Be aware their return policy is not great. You need to pay for return, postage is not refundable and returned unopened socks in a resellable state are not refunded ( they only mentioned tights are not... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always struggle to find shoes that fit, so was especially apprehensive about ordering the Fuegos online. I gave the customer service team a call and spoke to a lovely lady called Laura who provide... Se mer
Företaget har svarat
Auf jeden Fall ein netter, seriöser und aufrichtig bemühter Händler. Einige Artikel konnten nicht geliefert werden. Die Rückerstattung, auch von Retouren, lief aber einwandfrei. Ich konnte den sehr fr... Se mer
Företaget har svarat
I have been a dance teacher for many years and used different dancewear companies over that time but I am very impressed with Dancewear Central for several reasons but mostly the speed of the orders.... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
PO BOX 122, OL10 9AP, Heywood, Storbritannien
- 0344 561 6664
- info@dancewearcentral.co.uk
- dancewearcentral.co.uk
3,6
Medel
127 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Swift and hassle free service!
I experienced outstanding service from Dancewear Central when ordering Fuego dance shoes. I ordered two pairs, taking advice from the website that the shoes come up small. When they arrived, unfortunately neither pair was quite right, and I decided to return them and order a size up. I received both the refund and the new order two days later, which really exceeded my expectations, considering I had dropped off the return late in the day. This was quite an expensive purchase so receiving the refund in such a short time put my mind at rest. Judging from this experience I would highly recommend Dancewear Central.
14 augusti 2025
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are so pleased to hear you've had such a positive experience with us here at Dancewear Central. Customer Satisfaction is of the highest priority and we're glad we could assist you with your return and new order to get you the perfect shoes!
We hope you enjoy your sneakers and look forward to helping you again in the future!
Best wishes,
The Dancewear Central Team
Excellent customer care
Excellent customer care, rapid responses to enquiries too. I had an issue with a faulty shoe and Dancewear Central sorted it immediately. I am very impressed.
30 juli 2025
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We so pleased to hear that you were happy with the service you have received here at Dancewear Central. Customer Service is of the highest priority to us, so we are happy to have given you a postive experience despite the faulty shoe!
We look forward to helping you with your future dancewear needs.
Best wishes,
The Dancewear Central Team
Disappointing transaction with…
Disappointing transaction with Dancewear central I won’t be using or recommending them in the future!!
Went on their website to order a ballet outfit for my little girl, I was initially attracted to the bundle option: leotard, wrap skirt, ballet shoes and socks and made the purchase. When I received the items the skirt was missing. I called the helpdesk who informed me the skirt was out of stock until mid July which wasn’t any use as I needed it this week. I was not informed when I ordered the bundle nor when the items were dispatched which was disappointing as I wouldn’t have initially ordered it if it was missing the skirt. I was then informed if I would need to pay for postage a second time to return the unwanted items as I would need to buy a skirt elsewhere and couldn’t promise they would be the same shade of pink!!
Very disappointing to say the least I have had to pay for delivery and return postage which is through no fault of my own- I have nothing to show for it all because they neglected to inform me the item was out of stock!
1 juli 2025
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are sorry to see that you are disappointed with the service you have recieved.
We have looked into this further and can see that the bundle items did not appear to show items as out of stock, like the rest of the website does. This is something we are working to rectify and are grateful for you bringing this to our attention.
The "pink button" in your confirmation email should also have given you an update regarding the stock levels, and we apologise if this was not the case with this order.
Due to the above and as a gesture of goodwill, we would be happy to refund your return postage costs on this occasion. Please make a note of this on your returns form if possible so that we can ensure this is actioned for you. Alternatively, please email us your proof of postage costs, and we would be happy to reimburse you.
Best wishes,
The Dancewear Central Team
Faulty Dance Shoes, NO RESOLUTION
I purchased 2 new pairs of Roch Valley dance shoes, from Dance Wear Central, 1 being Greek Glitter Silver dance shoes at £34.95 on 28th August 2024. I also purchased 4 other pairs of RV dance shoes from elsewhere. After wearing the Greek shoes for perhaps a maximum of 6 times, they came apart and are now unwearable. Dance Wear Central said unfortunately they were out of warranty after 6 months. Roch Valley in turn said they couldn't help as not purchased directly from them. So I'm left with dance shoes which were obviously faulty in the beginning, with no resolution.
