Prodotti acquistati a ridosso di Natale. Ci hanno messo un po ad arrivare ma per fortuna sono arrivati in tempo per metterli sotto l'albero. Buona qualità vestono leggermente grandi.
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Det här tycker kunderna
1 stella giusto per essere “buoni” fatto il mio ordine il 19 febbraio 2026. Ad oggi 30 marzo 2026 non ho ricevuto ancora nulla. Mandato anche svariate mail al loro indirizzo mail indicato, tornate sem... Se mer
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I accidentally ordered the wrong size, messaged them on social media and email, social media replied quickly, and they amended my order to the size I wanted! Thankfully! I just received it in the... Se mer
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Site frauduleux à FUIR, Article indiqué comme livré mais je n’ai rien reçu alors que je vérifie tous les jours. Service client qui me renvoie vers un autre service pour que tout le monde me di... Se mer
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2,5
Dålig
269 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ridiculous quality, poor service and extremely delayed delivery
Ordered on 2nd December and only just arrived on 15th January - quality of the products are not as advertised with the hoody being ridiculously thin and more akin to a long sleeved tshirt alongside the colours being massively different to the site (I know colours can differ slightly from what's displayed online but this is next level)
I reached out to customer support multiple times as this was supposed to be a Christmas present and each time, I was told to wait a little longer (communication is not clear or consistent and that's if you even get a reply!)
Do yourself a favour and don't even bother, quality of the products are not worth the prices they charge.
15 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. The hoodie is regular, Non-fleece, we sincerely apologize that the hoodie did not meet your expectations.
If you could provide us with your order details（Order number and Email), we would be better able to assist you. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Awful
Awful! Save yourself the stress & money. Quality of the hoody is tragic, product images on website are misleading and looks nothing like what’s delivered to your door. Customer service is poor, I’ve requested a full return yet they keep pushing back saying they can offer 15% refund on this order and a 35% discount on your next order. Explained a few times now that I want a full refund and I will not be purchasing from them again.
14 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
We sincerely apologize that the hoodie did not meet your expectations.If you could provide us with your order details（Order number and Email), we would be better able to assist you. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Thought i was scammed initially not…
Thought i was scammed initially not till my Yoruba jersey was delivered,you guys burst my bubbles and keep the great work going .
12 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Thank you so much for your fantastic review! We’re thrilled to hear that you love the products. Your satisfaction means a lot to us.
We appreciate you taking the time to share your positive experience. If you’d like, please reach out to our support team with your order screenshot (Service@Customscool.com), we would offer you a 15% off discount code for your future orders.
We look forward to continuing to meet your expectations with our quality products!
Customscool Customer Service Team
Poor product- even worse service
Took way longer than it should have to arrive. Once it had the product was shocking. Colour wasn’t even close and the quality was really thin. Very misleading compared to the photos shown on site.
I asked for a refund at which point they said it would take a very long time to process and I would also be liable to pay customs and shipping!
Very poor service all round, will be arrange a refund directly through my payment service instead!
10 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. The hoodie is regular, Non-fleece, we sincerely apologize that the hoodie did not meet your expectations.
If you could provide us with your order details（Order number and Email), we would be better able to assist you. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
SCAM - DO NOT ORDER
I ordered from this company back in November, for a Christmas present. Having put my address in, the day of delivery they then told me it would be going to a parcel shop and had been delivered. After going to the shop, it turns out that shop doesn't even accept parcels however they claimed it been delivered. After raising this with the company, they claimed I had put the wrong address in and needed to pay again for shipping. This also took almost a month to get a response that made any sense, so I asked for a refund. They then told me I either pay the extra delivery or they would destroy the parcel. Customer service goes in circles and they are clearly told to never give refunds. This has ended with me being offered 25% off my next purchase with them as compensation??? Absolutely a scam do not order!!!
