CuddleCo Omdömen 

Customer service is awful and poor quality furniture, spent close to a £1000 on furniture and had nothing but issues with the chest of drawers. Been back and forth to customer service to try resolve this for over a month now as item is still under warranty, and still no closer to getting a replacement item.

Ordered a cot in the sale online 2 weeks ago, booked a delivery slot with the courier who since informed us that the order was cancelled by the supplier. The order is still showing as processing online. We have not received any communication despite contacting the company three times.

I placed a order for a single walldrobe and wooden shelf unit, for my Grandchild.
The walldrobe arrived damaged!
I made One phone call to Joanne ( customer service 10 out off 10 )
A replacement was sent.
I highly recommend 👌
I definitely will be returning in the near ☺️ Future placing more order's.
Thankyou cuddle Co very much .

2nd attempt at ordering from the company. Still undelivered and no refund this time. They are refusing to cancel the order and refunding me so now seeking legal advice. Disgusting service from a company that are suppose to make things easy for pregnant women and mothers.

Filling in reviews to get your attention as you’ve ignored my email. Company is a scam.

Delivery company refused room of choice delivery, Cuddleco unhelpful at resolving.

Cuddleco only allow ‘room of choice delivery’ which is £20, for furniture orders over a specific value. The delivery arrived on time however the delivery company refused to deliver to room of choice. I have video evidence on Ring of my husband asking them to take it upstairs and the delivery company refusing, the left the boxes (which clearly all state ‘2man’) in the entrance to the back of the house. As I am 6 months pregnant I cannot help my husband carry these heavy boxes. I contacted CuddleCo who have been reluctant to provide support except to ask the delivery company to come back, over a week after the first delivery, to move the boxes upstairs which is totally impractical. Obviously I have had additional help to come over and move the boxes as they are blocking access to my kitchen. A simple solution would be to offer the refund but CuddleCo are reluctant to do this. I was planning to order more items from them but now won’t be after this experience. Their customer service reps are slow to respond and you will be passed from one rep to the other so there is no continuity.

Absolutely horrible experience so far. Ordered a cot and had a call from the home delivery company (courier). On the scheduled day of delivery I called the delivery company up to ask when I can expect it and they told me that cuddle do had just cancelled my order. No email, no nothing from them. Probably one of the poorest experiences I have had in terms of service recently.

The foam doesn’t fit the cover , all of it is far too big including the ball pit - small soft play and ball pit ordered. 3 hours down only 2 items able to put the covers on and ball pit will not fit. Absolute shambles for £206, wish I didn’t bother. Material already ripping on the smaller items, refund and return needed asap.

I ordered several items, including a cot and mattress, on 23rd June. The automated response email said I would receive a further message to arrange delivery within 14 days. I hadn't heard anything and none of my items had been delieved within the 14 days. I tried to use the chat function to speak to someone, but there was nobody available. So, I sent a message on 7th July. The automated message said I would receive a reply within 1 working day. I've not heard anything back.

Terrible company and customer service!!

*If I could give 0 star, I would! My order finally arrived and half of the cot is missing! As usual, customer service is unavailable to talk to!

Product : CuddleCo Storage Unit in Pebble
Batch No, : F5091025UK
After assembling this storage unit, I noticed a very strong chemical odour. I personally experienced headaches and chest tightness while in the room. Was report to their customer service.

After searching around shops we decided on the Cuddleco Remi. Purchased it direct from cuddleco, got a delievery slot and waited for its arrival. On the day it was due to arrive i checked the tracking to see a message on the couiers website to say cancelled. Contacted cuddleco who confimed it was out of stock and would not be delivered. This is a poor way to treat customers, why did cuddleco not contact me if they knew the item was out of stock, instead they kept my money and waited for me. Really dissapointed as this is the set I have had in mind when decorating the nursery.

I would highly recommend Scruffs, I love their products and the team are incredibly helpful. Thank you 🙏🏼

Ordered a mattress and mattress protector, mattress arrived but not with mattress protector. Emailed customer service and have never heard back. Have raised a dispute with bank to get a refund.

