From the simple ordering online of my custom order and the very prompt comformation of my order I was very happy. I ordered our topper to go on top of our camper bed/seating cushions. It made a w... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Easy to order and kept up to date with progress. We ordered a made to measure caravan mattress topper. It arrived on time and fit perfectly just as it was described. Very pleased with everything would... Se mer
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Found this company who do mattresses to fit, they had great reviews, it was so easy, followed the instructions and took all the measurements of the shape (it’s a corner mattress in our mh) and sen... Se mer
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From the start this was a positive experience, measurements taken and shared with the team online. They came back to me to double check and then started production of the mattress. It arrived a fe... Se mer
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Företagsinformation
Skrivet av företaget
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Kontaktuppgifter
Unit 1C, Guardian Road, NR5 8PF, Norwich, Storbritannien
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Utmärkt
241 omdömen
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Great mattress.Company respond very quickly to queries
Delivered on time after team chased manufacturers .They replied to my queries about delivery immediately.Very comfy mattress for our new campervan.Exellent quality .
5 september 2025
Svar från Custom Mattress
Hi Bethan!
Thank you for taking the time to leave us a review.
We're so pleased to hear your mattress was delivered on time and that our team were able to keep you updated quickly throughout. It's great to know it's a perfect fit for your campervan and that you're happy with the comfort and quality.
We wish you many restful nights ahead! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Recommend 100%
So happy with my new mattress, from ordering to delivery, this company excels, helpful staff and easy to use website, delivered on time and fits perfect! Can't wait to try it out. Thank you!
28 augusti 2025
Svar från Custom Mattress
Hello!
Thank you very much for taking the time to leave us a review.
We're absolutely thrilled to hear that your experience with us - from ordering through to delivery - was smooth and positive. It's great to know that your new mattress fits perfect and arrived right on time.
We hope you enjoy many restful nights ahead, and we truly appreciate you choosing us!
If you need anything in the future then please do get in touch.
Best regards,
Custom-Mattress
We have now purchased a second mattress…
We have now purchased a second mattress topper; not cheap, but beautifully custom made for Our caravan. We are very happy with the comfort they provide 😃
22 augusti 2025
Svar från Custom Mattress
Hello!
Thank you so much for taking the time to leave us a review.
Thank you for coming back to us for a second mattress topper! We're delighted to hear it's bringing extra comfort to your caravan.
Your kind words mean a lot, and we hope you enjoy many more cosy nights ahead.
If you need anything in the future then please do get in touch.
Best wishes,
Custom-Mattress
Amazing service
Everyone who helped me through the process of selecting the correct mattress and keeping me up to date with delivery have been simply fantastic. I am very very happy with the mattress its comfortable and the exact size I needed.
I will be recommending them to anyone who needs a custom size mattress and I will use them again in the future if the need arises.
Thanks to the whole team
22 augusti 2025
Omdöme utan inbjudan
Svar från Custom Mattress
Hi Chris!
Thank you so much for taking the time to leave us a review.
We're absolutely delighted to hear that you're happy with your new mattress and that our team could help you out.
Your kind words and recommendation mean the world to us! We look forward to helping you again in the future should you ever need us.
Best regards,
Custom-Mattress
Spot on thank you.communication was…
Spot on thank you.communication was good.yeah an issue with couriers van breaking down but carnt be helped.yeah well pleased.
13 augusti 2025
Svar från Custom Mattress
Hi John!
Thank you for taking the time to leave us a review.
We're really pleased to hear that you're happy with your order and that our communication kept you updated along the way. We're sorry again about the courier issue, but we're glad it all worked out in the end.
We truly appreciate your kind feedback. If you need anything in the future then please do get in touch!
Best regards,
Custom-Mattress
Mattress is good quality but the…
Mattress is good quality but the updates could've been better..timescale was roughly 3 weeks but no contact with any updates. Had to email and use the online form to get info that mattress was still in production. Then was told a day and that I will be notified when its being delivered.
Updates after reply - I clearly mentioned 3 weeks and your reply mentions within lead time of 7-14 days. It wasn't 7-14days.
6 augusti 2025
Svar från Custom Mattress
Hi Vikas!
Thank you for taking the time to leave us a review.
