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Det här tycker kunderna
1 stella giusto per essere “buoni” fatto il mio ordine il 19 febbraio 2026. Ad oggi 30 marzo 2026 non ho ricevuto ancora nulla. Mandato anche svariate mail al loro indirizzo mail indicato, tornate sem... Se mer
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I accidentally ordered the wrong size, messaged them on social media and email, social media replied quickly, and they amended my order to the size I wanted! Thankfully! I just received it in the... Se mer
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Site frauduleux à FUIR, Article indiqué comme livré mais je n’ai rien reçu alors que je vérifie tous les jours. Service client qui me renvoie vers un autre service pour que tout le monde me di... Se mer
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2,5
Dålig
269 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. IT IS A FAKE COMPANY - THEY DO NOT SELL ANY OF THE GOODS YOU ARE PURCHASING. When you contact customer service, you’ll be fobbed off with messages saying your order has been shipped so can’t be cancelled or refunded, they’ll send fake parcel tracking links to put you off making a claim. It’s a scam.
11 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. Usually you will receive an email about tracking information, there will be some delay with the update of logistics information, please check it some days later. If you could provide us with your order details（Order number and Email), we would be better able to assist you with order status. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Clothes are from thin cheap material, not worht the money they are asking for this.
It took more than a month to arrive. Clothing doesent look like on pictures, material feels and looks cheap. If you think it is nice warm hoody, no chance, material is tin as a t-shirt. Would never order online custom clotnig from this company again.
29 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. The hoodie is regular, Non-fleece, we sincerely apologize that the hoodie did not meet your expectations.
If you could provide us with your order details（Order number and Email), we would be better able to assist you. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Very easy ordering.
Very easy ordering.. they only hard part was which design and color
28 december 2025
Omdöme utan inbjudan
Svar från Customscool
Thank you so much for your fantastic review! We’re thrilled to hear that you love the products. Your satisfaction means a lot to us.
We appreciate you taking the time to share your positive experience. If you’d like, please reach out to our support team with your order screenshot (Service@Customscool.com), we would offer you a 15% off discount code for your future orders.
We look forward to continuing to meet your expectations with our quality products!
Customscool Customer Service Team
BEWARE they will not cancel order even within 24 hr window listed on website
Website clearly states order can be canceled for a full refund within 24 hours. Email request sent within hours of realizing I ordered the wrong thing. Company sent an email stating they could not cancel the order. UNACCEPTABLE!
26 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. We support order cancellation within 24 hours after placement. If you could provide us with your order details（Order number and Email), we would be better able to assist you with order cancellation and refund. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
I ordered at 12/7 it is now 12/26 and I…
I ordered at 12/7 it is now 12/26 and I have heard nothing. My card was charged even! I have emailed them twice, with no response. Scam
26 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. Our after sale department would reply every email. If you did not receive any email, please check your spam folder. Or you could contact us by Instagram or Facebook. If you could provide us with your order details（Order number and Email), we would be better able to assist you with order status. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Avoid cheap China poor quality
Avoid, appalling cheap China manufacturing. Jumper arrived finally after 24 days, printing on back as shown in images but that's where it ends. Material is SO thin it's more like a heavyweight t-shirt, seams aren't finished properly and cuffs already showing signs of wear. For £43 plus shipping you could get 4 £10 Temu jumpers that would be of better quality. Go on Etsy and find something properly custom that's worth your money.
24 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. The hoodie is regular, Non-fleece, we sincerely apologize that the hoodie did not meet your expectations.
If you could provide us with your order details（Order number and Email), we would be better able to assist you. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Bought the item on 6 December for a…
Bought the item on 6 December for a Christmas present. Christmas is already over but they have yet to ship the product. Price is so overpriced but i thought to just make the purchase after seeing their ads but it has never arrived! Seeking for a refund now and waiting for their reply.
6 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay.
If you could provide us with your order details（Order number and Email), we would be better able to assist you with refund or any other solution. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
no shipping details
the process of creating a customisable piece was smooth. the prices are great. not sure about the quality as its not arrived yet but hoping for the best. ive had no shipping/delivery information come through so im not sure if ill be waiting a 2 weeks or 2 months.