19 maj 2025
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are sorry to hear that you are disappointed with the service you have received. Our company policy is fully complient with Trading Standards Policies and as such we are unable to accept returns after 6 months from the date you received your order.
We appreciate this may not be the result you were hoping for and can understand your disappointment. We hope to be able to assist you with your dancewear needs in the future.
Best wishes,
Dancewear Central
Fantastic customer service from Dancewear Central
I ordered my dance shoes and was delighted when they arrived much sooner than expected! They were slightly small so I returned them and re-ordered a larger size - again, the delivery was super-speedy. I wanted to check the status of my refund and to my surprise, I was able to call Dancewear Central and speak to a member of the team, who answered the phone immediately. This is so rare these days when you are often faced with chatbots or no-response emails. The lady on the phone was polite and incredibly helpful, informing me when my refund would be processed. Fantastic service all round from Dancewear Central!
27 maj 2025
Omdöme utan inbjudan
Super Speedy Delivery
Ordered my basic ballet shoes and my ballet tights from here for the first time yesterday afternoon! Without next day shipping they arrived this afternoon! My shoes and tights are great! Super speedy delivery and great quality!
24 maj 2025
Omdöme utan inbjudan
Excellent and knowledgeable customer service
Cannot fault my experience, the most helpful customer service over the phone. Very efficient and knowledgeable in discussing my query and left me feeling confident in my purchase. Genuinely can't recommend them enough for all your dance needs!
6 maj 2025
Omdöme utan inbjudan
I ordered two pairs of ballet shoes
I ordered two pairs of ballet shoes, and only one was sent, and no refund or explanation given for the missing pair. I also ordered 4 pairs of Silky ballet tights; these all failed on first time of wearing with ladders or holes at top of legs. When I complained I was given a refund for the missing ballet shoes which were apparently out of stock, but no one had informed me of this. I was not offered a refund for the ballet tights but told I must send them back with returns form, so it could be assessed whether there was a manufacturing fault. I feel I should be offered an immediate refund for these inadequate tights which cost £8 per pair, I had sent photos but this company are insisting I have to return the tights causing a big delay in getting a refund, and adding greatly to the inconvenience already caused. I am really unimpressed with the service and quality provided by this company, and will not be ordering from them again.
5 april 2025
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to leave us this review.
We are sorry to hear that you were not happy with the service you have received.
When the size and colour of an item is selected a live stock feed will show on our website and alert you if an item is out of stock. This is also shown at the check out stage, and within your confirmation email. As we run a back order system here at Dancewear Central, we do take out of stock orders and despatch them once available. As soon as you alerted us to the fact that you no longer wanted the out of stock shoe, this was refunded for you.
With regards to the tights, as this is a potential manufacturing issue, we would need these back to discuss this with the manufacturer before we can proceed with a refund. This is standard practice for reseller sites like ourselves. This would be at no cost to yourself as we are more than happy to refund the return postage costs to you. Our current turn around for returns is 5 working days, so this would be dealt with as swiftly as possible for you. Please do return the tights to us so that we can help you to the best of our ability.
We apologise for any inconvenience this has caused, and do hope you can understand our reasonings. We look forward to assisting you further.
Best wishes,
Dancewear Central
Excellent Customer Service
Excellent customer service; second to none! I have had two speedy deliveries having had to return a pair of shoes that were too small and have them replaced by a bigger size. I spoke to Storm a few times and she goes the extra mile to answer queries and assist. Thank you, highly recommended.
8 maj 2025
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to leave us this kind review!
Customer satisfaction is of the highest importance to us here at DWC and we are so pleased that our team made you feel happy and valued, and got your order out to you quickly.
We hope you love your shoes and we very much look forward to helping you again in the future.
Best wishes,
Dancewear Central
Great service
Bought my daughter's new leotard from here. Very pleased, fantastic quality and quick efficient delivery. Thank you
15 april 2025
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to leave us this wonderful review!
We are so happy that you love the leotard you purchased from us and we look forward to helping you with any future dancewear needs.