10 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. There must be something wrong with the logistics. If you could provide us with your order details（Order number and Email), we would be better able to assist you, with a replacement, refund, or any other solution. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Avoid at all costs - scam site
Took 3-4 weeks to arrive. Item is extremely poor quality, thin, cheap material. Not as pictured on website. Scam, avoid at all costs. Won’t refund unless I cover the expensive shipping cost including being charged for import taxes.
Received the below response to this review. However I’ve already been in touch with customer services and all they’ve offered me is a $5 refund and discount off my next purchase (even though I’ve clearly stated I wouldn’t order from them again and don’t want the item due to such poor quality). Not good enough.
10 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. Our products are regular, Non-fleece, we sincerely apologize that did not meet your expectations.
If you could provide us with your order details（Order number and Email), we would be better able to assist you. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
2 months NO product
Ordered a jumper 2 months ago, have not had any further updates from the company.
Only recieved a response once I chased the order to just be told it has not even been shipped out!
Don't waste your time nor money. I have requested a refund but do not hold my breath to receive it.
8 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. If you could provide us with your order details（Order number and Email), we would be better able to assist you with refund or any other solution. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Hoodie
My hoodie has just arrived when I ordered it on the 13/12/25. The hoodie itself is very thin and not what I would expect a hoodie to be and I’m also really disappointed with the print on the back looks really cheap and dull. Overall I wouldn’t buy again and certainly not at the price I paid for it.
8 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. The hoodie is regular, Non-fleece, we sincerely apologize that the hoodie did not meet your expectations.
If you could provide us with your order details（Order number and Email), we would be better able to assist you. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Would give 0 stars if I could.
Ordered a tshirt for Christmas the end of November and was never delivered despite saying it was. Customer service is absolutely shocking - will not make the mistake of ordering from this company again.
7 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. If you could provide us with your order details（Order number and Email), we would be better able to assist you with order status. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Ordered a Frenchie hoody and I love it
Ordered a Frenchie hoody and I love it. Material is nice and soft and sizing is perfect.
7 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Thank you so much for your fantastic review! We’re thrilled to hear that you love the products. Your satisfaction means a lot to us.
We appreciate you taking the time to share your positive experience. If you’d like, please reach out to our support team with your order screenshot (Service@Customscool.com), we would offer you a 15% off discount code for your future orders.
We look forward to continuing to meet your expectations with our quality products!
Customscool Customer Service Team
Really long shipping
I‘m waiting now for nearly 1,5 months for my order to be shipped. The customsupport only tells me that my order is going to be prioritized. It’s ridiculous to wait this long, however on their website it says 5-7 business days till shipping.
6 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. Usually the shipping time is 7-15 days. It was a little longer for hot sale season, we are very sorry for the delay. If you could provide us with your order details（Order number and Email), we would be better able to assist you with order status. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
CHEAP QUALITY CRAPPY SERVICE
Ordered 2 hoodies two weeks before Christmas and never gotten an update. Finally emailed them a week after Christmas asking about an update. All I was told is I would receive a tracking number when the item had been shipped but wasn’t told when that would be. I sent 2 emails asking them to cancel the order after 3 to 4 weeks because it still had not been shipped out. They said sorry and told me to just wait longer. I told them no and to cancel it and their response was that suddenly it had been sent out and now they can’t cancel it. I paid $95 for two sweatshirts that are cheap crappy material and not even as described in the photos. Quality is terrible, especially for how much I paid for them. Color is wrong, make is tacky. It is not sweatshirt material it’s like a T-shirt with a hood. Very cheap company in China not worth the money at all. DO NOT BUY FROM HERE. you’ll have better luck going on to Etsy and the quality will be so much better. Based on other reviews, I’m not even going to bother trying to return it.
5 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. The hoodie is regular, Non-fleece, we sincerely apologize that the hoodie did not meet your expectations.
If you could provide us with your order details（Order number and Email), we would be better able to assist you. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
It’s a scam! Dropship webshop and terrible service!
It’s a scam!
