Update: They have now refunded the socks. Original review: Be aware their return policy is not great. You need to pay for return, postage is not refundable and returned unopened socks in a resellab... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always struggle to find shoes that fit, so was especially apprehensive about ordering the Fuegos online. I gave the customer service team a call and spoke to a lovely lady called Laura who provide... Se mer
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I purchased 2 new pairs of Roch Valley dance shoes, from Dance Wear Central, 1 being Greek Glitter Silver dance shoes at £34.95 on 28th August 2024. I also purchased 4 other pairs of RV dance shoes fr... Se mer
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Purchased dance shoes but too small. Returned using the postage slip provided by this company but apparently delivered to the wrong address. Not our problem they said unwilling to do anything to help.... Se mer
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Företagsinformation
Kontaktuppgifter
PO BOX 122, OL10 9AP, Heywood, Storbritannien
- 0344 561 6664
- info@dancewearcentral.co.uk
- dancewearcentral.co.uk
3,6
Medel
127 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very Poor service and quality
Very Poor service, and poor quality shocking won't recommend for a doll never mind person please don't waste your money or time because there photos look stunning but what you get is different look completely
20 juli 2022
Omdöme utan inbjudan
Svar från Dancewear Central
We are very sorry to hear you are not happy with the quality of your item/s. We would like to investigate this further and rectify the problem, but are unable to without your order details. Please can you email us at info@dancewearcentral.co.uk or call us on 0344 561 6664 so we can look into this for you. Kind regards, the Dancewear Central team
honestly don’t know what to say
honestly don’t know what to say. poor service. wish i could give 0 stars to emphasise this.
14 juli 2022
Omdöme utan inbjudan
Svar från Dancewear Central
Hello Becki. We are very sorry to hear you feel you have received poor service. If you can call us on 0344 561 6664 or email us at info@dancewearcentral.co.uk we would be happy to look into your order query and service you received. Kind regards, the Dancewear Central Team
Brilliant
Brilliant! Website was very easy to use. Super fast delivery!! Will definitely use again
15 juni 2022
Omdöme utan inbjudan
Svar från Dancewear Central
Thank you so much for your lovely review Vicky. We will pass these comments on to the team. The DWC team
No.1 for quality
My little ones have been dancing for years, I've struggled to find good quality dance wear for them. The quality is amazing it washes well and hasn't worn thin which I'm super happy with! In fact I'd only purchase from here! I'm a very happy shopper!
8 april 2022
Omdöme utan inbjudan
Svar från Dancewear Central
Hello Jo. Thank you very much for your lovely review :) The Dancewear Central team
Ordered my shoes and they arrived…
Ordered my shoes and they arrived within 24 hours! I cannot rate my experience high enough. I will certainly recommend them to all at my dance class. Thank you for making my day 🙂💐Bravo Dancewear Folk 👏
11 mars 2022
Omdöme utan inbjudan
Don't cry for me Argentina I will never leave the shop.
What do you think of Dancewear Cental?
Yesterday I ordered two items online, a ballerina cardigan and some leg warmers. Knowing that I needed the items in a hurry, I paid the premium rate delivery charge.
All was ok @ the check out and I expected to receive (M)y goods the following day, I was given no indication that there would be any delays.
Yesterday I received an email from the shop to advise due to COVID it might not be possible to deliver the goods on time, and that I would receive an email when the goods would be ready to be delivered.
So I waited (Lindiwe) guys, no message, I just phoned the shop today, and discovered that not only were the items not going to be delivered on time but that additionally one of the items that I ordered, online was out of stock. The Website when I ordered gave no indication that 1 day express service that I paid for was defunct and that the item I wanted to buy was out of stock. So total thumbs down.
2 mars 2022
Omdöme utan inbjudan
Svar från Dancewear Central
Hello, thank you for your review. We are very sorry to hear you are disappointed with your experience. The out of stock information was visible throughout the order process (at the point of ordering and in your order confirmation email) and all information with regards to the delivery options can be found in the delivery terms on our website. With regards to the possible delays on the Next Day delivery, this was provided on your email confirmation issued immediately after your purchase. If you had contacted us immediately at this point, we would have cancelled and refunded your order.
Best wishes
The Dancewear Central Team
Will definitely be purchasing from Dancewear Central again
Recently purchased a pair of the capezio tele tone tap shoes and tanned character shoes for work. I've worn both pairs nearly everyday for the last month and they still look brand new. Great quality and price. Also super impressed with the delivery as they arrived in no time at all. Will definitely be purchasing from Dancewear Central again.
27 februari 2022
Omdöme utan inbjudan
Great company!
I ordered some LHP tap shoes from Dancewear Central and had to send them back to exchange for a different size. I was incredibly impressed with how easy the system was to use, and the wonderful customer service I have received (this time, and previously) from this company. Cannot recommend them enough!!