In response to cuddleco’s message below: I have already tried to contact you with no response, how about instead of replying to feedback on Trustpilot you start replying to customer service emails.

If i could give them 0 stars I would! Ordered some furniture which was meant to arrive today but had heard nothing from delivery company so looked and said been cancelled by supplier (cuddleco). Have had nothing from them so sent an email which they relied saying order has been cancelled.
So your telling me I have to get in contact with you to find out something I have paid for waiting on delivery had been cancelled! Absolutely shocking service! DO NOT USE THIS COMPANY!

The first time I have used this company and would happily recommend them.
The parcel was lost by the delivery company and CuddleCo immediately replaced it and sent it to the recipient with no issues at all.
All done via e mail and swiftly.

Bought some play room items as recommended and seen in a friends house. They look really gorgeous, are really good quality, the tent is larger than expected, really good value. Packaged well, arrived quickly. 😃

Absolutely shocking company, you say to everyone on trust pilot oh just email us. You do not respond to emails, there is no live chat or phone line.

We received 1 right part of a bed and 1 wrong part. To get the wrong part collected my husband went to the courier himself as you would not reply. Then you sent out dhl when you already had the wrong part back. We have had 4 “delivery bookings” for the right part which was ordered on April 17th and still nothing, they get cancelled the morning of delivery after me re planning my week to be home. Utterly embarassing and you have given little compensation for any of this or responded. We are looking to withhold our payment with the bank if you do not sort this out. Good luck if ordering with them, lucky I ordered in advance of baby arriving by a good 3/4 months, let’s hope the bed arrives some point this year at this rate

I recently bought a pavilion tent and a soft play set for my little girls birthday. They are really easy to set up and excellent quality. The colours and materials are really beautiful. My little girl loves them!! No issues with delivery, actually the parcels came earlier than originally advised.

Firstly you will not be able to get a hold of anyone on the phone from cuddle co, the live chat they offer no one will ever be online, its just a front for you to email them, the email SLA of 1-2 days will never get meet and it really depends on who you get to resolve anything or even reply.
Originally ordered on the 17th April and am still without one part of my order to complete my cot being built(box 2 of 2 Luna in CashMere/Ash) it is now the 28th May, had incorrect items delivered on first attempt and I was meant to get box 2 of 2 delivered last week and the collection of the wrong order which we received, got automated message from courier company to say they had not received item from cuddle co so delivery was cancelled, i called the courier company regarding collection and they did come around to collect wrong item that was delivered on my first attempt, on contacting cuddle co AGAIN they then arranged a collection for some reason through DHL but was nothing to collect, i hope slating them on here will get some actual response, fed up emailing. Next course of action for me is to dispute the payment via my bank as i am still without my item.

Had a very odd customer service experience via email when wanting to know more about a product. It seemed like I wasn't interacting with a real person? Clara would respond a few minutes after I sent my inquiry (including late in the evening) with a lengthy response, not answering my questions at all and providing a bunch of unrelated, generic information available on the website... Could I please speak to a real person?

Ordered from the Doona website which Cuddle Co own and host, I did not know that at the point of ordering. Paid for next day delivery to give a day extra contingency pre holiday and planning to take the item. Order placed via the shop app as directed by their website.
By the next day it said they were still preparing and I should have been expecting delivery. Doona website states to contact cuddle co customer services but they were initially clueless, kept asking for an order number that didn’t fit what I had. Didn’t seem to know that they own the Doona website. Anyhow may be there was a discussion behind the scenes but the customer advisor seemed to understand now. Had me send an email to another CuddleCo email address which she then ultimately responded to anyhow (unnecessary they could have forwarded to correct email for their own internal admin purposes).
End result is I dealt with Clara in customer services, she was unfailingly polite and patient through all of our interaction. She reassured me throughout the process they would try and do everything they could and you know what they did, she got that trike shipped same day and we received it for the holiday and wow it was a hit! I want to say a massive thank you to Clara especially. I noticed the next day delivery fee was refunded too, the right thing to do but many companies would make it difficult to do.