From not honoring your requests of canceling your order before they processed it (placing the order in china because they don’t have stock). To helping with the parcel that never got delivered. It’s only negative experiences and no professional help from this dropship website. They never told or communicated that they are a dropship website and that it takes a long time before they even send the order. And when your order is shipped and delivered to a wrong address and got lost no assistance from their side.
6 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. If you could provide us with your order details（Order number and Email), we would be better able to assist you with refund or any other solution. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
!! DO NOT BUY FRIM THIS COMPANY
!!! DO NOT BUT FROM THIS COMPANY !!! Absolutely horrendous company. Quality is rubbish and cheap! Not worth the price they expect you to pay. Takes 4 weeks to process the order. They will still send the products out even AFTER you cancelled! Currently fighting for a FREE returns label so I can return the goods. Customer service is terrible. Just an overall SCAMMING COMPANY! I have requested all their company details on a number of occasions so i can report this to trading standards. But they just ignore you. So gathered wha I can online to but my complaint in.
5 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. If you could provide us with your order details（Order number and Email), we would be better able to assist you with refund or any other solution. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Délais de + d'un mois
J'ai effectué ma commande le 27/11/2025, à ce jour, une bonne dizaine de mail d'échanges avec le support client où je n'ai aucune réponse clair sur le délais de livraison. A chaque nouvel échange toujours le même discours : 'on est vraiment désolée, on va faire le maximum, voulez vous 20% de remise pour votre prochain achat?' mais toujours aucune nouvelle de ma commande. Je suis un peu à cours de solution.
5 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Cher client !
Nous sommes sincèrement désolés d'apprendre la frustration et la déception que vous avez ressenties concernant votre commande.
Veuillez accepter nos plus sincères excuses pour ce désagrément. Le délai de livraison a été légèrement plus long en raison de la période de forte affluence, et nous sommes vraiment désolés pour ce retard. Si vous pouviez nous fournir les détails de votre commande (numéro de commande et adresse e-mail), nous serions en mesure de mieux vous renseigner sur son statut. Nous nous engageons à répondre rapidement à vos préoccupations et à vous garantir une meilleure expérience à l'avenir. Vos commentaires sont précieux et nous aident à améliorer nos services. Merci de nous avoir signalé ce problème.
Voici l'adresse e-mail du service client :
Service@Customscool.com
Nous mettons tout en œuvre pour résoudre ce problème et vous apporter le soutien que vous méritez.
L'équipe du service client de Customscool
I'd give less if I could
I'd give less if I could.
Nothing was right .. delayed. Wrong size and colour.
Complete refusal or a refund unless I paid to return it to China.
Had to speak to my bank who gave an immediate refund of cost.
15 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. For the wrong color and size, we would resend you the correct one. If you could provide us with your order details（Order number and Email), we would be better able to assist you with that. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Bestellung bestätigt, aber seit Wochen keine Lieferung und keine Transparenz
Am 6. Dezember 2025 wurde unsere Bestellung vom Händler bestätigt. Seit diesem Zeitpunkt bis zum 3. Januar 2026 erhielten wir keine Versandbestätigung, keine Trackingnummer und keinen Hinweis auf einen Liefertermin. Eine Einsicht in den Bestellstatus ist online nicht möglich; es existiert lediglich die Bestellbestätigung.
Da sich nach über einer Woche nichts tat, kontaktierten wir den Händler am 14. Dezember 2025 und bat um eine Information zum Lieferstatus.
Am 15. Dezember 2025 erhielten wir die Rückmeldung, dass sich die Bestellung noch „in processing“ befinde – ohne weitere Details oder Zeitangaben.
Am 17. Dezember 2025 fragten wir erneut nach und baten ausdrücklich um ein konkretes Versanddatum sowie um eine Erklärung für die Verzögerung.
In der Antwort vom 18. Dezember 2025 hieß es, die Bestellung sei „in production“ und werde „so bald wie möglich“ versendet. Auch hier wurde kein konkreter Termin genannt.
