Dancewear Central Omdömen 

Not a good experience ordering from Dancewear Central.

Update following response.
The warehouse, returns dept and customer services all seem to be in entirely different counties and have no way of communicating. I ended up paying £8 for postage and return postage and have no dance shoes. You weren’t prepared to send any more out, insisting you would only refund, because the returns department had already processed it. I got a very abrupt phone call to tell me there was nothing you would do to help. Waste of time and money.

I have been a dance teacher for many years and used different dancewear companies over that time but I am very impressed with Dancewear Central for several reasons but mostly the speed of the orders. I have had confirmation that an order has been dispatched within half an hour or placing the order. I have also found them very helpful over the phone with queries. I will certainly stick with this company for my school items.

Great service and quality goods.

I received the items that I ordered online very quickly. I had to return an item as I had the wrong size and I also received the refund efficiently. Many thanks. I would certainly order again!

I had a problem with my order, I contacted via email and had a got a response very quickly. They rectified the problem for me very quickly. Extremely satisfied and would definitely use again.

I ordered a bag and ballet shoes for my daughter. The bag was fine, but the ballet shoes were so small (even though as requested on the website I ordered half a size up from her usual outdoor show size). They honestly could have been used as a keyring. Their customer services team told me I would have to send them back at my own expense and if they found the size was wrong I would be refunded up to £5. They were really unhelpful and if the shoes had been a bit out size-wise it wouldn't have been so bad, but when I measured them they were a size 8.5! I would deter anyone from buying their ballet shoes as clearly they are not standard sizes

UPDATE 19TH MAY . SO YOU DID NOT EVEN ASK ME FOR AN ORDER NUMBER . SHE JUST ASKED MY NAME AND SAID SHE WOULD TRY AND NOTHING ELSE . Shame it took a bad review here for you to do something but hopefully I will now get my shoes for Friday...............Absolutely DISGUSTED with this company and will never order from them again .If I could rate them minus I would I ordered ladies ballet shoes by mistake instead of child's . I sent them back asking for an exchange . They received the shoes back a week ago on the 11th and in my covering letter I stated that I MUST have them by this coming Friday the 22nd as I was going down to see my granddaughter this weekend who I had not seen for a year . That gave them a whole 11 days to send the replacement out .These shoes were part of her birthday present as I explained in my letter and she is only four . So I telephoned them and said if they could not guarantee them by this Friday then I request a refund so that I may order elsewhere . They then told me that they would TRY THIER best to give me a refund but that as I had requested an exchange they could not guarantee it . So now I am stuck as cannot order elsewhere and have no idea if my granddaughters birthday present will arrive in time . I am beyond disgusted with them . ZERO customer satisfaction. The girl on the phone could not care less and had no interest in trying to help but just said returns were taking 14 days at the moment.

I received my parcel in good time however the leotard has a thread loose right in the middle so looked cheap. I spent 30 mins trying to figure out their vague returns policy so now I have to pay full return for a leotard that is faulty. terrible service!!!

Beware of this company!!!
I purchased something that later returned it. They never gave me my money back although I didn’t notice at the time because it was a small amount. Five months later they contact me and tell me that they will not refund me because they say that I returned my item “late”. I tried to reason with them and explain that I had returned my item long ago but they refuse to cooperate. I had to pay for return postage too so I’ve really been left out of pocket by these people.
It seems to me like they operate like scammers do, they keep their product and your money too, what a way to keep a business. No wonder all the negative reviews.
Also the item that I ordered didn’t match the description in the website, it amazes me that they get away with all of this.

I placed my order at the beginning of December, you can see my previous review. I am still waiting for one of the items I paid for in December. They have not contacted me, not apologised for the delay or contacted me to tell me when to expect it or offer me a refund. I am reluctant to call or email because they are always so rude.
Do not use the company!