Best wishes,
Dancewear Central
Difficulties Behind Them
I purchased from them a number of weeks ago and had a great experience so have recently purchased again. I had to call about the items and had a discussion with a lovely lady called Storm. I said I was surprised by the previous bad reviews having had such a great experience myself and was told about their new computer system and the issues it created during November / December last year. That explains a lot and fully endorse their current customer service levels! Thanks and will buy again.
1 maj 2025
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to leave us such a lovely review!
We really appreciate your patience and understanding regarding the changes to our back office systems and are so pleased you were happy with the service you received.
We look forward to helping you in the future with all your dancewear needs.
Best wishes,
Dancewear Central
Great service
Great service! I called asking what leotards would fit a ladies size 16 and the person who took the call checked and came to me with 2 options available in my size.
I placed the order online on Friday lunchtime and the order arrived the next day!
22 mars 2025
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to leave us such a glowing review!
We were more than happy to assist you in finding a leotard and are so pleased you have been happy with the service received. Hopefully your leotard fits wonderfully and will servce you for many dances to come!
We look forward to helping you again soon.
Best wishes,
Dancewear Central
Amazing!
These guys have been amazing! Phenomenal customer service; regular and clear emails about my order and assistance to change and amend my order (the change was needed due to my own fault, not theirs!) I’m really shocked to read these other terrible reviews - they’ve been nothing but amazing!
10 januari 2025
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to leave a review.
We are very passionate about our customer satisfaction here at Dancewear Central so it's lovely to hear you had such a positive experience!
We can't wait to help you in the future with any dancewear needs!
Best wishes,
Dancewear Central
This company is absolutely terrible
This company is absolutely terrible. I have emailed four times about orders they claimed to have shipped but I've never received. Supposedly they sent these via Royal Mail 24 hour tracked delivery, but that was weeks ago. No response, no nothing. Do not order from them. I'm going to report this to my credit card company.
5 december 2024
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to leave us this feedback.
As discussed in our phonecall yesterday, there was a technical issue with the shipment of your order. As soon as we were aware of this we actioned a replacement order to be sent to you, which I can see has been delivered to you today.
I have also checked our inbox for any emails from you by both your name, and the email address on your order and cannot find any. Please do let us know if these are from a different email address so I can look into this further for you?
We do hope that we have now come to a satisfactory resolution with regards to the issues you experienced, and hope that you would consider us for your future dancewear needs.
Best wishes,
Dancewear Central
AWFUL SHIPPING!!
I placed on order for a bag on a Monday, paid 7 pounds next day delivery. By thursday it had not been shipped, so I ordered again, paid another 7 pounds next day delivery and the bag was still nowhere to be seen. This was an order of four items, three were received three days late, and the bag was nowhere to be seen. After contacting customer service with slow replies, my original order was refunded and then the other order was claimed to be dispatched. The bag arrived 2 weeks after my original order. I had to re order the other items also, as I needed them ASAP, and this was also late. Overall I have wasted 21 pounds of next day delivery from this company, and their delivery service is a scam. If you want anything on time, order elsewhere as you will probably not see your items for at least 4 days, and their next day delivery service charge is a scam, as I have learned over four orders.
25 november 2024
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to leave us this feedback.
We are sorry to hear that there has been some issues with your orders. Please could you share with us your order numbers so that we can look into this for you?
All orders placed before 3pm should be despatched on the same day. We have had some recent technical issues which mean that they are not despatched until the following day, and we do apologise for any inconvenience this may have caused. We do recommend that if you have not received an order as expected, to call us so that we can look into this, and not to order a replacement as it will then cost you the extra postage.
With you stating that the bag arrived a couple of weeks after your order, it could mean that your bag was out of stock at the time of order. However without your information it is hard for us to confirm this.
Our deliveries are provided by Royal Mail (which is our standard delivery service and is sent Tracked 24), or Parcelforce (which are the Next Working Day and Saturday deliveries), so we can assure you that these are reputable companies.
Once again, we apologise that you have not received our standard level of customer service, and look forward to receiving your order information so that we can assist you further.