25 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. If you could provide us with your order details（Order number and Email), we would be better able to assist you with order status. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
No shipping or tracking given
I placed an order with this company on the 12 of December. No shipping time was given at checkout but I had wrongly assumed that it would be delivered within 2 weeks ready for christmas. I have had no tracking or shipping updates and when emailed, granted they emailed back promptly, I was told it was still in production and that they will get it sent off as soon as possible. Now I still haven't had any updates, will clearly not be here in time for christmas. And if not recieved by the 27th ill be asking for a refund because this is a bit ridiculous.
24 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order delay.
Please accept our sincere apologies for the inconvenience. Orders surge during the Christmas month, and we will process your order as quickly as possible. Please feel free to contact us if you have any questions. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Do not buy from this website
Do not buy from this website. They give you no updates on shipping and just say please wait. My parcel is taking over 15 days to arrive and it hasn’t come in time for Christmas. Every review seems to be the same. Avoid.
24 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order delay.
Please accept our sincere apologies for the inconvenience. Orders surge during the Christmas month, so it will take some more days to process your order. Please email us about your order number, we will hep you check your order status. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
the company is inept
The website said it delivers in 7-15 days. I ordered the $80 overpriced hoodie at a friend's request for Secret Santa on the 6th of December, for the event on the 26th. It's the 23rd of December, and the item is now 17 days past the ordering date. I need to get it to my recipient in 3 days.
I emailed customer service, but the rep kept sending me a tracking link. The latest message from the rep said it will be delivered in 4-6 days, so it would be late and therefore useless. There was no offer of compensation either. C'mon, I don't need to know where the item is. I need to understand why it isn't delivered on time and whether they can deliver the product more quickly. I'm not even sure the tracking website is real at this point.
It turns out they're late on everyone's Christmas order, even when they ordered a month early, because this company doesn't know or doesn't care about how to manage their logistics. They're also too greedy to pause accepting payments on new orders they won't be able to handle.
If you're going to do drop shipping and mark prices up so high, at least do it efficiently or face the consequences of bad business practices (i.e. poor customer reviews). But now...they delete any negative customer comments on Instagram and Facebook, showing an unwillingness to change.
It's straightforward. As a company, you must 1) Apologize. 2) Offer a refund or partial discount on future items. 3) Offer an explanation. It's handling a complaint 101. In this day and age, the company can even use Generative AI to tell them what to do.
The company is so incompetent that it's funny.
23 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order delay.
Please accept our sincere apologies for the inconvenience. Orders surge during the Christmas month, so it will take some more days to process your order. Please email us about your order number, we will hep you check your order status. Thank you so much for your feedback and suggestions. As compensation for the order delay, we will offer a 15% discount on your next order. Please contact us via email to claim it. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
AVOID AVOID AVOID
Placed an order 12/12/25 after multiple Instagram adverts. No communication from the company. No notice of delayed production/delivery. Questioned customer service who advised it was due to me ordering “too late”. They have now advised they’ve shipped today after questioning them. I doubt this is true and doubt I’ll receive the order. AVOID AT ALL COSTS!
23 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order delay.
Please accept our sincere apologies for the inconvenience. Orders surge during the Christmas month, so it will take some more days to process your order. There will be some delay of tracking information update. Please email us about your order number, we will hep you check your order status. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Would never order again
Item took over 4 weeks to arrive. Colour of item is different to the image online, poor quality material for the price I paid, sizing is inaccurate after being advised by the site to size up which I did. I emailed for the second time after 23 days and was told to wait 3-5 days in which is still did not arrive. Would never order from them again.
16 november 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order delay.
Please accept our sincere apologies for the inconvenience. Orders surge during the Christmas month, so it will take some more days to process your order. There will be some delay of tracking information update. Due to differences in lighting and screen displays, the actual color of the product may differ slightly from the color on the website. Our products are cotton, if there is any other quality problem, feel free to contact us, we will investigate it and deal with that. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
SCAM
SCAM. Appalling. Ordered over a month ago. They continue to say ‘check on 1-2 days we are urging our warehouse’. Refusing refund. No item shipped. Same response every day to come back in 1-2 days. SCAM
23 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order delay.
Please accept our sincere apologies for the inconvenience. We have checked your order, it was refunded. Please feel free to contact us if you have any questions. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Avoid this company. Shocking service
This company is quite shocking. I placed an order on 15.12.25 with no indication as to delivery time, if my order has been been processed nor am I able to track it. I had sent an email to the so called 'customer service' email with no response. I have now demanded that my order be cancelled immediately as well requesting that i receive a full refund. This is one of the poorest services and i am 99% convinced that this is a scam. Avoid.
22 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order delay.