Edit: Again a rude reply from this company, although the reply on here is all sweetness and light it is not a true reflection of their service. The emails I received were curt and I was not offered any other option, just we’ve refunded you.
I wasn’t informed it was out of stock until the order was accepted. They have not contacted me at all in the meantime of three months.
Although they say they have refunded me, there is no evidence of this, I have not received a refund
AVOID THIS COMPANY

Auf jeden Fall ein netter, seriöser und aufrichtig bemühter Händler. Einige Artikel konnten nicht geliefert werden. Die Rückerstattung, auch von Retouren, lief aber einwandfrei. Ich konnte den sehr freundlichen Kundenservice jederzeit erreichen. Man wird auf keinen Fall hängengelassen. Ich würde jederzeit dort wiederbestellen.

I purchased a pair of pointe shoes as a Christmas present for my daughter on the 25/11/2020. We were due to move house on the 18/12/2020 but, with nearly 4 weeks to go until then, I thought best to give my then address as the address for delivery. I then heard that the shoes had been despatched on the 15/12/2020 (a full three weeks after placing the order) to my home address. We were home all the time at that point as we were isolating. Nothing arrived. Nothing has arrived at our new address, to which we had all mail forwarded from the date of leaving the old address. Despite three e-mails to Dancewear Central's Customer Service division, I'm still without my daughter's shoes, although they deducted the full payment several days before even despatching them. Similar to other reviewers on this page, they've been brief to the point of being rude, unhelpful and unsympathetic. I will avoid using Dancewear Central in future: there are plenty of other options. They should take a long hard look at their Customer Services and Fulfilment Departments if they want to compete successfully with the rest of the market.

Best service ever. Super fast delivery and the quality is top class. I will use this site for my daughter’s ballet clothes for as long as she goes to ballet

Amazing service Lucy went out of her way to serve us

So much choice and excellent customer service. I was unsure about whether or not something I was ordering was suitable for what I wanted, so I spoke to the really helpful customer service team who couldn't have been nicer, and really went out of their way to help me. Delivery was fast, and returning something (I ordered 2 sizes) was also painless!

After seeing the reviews I was really nervous as explained in below but the team was so lovely and contacted me personally on the phone to say an item was out of stock and the rest would be delivered as normal and theyl dispatch my other item when in comes in. Was delivered within 2 days and everything fitted perfectly and was in good condition

Finger weg von diesem Händler! Die Größen können nicht richtig sein. Meine Tochter ist 6 Jahre. Ich habe Trikots in der Größe 122-128 (7-8 Jahre) bestellt. Diese waren viel zu klein, sodass ich diese leider retounieren musste. Die Rücksendekosten sind nicht gerade gering, da es leider nach England ins Lager zurück geschickt werden muss. Bei mir waren es fast 20 Euro für Ware die nicht passt. Ich hätte keine Chance gehabt, die Artikel zu behalten. Im Vergleich zu den deutschen Trikots in 122-128 sind diese bestimmt 2 Größen kleiner.
Der zweite Punkt ist, die Rückerstattung des Geldes hat sich über 8 Wochen gezogen und das obwohl ich unzählige Mails und Telefonate geführt hatte. Wer weiß, wie lange es noch gedauert hätte, ohne die ständige Kontaktaufnahme meinerseits. Es hat mich sehr viele Nerven gekostet, geschweige denn das unnötig investierte Geld für die Rücksendung. Immerhin hat die Rückerstattung dann doch noch geklappt. Ich hatte schon nicht mehr daran geglaubt.

Thank you for delivery.

my order has never been delivered! allegedly sent twice and lost on the post! The customer service wanted to send replacement. Upon request, no confirmation of delivery could be issued! That’s not a serious company. I never had such an experience in my life bevor...

I've ordered quite a few items from Dancewear central and I've always been very happy with the quality, the service and the delivery. Would recommend.

I ordered shoes : after 1 month i still don't get them and have no idea of where they are ! The customer sce told me to wait ! i even don't get a tracking number so no shoes and no refund of course ! Very disapointed...it was the 1st time i ordered through that site, and surely be the last one....