25 februari 2022
Omdöme utan inbjudan
I’m amazed by this company.
I’m amazed by this company.
First of all they were the only one having the character shoes that I need from Bloch in my size and it was the last pair in stock.
I contacted them via email to make sure they were still in stock and that it was the product that I need.
In this occasion I had the chance to get to know Danielle, very helpful, caring and patient. A true professional.
She answered to every email (and were lots) super fast and very understanding.
Followed me through the whole process making sure I got the shoes confirming my purchase till the very end.
Dancewear central prices are really competitive and the product arrived well packed.
The box of the shoes is immaculate and the shoes inside are perfect! No damage, not faulty. Inside the box I found also the fabric bag that comes with the shoes.
Within your order you will receive an invoice and also an additional form to fulfill in case of a return is needed.
Their website works brilliantly and it tells you how many of that items is still in stock in what size (you just need to read before you buy!) so you can make your calculations.
The delivery was crazy fast! I ordered it the night before and the morning of the next day they were at my door (and I didn’t pay for fast delivery), CRAZY!
I will definitely use this website for my school and I will absolutely purchase again in future!
SUPER SATISFIED!!! 100!!!
25 februari 2022
Omdöme utan inbjudan
Svar från Dancewear Central
Thank you so much for your lovely review Jessica. We will make sure we pass your feedback on to all of the team. Thanks, DWC
Great experience with this company
I ordered a few shoe sizes as they state to size up, all arrived quickly and good quality. It was really easy to return the sizes that were too small, communication was fantastic and refund processed really quickly. Great experience with this company
23 februari 2022
Omdöme utan inbjudan
Svar från Dancewear Central
Thank you Patricia for your lovely feedback. We will feed this back to our team. The DWC Team
Out of stock
Don’t believe their buy before to receive next day. Ordered tap shoes, three weeks later I had to email them only to be told they were out of stock. Would not have minded if they just simply let me know. Reading the other comments it seems a regular thing. Let’s hope I get my refund quickly. Will write another review if they don’t!!!
9 februari 2022
Omdöme utan inbjudan
Svar från Dancewear Central
Thank you for your comments. We are very sorry to hear you are disappointed. We can confirm that your refund for both the tap shoes and postage has been processed.
For orders of in-stock items placed before 2pm, we do despatch the same day via Royal Mail first class. Customers are advised of out-of-stock items at the point of purchase (once the size and colour is selected on our website) and this is also advised on the email order confirmation. Most of our out-of-stock orders are fulfilled with 14 days, but occasionally this is longer.
The dancewear industry has been struggling with tap shoes in particular over the last 12-18 months. And whilst we do try to update as many customers as possible about out-of-stock items, we are afraid it has not been possible to proactively contact every single one recently due to this unprecedented supply issues with tap shoes.
Best wishes, the Dancewear Central Team
terrible customer service
Sent wrong size, was ignored for 3 weeks after sending many emails. eventually, i rang them and they would not send new my actual order for 10 working days after id returned the item that i'd already payed for !
2 februari 2022
Omdöme utan inbjudan
Svar från Dancewear Central
Hello. We are very sorry to hear you are unhappy with the service you have received. Please be assured that we check emails every week day so that is exceptionally unusual you have sent a number of emails that have been missed. Can you please call or email us so we are able to rectify this and check how your emails were missed (info@dancewearcentral.co.uk 0344 561 6664).
Just to clarify our exchange policy. If an exchange is required, we will post out the new item/s you require, and cover the cost of postage, once we have received the returned item/s into our warehouse.
Best wishes
The Dancewear Central Team
Top customer service
Top customer service. Staff go the extra mile to help. I needed something delivered ASAP and did their very best and kept me fully up to date. Definitely ordering from here in future. Genuinely recommend this team
10 januari 2022
Omdöme utan inbjudan
Svar från Dancewear Central
Hello Debby. Thank you very much for your lovely review! We will pass this on to the customer service team. Thanks again, the DWC team
Agreed to pay my return postage but…
Agreed to pay my return postage but then didn't pay me
9 december 2021
Omdöme utan inbjudan
Svar från Dancewear Central
Hello. Thanks for your feedback. We are sorry to hear you are not happy with our service. Please can you contact us with your name so we are able to look into this further for you? Thanks, the Dancewear Central, 0344 561 6664 info@dancewearcentral.co.uk
Poor customer service
The prices are competitive, and if you know what you want it's fine and delivery is fairly fast. However, I've asked for guidance on sizes and received no reply; got sent the wrong size on two occasions; and received faulty goods. As other reviews have said, customer service is non-existant. If it's faulty goods they have to refund the return postage, but I haven't had a refund and I really can't be bothered chasing them. No apology over the wrong sizes either. I've shopped with them for 8 years now, but the mistakes they've made and the poor service mean I'm now going to shop elsewhere. It's just not worth it to save a few ££.
