I recently bought a pavilion tent and a soft play set for my little girls birthday. They are really easy to set up and excellent quality. The colours and materials are really beautiful. My little girl... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered a cot in the sale online 2 weeks ago, booked a delivery slot with the courier who since informed us that the order was cancelled by the supplier. The order is still showing as processing onlin... Se mer
2nd attempt at ordering from the company. Still undelivered and no refund this time. They are refusing to cancel the order and refunding me so now seeking legal advice. Disgusting service from a com... Se mer
The first time I have used this company and would happily recommend them. The parcel was lost by the delivery company and CuddleCo immediately replaced it and sent it to the recipient with no issue... Se mer
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Företagsinformation
Skrivet av företaget
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Kontaktuppgifter
2 Brindley Road, M16 9HQ, Manchester, Storbritannien
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2,6
Dålig
187 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I would put zero but that’s not an…
I would put zero but that’s not an option!! Ordered furniture £850 I’ve had to chase this company up regarding updates you get zero communication. Customer service team shocking can only email and you get a different person each time and you have to go through the same things over and over again.
I received a text with available days for delivery, I responded and a text confirmation was sent yet no delivery was made!! I still don’t have any furniture, customer service have no clue what to do. Never ever order from this company it’s the worst company I have ever ordered from.
7 april 2023
Omdöme utan inbjudan
Item arrived on time
Item arrived on time, as described, good quality product, would recommend
11 mars 2023
Terrible quality products
Ordered a cot - the holes didn’t line up so couldn’t assemble it. Second cot arrived and I had another similar issue. Third time lucky and cot assembled without any issues - I wasted lots of time.
They sent me a free product as compensation - I had quality issues with assembling this product too.
Can’t make calls to customer service - very frustrating.
Would never order from this company again.
28 december 2022
Omdöme utan inbjudan
Hire a delivery service that offers…
Hire a delivery service that offers times to accommodate customers that work full time.
I had a member of your customer service team email me, basically saying that they can only deliver on days I am at work and can’t get off. They said they can deliver the next day if I replies by 4pm which I did. I haven’t heard back any confirmation of the delivery is coming or not. I don’t expect to be told to email back by a deadline only to have the deadline your staff set ignored and no correspondence following this. Unacceptable.
14 december 2022
Order with caution. Expensive postage
Order with caution. You pay for them to post the item to you AND you also pay if you want to return it. I ordered a £15 item and because its not right, have wasted approx £8. And because they don't partner with a delivery company, you are left footing even more money to track the parcel, or paying less and hoping it arrives. Quick response on customer service, although annoying that you have to email them to request a return!
7 november 2022
Omdöme utan inbjudan
Cot mattress “too big” to be delivered - not arrived
Cot mattresses are sent via a courier who consider them “too big” to deliver. Over a week later the mattress hasn’t arrived and I’ve had to cancel the order and shop elsewhere.
1 november 2022
Love!
Absolutely love the Luna Nursery Furniture set and we are soo glad we got it, it’s such good value for money with the quality and the pictures really do not do it justice! We were missing a box from our delivery but this was resolved very quickly :)
6 oktober 2022
Comfortable and Light
Mattress arrived on time in good condition. It fits well into our existing cot which is an added bonus as the cot is a family heirloom and constructed with imperial measurements.
I would certainly recommend this item to everyone.
2 september 2022
Very sturdy, good quality
We purchased a three piece furniture set plus shelf, mattress & changing mat from cuddle. Although we didn’t receive our changing mat with our order, once I emailed Cuddle they were quick to rectify the mistake.
Our furniture was delivered promptly with two very nice gentlemen who put it in the room of our choice.
The furniture itself was fairly easy to build and very sturdy & of good quality.
I would certainly use cuddle again.
5 juli 2022
Beautiful furniture once built
Beautiful furniture once built!
Excellent customer service and delivery
14 juni 2022
I found this company online and saw the…
I found this company online and saw the good reviews. An I can see why the customer service team for booking your delivery time we lovely and friendly an it so helpful that they book days that’s work for you to drop orders off. The drivers where great a put all furniture in the room for me. Unfortunately I am yet to put up the furniture but hoping the goodness continues! Will do another review when ensembled .
19 maj 2022
Nice wardrobe but…
The wardrobe is nice and it looks lovely in my daughter’s room. Unfortunately the brand should change the delivery company… first delivery the box arrived broken and the internal pieces too..
Second delivery ok but the box outside was full of foot steps marks!!! Someone walked several times on top of it!!! Thanks god this time the pieces weren’t broken…
14 maj 2022
Very good definitely use again
18 april 2022
Mixed feelings
Two orders from cuddle co, both with items missing when delivered.
The furniture (Luna) is ok value for money, but two of the screws are broken so can’t put it together. And only one box of two arrived for the dresser/changer. Annoying as they called to say they had all the items and arrange a specific delivery time (taken time off work), and then it didn’t even all arrive.
I contact CuddleCo a few days ago as a mattress was missing from a previous order and they did send another with arrived very quickly. The mattress are lovely and good value for money.
7 april 2022
Great service and product
I ordered a stand for moses basket. the stand was very good value for money and was delivered much quicker than the 4-5 days promised. The delivery charge at £2.99 was most reasonable.
7 april 2022
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