I got a mystery box and half the stuff was broken or missing a part to go together! They went above and beyond to fix it by giving me a replacement order so very greatfull
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They're kinda crooked. Had extremely deceptive listing that appears to be one thing but is actually just parts. And basically lead you along in email until they decide no won't take return despite pac... Se mer
Everyone is so helpful and has the patience of a saint. Sent me a new piece when mine broke because of the post office. Nothing to do with them and they could have rightfully said no, and they ended u... Se mer
Airic was very helpful and informative! I had to email him a few times just to get my questions written down and he helped me every step of the way. I high-ly recommend Daily High Club and their assoc... Se mer
Företagsinformation
Skrivet av företaget
The BEST Smoking Subscription Box service, offering the lowest prices on bongs, bubblers, dab rigs, glass pipes, vaporizers, and more! Come visit our online head shop with fast shipping & No BS!
Kontaktuppgifter
6225 N Hollywood Blvd Ste 145, 89115, Las Vegas, USA
- care@dailyhighclub.com
- dailyhighclub.com
3,9
Bra
93 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order said 4 days shipping now 3 weeks…
My new YouTube channel is where is my daily high club order. I will do my podcast at my mailbox Instead of my grow room.
20 april 2025
Omdöme utan inbjudan
Svar från Daily High Club
Hi there,
We’re really sorry to hear your order took longer than expected — definitely not the experience we aim to deliver. We tried reaching out through Trustpilot to get more info so we could help, but unfortunately didn’t hear back in time before the response window closed.
Shipping timelines can sometimes be affected by carrier delays, but our team is always available to step in, track things down, or make it right. If your order is still unresolved, please reach out to us directly — we’d love to move the show back to your grow room instead of your mailbox.
Appreciate the feedback and hope we can turn things around for you.
Creating a shipping label then canceling it?
According to USPS tracker They made a label for my package and then "canceled the label". I've reached out to the company directly many times trying to clarify and gotten no reply over the phone or via email and in fact Gmail says there posted customer help email address they have listed no longer exists.They still have my money so it doesn't appear that there was any issue with the payment. They've been holding on to my money since the 17th it is now the 26th so only day 9 of their 15-day processing time that they do specify I'll give them that, however it's just really weird to create a label and make me think my package is being shipped out and then just yank it and the fact that they are ghosting me is even more concerning. I may have been scammed out of $200 update as of the 30th I'm taking my money back dhc is verified to scam if u order something they don't have they just keep the money but they don't list it as sold out or take it off the site the let u pay for it and send u tracking info that they then later just cancel
20 april 2025
Omdöme utan inbjudan
Svar från Daily High Club
Hi there,
We're sorry for the less than satisfactory experience you have had recently.
It seems that your order was getting prepared for shipment when it got damaged. Unfortunately it was the last unit available so our team had to cancel the shipping label that was created and sent a notification to our support team to reach out to you.
Due to a system error, the notification was not delivered to our support team so they were unaware of the situation. After looking into this for you, they identified the error and resolved it.
I assure you it was never our intention to mislead you. We're always happy to issue a full refund or a replacement depending on the situation and our policies.
If there's anything else we can assist you with, please don't hesitate to let us know.
Have a great day!
I have waited over a week
I have waited over a week and my package has been stuck in Las Vegas, I tried contacting customer service for them to say that they “fixed” the problem and it should be here in a couple days. I’ll gladly give it another week but if it’s not here I’m requesting my money back and not doing business again
20 april 2025
Omdöme utan inbjudan
Svar från Daily High Club
Thanks for taking the time to share your experience. It sounds like our team was able to step in and get things moving, and we hope your order arrived safely not long after.
We did try to reach out through Trustpilot for more details so we could follow up directly, but the reply window has since closed. If there’s ever anything else you need or if the issue wasn’t fully resolved, please don’t hesitate to reach out to us directly — we’re always happy to help.
Zero Business ethics
They Literally take there sweet ass time Mailing. It will still with tracking for 2 weeks before they actually take it to the post office. Imagen any OTHER service were they take your money, and make you wait ona product with NO real time line.....
17 april 2025
Omdöme utan inbjudan
Svar från Daily High Club
Hey Rob,
Here at Daily High Club we are working harder than ever to get our boxes out the door and into yours!
Subscription box orders may take up to 15 business days to process. Non-Subscription orders may take up to 5 business days to process. You will receive shipping confirmation via email.