We're really pleased to hear that you're happy with the quality of your mattress and can see that it arrived within our 7-14 working day lead time. We do, however, appreciate your comments regarding updates along the way. Your experience helps us see where we can improve communication.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent customer experience
Easy ordering process and payment. I appreciated the email to confirm the custom mattress dimensions. Mattress was delivered within advertised time frame, there was also very efficient communication around shipping and delivery. The product arrived well wrapped and packed. Mattress fits perfectly and is very comfortable.
23 juli 2025
Svar från Custom Mattress
Hi Sara!
Thank you for taking the time to leave us a review.
We're delighted to hear that you had an excellent experience with us - from the easy ordering process to the smooth delivery. It's great to know that the confirmation of dimensions and shipping updates gave you confidence throughout, and we're especially happy that your custom mattress fits perfectly and feels comfortable.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
This is my second visit to Custom Mattress.
This is my second visit to Custom Mattress after they first supplied a bespoke mattress for our caravan. This order had them to supply a King Size mattress for our home. The Customer Service Department was first class providing backup at each stage of our order from point of order to delivery.
Oh and the mattress - Brilliant.
29 juli 2025
Svar från Custom Mattress
Hi Robert!
Thank you so much for your kind words and for choosing Custom-Mattress again! We're thrilled to hear that you're happy with both your caravan mattress and your new king size mattress for home.
It's wonderful to know our customer service team made the experience smooth and supportive from start to finish.
Your continued trust means a lot to us, and we hope you enjoy many restful nights ahead.
If you need anything in the future please do get in touch.
Best wishes,
Custom-Mattress
Excellent service overall
Excellent service overall. The most comfortable customised mattress for our caravan, we got the gel/memory foam with medium foam base. Excellent customer service, all emails replied to promply and I did ask if any chance of an earlier delivery as we were going on holiday, they couldn't guarantee but put a note to the factory, and it was in fact delivered a week earlier than we expected which was fantastic. Thank you.
11 juli 2025
Svar från Custom Mattress
Hi Caroline!
Thank you so much for your kind words and for taking the time to leave us a review.
We're thrilled to hear that you're enjoying your new mattress and that it arrived in time for your holiday. It's wonderful to know that your chosen combination is giving you the comfort you were looking for.
We'll also pass along your lovely feedback to our customer service team - they'll be delighted to hear it.
Wishing you many comfortable nights and happy travels in your caravan.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Comfy
Comfy, custom mattress. Cut to my specific shape and it fits perfectly. Speedy communications, easy to use service and the mattress is perfect. Comfier than my own bed. Spent a week away on it in my van and slept wonderfully. If you need a custom shape, guaranteed comfort, use these guys.
11 juli 2025
Svar från Custom Mattress
Hi Leanne!
Thank you for your fantastic review! We're so glad to hear that your custom mattress fits perfectly and provided such great comfort, especially during your recent trip!
We're proud to offer a service that's easy, responsive, and tailored to your needs. Thank you so much for your recommendation - we truly appreciate your support and if you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Ordered on line
Ordered on line, got a e-mail to check size, agreed to size was Delivered within 4 weeks, looks really good, not slept on it yet but fitted perfectly, would definitely recommend and will use again
9 juli 2025
Svar från Custom Mattress
Hello!
Thank you so much for your kind feedback and for taking the time to leave us a review.
We're absolutely thrilled to hear that the ordering process was smooth and that the mattress fits perfectly and looks great. We hope you enjoy a wonderful night's sleep on it soon!
Your recommendation truly means a lot to us, and we really appreciate your support. If you need anything in the future please do let us know.
Best regards,
Custom-Mattress
Amazing customer service
Amazing customer service called up to double check measurements and send over drawings for me to double check and authorize decent delivery service and product is amazing and fits like a glove as I measured thank u so much the only thing I could say to improve on was the delivery guys as they just dumped it outside my door for my wife to struggle getting it inside that’s all
7 juli 2025
Svar från Custom Mattress
Hi Daryl!
Thank you for taking the time to leave us a review and for your detailed feedback.
We're really pleased to hear that you are happy with your new mattress! We also appreciate you highlighting the delivery issue and sincerely apologise for any inconvenience that may have been caused.
Thank you for your support and if you need anything in the future please do not hesitate to contact us.
Best wishes,
Custom-Mattress
Svar från Custom Mattress
Hello!
Thank you for taking the time to leave us a review and for your kind words.
We're so pleased to hear you're happy with both our service and your new mattress. It means a lot to us and we really appreciate you taking the time to share your experience.