Please accept our sincere apologies for the inconvenience. Orders surge during the Christmas month, so it will take some more days to process your order. We will email you about tracking information after it is sent out. Please feel free to contact us if you have any questions. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
J’ai commandé il y a 15 jours et RIEN
J’ai commandé il y a 15 jours. Je pensais avoir anticipé pour Noël mais pas de nouvelles. Le lien pour suivre le tracking que l’on m’a donné par mail dit « not found », sur le site rien n’a bougé. Je suis déçue .. est-ce une arnaque ? J’avais commandé un tee-shirt l’année dernière et ça s’était bien passé mais la je me demande si je vais vraiment voir un jour ma commande ( CTM124400 ) …
22 december 2025
Omdöme utan inbjudan
Svar från Customscool
Cher client,
Nous sommes sincèrement désolés d'apprendre votre frustration et votre déception concernant le retard de votre commande.
Veuillez accepter nos excuses les plus sincères pour la gêne occasionnée. Nous avons vérifié votre commande ; elle est en cours d'acheminement et vous parviendra sous 2 à 3 jours. N'hésitez pas à nous contacter pour toute question. Nous mettons tout en œuvre pour répondre rapidement à vos préoccupations et vous offrir une meilleure expérience à l'avenir. Vos commentaires sont précieux et nous permettent d'améliorer constamment nos services. Merci de nous avoir fait part de ce problème.
Voici l'adresse e-mail de notre service client :
Service@Customscool.com
Nous nous engageons à résoudre ce problème et à vous apporter le soutien que vous méritez.
L'équipe du service client Customscool
Ho fatto l'ordine il 13 dicembre e ad…
Ho fatto l'ordine il 13 dicembre e ad oggi il pacco non risulta neanche spedito. Inoltre mi sono fatto convincere ad acquistare la spedizione veloce ma nulla il pacco risulta ancora non spedito. Se entro 48 ore la situazione resterà invariata presenterò denuncia alla polizia postale.
13 december 2025
Omdöme utan inbjudan
Svar från Customscool
Gentile cliente!
Ci dispiace molto per la frustrazione e la delusione che hai riscontrato a causa del ritardo del tuo ordine.
Ci scusiamo sinceramente per l'inconveniente. Gli ordini aumentano durante il mese natalizio, quindi l'elaborazione del tuo ordine richiederà alcuni giorni in più. Ti invieremo un'e-mail con le informazioni di tracciamento dopo la spedizione. Se potessi fornirci i dettagli del tuo ordine (numero d'ordine ed e-mail), saremo in grado di assisterti meglio. Il nostro obiettivo è rispondere tempestivamente alle tue preoccupazioni e garantire un'esperienza migliore in futuro. Il tuo feedback è prezioso per migliorare il nostro servizio. Grazie per avercelo segnalato.
Ecco l'e-mail del servizio clienti:
Service@Customscool.com
Ci impegniamo a risolvere il problema e a garantirti l'assistenza che meriti.
Team del servizio clienti di Customscool
Absolute disaster
Absolute disaster! Scam! Stay away! I've been waiting for my order for two weeks. Even after multiple inquiries about when my goods will arrive, there's been no satisfactory solution. And it's already paid! SCAM SCAM SCAM SCAM SCAM
10 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order delay.
Please accept our sincere apologies for the inconvenience. Orders surge during the Christmas month, so it will take some more days to process your order. We will email you about tracking information after it is sent out. Please feel free to contact us if you have any questions. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Is a dropshipping company and will take…
Is a dropshipping company and will take forever to get to you .
22 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order delay.
Please accept our sincere apologies for the inconvenience. Orders surge during the Christmas month, so it will take some more days to process your order. Our products are produced by our own factory, we are not dropshipping company. Please feel free to contact us if you have any questions. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
A failed drop shipping business
Ordered for Christmas like everyone else hoping that it would come in time and I’ve been told my order is still being ‘processed’. Baring in mind I ordered this on 12.12.25. Clearly this is a drop shipping business who cannot handle the genuine orders in time because their warehouse isn’t local. Absolutely diabolical. I’ve asked to have my order cancelled seen as it’s still processing and they’ve refused, absolute disappointment just don’t bother.
22 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order delay.
Please accept our sincere apologies for the inconvenience. Orders surge during the Christmas month, so it will take some more days to process your order. Our products are produced by our own factory, we are not dropshipping company. Please feel free to contact us if you have any questions. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Detta är Trustpilot
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