23 november 2021
Omdöme utan inbjudan
Svar från Dancewear Central
Hello Rachel. Thank you for your review. We are sorry to hear you are dissatisfied with our service. We have reviewed your tap shoe order details and our email correspondence. We are only able to find one email from yourself (11th August) plus a reply from our customer service team (11th August), which advised that you send back the faulty shoes for investigation and specify which product you would like to exchange for. We can see you had an exchange order sent out on 19th August. However we are unable to locate any correspondence relating to sizing queries I am afraid. We have noted that you have a postage credit on your account, so we have refunded this for you today. Best wishes, the Dancewear Central team
Misleading stock availability
Showed stock when ordered but they were actually out of stock. Customer services even admitted it was misleading as they still wanted people to place an order, no apology was offered. Double check stock before you send any money people.
22 oktober 2021
Omdöme utan inbjudan
Svar från Dancewear Central
Hello Paul. Thanks for you feedback about our website.
Our website is set up to allow backorders, which is quite common within the dancewear sector. Once a specific colour and size is selected our website does update to show if that specific item is in stock. This is also shown on the email order confirmation once the order is placed. We do apologise if this was missed.
Usually items that are out of stock at the time, do arrive into us swiftly and we then post these out at no extra postage cost to our customers. But of course, if a customer does not wish to wait for an item we are able to offer an alternative in-stock item or a refund.
Best wishes
The Dancewear Central team
Very misleading seems like their…
Very misleading seems like their priority is to sell thats all! After looking around for weeks decided to shop here as it seemed they had the sizes in stock well wow that was a mistake. I placed my order i got one item out of 4 real quick so i was still oblivious, after waiting a couple of weeks i decided to phone and enquire to my shock i was told they were out of stock and waiting and when they restock i will be sent my items! Why on earth would you mislead people into thinking you have stock and taking their money?! Am still waiting by the way my little one is having to go classes with no uniform still and its almost half term! Never again! Thank you so much for that.
16 oktober 2021
Omdöme utan inbjudan
Svar från Dancewear Central
Hello Filiz.
Thank you for taking the time to leave this review – we appreciate all feedback to ensure we can improve our service. We’re sorry you missed the out of stock notices, which are advised on the product once a colour and size have been selected, and once more on your order confirmation email. Please do contact us if you haven’t received your emails so that we can double check your email address. Dancers are often particularly loyal to certain brands, for reasons of fit and colour continuity for uniforms. The majority of customers prefer to reserve stock to ensure delivery as soon as they become available from stock. If you are unable to wait, we will of course refund the goods not yet despatched, or can offer similar alternatives – whichever you prefer.
Best wishes, The Dancewear Central Team
Great customer service
Very pleased with the product and especially the customer service, which is exemplary. I left a message on the website yesterday morning, was called back that day, and today my parcel arrived. Can't beat that! Normally in "covid" times, everything takes forever, but not this time. Big thank you!
12 oktober 2021
Omdöme utan inbjudan
Svar från Dancewear Central
Hello Alison. Thank you so much for your lovely review! Our customer service team were delighted to read this. Thanks again. The Dancewear Central team
Take care that out of stock items aren't added to your basket and charged for!
I placed an order for 3 items at a £43 total - I was happy to pay the £4 postage.
I got my confirmation and waited - only 1 item arrived! When I checked my confirmation 2 items were out of stock - but I had still be charged the full amount.
When I queried this and asked for the out of stock items and postage to be refunded, I was told that the postage would not be - £4 postage for a pair of tights is pretty excessive and I wouldn't have paid had I known.
How can you charge people for out of stock items - what if they don't come in stock for months?
Terrible service and even worse customer service
23 september 2021
Omdöme utan inbjudan
Svar från Dancewear Central
Hello Claire. Thank you for taking the time to feedback about your experience with Dancewear Central.
We strive to provide a high level of customer care, and so when a customer feels that we have fallen short of their expectations, this gives us the opportunity to reassess the customer journey and improve our processes moving forward.
We have reviewed your query and our customer service communications. Our website is set up to allow backorders, and it is quite common within the dancewear sector. Usually items that are out of stock at the time, do arrive into us swiftly and we post out separately at no extra postage cost to our customers. We understand you do not wish to wait for your extra items so have issued your refund for these 2 items. On this occasion, as a gesture of goodwill, we will also refund the delivery cost for your tights.
Kind regards
The Dancewear Central team
Excellent service
Dancewear Central have been extremely helpful and professional. An item I ordered was out of stock and was not delivered with the rest of my order however after speaking to them, nothing was too much trouble and a refund was issued straight away.
The quality of their products are lovely and I shall definitely be ordering from them again. Such quick delivery speed too.
Thanks Dancewear Central
15 september 2021
Omdöme utan inbjudan
Svar från Dancewear Central
Thank you Laura for your lovely review! We have passed this on to the customer service team. Thanks again, the DWC team
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