We are unable to provide a specific estimate as the shipping queue changes from month to month.
Order has been stuck waiting for…
Order has been stuck waiting for acceptance for 6 days now after saying it would be here by rhe 13th and customer service doesn’t help what so ever
9 april 2025
Omdöme utan inbjudan
Svar från Daily High Club
Hi Euwing,
Your order was shipped within 1 business day, but it seems USPS had some delays that resulted in your package being held for a few days at their facility.
We are sorry for this inconvenience. We hope you are enjoying your DailyHighClub goodies :)
My package is sitting in Vegas
I ordered a puffco peak pro and the march box, it has been sitting in Vegas and I wanted to write this to see if I could get a response. Both of my packages have said the same thing sitting in Vegas for a few days now. Please get back to me to resolve this issue and help me get my package.
7 april 2025
Omdöme utan inbjudan
Svar från Daily High Club
Hi Callie,
We're terribly sorry for the delay in delivery and response. It seems your package was lost in transit and our team sent out a replacement right away.
Hope you're enjoying your new DailyHighClub goodies :)
Waiting
My package has been sitting in Vegas and ive emailed a couple times with no response. It said if i ordered within a certain time id recieve by march 4th.. Reading the responses it should have been on its way within 3 days. I bought the big mystery box.. sure hope i didnt get ripped off!
26 februari 2025
Omdöme utan inbjudan
Svar från Daily High Club
Hi Ciera,
We're sorry for this unexpected shipping delay. We're unsure why your tracking isn't updating since we handed USPS the package on the 27th of Feb. Which would normally result in you getting your package around the 3-4th of March.
Our warehouse team will do their best to locate the package for you, if we are still unable to resolve this, we'll rush out a replacement!
Don't worry, DHC has got your back 😎💪
Slow shipping
its sad they charge shipping for an item to take over a week to arrive its disrespectful that they want 10$ for shipping when the shit cant even arrive in a fashionable manner
4 februari 2025
Omdöme utan inbjudan
Svar från Daily High Club
Hi there,
We weren't able to locate your order or customer profile in our system to take a closer look.
Our subscription boxes ship based on the queue for each month. Though the order could be placed on the 1st of the month, it could ship on the 15th due to its placement in the queue.
For one-time purchases, orders ship within 1-3 business days except for the El Primo box of the current month which is tied to the shipping queue like subscription boxes.
The additional shipping fee does not affect processing speed, it only affects shipping speed once the carrier received your package.
If you think your order has taken longer than normal to ship out, please don't hesitate to reach out to our support team and they will be more than happy to look into your case and escalate it if necessary.
https://dailyhighclub.com/pages/contactus
idk what’s goin on
i made an order a couple days ago and the charge is pending on my card but on the dhc website it says i haven’t made any orders
5 januari 2025
Omdöme utan inbjudan
Svar från Daily High Club
Hi Takoda,
Your order was placed successfully and one of the 2 orders has already shipped. The remaining item should ship before the weekend.
It seems there was a typo when you entered your email at checkout, you typed it up as ".con" instead of ".com"
We fixed it for you and resent the confirmation emails.
Don't hesitate to reach out to us directly at care@dailyhighclub.com to get direct assistance from our support team.
Have a great day and enjoy your new DHC goodies!
I had an issue with my box arriving in…
I had an issue with my box arriving in time for Christmas, customer service made sure that it arrived on the 24th as it was a gift! It is missing an item but I have total faith that they’ll rectify it. I owe them an apology as well for my impatience as they rectified the shipping arrival issue in time.
I hight recommend the company!
24 december 2024
Omdöme utan inbjudan
Svar från Daily High Club
Hi Justin!
We're happy to hear we were able to get this fixed for you. We know how stressful this holiday season is, we did our best to ensure as many packages as possible got delivered before Christmas day.
It seems that in the rush of processing, your box was missing an item. No worries, we've got a replacement in the system and will have it delivered ASAP.
If there's anything else we can help you with, we're always happy to help.
Merry Christmas and happy new year 🥂🎊
I would give it zero stars but I can't…
I would give it zero stars but I can't I tried to order the december box but they never shipped it. It's been over a week now. On the website it says it will ship a few days after I had to email them to get any kind of tracking information and it says package hasn't even been sent to the shipping facility yet, at this point I don't even want the box anymore just a refund but when I try to email them about it they don't answer, don't buy from this company it's most likely a scam. This is coming from someone who never writes any reviews.