Best wishes,
Dancewear Central
I ordered point shoes for my daughter’s…
I ordered point shoes for my daughter’s Christmas on 6.11.24.
I have had no order updates. No active tracking and no response when trying to contact the company.
5 -7 working days they said. This is now 5 weeks down the line and I’ve had nothing but my money taken. Absolutely stay away from this company!!
6 november 2024
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to leave us this feedback.
I have looked into your order and can see that the Pointe shoes were out of stock at the time of order. This is stated on the website once the colour and size of an item is selected, as well as in your basket before purchase. This is where it states that items from that manufacturer are usually despatched within 5-7 days. This is an estimation and not a guarantee as there can occasionally be delays with the manufacturer, as there were in this instance. Any further updates should be available on the pink button in your confirmation email, or by contacting us directly.
I can see that we have had one email from you, which was received yesterday at 1.48pm whilst we were closed over the weekend, and this has since been responded to.
As your shoes are now in stock, these have been despatched to you, and will be with you in the next few days.
We are sorry to hear you are disappointed with your shopping experience with us, and want to assure you of our best attention at all times.
Merry Christmas!
Best wishes,
Dancewear Central
For the sake of your sanity, avoid
Receipt said it’ll be 5-7 working days for my item to be sent out. 12 days later, still no sign. Contacted them via email. Nothing. Finally got someone on messenger to be told that it’s ready to go and will be out in the next few days. There was no apology, there was no reason given for why it hasn’t been shipped or why no one has been in touch with me before now. I won’t be using again.
24 november 2024
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
I have had a look into your order, as well as your messages, and can see that the Booties on your order were out of stock at the time of purchase. The message you have seen regarding 5-7 days does state that out of stock items from this manufacturer are "usually despatched within 5-7 days", as this is normally the case.
We do apologise that you did not receive a more swift response from our team. This is due to the very high level of contact we are currently receiving which is causing some delay.
As stated in our messages on PayPal, your order has been despatched to you now that the items are back in stock, and this was marked as delivered to you by Royal Mail yesterday.
We are sorry to hear that you will not be using our website again, and we do hope you will reconsider in the future.
Best wishes,
Dancewear Central
Fabulous Service.
I've placed 2 orders with Dancewear Central. Both orders were easy to make and arrived within a few days. Dancewear Central were very helpful with any questions I had. Great friendly service.
2 december 2024
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
Customer service is of the highest priority here at Dancewear Central and so we are very happy to hear that you received such great service from our team. I have ensured this feedback is passed on and can assure you that our colleague was pleased to hear your kind words, and is looking forward to helping you in the future.
Best wishes,
Dancewear Central
Painfully slow return process
I have never seen a company that slow with return process. It's been 16 working days since my order got delivered back to them, they have not even acknowledged the receipt yet. It's 2024. This is unacceptable.
Edit 10/12: The return form claims that returns take up to 14 working days.
4 december 2024
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
Our Returns Policy does state that returns can take up to 28 working days in some extreme cases. This is in line with Trading Standards, but we do always try our best to process returns much quicker than this, with a standard turnaround of 7-14 working days.
In order to help you further, please do send an email with your proof of postage, and any tracking information you may have. Once we have this information we would be more than happy to help you in any way we can.
Assuring you of our best attention at all times.
Best wishes,
Dancewear Central
Huge delay on item showing as coming back into stock
I ordered and paid for a pair of jazz dance trainers from Dancewear Central. It was showing as out of stock but coming back into stock within 7-10 days.
The company never contacted me, after 7 weeks the item was still out of stock. I rang and emailed and the response to my emails was slow. I was still being told that the shoes were out of stock but expected soon several weeks later.
I am glad they processed my refund promptly, but I would advise them to answer more quickly and be more truthful upfront about timescales.
26 november 2024
Omdöme utan inbjudan
Svar från Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
I have looked into this and can see that sadly the Bloch Criss Cross sneakers on your order were delayed several times with the manufacturer which is what led to an unusual long restock time. We appreciate that this is not your issue to deal with, and that we could have contacted you sooner about these delays, so we do apologise for this.
We are happy to hear that we could assist promptly with your refund and do hope you will consider us again for any future dancewear needs.
Best wishes,
Dancewear Central
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.