If you need anything in the future please do let us know!
Best wishes,
Custom-Mattress
Fast service
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more comfortable. it arrived very quickly- far quicker than the time most other companies I found quoted which was particularly important. Overall very pleased!
2 juli 2025
Svar från Custom Mattress
Hi Kirsten!
Thank you so much for your lovely feedback!
We're really pleased to hear that your new topper arrived quickly and made a real difference to your guests' comfort. It's great to know we could meet your needs!
If you ever need anything in the future please do get in touch.
Best wishes,
Custom-Mattress
Absolutley fantastic customer service…
Absolutley fantastic customer service from start to finish i orderd a custom matress for a play pen due to my little one sharing a room an to keep her safe, so she needed a slighly bigger bed than a cot, mattress has came today and fits perfect 126x126 il have one comfy little girl this evening
Thanks again
15 juli 2025
Omdöme utan inbjudan
Svar från Custom Mattress
Hi Kirsty,
Thank you for taking the time to leave us a review!
We're really glad to hear the mattress arrived safely and fits just as you needed.
If you need anything from us in the future please do let us know.
Best wishes,
Custom-Mattress
Custom Mattress is an outstanding company …
Custom Mattress is an outstanding company. The are very professional and listen to there customers concerns and solve any issues in a timely manner. The mattress was exactly what we ordered for our caravan and was better than what we expected considering we were unable to try before we bought
7 juli 2025
Svar från Custom Mattress
Hello!
Thank you so much for your kind words and for taking the time to leave us a review.
We're delighted to hear you had such a positive experience with us and that the mattress exceeded your expectations. We always aim to listen carefully to our customers and resolve any concerns promptly, so it's great to know that came through.
If you ever need anything in the future then please do let us know.
Best wishes,
Custom-Mattress
Svar från Custom Mattress
Hi Phillip!
Thank you so much for your kind feedback and for taking the time to leave us a review.
We're really pleased you're happy with both the service and the product.
Your recommendation means a lots to us!
If you need anything in the future then we're always here to help.
Best regards,
Custom-Mattress
This is the worst company I ever. Used
This is the worst company I’ve ever used. I payed for a customized mattress topper for our caravan and when it was delivered omg I have never seen anything like it. I took a photo and spoke and sent pictures to a director of the company and he said he wouldn’t pay £5 for this I had also waited 12 weeks for this. Which was supposed to take up to two weeks. They did say they would try again which I thought ok I’ll try again but after waiting once again for far too long I rang and cancelled. it was absolutely ridiculous. And then they said they would refund asap which didn’t happen and had to ring them twice more before receiving my refund.
11 april 2025
Svar från Custom Mattress
Hi Wendy!
Thank you for taking the time to leave us a review.
We're truly sorry for the experience you've had - this is absolutely not the level of service or product quality we expect for our customers. Our director took this situation very seriously and immediately addressed the matter with our factory team. As a result, we've thoroughly reviewed our processes to make sure this kind of situation does not happen again.
We're very sorry for the delays and inconvenience you experienced throughout. Please accept our sincere apologies for the frustration this caused, and thank you for bringing it to our attention so we could take steps to put it right.
If there's ever anything we can do in the future then please do let us know.
Best regards,
Custom-Mattress
Geoff Burch
Simple ordering system, Katie and Tyler were brilliant great communication all the way down the line.
As for our new caravan mattresses we couldn't be happier a massive upgrade compared to the one's supplied by Coachman, if you want new mattresses then this is the place to come. BRILLIANT SERVICE!!!
18 juni 2025
Svar från Custom Mattress
Hi Geoff,
Thank you for taking the time to leave us a review and for your amazing feedback!
We're thrilled to hear how happy you are with your new caravan mattresses - and that Katie and Tyler were able to make the process smooth with great communication throughout. We'll be sure to pass on your kind words to them.
It means a lot to know we could help make such a difference.
If you ever need anything else then please do get in touch!
Best wishes,
Custom-Mattress
Great experience
Great experience through out no complains so far
hopefully mattress will last for long and will not have any issues in future
6 juni 2025
Svar från Custom Mattress
Hi Muhammad,
Thank you for taking the time to leave us a review - we are really pleased to hear you've had a great experience with us so far. We certainly hope the mattress serves you well for a long time to come.
If you need anything from us in the future then please do let us know!
Best regards,
Custom-Mattress
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