29 december 2024
Omdöme utan inbjudan
Svar från Daily High Club
Hi Alyvea,
We're sorry for the delay you're experiencing. You placed the order on December 19th, we had you package shipped out December 27th. Unfortunately we were unable to have the order sent out before Christmas.
Though the package was picked up by USPS on the 27th from our warehouse in NV, they did not scan it in their system until the 31st during transit in NJ. USPS have not added an estimate to the package delivery due to the high volume of packages being transported during this holiday season, but we believe your package should get delivered before the weekend.
You reached out to us on the 27th and our support team responded within 2 hours. On the 29th you requested refund and our team responded an hour later saying that since the package has been shipped, we can only process a refund after you refuse the delivery.
Are you not receiving our support emails? Please be sure to check your junk and promotions tab to avoid missing any of our correspondence.
Feel free to reach out at any time, we're always happy to help.
Happy new year!
Svar från Daily High Club
Hi Juan,
It seems you missed our email back on the 27th of November, we've been waiting for your response to see how you would like to proceed.
Our boxes are subject to availability since we manufacture as much as we can to meet demand. Your box unfortunately didn't have a couple items and we had to replace them with other products.
We know how frustrating that is, but restocking these items depends on manufacturing times.
Our support team responded to your complaint with a recommended replacement, or if you would be willing to wait, we're going to be restocking the items we replaced in a few weeks (it's taking a little longer right now due to the holiday season)
We're looking forward to making sure you have a satisfactory DailyHighClub experience, going above and beyond is our norm.
Be sure to check for our emails in your spam and promotions tab to make sure you don't miss any of our support responses.
Have a great day!
Yea I came to see if this was a scam…
Yea I came to see if this was a scam most likely it is the usps tracking said my package was here on the 18 of this month here it is the 21st and I haven’t received anything I believe they only make sure there YouTube channel people get there’s and can careless about anyone else so it seems hopefully this isn’t true .
21 oktober 2024
Omdöme utan inbjudan
Svar från Daily High Club
Hi Rocky,
Tried requesting for more information so we can look into this for you, but TrustPilot has a 3-day period and it seems you weren't able to provide the info within that timeframe.
Not to worry, our support team are always here to help.
If your package is marked as delivered but you are unable to find it, then it could have been left with a neighbor, or placed in a hidden spot so nobody would see it.
If you're still unable to find it, then it could have been stolen :(
Just send us a quick email at care@dailyhighclub.com to let us know that you did not receive the package and we'll get this fixed up right away.
DailyHighClub always has your back 😎💪
I ordered the subscription box that was…
I ordered the subscription box that was valued at $30 + the $18 foe shipping. I added the box to cart and put in my bank details then when I pressed confirm order it said bank details wrong. So I did it all a second time and was meet wit the same thing so I backed out the daily high club website m. 1 hour latter I noticed the took out 90 odd euros out my account. Thinking my order got confirmed I went back onto the website and there was no order placed. I E-mailed the company and they said there was no such email address linked to any account on thier systems. Even tho I loged in after they said that to me. I then took screen shots of my account on the daily high page and a screenshot of the money they took out and they haven't replied back. (THIS IS A SMART SCAM THAT IS SADLY SEEING PEOPLE ROBBED OUT OF THERE HARD EARNED MONEY) IF ANYONE CAN SEE THIS STAY CLEAR OF "DAILY HIGH CLUB. W#NKERS.........
13 oktober 2024
Omdöme utan inbjudan
Svar från Daily High Club
Hi Aaron,
We're sorry to hear that you are having troubles placing an order with us.
It seems that you've attempted to place an order with us twice. Since no order numbers were generated it seems that the payment failed.
If you take a look at your bank statement you should find the payments are pending, since when you initiate a transaction online, your bank takes the money out of your account while it gets processed. Since these payments were not successful, the fund should be released back into your account within 3-10 business days depending on your bank's processing speed.
We advise you contact your bank to get a more accurate estimate.
If there's anything else we can help you with, please don't hesitate to let us know.
We hope your day only gets better from here.
Shipped my order back to themselves
Shipped my order back to themselves. Took 2 weeks to get a response from them. Then never received the refund they promised.
18 maj 2024
Omdöme utan inbjudan
Svar från Daily High Club
Hi Heather,
I'm sorry to hear that you've been having troubles getting a response back from us.
