I recently bought a pavilion tent and a soft play set for my little girls birthday. They are really easy to set up and excellent quality. The colours and materials are really beautiful. My little girl... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered a cot in the sale online 2 weeks ago, booked a delivery slot with the courier who since informed us that the order was cancelled by the supplier. The order is still showing as processing onlin... Se mer
2nd attempt at ordering from the company. Still undelivered and no refund this time. They are refusing to cancel the order and refunding me so now seeking legal advice. Disgusting service from a com... Se mer
The first time I have used this company and would happily recommend them. The parcel was lost by the delivery company and CuddleCo immediately replaced it and sent it to the recipient with no issue... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Kontaktuppgifter
2 Brindley Road, M16 9HQ, Manchester, Storbritannien
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2,6
Dålig
187 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service.
Customer service of this company is very good! Unfortunately my matress was too small for my cotbed but I went onto the chat and had it all sorted to be collected the next day, absolutely no hassle. The mattress felt very good quality it’s a shame it was to small for my cotbed.
22 januari 2024
Arrived on time and very good quality
23 januari 2024
great customer service, terrible delivery
Customer service was great with cuddle and co, very responsive and helpful however it took over 3 weeks for our cot to be delivered using DHL.
One of the items also arrived partly damaged so returned.
27 december 2023
Good customer communication
Order was delayed twice, but customer service reached out to rearrange delivery. Day of delivery was great (panther logistics)
21 november 2023
A very nice cot however one of the…
A very nice cot however one of the wooden end pieces arrived with a visible split. I have requested a replacement part from CuddleCo but have not received a reply yet. The cot needs airing for a few days before use as it has a strong smell of paint when unpacked
21 november 2023
Arrived on time
Arrived on time, good quality. Easy to assemble.. wardrobe was the trickiest but overall very happy
21 november 2023
Lovely product
Lovely product. No issues putting it all together. Quality material and I already know it will last long.
25 oktober 2023
I received only one of the two items I…
I received only one of the two items I ordered without explanation and pre warning
25 augusti 2023
Great present, quick delivery!
Ordered a trike for my child’s first birthday and can’t wait to put it up. Can’t comment on the actual product, but it was easy to order and delivered swiftly!
4 juli 2023
Omdöme utan inbjudan
Great product
Great product, easy to put together and exactly the way it looks online. Shop forgot to ship my entire order, so had to wait another week to have it complete. As soon as I contacted them, they shipped the missing item next day delivery.
25 juni 2023
Poor material mattress
Poor material mattress, unsafe for baby, not chance to return after checking the mattress! So disappointed and not recommended
Don’t waste your money
25 juni 2023
Ordered a Liki Trike S5
Ordered a Liki Trike S5, it's too small for a two years old, so we needed to return it back. The company comes with all different excuses not to issue the refund. We will go to a 'small claims court' now...
Do not use this company, customer service is useless!
29 juni 2023
Omdöme utan inbjudan
Svar från CuddleCo
We truly understand your disappointment as the outcome of your return request might not align with your initial expectations. We did receive the trike you sent back and promptly carried out a detailed inspection. It appears that the trike had been used and had a significant amount of individual hairs on it. We have provided pictures illustrating these findings.
Our return policy states that items should be returned in the condition they were received, and it seems that the trike falls under the category of 'used' based on our inspection. As a result, we regrettably cannot process a refund for this item.
However, as advised we are more than happy to arrange for the trike to be returned back to you at your earliest convenience, we are awaiting your reply to let us know when would be a good date for you to receive the delivery?
Great service
They originally sent us the wrong part of the cot bed but resolved it very quickly
24 maj 2023
Lovely cotbed
Ordered cotbed and mattress for when our baby Grandson visits. Great quality, easy to assemble, delivered on time.
25 april 2023
So far all happy
So far all happy with experience and products ordered. When I placed my order for a three piece nursery set and a mattress I was texted that night to confirm a delivery date. Items arrived on expected date minus one box, which the courier immediately told us about and said it should arrive the following day. It didn't so I contacted cuddle co who were quick to respond and contacted the courier company. It appears the missing item had been lost so cuddle co have arranged for a replacement to be sent on another day of my choice and have upgraded the delivery free of charge to the 2 person room of choice delivery. I have only just started to put together the furniture (minus the wardrobe due to the missing box) but so far I am very pleased with the quality of the product for the price.
23 mars 2023
Omdöme utan inbjudan
Very quick delivery and perfect fit
25 mars 2023
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