it ... so inspiring =) Product, service after sales, easy app use, great features ... one stop BANG ON!

The passion team are my allies. They are always there to lend a hand, take care of the tricky things with Apple and Google and I can't imagine doing this without them on my team!

Great and good service

I purchased the 90-day "Done For You" app-building program. During the sales process, I understood that the platform would support the type of dynamic app I wanted to build. Once implementation began, I learned the platform was much more suitable for static content, which did not meet my expectations for my business.

I also experienced canceled meetings, communication gaps, internal staffing changes, and significant delays. Although the company later offered an additional month of support, by that stage I had lost confidence in the process and requested a refund instead.

My refund request was denied, and my subsequent credit card dispute was unsuccessful. My annual subscription was later unilaterally canceled, leaving me without access to continue building the app.

This was my personal experience. I encourage prospective customers to carefully evaluate whether the platform's capabilities match their business needs and to read both positive and critical reviews before making a significant investment.

I love it but I know I don't know more about it but I will love to join in

terrible too expensive, get AI to do it they got me for 2 years no money came back into my company , they are over selling this product you will have to spend over $10,000 and what has been so frustrating is I lost all of the contents i worked hard for

Passion.io has done an amazing job at creating a user-friendly platform that allows us as individual creators to share our content and experiences with people in a modern way. Thank you for creating more opportunities for content creators.

Kleny, Iwan and the whole team are so helpful. I wasn't tech savvy at all, and signed up for passion plus a few years ago before prices increased, so have all the features offered to the higher paying newer customers. I and have to say that the technical support, helpfulness and kindness of the team is worth their weight in gold. So grateful for this platform!

All the Dan videos were awesome - instilled so much confidence. The step by step process that actually worked - signed up my first cohort easily.. very easy and user friendly. Helped me to make a program I had been thinking about for 3 years. Really pleased with the results. My first cohort LOVED it!

Easy to use templates and outstanding customer service.

The platform is easy to use. The customer service is fast & spectacular. Not a million different people who you need to repeat the issue over and over again but I’ve been supported by Nellie the entire time so far. So far I really enjoy the experience.

I can't say enough about how my experience in already changing my life. The team is professional, and always ready to come to my aid when I have an issue. I'm looking forward to my future!

Passion.io’s customer service has been absolutely exceptional. Nellie has been so kind and helpful. I panicked a bit when my app wasn’t up to date. I’m not good with technology and it gives me a bit of anxiety. They made the process easy, went above and beyond to help me and also reassure me. It was the best customer service I’ve received in a long long time. And I’ve had great experiences. I went from a state of panic to feeling like everything was going to be okay. Nellie made my day. I’m really happy with Passion.io ‘

This is an absolute scam. They took thousands of dollars out of my account without authorization and don't have customer service for you to call. I am a single mom who needed that money and have not been contacted back about any type of refund