I am unable to locate you in our system from your review. I've requested further information through the platform but you did not provide your email or order number within the provided window.
Please check your spam and promotions tab for our responses, sometimes they get lost their.
If you're still unable to find a response, please reach out to us direct stating that you've left this review on TrustPilot so we can link your complaints together and get this resolved for you ASAP.
We've got your back!
Awesome down to earth guys
Awesome down to earth guys. Wide variety and fascinating artwork. Might have you fixated on trying to figure out what to buy lol. Great experience. Will shop again
14 juli 2024
Omdöme utan inbjudan
Svar från Daily High Club
We're happy you enjoy shopping with us. We're dedicated to ensure a smooth and exceptional buying experience. Welcome to the Daily High Club 😉🥳
No response for 4 weeks on an email
No response for 4 weeks on an email. But were glad to take my money. Didnt even cancel my order after being asked to do so. Had to get my money back through paypal. Now that my moneys back im very happy. Dont wire them money... Make sure you are safe. I will never order with them again.
5 maj 2024
Omdöme utan inbjudan
Svar från Daily High Club
Hi Meik,
Are you sure you left this review on the right company profile?
We do not accept payment via PayPal, nor are we able to find an order under your name. We've sent you a request for further information.
According to your profile it seems you are in Germany.
We are DailyHighClub.com a US based company that serves the local market. We've been in business since 2015 building a strong brand presence. In 2022 a Dutch company started using the brand name dailyhighclub.nl - they are not affiliated with us in any way.
You can take a look at our website and you'll see that we have a different brand, logo and products.
We'd appreciate it if you could take this review down if that's the case. The Dutch company's profile is:
https://www.trustpilot.com/review/www.dailyhighclub.nl
All the best!
Scam
Scam! Do not buy anything in there!460e and no response, no contact with the seller. Dont buy in there. Adress ist the postation.They dont care about anything.
2 juni 2024
Omdöme utan inbjudan
Svar från Daily High Club
Hi there,
We're sorry to hear that you have an unsatisfactory experience. We are unable to locate you on our system and you did not provide us additional information to contact you directly.
We are DailyHighClub.com a US based company, we serve the local market and don't offer our products in euros. Perhaps you made an order with the Dutch company that opened in 2022.
dailyhighclub.nl is not affiliate with us in any way. We (Daily High Club) were established in 2015, the Dutch company registered in the Dutch Chamber of Commerce under the name Siebel Corporation B.V. was established in 2022. They chose to use the brand name "dailyhighclub.nl" which is easy to confuse with our brand, Daily High Club, that has been established for almost a decade.
If there's anything we can assist you with, please don't hesitate to reach out.
Have a great day.
Absolut NICHT zu empfehlen
Absolut NICHT zu empfehlen. Ware für 430€ bestellt. Laut Webshop lieferbar. Nach 4 Wochen keine Ware, keine Reaktion vom Verkäufer, ich kann nur darauf hoffen dass PayPal mir mein Geld zurück erstattet.
24 maj 2024
Omdöme utan inbjudan
Svar från Daily High Club
Hi there,
It seems you left a review on our profile by mistake.
We're sorry to hear that you are having troubles with your order.
Since we are not affiliated with the Dutch company you are referring to, we would advise you share your feedback directly on their profile which you can find here:
https://www.trustpilot.com/review/www.dailyhighclub.nl
It's easy to get mixed up as they chose a similar name to ours.
We wish you all the best in getting a resolution.
Have a great weekend!
Order fixed, customer service ended up reaching out
Worst customer service and experience with this company. Did not receive the main part of my order that was $38 they only shipped the added papers I ordered which was $1.99. Complete ripoff and customer service won't reply or get back to me.
UPDATE: received a replacement order 6/4/2024 for the item I purchased on the 4/20/24 sale. Customer service saw my review here and reached out to me. They informed me they had some issues due to changing to a new system. Which seemed to be the reason they kept transferring me around and I didn't get responses. Glad I received what I paid for.
18 april 2024
Omdöme utan inbjudan
Svar från Daily High Club
Hi Kelly,
We're sorry for the delay in getting back to you. Things have been a bit hectic with an increased volume in emails and calls recently.
We've went ahead and created a replacement order for the missing items and will ship it out ASAP.
If there's anything else we can help you with in the meantime, please don't hesitate to reach out to us directly.
Have a wonderful week ahead!
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