Seitdem gab es keine weiteren Updates.
Stand 3. Januar 2026 wurde die Ware nicht geliefert und es liegt kein Versandnachweis vor – trotz bestätigter Bestellung und mehrfacher Kontaktaufnahme.
Problematisch ist zudem, dass die Zahlung bereits fällig wird, obwohl nach über vier Wochen keine Lieferung erfolgt ist. Aufgrund dieser Situation mussten wir den Fall über PayPal klären.
Fazit: Unklare Prozesse, keine Transparenz und keine Verlässlichkeit. Die Kommunikation ist freundlich, bleibt aber inhaltlich unverbindlich. Insgesamt keine empfehlenswerte Erfahrung.
3 januari 2026
Omdöme utan inbjudan
Svar från Customscool
Sehr geehrter Kunde!
Es tut uns sehr leid, dass Sie mit Ihrer Bestellung unzufrieden waren.
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten. Aufgrund der hohen Nachfrage hat sich die Lieferzeit etwas verlängert, und wir bedauern die Verzögerung sehr. Normalerweise erhalten Sie eine E-Mail mit der Sendungsnummer, sobald Ihr Paket versendet wurde. Wir werden den Sachverhalt untersuchen und den Prozess transparenter gestalten. Wenn Sie uns Ihre Bestelldetails (Bestellnummer und E-Mail-Adresse) mitteilen könnten, könnten wir Ihnen besser weiterhelfen. Wir sind bestrebt, Ihr Anliegen schnellstmöglich zu bearbeiten und Ihnen zukünftig ein besseres Einkaufserlebnis zu bieten. Ihr Feedback ist uns wichtig, da wir unseren Service stetig verbessern möchten. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben.
Hier ist die E-Mail-Adresse unseres Kundenservice:
Service@Customscool.com
Wir setzen alles daran, Ihr Anliegen zu Ihrer Zufriedenheit zu lösen und Ihnen den Support zu bieten, den Sie verdienen. Ihr Customscool Kundenservice-Team
Svar från Customscool
Thank you so much for your fantastic review! We’re thrilled to hear that you love the products. Your satisfaction means a lot to us.
We appreciate you taking the time to share your positive experience. If you’d like, please reach out to our support team with your order screenshot (Service@Customscool.com), we would offer you a 15% off discount code for your future orders.
We look forward to continuing to meet your expectations with our quality products!
Customscool Customer Service Team
Absolutely appalling
Absolutely appalling. Waited almost 9 weeks for this order to turn up only to have it super cheap quality thin material and the wrong colour!! I’ve sent multiple emails about the awful service and even got called the wrong name by one of the customer service people!! Absolutely pathetic company. Will be getting a full refund and reporting to trading standards
31 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. The shipping time was a little longer for hot sale season, we are very sorry for the delay. We sincerely apologize for the mistakes made by our after-sales service team. We will strengthen training in this area to ensure that such incidents do not happen again. If you could provide us with your order details（Order number and Email), we would be better able to assist you with refund or any other solution. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
communication at all no reply’s to…
No communication at all no reply’s to emails feels like a scam do not order
12 december 2025
Omdöme utan inbjudan
Svar från Customscool
Dear customer!
We are truly sorry to hear about the frustration and disappointment you've experienced with your order.
Please accept our sincere apologies for the inconvenience. Our after sale department would reply every email. If you did not receive any email, please check your spam folder. Or you could contact us by Instagram or Facebook. If you could provide us with your order details（Order number and Email), we would be better able to assist you with order status. We aim to address your concerns promptly and ensure a better experience moving forward. Your feedback is valuable as we strive to improve our service. Thank you for bringing this to our attention.
Here is the customer service email:
Service@Customscool.com
We are committed to making things right and ensuring you receive the support you deserve.
Customscool Customer Service Team
Detta är Trustpilot
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